FLORIDA STATE COLLEGE AT JACKSONVILLE
COLLEGE CREDIT COURSE OUTLINE
COURSE NUMBER:
SPC 2065
COURSE TITLE:
Speech Communication for Business and the Professions
PREREQUISITE(S):
ENC 1101 or ENC 1101C with a grade of "C" or better
COREQUISITE(S):
None
CREDIT HOURS:
3
CONTACT HOURS/WEEK:
3
CONTACT HOUR BREAKDOWN:
Lecture/Discussion:
3
Laboratory:
Other ____________:
FACULTY WORKLOAD POINTS:
3
STANDARDIZED CLASS SIZE
ALLOCATION:
28
CATALOG COURSE DESCRIPTION:
This course is designed to develop and refine oral communication skills in business and the professions.
Students will learn basic speaking and listening skills with additional attention to making presentations using
multi-media technology. This course focuses on speaking and listening competencies and will reinforce
reading and writing competencies and CLAS communication skills.
SUGGESTED TEXT(S):
Communicating for Results: A Guide for Business and the
Professions, 6th ed., Hamilton and Parker, Wadsworth.
Strategic Communication in the Business And The
Professions, 4th ed., O’Hair, Friedrich & Shaver, Boston:
Houghton Mifflin.
Communicating at Work: Principles and Practices for
Business and the Professions 7th ed. Adler. McGraw-Hill.
INITIAL IMPLEMENTATION DATE:
Fall Term, 1991
REVIEW OR MODIFICATION DATE:
Fall Term, 2002 (20031)
Spring Term, 2007 (20072) - Gordon Rule
Fall Term, 2008 (20091) – Outline Review 2007
Fall Term, 2009 (20101) (was SPC 2016)
Fall Term, 2012 (20131) GER Course Outline Review 2012
Fall Term, 2014 (20151) – Proposal 2014-25
Fall Term, 2015 (20161) – Outline Review 14-15
1
COURSE TOPICS
CONTACT HOURS
PER TOPIC
I.
Overview of Course
1-2
II.
Personal Skills
6-8
A.
B.
C.
D.
III.
Verbal/Non-verbal
Listening
Communication at Work
Communication in Organization
1. Internal
2. External
Presentation Skills
6-8
A. Organization of Ideas
B. Finding and Using Supporting Materials
(e.g. library resources, internet search
engines, online business databases)
C. Delivery
1. Articulation/Diction
2. Mechanical Aspects
D. Types of Presentations
1. Informative Presentations
2. Oral Reports
3. Persuasion/Argumentation Appeals
4. Group presentations
5. Interviews
IV. Audio-visual Materials
2-4
A. Multi-media Technology
B. Computer Projection Technology
C. Video Conference Technology
V.
Interviewing
5-7
A. Types
B. Strategies
VI.
Group Speaking Activities
6-8
A. Communication in Groups
1. Problem Solving
2. Decision Making
B. Participation
1. Types
2. Strategies
2
COURSE TOPICS (Continued)
VII.
Meetings
CONTACT HOURS
PER TOPIC
3-5
A. Types
B. Strategies
VIII.
Special Topics
0-3
3
Essential college level skills for which SPC 2065 is responsible
I.
The student listens with literal comprehension
A.
B.
C.
D.
II.
The student listens with critical comprehension
A.
B.
C.
D.
E.
F.
G.
III.
Perceives the speaker’s purpose of organization and information
Discriminates between statements of fact and statements of opinion
Distinguishes between emotional and logical arguments
Detects bias and prejudice
Recognizes the speaker’s attitude
Synthesizes and evaluates by drawing logical inferences and conclusions
Recalls the implications and arguments
The student composes the message, providing ideas and information suitable to topic, purpose,
audience
A.
B.
C.
IV.
Recognizes main ideas
Identifies supporting details
Recognizes explicit relationships among ideas
Recalls basic ideas and details
Determines the purpose of the oral presentation
Chooses a topic appropriate to purpose and audience
Fulfills the purpose by:
1. Formulating a thesis statement
2. Providing adequate support material
3. Selecting a suitable organizational pattern
4. Demonstrating appropriate use of language
5. Providing effective transitions
The student transmits the message, using oral delivery skills suitable to the audience and the
occasion
A.
B.
C.
D.
Employs vocal variety in rate, pitch, and intensity
Articulates clearly
Employs the level of American English appropriate to the designated audience
Demonstrates nonverbal behavior that supports the verbal message with eye contact
and appropriate posture, gestures, facial expressions, and body language.
4
Florida State College at Jacksonville
Course Learning Outcomes and Assessment
SECTION 1
Course Prefix and Number:
Course Title:
Semester Credit Hours (Credit):
Contact Hours (Workforce):
Speech Communication for Business and the Professions
SPC 2065
3
SECTION 2a (To be completed for General Education courses only.)
TYPE OF COURSE (Place an “X” in the box next to those that are applicable.)
General Education Core (If selected, core discipline area will be identified in Section 4.)
X General Education (If selected, you must also complete Section 4, Section 5, and Section 8)
SECTION 2b
TYPE OF COURSE (Place an “X” in the box next to those that are applicable.)
A.A. Elective
A.S. Required Course
A.S. Professional Elective
A.A.S. Required Course
A.A.S. Professional Elective
Technical Certificate
PSAV/Clock Hour/Workforce
Development Education
Apprenticeship
Upper Division/Bachelors
Other:
If selected, use this space to title “other” option.
SECTION 3
INTELLECTUAL COMPETENCIES (Place an “X” in the box next to those that are applicable.)
X
Reading
X
Speaking
X
Critical Analysis
Qualitative Skills
X
Writing
X
Listening
X
Information
Literacy
Ethical Judgement
X
Scientific Method of
Inquiry
Working
Collaboratively
SECTION 4 (To be completed for General Education courses only.)
GENERAL EDUCATION DISCIPLINE AREA (Place an “X” in the box next to those that are applicable.)
X Communications
Humanities
Mathematics
Social and Behavioral Sciences
Natural Sciences
SECTION 5 (To be completed for General Education courses only.)
GENERAL EDUCATION LEARNING OUTCOME AREA (Place an “X” in the box next to those that are applicable.)
X Communication
Critical Thinking
X Information Literacy
Scientific and Quantitative Reasoning
Global Sociocultural Responsibility
SECTION 6
LEARNING OUTCOMES
TYPE OF OUTCOME
(General Education,
Course or Program)
Communication
Gen. Ed.
Information Literacy
Gen. Ed.
Student listens with literal & critical
comprehension: perceives speaker's purpose
of organization & information; discriminates
between facts & opinions; detects bias &
prejudice.
Student composes oral messages providing
ideas & information suitable to topic, purpose,
& audience.
METHOD OF ASSESSMENT
Student will present a 5-7 informative speech
incorporating sources
Student will present a 5-7 informative speech
incorporating sources
Program & Course
Student will critique their own and classmates’
speeches, as well as outside speakers.
Program & Course
Student will write outlines of each speech.
5
SECTION 6 (Continued)
LEARNING OUTCOMES
TYPE OF OUTCOME
(General Education,
Course or Program)
Student transmits the message, using oral
delivery skills suitable to the audience and
occasion.
Program & Course
Student speaks using grammatically correct
standard American English.
Program & Course
Student conveys effective delivery including
the language areas of articulation, diction, &
vocabulary, as well as nonverbal aspects.
Students will be able to write and present
logically organized essays/speeches that
demonstrate a clear progression of ideas.
Students will be able to write or present
essays/speeches with a clear thesis that is
supported by appropriate, sufficient evidence.
Students will be able to cite/document
correctly information sources in their essays
and speeches.
Student utilizes presentation technology.
Student will participate in a collaborative
presentation in a small group.
Student will understand principle of
communication with business organizational
structure.
Student will dress and behave according to
expectations in business settings.
Program & Course
METHOD OF ASSESSMENT
Student will deliver 4 or more oral
presentations to a live, mature adult audience
in which content, delivery, use of technology,
key components, and documentation will be
evaluated. Speeches will include group
presentations, informative, persuasive,
persuasive appeals, and persuasive proposal.
Student’s oral presentations will be evaluated
according to use of standard American
English.
Student will perform graded speeches of
which presentation technology will be a key
component.
Program
Student will conduct role-playing and mock
interviews
Program
Student will complete test and quizzes on
concepts presented.
Program
Student will fully research appropriate
presentations using computer-based
technology.
Course
Course
Student will present a presentation based on
group collaboration.
Course
Student will present several oral presentations
on business-related topics.
Course
SECTION 7
Faculty name(s):
Karen Otto
Date:
4/27/2011
CS20150615
6
SECTION 8 (To be completed for General Education Courses only.)
KNOWLEDGE AND VALUE (Place an “X” in the box to indicate primary or secondary option.)
KNOWLEDGE
Global and Historical Knowledge and Understanding
 Comprehends a general knowledge of the nature, origins and contributions
of major civilizations
 Comprehends the workings and interrelations of personal, business and
government economies
 Comprehends political, social and economic systems and their effects upon
society
Primary
Secondary
N/A
X
X
X
Cultural and Aesthetic Knowledge and Understanding
 Comprehends the contributions of the arts and humanities to the human
experience on a personal, national or global level
 Comprehends the historical development of the arts and sciences
 Comprehends religious and cultural systems and their effects upon society
Primary
Human Awareness and Understanding
 Comprehends the dynamics of human behavior and the process of
increasing self-awareness, growth and development
 Comprehends the stages of human development and the dynamics of
human relationships in diverse cultures
 Comprehends the factors that promote physical, mental and social well-being
Primary
Mathematics, Science and Technology
 Comprehends the basic concepts and investigative processes of the natural
sciences
 Comprehends the breadth, significance and development of the
mathematical sciences
 Comprehends the ways science and technology have shaped and continue
to reshape human cultures and the environment
Primary
Secondary
N/A
X
X
X
Secondary
N/A
X
X
X
Secondary
N/A
X
X
X
VALUE
Description
Primary


Intellectual honesty
Curiosity and openness to new ideas




Recognition of one’s own creative potential
Acceptance of and respect for differences among people and cultures
Civic Engagement
Lifelong Learning
Secondary
N/A
SECTION 9
Faculty name(s):
Karen Otto
Date:
4/27/2011
CS20150615
7