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Learning to Listen and Helping Others Do the Same > Stages of Listening
Stages of Listening
• The Receiving Stage
• The Understanding Stage
• The Evaluating Stage
• The Responding Stage
• The Remembering Stage
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Learning to Listen and Helping Others Do the Same > Stages of Listening
The Receiving Stage
• Hearing is the physiological process of registering sound waves as they hit the
eardrum.
• Attending is the process of accurately identifying particular sounds we hear as
words.
• Attending also involves being able to discern breaks between words, or speech
segmentation.
Donkey Ears
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Learning to Listen and Helping Others Do the Same > Stages of Listening
The Understanding Stage
• The understanding stage is the second stage in the listening process.
• Determining the context and meaning of each word is essential to understanding
a sentence.
• Understanding what we hear is essential to gathering information.
• Asking questions can help a listener better understand a speaker's message or
main point.
38/365 Puzzled
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Learning to Listen and Helping Others Do the Same > Stages of Listening
The Evaluating Stage
• The listener assesses the information she's gathered from the speaker both
qualitatively and quantitatively.
• Evaluating allows the listener to form an opinion of what she's heard.
• Evaluating is important for a listener in terms of how what she's heard will affect
her own ideas, decisions, actions, and/or beliefs.
Focus
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Learning to Listen and Helping Others Do the Same > Stages of Listening
The Responding Stage
• The speaker looks for responses from the listener to determine if her message is
being understood and/or considered.
• When a listener responds verbally to what she hears, the speaker/listener roles
are reversed.
• Based on the listener's responses, the speaker can choose to either adjust or
continue with the delivery of her message.
Conversation Piece by Juan Munoz (1999)
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Learning to Listen and Helping Others Do the Same > Stages of Listening
The Remembering Stage
• Memory is essential throughout the listening process.
• Memory lets the speaker put what she hears in the context of what she's heard
before.
• Using information immediately after receiving it enhances information retention.
• Distracted or mindless listening reduces information retention.
Memory
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Appendix
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Learning to Listen and Helping Others Do the Same
Key terms
• assess To determine, estimate or judge the value of; to evaluate
• Attending The process of accurately identifying particular sounds as words.
• comprehension The totality of intentions or attributes, characters, marks, properties, or qualities, that the object possesses; the
totality of intentions that are pertinent to the context of a given discussion.
• Evaluating stage The stage of the listening process during which the listener critically assesses the information she's received
from the speaker.
• Hearing The physiological process of registering sound waves as they hit the eardrum.
• memory The ability of an organism to record information about things or events with the facility of recalling them later at will.
• recall Memory; the ability to remember.
• Receiving stage The first stage of the listening process, which involves hearing and attending.
• Remembering stage The stage of listening wherein the listener categorizes and retains the information she's gathering from the
speaker.
• Responding stage The listening stage wherein the listener provides verbal and/or nonverbal reactions to what she hears.
• tangential Merely touching, referring to a tangent, only indirectly related.
• Understanding stage The stage of listening during which the listener determines the context and meanings of the words that
are heard.
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Learning to Listen and Helping Others Do the Same
Donkey Ears
The first stage of the listening process is receiving.
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Learning to Listen and Helping Others Do the Same
Memory
Remembering what you hear is key to effective listening.
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Learning to Listen and Helping Others Do the Same
Conversation Piece by Juan Munoz (1999)
There are many ways, both verbal and nonverbal, to respond to what you hear.
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Geograph. "Conversation Piece by Juan Munoz (1999) (C) Wendy North :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/917829
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Learning to Listen and Helping Others Do the Same
38/365 Puzzled
After receiving information via listening, the next step is understanding what we've heard.
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Learning to Listen and Helping Others Do the Same
Focus
Once we understand what we hear, we can focus in on the relevant information.
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Fotopedia. "Focus by in Shallow focus on Fotopedia - Images for Humanity." CC BY-SA http://www.fotopedia.com/items/flickr-3498552329 View on Boundless.com
Learning to Listen and Helping Others Do the Same
The receiving stage of the listening process involves which of the
following?
A) Accurately identifying particular sounds we hear as words.
B) Being physically present in the space where the speech will take
place.
C) Responding verbally to the speaker.
D) Understanding the meaning of the speech.
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Learning to Listen and Helping Others Do the Same
The receiving stage of the listening process involves which of the
following?
A) Accurately identifying particular sounds we hear as words.
B) Being physically present in the space where the speech will take
place.
C) Responding verbally to the speaker.
D) Understanding the meaning of the speech.
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Learning to Listen and Helping Others Do the Same
Which of the following is an important element of the
understanding stage of the listening process?
A) All of these answers.
B) This is the stage in which the listener determines the context and
meanings of words in the speech.
C) This stage allows the listener to get a big picture of the message.
D) When the listener achieves understanding she can start a mental
outline of the speech.
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Learning to Listen and Helping Others Do the Same
Which of the following is an important element of the
understanding stage of the listening process?
A) All of these answers.
B) This is the stage in which the listener determines the context and
meanings of words in the speech.
C) This stage allows the listener to get a big picture of the message.
D) When the listener achieves understanding she can start a mental
outline of the speech.
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Learning to Listen and Helping Others Do the Same
The evaluating stage is the stage of the listening process in which
A) the listener interacts with the speaker verbally or nonverbally.
B) the listener recalls the information from the speech and repeats it to
verify her understanding.
C) All of these answers
D) the listener assesses the information she's received and forms an
opinion on what she's heard.
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Learning to Listen and Helping Others Do the Same
The evaluating stage is the stage of the listening process in which
A) the listener interacts with the speaker verbally or nonverbally.
B) the listener recalls the information from the speech and repeats it to
verify her understanding.
C) All of these answers
D) the listener assesses the information she's received and forms an
opinion on what she's heard.
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Learning to Listen and Helping Others Do the Same
Which of the following is an example of a nonverbal response?
A) asking questions
B) cutting off the speaker
C) requesting additional information
D) nodding
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Learning to Listen and Helping Others Do the Same
Which of the following is an example of a nonverbal response?
A) asking questions
B) cutting off the speaker
C) requesting additional information
D) nodding
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Learning to Listen and Helping Others Do the Same
Memory is
A) critical to moving forward.
B) essential throughout the listening process.
C) All of these answers.
D) something we depend on to let us place what we're hearing in the
context of what we've heard before.
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Learning to Listen and Helping Others Do the Same
Memory is
A) critical to moving forward.
B) essential throughout the listening process.
C) All of these answers.
D) something we depend on to let us place what we're hearing in the
context of what we've heard before.
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Learning to Listen and Helping Others Do the Same
Attribution
• Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/attending
• Wikipedia. "Hearing." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Hearing
• Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/receiving-stage
• Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listening
• Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/responding-stage
• Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listening
• Wiktionary. "tangential." CC BY-SA 3.0 http://en.wiktionary.org/wiki/tangential
• Wiktionary. "assess." CC BY-SA 3.0 http://en.wiktionary.org/wiki/assess
• Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/evaluating-stage
• Wikipedia. "Opinion." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Opinion
• Wikipedia. "recall." CC BY-SA 3.0 http://en.wikipedia.org/wiki/recall
• Wiktionary. "memory." CC BY-SA 3.0 http://en.wiktionary.org/wiki/memory
• Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/remembering-stage
• Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listening
• Wiktionary. "comprehension." CC BY-SA 3.0 http://en.wiktionary.org/wiki/comprehension
• Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/understanding-stage
• Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listening
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Learning to Listen and Helping Others Do the Same
• Wikipedia. "Informational listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Informational_listening
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