Warranty Policy
Damaged Shipments
We take all the precautions we can to make sure your items are packaged as securely as possible,
but despite our best efforts, sometimes you might receive a damaged shipment. If your item has
been damaged during shipping, please call us within 72 hours of receipt of the item. We will
have a new item shipped to you, and start a claim with UPS or FedEx for the damaged item.
During this process please keep the original packaging and material as UPS or FedEx in most
cases will want to inspect the damaged goods. Once the claim is filed a representative of UPS or
FedEx will contact you to set up an appointment to inspect and pick up the package for return. If
UPS or FedEx does not come to inspect the package, or does not take the damaged item with
them, please call us so we can send a return label to have the item returned to us.
Missing Shipments
If you have not received your order even after the tracking shows it was delivered, contact us
immediately to start a UPS or FedEx trace.
Undeliverable Or Refused Shipments
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete
or incorrect addresses, are not picked up from a facility, or if the recipient refuses delivery. All
packages returned to us for the above reasons can take up to 3 weeks to be processed. We may
charge you a 15% restocking fee at our discretion based on the returned item.
Returning A Product
For more information on returning a product please check the Shipping & Returns policy.
Defective Products
If you receive a defective product please contact us within our 30 day return policy period, and
we will process your return free of shipping charges. Contact returns@nurperformance.com to
process your return.
In the event of a defect that occurs outside our return policy, but within the manufacturer
warranty, please contact the manufacturer directly to process your return. The manufacturer will
have sole determination of the outcome of the claim. As a courtesy to our customers, NUR
Performance will be happy to try to facilitate a thorough review of the claim, but we have no
final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).
NUR Performance is not responsible for any labor costs which occur as the result of the
installation of wrong or defective parts.
Shipping & Returns
Shipping
NUR Performance ships orders via UPS, FedEx and USPS. All shipping options are outlined
during checkout. If you have any questions about shipping please feel free to contact us.
All purchases over $100 will qualify for free “standard” ie; ground shipping.
Because UPS & FedEx do not deliver to P.O. Boxes, we strongly recommend that you provide a
physical delivery address to avoid delaying your shipment.
We will ship to APO/FPO addresses, but please contact us first for proper arrangement of such
shipping. Also we would like express our gratitude to those who serve for the United States
Military.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received
it. Your item must be also be in the original packaging. Returns will only be accepted within the
first 30 days of the arrival of the product, and must have a previously approved Return
Merchandise Authorization (RMA) number. All RMA requests should be sent to
returns@nurperformance.com, or by calling 1-239-672-8347.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.
Special order items and electronics are not able to be accepted for return. We may charge you a
15% restocking fee at our discretion based on the returned item.
NUR Performance reserves the right to refuse any package returned to us without authorization.
Returns will be processed within ten (10) business days of receipt (not including weekends,
holidays, and the day the package is delivered).
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment). Depending on your card issuer’s policies, you should usually receive the refund within
5 business. If you have no received your refund within 5 business days please contact
accounting@nurperformance.com or call 1-239-672-8347.
Contact Us
If you have any other questions on how to return your item to us, please feel free to contact us at
returns@nurperformance.com or by calling 1-239-672-8347.
Privacy Policy
This Privacy Policy was last modified on February 11, 2014.
NUR Performance, LLC (“us”, “we”, or “our”) operates www.nurperformance.com (the “Site”).
This page informs you of our policies regarding the collection, use and disclosure of Personal
Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site,
you agree to the collection and use of information in accordance with this policy. Unless
otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same
meanings as in our Terms and Conditions, accessible at www.nurperformance.com.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you. Personally identifiable information may
include, but is not limited to, your name, email address, postal address and phone number
(“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our
Site (“Log Data”). This Log Data may include information such as your computer’s Internet
Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the
time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to
refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept
cookies, you may not be able to use some portions of our Site.
NUR Performance, LLC uses Remarketing with Google Analytics to advertise on third party
sites to you after you visited our Site. We and our third party vendors, like Google, use first party
cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick
cookie) to inform, optimize and serve ads based on your past visits to our Site.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display
Network ads by visiting the Google Ads Settings page. Google also recommends installing the
Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser
Add-on provides visitors with the ability to prevent their data from being collected and used by
Google Analytics.
Do Not Track Disclosure
NUR Performance, LLC does not respond to Do Not Track (DNT) signals.
Do Not Track (DNT) is a preference you can set in your web browser to let the websites you
visit know that you do not want to be tracked. You can disable or enable this setting by visiting
the Preferences or Settings menu of your web browser.
Communications
We may use your Personal Information to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you. You may opt out of
receiving any, or all, of these communications from us by following the unsubscribe instructions
provided in any email we send.
Compliance With Laws
NUR Performance, LLC will disclose your Personal Information where required to do so by law
or subpoena or if we believe that such action is necessary to comply with the law and the
reasonable requests of law enforcement or to protect the security or integrity of our Site.
Business Transaction
If NUR Performance, LLC is involved in a merger, acquisition or asset sale, your Personal
Information may be transferred. We will provide notice before your Personal Information is
transferred and becomes subject to a different Privacy Policy.
Security
The security of your Personal Information is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive
to use commercially acceptable means to protect your Personal Information, we cannot guarantee
its absolute security.
Links To Other Sites
Our Site may contain links to other sites that are not operated by us. If you click on a third party
link, you will be directed to that third party’s site. We strongly advise you to review the Privacy
Policy of every site you visit.
NUR Performance, LLC has no control over, and assumes no responsibility for, the content,
privacy policies, or practices of any third party sites or services.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you
services. We will retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
Changes To This Privacy Policy
NUR Performance, LLC may update this Privacy Policy from time to time. We will notify you of
any changes by posting the new Privacy Policy on the Site. You are advised to review this
Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy please send an e-mail to
support@nurperformance.com. You may also call us at 1-239-672-8347.