–– 2014 Greater Atlanta Chapter SIGs and GIGs Manual F. E. Starks, PhD, MEd, CTT+ Director SIGs/GIGs Florida.Starks@astdatlanta.org or doug.samuels@astdatlanta.org 1 Table of Contents Introduction .................................................................................................................................... 3 ASTD Atlanta SIG/GIG Resources ................................................................................................ 5 SIG/GIG Team Roles/Responsibilities ........................................................................................... 7 Program Development Strategy Tool ............................................................................................. 9 SIG/GIG Operating Checklist ....................................................................................................... 11 How to Promote Your Event ........................................................................................................ 16 Communications Guidelines ......................................................................................................... 16 SIG/GIG Meeting Evaluation Form .............................................................................................. 16 Financial Guidelines..................................................................................................................... 18 Sponsorship Guidelines ............................................................................................................... 18 2 March 6, 2014 Introduction ASTD Atlanta Special Interest Groups (SIGs) and Geographic Interest Groups (GIGs) represent one of the many ways the chapter provides opportunities for professional and personal growth, to network, to learn new trends and industry directions, and to take useful information back to your organization. This document is provided and available to all SIG/GIG members and is designed to provide information and guidelines to facilitate the running of a SIG or GIG. SIG/GIG leaders are encouraged to read the document and take from it information/forms/checklists that will help them be successful. If you find any outdated information or have other input for this document, please do not hesitate to provide it to the Director, SIG/GIGs. The Greater Atlanta Chapter of ASTD (ASTD Atlanta), established in 1955, is one of the five largest chapters with over 750 members. We are a regional association of workplace performance professionals providing our members with a forum for the exchange of professional development opportunities and resources as we strive to improve workplace learning and performance. Our SIGs and GIGs provide a wonderful opportunity to become personally involved in your Atlanta Chapter. SIG and GIG chairs continuously seek assistance in topic and speaker selection, meeting planning, attendee registration and other key support activities. Become involved and see the magic happen! Special Interest Groups (SIGs) are designed with you in mind. They are the “heartbeat of the chapter.” Career Development SIG A community of learning professionals interested in advancing their own careers and helping others develop their skills and expertise. Human Capital and Workforce Development SIG A community for learning professionals looking to develop talent, foster innovation, and improve performance. ASTD has always been about developing and measuring human capital and this community exemplifies how talent in the workplace makes all the difference. If you are involved in the hiring, onboarding, change management, culture and diversity, and people development initiatives in your workplace, this SIG helps provide you with a forum in which to support your Organizational Development needs. Independents, Networking & Collaborating SIG Through networking and collaborating, SIG members share practical information designed to address the challenges and the opportunities of being an independent. Whether you own your own business or you operate as an independent training and development consultant, this SIG provides its members with business-related knowledge, tools, and solutions that cultivate and promote growth for independents and business owners. 3 March 6, 2014 Learning and Development SIG A community for training professionals who design, deliver, measure, and develop learning opportunities. This SIG provides a forum in which training professionals can meet to discuss challenges, share resources and information, and hear from experts on various topics. Learning Technologies SIG This SIG is a community of forward-thinking training professionals that use technology and learning to develop the future workforce. From e-learning and simulations to social and mobile learning, this SIG delivers top-notch content to keep learning professional abreast of the latest innovations. The ASTD Learning Technologies Community of Practice gives learning and technology professionals who frequently interface with the training function a chance to access the content, research, trends, tools, and network that keep them ahead of the curve when it comes to the very latest in learning. Sales Enablement SIG If you are interested in making more sales, converting more prospects into clients and having more prospects in your sales funnel, we are here to help. Geographic Interest Groups (GIGs) are designed to extend ASTD Atlanta programs to geographic areas outside of metro Atlanta. While its members have complete ASTD Atlanta member privileges, GIGs allow members to meet other workplace learning and performance professionals in a particular geographic area and experience quality professional development programming close to home. West Georgia GIG/Columbus-Chattahoochee Valley A training and development networking group based in Columbus, Georgia. Middle Georgia GIG/Macon A training and development networking group based in Macon, Georgia. Northeast Atlanta GIG/Athens A training and development networking group based in Lawrenceville/Duluth, Georgia. Southeast Georgia GIG/Savannah A training and development networking group based in Savannah, Georgia. 4 March 6, 2014 ASTD Atlanta SIG/GIG Resources SIG/GIG leaders have a number of resources available to ensure the SIGs/GIGs execute their responsibilities with the necessary support to thrive. It is the responsibility of SIG/GIG leaders to know what those resources are and to reach out if they need guidance or other assistance. Please see the Leadership Toolkit (or click here) under Resources on the chapter website. Here is a list of available resources (not exhaustive): ASTD Atlanta Code of Ethics ASTD Atlanta Constitution ASTD Atlanta Financial Guidelines Networking Guidelines Roles & Responsibilities of Executive Board Members Major Chair Positions SIG/GIG Resources o Planning a Meeting o ASTD SIGs GIGs Manual o ASTD 2014 Rotator PPT o Expense Reimbursement Form o SIG/GIG Sponsorship Information Package o SIG/GIG Meeting Evaluation Form o Speaker Recognition Program o Speaker Recognition Letter o Communication Plan How current ASTD Atlanta Board Members can support you: o Director of SIGs/GIGs – for advice/guidance o SIG/GIG Liaison/Quality Chair – for advice/guidance o VP of Member Services – for member database o VP of Communications – for getting your SIG/GIG message out o VP of Marketing – for additional assistance to market the SIG/GIG o VP of Professional Development – for meeting presentation ideas As you will find out, there are numerous resources to ensure your SIG/GIG’s success. If there are other resources that will help you or your SIG/GIG team, please be sure to reach out and ask…and let us know so that we can share the wealth. 5 March 6, 2014 ASTD Atlanta SIG/GIG Leadership 2014 Director of SlG’s/GIG’s – Florida Starks, Florida.Starks@astdatlanta.org SIG/GIG CHAIRPERSON Career Development SIG Joseph Sachse JS078K@att.com Independents, Networking & Collaborating SIG Ransom Gadson gadson.r@gmail.com Learning and Development SIG Learning Technologies SIG Sales Enablement SIG Eric Langley Eric@abeo.us Don Bolen (Interim) Don@dbolen.com Ernesto Bergeron Ernesto.Bergeron@odares.com Workforce Development/Human Capital SIG Middle Georgia GIG/Macon Northeast Georgia GIG/Athens Southeast Georgia GIG/Savannah West GA GIG/Columbus 6 Ann Lear alear@centralgatech.edu Chrissy Derrer Chrissy.derrer@choa.org Jewel Daniels jewelldaniels@bellsouth.net Wandi Steward wandipmolympics@gmail.com March 6, 2014 SIG/GIG Team Roles/Responsibilities Chairperson Chairs the leadership team meetings Sets SIG/GIG strategy and develops team tactics with input from team Attends external networking functions to continually find team volunteers Leads the SIG/GIG event Coordinates topics determination and securing SIG/GIG event speakers Secures event location Does opening remarks for meetings o Introduce yourself and thank everyone for coming o Tell everyone about ASTD Atlanta being the largest and most active chapter in the country o Speak to the fact that this is only possible due to volunteers - ask everyone to consider volunteering o If applicable, thank attendees that supported Chapter initiatives o Remind everyone to take the survey at the end of the session o Recognize SIG/GIG team members and any Chapter officers who may be in attendance o Recognize meeting sponsor if applicable o Introduce your speaker - either memorize key points from their bio or read it Does closing remarks for the meeting o Thank the speaker for their time and remind everyone that they are also volunteering their valuable time o Present speaker with the President’s Thank You Letter (print this out prior to meeting) o Remind everyone of your SIG/GIG’s next meeting, the next Chapter meeting, and the next SIG/GIG meeting (see the Chapter calendar to get this information) o Thank everyone for coming Represents the SIG/GIG at ASTD chapter and national functions Chairperson-elect Attends the SIG/GIG leadership team meetings Acts as Chairperson in his or her absence Takes an active role in determining topics and securing speakers with Chairperson Recruits leadership team members Advisor Advocates for the SIG/GIG team Provides coaching/mentoring for SIG/GIG leadership team A general resource for the SIG/GIG Communications / Marketing 7 Attends the SIG/GIG leadership team meetings and SIG/GIG events Utilizing Wild Apricot, creates, updates and emails event invitations to interested members and non-members and monitors registration in Wild Apricot Keeps the speaker/SIG updated on registration numbers Passes out event evaluations, tabulates results, and includes in event write-up (see below) March 6, 2014 Creates event summary, including speaker bio, any event photos, and evaluation summary data and emails it to the Director, SIGs/GIGs and SIG/GIG Liaison/Quality Chair Promotes event with other organizations Utilize LinkedIn, Twitter, Facebook etc. to market each event as appropriate Secures SIG/GIG sponsors (for individual events or for the year) Sets up table for the sponsor at the SIG/GIG meeting Coordinates photos of the event Hospitality Attends the SIG/GIG leadership team meetings and SIG/GIG events Sets up registration table Greets people before event and ensures they sign in Manages on-site registration (collects money from non-members) Coordinates refreshments for the event. Budget is $6 per person – use attendance percentage to calculate a headcount for food purchase Review feedback on food from event survey and make adjustments as needed Programming Strategy 8 Determine theme for coming year Brainstorm and determine 5-7 companies/speakers Determine dates of events and reserve them in Wild Apricot Contact all potential speakers/companies, gain commitments and confirm dates for the upcoming year March 6, 2014 Program Development Strategy Tool 1. Develop a SIG/GIG Theme (RECORD YOUR THEME BELOW) – the SIG/GIG theme should be a sentence that envisions the thread that will run through your program for the year. For instance, All our presentations will be from Fortune 50 companies OR Our presentations will be from companies that ranked in the top 50 of Best Places to Work in America/Atlanta/etc., OR Our presentations will focus on six critical elements of creating a thriving consulting business. A unified theme will help attendees understand what your SIG/GIG has to offer and can help with building strong attendance for each session. 2. Understand the purpose of your SIG. For example: a. Sales Performance Improvement (SPI) SIG - provides dynamic monthly events that bring individuals together to tackle the challenges of improving sales performance as it relates to today’s highly competitive environment. b. Independents, Networking & Collaborating (INC) SIG - share practical information designed to help address the challenges and the opportunities of being an independent and encourage you with real world solutions that will help cultivate and promote your consulting business. c. West GA GIG – just like a mini-chapter, provides an opportunity for the chapter to reach other parts of the state 3. Brainstorm and select 5-7 topics based on your understanding of the SIG/GIG Theme. Ask these questions about identified topics: Is it a new topic or an updated version of a previous topic? Have the topics been presented to ASTD (national or chapter) before? Does each topic align with the theme that was created? Are the topics strategically scheduled so that they can build on each other as the year progresses or is each one a stand alone? (RECORD YOUR TOPICS BELOW) and identify possible speakers (from industry/your network). THEME: 5-7 TOPICS: 1. 2. 3. 4. 5. 6. 7. SPEAKERS (ORGANIZATIONS): 1. 2. 3. 4. 5. 6. 9 March 6, 2014 Brainstorming Notes 10 March 6, 2014 SIG/GIG Operating Checklist This checklist is designed to contain all the tasks required to successfully run a SIG/GIG. Before using, edit this checklist to create one targeting your specific SIG/GIG needs. Identify WHO is responsible, the Target Date for completion, and WHEN the task was completed. SIG / GIG Task WHO Target Date WHEN SIG/GIG Management Attend other conferences and meetings to meet possible speakers/volunteers Research list of topics for future meetings Maintain speaker database Obtain speaker presentation blurb and bios Create leadership meeting agenda Coordinate leadership team chairperson activities Serve as liaison to ASTD Chapter Develop strategies and goals for SIG/GIG growth Handle public relations Make meeting announcements Attend quarterly SIG/GIG leadership meetings/teleconferences Managing the Speaker/Sponsor Speaker Confirm speaker Secure copy of speaker's presentation Contact the speaker & confirm arrangements, additional information, etc. Greet the speaker Print and present the President’s Letter of Appreciation and announce donation to scholarship fund in speaker’s name Follow-up with personal thank you letter/email Sponsor Identify target sponsors Send solicitation letter/telephone call Follow-up with a sponsor package 11 March 6, 2014 SIG / GIG Task WHO Target Date WHEN Solicit sponsor promotional item Follow-up telephone calls Secure agreement and invoice the sponsor Confirm sponsorship funds are sent to treasurer; provide sponsor receipt from treasurer Coordinate the set-up of sponsor table Send out thank you letter Confirm Meeting Location Confirm room set-up Confirm sponsor table/chairs Confirm a/v equipment Confirm internet access Confirm table configuration Ensure food table is available Communication/Marketing Promotions Create the promotional email Attend other SIG/GIG meetings and coordinate announcement of your SIG/GIG meetings Cross-promote at other professional organizations Chapter Liaison Verify meeting notice and ASTD Chapter calendar Collect evaluation forms, tabulate and send results to speaker, SIG/GIG chair, and SIG/GIG Liaison/Quality Chair Coordinate event registration on Chapter website Complete meeting report within 5 business days of the meeting Meeting Registration Send out meeting notification to email distribution list Set-up registration table Man registration table 12 March 6, 2014 SIG / GIG Task WHO Target Date WHEN Hospitality Research restaurants and food vendors Call in food order and verify total cost Secure food purchase funds Set up food delivery Arrange food set-up Coordinate clean-up Volunteer Committee Solicit volunteers at meetings Confirm volunteers (2 weeks before meeting) Volunteer reminder the day before the meeting Make volunteer assignments at the beginning of meeting Set-up registration table, badges, and the meeting room Treasurer File for reimbursement for meeting expenses with the Director, SIG/GIGs – copies of receipts are sufficient along with a completed Reimbursement Request Form Send revenue to Chief Financial Officer for depositing Coordinate with VP, Member Services on handling membership applications and checks 13 March 6, 2014 Executing a Meeting Checklist (Not all items apply to all meeting planning – softcopy available in Leadership Toolkit) Date of Event: Speaker: Topic: I. Eight to ten weeks before the event Schedule the date of the event Helpful Hints: Check the date against the ASTD meeting calendar for other events If possible, hold your meetings in a month the ASTD Chapter meeting does not meet Reserve a meeting location determine arrangement of tables, chairs max number of attendees equipment availability (computer, projector, screen) o Confirm that event location is equipped with internet access for on-site event registration Discuss speaker options with team and book a speaker for the event. Ensure communications/marketing has current/updated meeting information Create an engaging title Create a meeting flyer (for cross-promotion and to show to potential sponsors) Search for and secure a sponsor Follow ASTD process to place event on the ASTD Chapter web site (in Wild Apricot) ensuring event announcement and reminder emails are set properly Create a LinkedIn, Facebook, Twitter event. Email the speaker and your SIG/GIG committee to add this to their profile II. Two to four weeks before the event III. 14 Reconfirm with speaker - ask if there are technology needs Get info to promote the sponsor Market the meeting through other sources (websites, etc.) Check how registration is progressing One week before the event Create agenda Check in with the speaker – reconfirm date, does he/she need directions, where to park, etc. Check room for laptop connectivity Secure projector, if needed Determine food and beverages for event Print out President’s Thank You letter for speaker Prepare what to say to present speaker to attendees Print off Check-In sheet from WA registration list March 6, 2014 Buy Name Badge Labels and magic marker for meeting IV. Day before and/or Day of the Meeting Request list of registered attendees for event from SIG/GIG communications Make copies of the SIG/GIG Meeting Evaluation Form available in the Leadership Toolkit; bring SIG/GIG Meeting Evaluation Forms to event Make copies and bring to event Sign-In sheets for attendee registration Set up room for event Bring Name Badge Labels and markers Bring fee receipts for those that are paying at the event (the chapter does not have a form for this; a handwritten receipt from your team is sufficient) Alert security in the building of the event, if needed Buy/bring food, soft drinks and ice for event Bring ice cooler, if needed Buy/bring paper products Save all receipts for reimbursement Open room and set up ½ hour before event registration Ensure PowerPoint Chapter Rotator is showing in event room Bring writing tablet to take any notes Don’t forget to announce and thank the sponsor Print out and present speaker with President’s Thank You letter Make announcement for next SIG/GIG meeting, next Chapter meeting and any other necessary announcements V. One to five business days after the meeting Review and compile results of the SIG/GIG evaluation forms and send to speaker and SIG/GIG chair or SIG/GIG Liaison/Quality Chair/Director SIG/GIGs Follow process for receipt reimbursement Email copies of receipts/completed reimbursement form to Director SIG/GIGs to approve reimbursement; coordinate with Director SIG/GIGs on cash receipts Write up a summary of the meeting and send to SIG/GIG team members, the SIG/GIG Liaison/Quality Chair (or Director SIG/GIGs if no SIG/GIG Liaison/Quality Chair). Here are details on what we would like to collect: 15 Number of registered attendees (Members and non-members) Number of actual attendees (Members and non-members) Receipts for expenses along with reimbursement form Volunteer names (You need to ask at every meeting!) Photos Have your registration people capture the following information for those attendees who show-up at the event but did not register ahead of time. o Name o E-mail o Phone number (optional) o Address (optional) o At the end of the event, e-mail the information to astdatl@gmail.com. Ask to have info input for your specific event in Wild Apricot. March 6, 2014 How to Promote Your Event Create an “event” on LinkedIn. Indicate that you are attending as are all the members of your committee. Post the event on the ASTD Atlanta website at least one month prior to the event. Post on ASTD Greater Atlanta Twitter account. Post on ASTD Greater Atlanta Facebook account. Share with your personal network. Blog the event on your personal blog and link back to ASTD Atlanta. Communications Guidelines Here are the guidelines for monthly submissions: Event Calendar on Chapter Website One volunteer from each SIG/GIG team will have the responsibility for adding events to the chapter website using Wild Apricot; coordinate with Director, SIG/GIGs to get access. Training will be provided by the Director, SIG/GIGs, VP Technology or a designee. Administrative rights will be granted by the VP Technology. Facebook event announcement Write a very short promo including the topic and date of the event. You may join the ASTD Atlanta Facebook group and post this information. This should be done several weeks before the event. eNews eNews are transmitted on the 1st and 3rd Wednesday of the month and will contain information on meetings/events scheduled to occur within the next 30 days. The VP of Marketing and Communications pulls event announcement information directly from the calendar on the website. As long as the information is on the website, there’s no need to send separate communications about upcoming events unless you expressly want specific or different information in the eNews. SIG/GIG leaders will be in the review loop of each eNews. Please ensure your SIG/GIG meeting information is correct (and check the registration link to ensure it goes to your page on the website). SIG/GIG leaders are encouraged to write up Kudos to be posted in eNews. SIG/GIG Meeting Evaluation Form Please use the SIG/GIG Meeting Evaluation Form located in the SIG/GIG Resources section of the Leadership Toolkit on the chapter website. You may also use the ASTD Survey Monkey account to collect post-meeting evaluations. Contact the Director, SIG/GIGs with any questions. 16 March 6, 2014 SIG Meeting Locations Cbeyond (I75 at I285) Venue is available at no cost. They have 3 rooms that are separated by air walls, so you can customize the space as needed. Room 1 can hold up to 20 people, Room 2 can hold 40 to 45, Room 3 can hold 25-30. Cbeyond only allows 1 meeting per quarter, so usage will be first come first serve. The address is: 320 Interstate North Parkway SE Atlanta, GA 30339 Contact at Cbeyond: Marilyn.Bloom@cbeyond.net CED solutions (one of our sponsors) Venue is available at no cost. Their rooms seat groups of 10 to 32. Each room is equipped with an overhead, white board and computers. They also have a full kitchen and eating area that connects to a covered deck. The address is: 1642 Powers Ferry Road, Bldg 12 Suite 300 Marietta, GA 30067 Contact at CED Solutions: Steve Aikala | Senior Account Manager P: 770.937.0140 x1101 |E: saikala@cedsolutions.com | W: www.cedsolutions.com American InterContinental University (AIU) – Venue is available at no cost. They have an amazing variety of rooms available that can accommodate any kind of event our SIGs or Professional Development groups would want. Rooms seat from 10 to 200 with all kinds of configurations available. The address is: 6600 Peachtree Dunwoody Road, 500 Embassy Row Atlanta GA 30328. Contact at AIU: Yetra Bellamy, 404-965-8020,ybellamy@aiuniv.edu. Because of the wide variety of options, Yetra recommends calling her and having a discussion on what your needs are so that she can find the perfect space for your meeting. 17 March 6, 2014 Financial Guidelines The goal of SIGs and GIGs is to have high-quality events that cause no financial burden to the chapter. We hope that the fees charged to non-members and membership fees charged to members who join the chapter as a result of attending a SIG/GIG event will offset any expenses incurred by these events. Budget guidelines Food – $6 per person Name tags/badges/etc. – $5 per event Facility rental – Contact Florida Starks prior to committing Speaker gifts – $2 per speaker to cover coast of printing letter and envelope per speaker recognition program. GIG Marketing – $500 annually Expense reimbursement process 1. Complete the Expense Reimbursement Form (available on the Chapter website in the Leadership Toolkit under the SIG/GIG Resources section). 2. E-mail the completed form along with your scanned receipts to Director SIGs/GIGs for review and approval. Sponsorship Guidelines Determining Who Might Sponsor Answering these questions may help provide direction: 1. What audience will likely attend your program (e.g., corporate trainers, training and development professionals in transition, salespeople, etc.)? Note: The better you determine this, the better chance you’ll have of finding a sponsor and marketing your events. 2. Who would want to market their product/service to this audience? Attendee Type Corporate Trainers Instructional Designers Professionals in transition Consultants Salespeople 18 Possible Sponsors…vendors who provide: Training materials, training content, training programs, and professional development Online tools, software Resume services, job boards, career counselors, networking specialists Web site developers, training software, marketing and pr professionals CRM vendors, sales tools vendors, sales training vendors March 6, 2014 Approaching sponsors Send the following email to appropriate companies; attach the SIG/GIG Sponsorship Information Package (located in the SIG/GIG Resources area of the Leadership Toolkit on the chapter website) – delete the italicized words in the email below and insert the appropriate information: Dear (insert name): Our (SIG or GIG name), a unit of the Greater Atlanta Chapter of the American Society of Training and Development (ASTD) is a meeting of (what type of professionals, e.g., sales trainers, organization development) in the Atlanta area. We usually have (average number of attendees) at our meetings. Next month, we have an exciting topic that’s drawing a lot of interest: (insert program description/presenter name here). We are expecting a larger than normal turnout. One at a time, I am approaching companies that offer similar products/services trying to identify one company that may wish to sponsor this meeting. You could have your company’s name in front of have (average number of attendees) professionals who may be interested in buying your product/service. In addition, at the meeting you’d have the opportunity to meet and gather information on all the attendees and receive the attendance list with contact information. Our sponsorships are very reasonably priced at $175 for one meeting (see attachment to view additional benefits). If you’re interested, please reply to this email with your contact information and I’ll give you a call. Warm regards, (your name) (team position, e.g., Marketing Chair) (telephone number) 19 March 6, 2014