Core Administrative Processing Support Centers
CAPS Centers
The Shape of Things to Come
- A Strategic Opportunity -
Shared Services: Lessons Learned
HR processes are inefficient due to:
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Complicated policies and procedures
Too many transactions
Manual processing retained when not required
IT not fully leveraged
Transactions staffed fractionally by generalists
Technology implemented w/o focus on end user
For more information on the Shared Services Initiative please visit
http://www.umsystem.edu/president/sharedservices
Shared Services: Characteristics
• Customer driven transactions
• Clear communication of expectations
• Regular measurement and feedback
• Productivity improvements through automation
• Aggregation of transactions
Advantages of CAPS
Why a CAPS Center?
• Free up resources to dedicate to “mission critical”
activities
• Compliance with Federal/State regulations
(e.g., E-Verify, SSN remediation, FICA)
• Higher accuracy, more timely processing
• Easy access to HRS subject matter experts
CAPS Centers
What does a CAPS Center Do for You?
• Personnel action processing
• ePAF approval and data entry of actions not currently
supported by ePAF
• New Employee Registration (NER)
• FICA compliance
• Creation of EMPLIDs
• Problem solving
• Imaging
• Position Management
• Work Authorization Reports
How Do You Create CAPS?
Develop a Written Service Agreement
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Details HRS and Division expectations
Includes measures of service
Provides for periodic reviews
Specifies process for dispute resolution
CAPS Centers
History and Timeline
Core Administrative Processing Support Centers
at the University of Missouri:
2003
Administrative
Services
2004
Provost Office
2006
Office of
Research
2007
Student
Auxiliary
Services
(EXTERNAL)
2009
Journalism
Engineering
Law, Library
2010
CAFNR / HES / Vet Med
Expanded Admin Services
▪ Provost, Chancellor,
Univ. Affairs
CAPS Centers
History and Timeline (continued)
Core Administrative Processing Support Centers
at the University of Missouri:
May 2011
Office of Research
July 2011
College of Arts &
Science
(Students only)
August 2011
November 2011
Graduate School
College of Business
College of Education
CAPS Centers
History and Timeline (continued)
Core Administrative Processing Support Centers
at the University of Missouri:
2012
Student Affairs
July 2013
NER Only divisions join
with ePAF implementation
Late 2013
Alumni & Development
Enrollment Management
2014
UM System
Current CAPS Centers
Full CAPS
NER Only
Non-CAPS
Administrative Services
College of Business
College of Education
Enrollment Management
Journalism
Engineering
Law
Libraries
Graduate School
Division of IT
UM System
Office of Research
Arts & Sciences Students
Student Affairs
CAFNR (Agriculture)
Human Environmental Sciences (HES)
Veterinary Medicine
University Affairs
Alumni & Development
Provost
Chancellor
Truman School of Public Affairs
School of Health Professions
Intercollegiate Athletics
School of Medicine
School of Nursing
Arts & Science Faculty & Staff
Extension
Roles
Supervisor communicates personnel change to Department Designee
Department Designee submits ePAF (or email for actions not yet supported by ePAF)
CAPS Center processes ePAF approvals and data enters non-ePAF actions
CAPS Center provides additional support to CAPS Departments including, but not limited
to:
• New Employee Registration (NER) to verify completion of onboarding paperwork
• Manage FICA Compliance
• Management of work authorization for non-resident aliens
• Emplid Creation
• More services to come in 2014
What’s Next?
• Finalize Service Agreement
• CAPS Center Staff will schedule visits to discuss:
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ePAF approvals and processing
New Employee Registration(NER)
Transition and training activities
Questions/concerns prior to Go-Live
Profiles from your various areas
• Go-Live
• Post-implementation visits