Personally for you Profile of MKB Bank and MKB Group Budapest, April 2009 Strong business activity in 2008 Sound capital base and safe liquidity Strategy for aiming stronger income generation by business diversification from 2005: MKB Bank: boom of retail, small and medium size enterprises as well as money and capital market business line; complete universality in Hungary: successful launch and development of MKB Insurance Companies 3 countries, 219 branches, almost 1 million (880 thousand retail and 85 thousand corporate) customers 80% increase of gross operating income in 3 years* 2nd largest domestic bank by equity, 4th largest by assets Hungarian market leader in project financing and factoring with over 20% market-share. One of the largest player in lending to non-financial companies Largest net asset value growth and dynamic on the investment funds market in 2008**, 1.5% growth of market share; 3rd place in guaranteed funds with 11.3% market share; 2nd in funds denominated in USD (15.3% market share); 3rd in funds denominated in EUR (11.4% market share) Major issuer of domestic bond market with 10.6% share; active on the international capital market *** Strong expansion in private individual business: besides increasing market share in savings 0.6% market share growth in lending with focus on mortgage-covered loans, +111,000 customers since end-2005 * IFRS consolidated **Among participants with over 1% market share ***Prior to crisis 2 Our awards reflect our commitment to quality Branchmarking Ltd: The most efficient branch network and call center: 2007, 2008 Liquid Real Estate (Euromoney): 1st in Financial Advisory services in Hungary in 2008 in the combined category of „Commercial banking, real estate financing activity, Advisory and Consultancy Services” Mastercard- Bank of the year: 3rd, The retail current account product of the year, Socially responsible bank of the year – 2008 Best strategic cooperation with civil organisations – Good CSR – 2008 Superbrands – again in 2008 (2007) 3 Key figures of MKB Bank (audited, IFRS, non-consolidated, HUF billion ) The growth of Total assets Customer loans Customer deposits Shareholders’ equity Gross operating income Operating profit Pre-tax profit Pre-tax return on average equity (ROAE) Cost to income ratio (CIR) Capital adequacy ratio (CAR-HAR) * Large corporate and institutional customers Medium size and small companies Private individuals Pension and Health Care Fund members Branches 2006 1 843.3 1 353.3 963.1 178.8 74.9 34.8 23.1 18.6% 53.6% 9.5% 3 028 35 220 220 300 201 000 67 2007 2008 2 236.9 2 656.6 1 719.8 2 018.4 1 075.9 1 087.8 210.8 216.8 83.7 97.0 38.1 42.7 15.5 7.6 10.4% 4.6% 54.4% 56.0% 10.7% 9.7% 3 060 3 100 37 080 40 210 254 000 288 000 231 000 254 800 74 81 *Note: early of 2009 appr. EUR 95.6 million capital increase by the strategic owner, BayernLB business income was among the best in 2008 in Hungary (+16% gross operating income growth and 11.9 % increase in operating profit). Provisioning prudently reflects the impacts of the adverse environment. Sound capitalisation and safe liquidity. 4 Key figures of MKB Group (audited, IFRS, consolidated, HUF billion) Total assets Customer loans Customer deposits Shareholders’s equity Gross operating income Operating profit Pre-tax profit Pre-tax return on average equity (ROAE) Cost to income ratio (CIR) Capital adequacy ratio (CAR) Corporate and institutional customers Private Individuals ATM Branches 2006 1992.4 1457.5 1084.1 193.1 80.5 36.3 23.5 15.5% 54.9% 11.8% 70 800 673 000 276 166 2007 2465.0 1905.9 1247.1 214.0 103.8 44.6 20.9 10.6% 57.0% 10.4% 79 700 778 000 290 209 2008 2885.4 2292.5 1267.8 229.2 120.4 50.1 8.3 3.3% 58.4% 10.8% 85 000 880 000 330 219 Universality in Hungary with MKB Insurance Companies. 80% growth in gross operating income in 3 years. Almost 1 million customers in 3 countries. Sound capitalisation and safe liquidity. The members of the group are: MKB-Euroleasing car financing group; MKB Romexterra Bank, Romania; MKB Unionbank, Bulgaria 5 Ownership: strategic owner with long-term commitment Ownership structure Other: 10,38% Share Capital: HUF 14.1 bn* Shareholders’ Equity: HUF 216.8 bn* Strategic owners with long-term commitment 1994: first privatised large bank in Central Eastern Europe The main owner is BayernLB the 6th largest bank of Germany by total assets, and 5th by equity (2008). Its total assets amounted to EUR 421.7 billion, equity and subordinated capital was EUR 23.1 billion at end-2008 The Bank's legal form is that of a "corporation established under public law“. The Free State of Bavaria holds ((indirectly via BayernLB Holding AG) 94% and the Association of Bavarian Savings Banks 6 % of the shares. Member of S-Finanzgruppe 2002, 2003, 2005, 2006, 2007 and 2008: total of EUR 376 M subordinated capital from BayernLB. EUR 95.6 M capital increase in 2009 89,62% Rating** *IFRS, non-consolidated **solicited rating, 22 APR 2009 MKB Bank is in investment category: Moody’s: Bank Deposits -Fgn Curr: Bank Deposits -Dom Curr: Bank Financial Strength: Senior Unsecured/Subordinate: Other Short Term: Outlook: Baa1/P-2 *A1/*P-1 C*A1/ A2 *P-1 *under possible downgrade 6 Large corporate and institutional customers: tailor-made services Large corporate customers: Corporate loans – market share 16% 14% 11,6%11,6% 11,0% 12% 10% 3,100 large corporate and institutional customers. It is one of the largest in financing non-financial companies, major bank in corporate payments turnover. Loans to large corporate, project and institutional customers reached HUF 916.4 billion at the end of 2008 and their deposits grew to HUF 265.5 billion. Full range of products, complex services to domestic blue chip, large corporate customers and subsidiaries of multinational customers. Intense cooperation of customer relationship and product support areas ensure tailor-made services fit to clients’ needs. Personal services in Budapest and the countryside by dedicated relationship managers. Senior experts provide industry coverage and product competence . Professional offer of full range of retail and treasury products. 12,8% 13,9%13,7% 13,4% 12,8%12,5% 13%12,6% 13,0% 9,1% 8% 6% 4% 2% 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 0% Corporate deposits – market share 12% 9,8% 10,1% 10% 8,5% 11,2% 11,0%11,2% 10,6% 10,4% 10,2% 10,1% 10,1% 9,7% 8,9% 8% 6% Institutional customers 4% 2008 2007 2006 2005 Specific products for local municipalities 2004 2003 Professional chambers, organisations, etc. 2002 2001 0% 2000 Foundations, non-profit segment 1999 1998 2% 1997 One of the leading banks in servicing insurance companies 1996 solicitors, professional 7 Project financing/ Mid-market customers: renewed business models Project financingMarket share 2008 MKB: 27% Factoring Market share 2008 MKB: 26% Project financing Number of customers: 620, loans amounted to HUF 720 billion at end-2008 Market leader in project, real estate financing since 1995 (received the „Best commercial bank in Hungary” award of Euromoney Liquid Real Estate in 2008) Major player in different project segments: offices, residential, commercial real estate, telecommunication, energy, infrastructure, PPP projects Shift towards the ’arrange and sell’ business model from 2008 Cooperation with BayernLB Mid-market companies Number of customers: 11,100 Focus is on the suppliers of multinational companies, export oriented, regionally active mid-markets and domestic companies with growth potential and perspective New segmentation from market and risk management aspect Wide range of preferential state-subsidized and EU loans Market leader position in factoring Equipment leasing, trade finance Upper mid-market companies At end-2008 the deposits reached HUF 117.1 billion, while loans amounted to HUF 322.8 billion Selected range of products, tailor-made services Selective business growth based on bank payment turnover by the intensification of funds acquision Focus on trade finance and factoring Considerable demand for project financing Lower mid-market companies At end-2008 loans reached HUF 331.8 billion and the deposits amounted to HUF 169.2 billion Standardised sales, standard range of products and streamlined credit approval processes as of 2009 Quicker customer services Primary focus is on payments, accounts and deposits on top of risk consolidation and monitoring of the existing portfolio 8 Products and Services for Corporate and Institutional Customers HUF and FX accounts HUF and FX deposits HUF and FX loans Business cards Payment services (cash pool, documentary transactions, transfers, issue of L/Cs, collections, guarantees) Discounting of bills, L/Cs Teller, bulk cash and safe services Money market and riskmanagement products and services Export, import, cross border and domestic factoring Vehicle leasing and fleet management Asset leasing Project finance and structured finance including PPP types State subsidised lending products MKB EU program Securities accounts Securities trading MKB and BayernLB Lux investment funds Portfolio management and custody services MKB Pension Fund MKB Health Care Fund MKB Insurance companies Financial and investment advisory Securities programs: IPO’s, LBOs, MBOs Acquisition finance Property trading and management Real-estate valuation and assessment Trade Finance 9 Small companies: renewed business model as of 2009 In strategic focus since 2007; clients up to HUF 250 million net annual sales, served with standardized products The number of customers reached 29,150 at end-2008 The accounts and deposits of small companies reached HUF 94 billion by the end of 2008, loans exceeded HUF 32 billion Full-service at every branch via dedicated small companyand financial advisors Renewed small company product range; competitive specific account packages and loan products Active role in state-subsidized products Wide range of cooperation agreements with different professional and entrepreneur organisations, professional chambers, property appraisers Special focus given to electronic banking: over 14,000 small companies use the NetBANKer service 10 Small company service packages: from start-ups to professionals Dinamika To whom? Basic banking, payment services For start-up micro companies with scarce capital and low bank turnover HUF account keeping and wide range of related services for low fix monthly fee Outstanding sight interest, if the account holder has a specified service package as a private individual Free of charge cash payin Nova Suitable for the reduction of the banking costs of small companies with stable operation Account keeping fee is reduced by usable turnover commission Up to 13 free electronic banking payment transfer transactions outside the bank In case of paper based banking up to 6 free of charge payment transactions within the bank Electronic services Free of charge NetBANKer service Free of charge NetBANKer service and NetBANKer Business at preferential conditions Elektronikus For start-up customers, but with considerable account turnover preferring internet communication and internet banking Account keeping for a low monthly fee Flotta For our customers with extended business relationship preferring internet banking HUF account keeping at preferential monthly fee and one foreign currency account or PCBANKer service free of charge All payments are free within the bank Preferential electronic transaction fees Free of charge electronic banking services necessary for the operation of the enterprise Preferential electronic transaction fees Free of charge electronic services necessary for the operation of the enterprise 11 MKB small company loans: Fit and Fast Our loans suits to as many companies as possible in the small company sector: We offer our loans with different conditions and possibilities. 1x1 Overdraft is advantageous for enterprises needing fast and flexible help in terms of financing requirements due to temporary cash-flow and current asset fluctuations as this facility can be simply applied for without a material collateral up to 10% of the net sales, max, HUF 15,000,000, If the enterprise needs higher overdraft facility it can use 1x1 Overdraft Plus product with Garantiqa Hitelgarancia Zrt guarantee, and the requested amount can reach 25% of the net sales, but max, HUF 25,000,000, If the company needs working capital to cover its inventory and material needs we recommend 1x1 Working capital loan. The credit facility, which depends on the size of the collateral may reach HUF 50,000,000 can be HUF or EUR based, utilised freely during the tenor, however it has to be partially repaid twice a year. For the purchase of real estates the best is 1x1 Investment Loan, the repayment of which does not have to be started immediately, it is possible to choose a grace period depending on the tenor of the loan. To finance larger expenses or replace other bank loan 1x1 Free Utilisation Mortgage Loan is the best, in case of which the entrepreneur can also have a grace period. In case of these two products the maximum requested loan amount – depending on the value of the real estate – can be up to HUF 125,000,000. Our 1x1 Loan with Deposit Security can be suitable for free use or the replacement of owner’s loan, in case of a security placed by private individual up to HUF 250 million loan can be provided. In addition to these loans Széchenyi Card 2 construction can also be applied for at MKB Bank. 12 Retail customers (1): quality personal services Retail loans – market share Personally for you – differentiated value proposition and service level to each customer segment 7% 6,1% 5,5% 6% 286,000 customers; targeted clientele: affluent customers with asset and income potential higher than average 5% 4,1% 3,6%3,8% 3,0% 2,7% 4% 3% HUF 523 billion in 2008 2,0% 2% 1,3% 0,8%0,9% 1% 0,4%0,5%0,6%0,7% Near 200,000 retail bankcards at end-2008 Service packages to segments: focus is on the young generation (Caring, Student Career packages with 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 0% 1994 Savings from households (deposit+bond+funds) grew to preferential conditions, Baby bond), outstanding financial services: Exclusive package; financial Savings of households – market share peace of the silver years: Pensioner package 7% according to risk-appetite; Focus on standard and 5,6% 5,7% 5,7% 5,8% 5,7% 6% 5,4% 5,4% 5,4% 5,3% 5,2% 5,3% 5,5% 5,5% campaign term deposits 5% 4% Wide range of savings and investment opportunities Electronic channels: NetBANKer, NetBROKer, TeleBANKer, MobilBanker 3% 2% 81 branches, ATM, Portal, Retail newsletter 1% 2008q4 2008q3 2008q2 2008q1 2007q4 2007q3 2007q2 2007q1 2006q4 2006q3 2006q2 2006q1 2005q4 0% 13 Retail customers (2): MKB Bank: the mortgage lending specialist The lending products of MKB Bank offer flexibility for clients, the Bank is the expert of mortgage loans Fast processes, credit products for every client needs In 2008 the market share of MKB Bank in new deals was over 10%; the loan portfolio of private individuals grew to HUF 464.5 billion Products: Overdraft Deposit and security collateralised loans Personal loan (HUF, EUR) Loan for Pension Fund members Credit cards (24,700 cards) Credit cards issued by MKB Bank Co-branded credit cards: T-Mobile, Lufthansa, WestEnd Wide range of housing and private loans – at end-2008 HUF and EUR denominated loans Értékmegőrző combined loan – insurance product MKB-Fundamenta Housing and Private Loan Programme Hitelcsúcs – attractive LTV’s Full range of housing loans with preferential conditions (state subsidy) Housing loans for any housing purpose (bridge, expansion, modernisation, purchase of new and second hand house construction, etc.) Real estate loans – other than home purpose (e.g. holiday resort) 14 Products and services for Private Individuals HUF and FX accounts Account packages (Exclusive, Student, Career) Term deposits MKB bonds ‘Kivételes’ account Savings account Money market deposit MKB ‘Hozamsuli’ Baby-bond All type of payment orders Debit cards (VISA, MasterCard) Credit cards (VISA and MasterCard) Co-branded Credit Cards (T-Mobile, Lufthansa, WestEnd) Overdraft Margin lending Bridging loan to pension fund members (deposit+bond+investment fund) MKB Housing loans and Home Equity loan (HUF, EUR) Personal loan (HUF, EUR) Distribution of MKB Investment funds Government securities and equity sales Capital and securities accounts Cheques (issue, purchase, trading of traveller cheques) MKB TeleBANKer MKB MobilBANKer MKB NetBANKer Safe services MKB Pension Funds MKB Insurance products MKB Health Care Fund MKB Account for retirement savings Car and utility vehicle financing (MKBEuroleasing Ltd.) 15 Private Banking: emerges rapidly at MKB Bank MKB Bank launched its Private Banking business line in 2003 We provide private individuals and companies with: Complex financial service Portfolio management Investment advisory Financial planning Account keeping based on their individual demand via dedicated private bankers Switzerland- and Luxemburg based portfolio management and account keeping due to cooperation agreements The minimum entry requirement is HUF 50 million financial savings to be invested in freely At the end of 2008 the business line managed HUF 135 billion assets of 1,017 customers (2007: HUF 90 billion). Asset managed per client exceeds HUF 130M; outstanding on the Hungarian market Headquartered in the very heart of Budapest, Private Banking operates with a network of local private bankers in 10 large countryside cities on top of Budapest and its surrounding The complete retail, wholesale and investment services product range of MKB Bank is available for PB clients 16 Money and capital markets: continuously expanding range of products in line with customer demands Market share of MKB investment funds 6,0% Investment funds: The increase of MKB investment funds assets and the products range is a strategic target NAV grew by 5% to HUF 119.6 billion. MKB was the only major fund manager, which could increase its portfolio in the sector shrank by about 25% Introduction of 10 new products in 2008, 33 funds in total 5,1% 5,0% 3,7% 4,0% 4,0% 2,9% 3,0% 2,2% 2,0% 1,0% 1,4% 1,5% 2005h2 2006h1 0,9% 0,0% 2005h1 2006h2 2007h1 2007h2 2008h1 2008h2 Corporate treasury and risk management products: One of the 10 largest participants in FX trade; short term liquidity and interest risk management Active sale of interest and exchange rate risk products (futures, option and structured products) Securities trading and own issues: MKB Bank is one of the main primary dealers of Hungarian government bonds and active primarily in OTC trading of securities (and BÉT- Budapest Stock Exchange). Major market participant in domestic public issues, renewed its domestic public issue programme in 2008. The total face value of the 13 MKB bonds series amounted to HUF 104.3 billion in 2008; innovative, structured products primarily for retail secondly for corporate and institutional customers; FHB mortgage bond trading, Diákhitel Központ Zrt, bond trading. Traditionally active international capital market presence, EMTN as of 2004, programme of EUR 3 billion as of 2007 with international rating. Asset and portfolio management: Asset portfolio managed for institutional and retail customers amounted to HUF 151.8 billion at the end of 2008, (4.4% market share) Main customers: MKB Pension Fund, other pension and health care funds, municipalities, companies, foundations, private individuals Custody management: The management of HUF 1,227 billion assets at the end of 2008 primarily for institutional customers (insurance companies, pension funds, etc.). MKB Bank is a major player. 17 Comprehensive, universal financial services through main domestic strategic partners/subsidiaries MKB Pension Fund MKB Health Fund Launched in 2003, strategic business line 108,800 members. 13.2% market share, it became the 2nd largest in 2008 The assets amounted to HUF 6.9 billion at end-2008 Expanding partnership: 8,600 contracted health service provider, 2,850 corporate and institutional employers 120,000 issued cards to be used at 4,545 service points www,mkbep,hu MKB Insurance Companies Strategic business for MKB Bank, the bank provides stable, long-term background and support to the Fund 146,000 members, HUF 121 billion assets at end-2008 The 4th largest voluntary pension fund in Hungary. 11.2% market share in 2008 Per capita assets are considerably higher than the market average by 40.8% in the voluntary scheme and by 82% in the compulsory www,mkbnyp,hu Jointly with BayernLB and the S-Finanz Group member Versicherungskammer Bayern MKB established non-life and life insurance companies being operative from October 2007 The number of customers of the two Insurers exceeded 12,000 at end-2008 In 2008 a number of new life and non-life insurance products were launched: MKB Family Home Insurance , MKB Multi-protection asset insurance, KGFB, Casco Life insurances: MKB Kincstár, MKB Életrevaló, MKB Védőháló, MKB Értékmegőrző By the foundation of the Insurance Companies the universality of the bank group in Hungary became comprehensive. MKB Bank provides ‘one-stop-shop’ service www,mkbb,hu 18 Domestic strategic partners/subsidiaries (2): MKB-Euroleasing Group – uniquely complex services Company group Services Complex and uniquely integrated financial and auxiliary services by the companies of the group Full range of services in car trade and fleet management (car and dealer finance, service, car trade, insurance brokerage, fleet financing) MKB-Euroleasing Car Financing The financing of over 26,000 new cars in 2008 New lending of HUF 66 billion, 4th position, within it 2nd position in the market of new cars MKB-Euroleasing Fleet Management Target: market leader position, No2 in the managed only but not financed fleet management segment; 6.9% market share in fleet financing Managed cars: 7,800 for 600 customers MKB-Euroleasing Car Trade 12,000 cars sold in 2008, increasing volume 20 sales points, 11 brands, several used car lots Nr. 1. in traditional and internet insurance brokerage with a total of 416,000 customers Traditional insurance brokerage for cars is provided by the market leader Eurorisk Kft, the internet brokerage is provided by market leader Netrisk Kft. Altogether 244,000 casco and mandatory motor liability insurances were realised in 2008. Buyer and dealer financing Fleet financing Trade Insurance Brokerage Strategic partnership since 2001 – MKB Bank owns 50% of MKB-EUROLEASING Group. Major market position. 2nd largest in new car financing volumes with 12.5% market share 49% share in joint venture with Toyota (Toyota Finance Hungary Ltd), unique cooperation scheme in the Toyota world Back office service for Toyota Finance Hungary and PSA Hungary 60,000 retail, 600 fleet customers www,autohitel,hu, www,euroleasing,hu, www,gyorshitel,hu, www,netrisk,hu, www,hasznaltautok,hu, www,autocity,hu – portals operated by MKB-Euroleasing 19 Domestic branch network of MKB Bank: personal service with nationwide coverage 81 branches by the end of 2008 : 24 in Budapest, 8 in the agglomeration, 49 in the countryside Regional competence centres with corporate-, money and capital market product specialists and private bankers Local decision-making provides flexibility Most efficient branch network in 2007, 2008 according to Branchmarking Ltd, 20 Alternative sales channels: expanding secured services Electronic banking service MKB-TeleBANKer PC Banker, Multicash - Online account and transaction services Used by 15,700 corporate customers at end-2008 Over 80% of the payment transfers is performed electronically Call Center of MKB Bank – 24 hours service for the entire clientele most efficient call-center by Branchmarking Ltd. 15,000 corporate (35%), 137,000 retail (48%) customers Direct contact with our colleagues or automated services MKB-NetBANKer MKB-MobilBANKer ATM External sales partner network Over 106,000 retail and 30,000 corporate customers, dynamic growth NetBroker service was launched – trading of MKB investment funds and own issued bonds Accounts, payment transfers, savings transactions and investment services, credit related information Bankcard transactions, balance; continuous development of the service SMS service about payment transactions, new products, campaigns 84 own ATMs The availability of over 4,400 further ATMs in the country 850 selected quality agencies, sales force of 1,600 Sales to SME and retail customers Account products, deposit and savings products, loan products, electronic services, sale of guarantees and letters of credit 21 MKB Unionbank - Bulgaria Overview: Established in 1993 Current ownership structure: 60% MKB Bank 34% Union Group OOD (previous majority owner) 6% EBRD Universal bank with considerable experience in financing of small and medium size enterprises. MKB Unionbank 2007 2008 IFRS, million EUR Total assets Customer loans Customer deposits Equity Pre-tax profit 524.7 371.2 360.1 48.7 4.3 784.8 559.8 437.6 65.6 7.4 Pre-tax ROAE Pre-tax ROAA Cost to income ratio (CIR) Capital adequacy ratio Number of employees 7.9% 1.0% 72.1% 15.1% 722 12.6% 1.3% 60.8% 13.8% 767 Market shares Total assets Corporate loans Corporate deposits Retail loans Retail deposits 1.74% 2.53% 2.39% 0.91% 1.21% 2.21% 2.77% 2.86% 1.23% 1.34% EUR/BGN exchange rate: 1.95583 (2007 and 2008) Business activity Number of corporate customers reached 1,213 (large and medium size), the number of retail customers (private individuals and micro companies) amounted to 76,570 at the end of 2008. Loans grew by 50%, while deposits grew by 21.5%. The pre-tax profit of the Bank exceeded the 2007’ level by 72%. In 2009 emphasis is on the prudent increase of lending and more intensive acquisition of customer deposits. The maintenance of the currently excellent portfolio quality is also priority. Sales channels Branch network of 58 units covers Bulgaria. Extension of bankcard acceptance network. Focus on the deepening of existing customer relationships, strengthen cross-selling. Emerging of alternative sales channels: Continuous improvement of the quality of the internet banking service, Development of mobile banking services, Implementation of complete Call Centre services in the medium term, Expansion of the external sales network. 22 MKB Romexterra Bank - Romania Overview: Established in 1993 Current ownership structure: 80.48% MKB Bank 19.52% other companies and private individuals Universal bank with basically retail banking profile. Leasing activity in a separate company. MKB Romexterra Bank 2007 2008 IFRS, million EUR Total assets Customer loans Customer deposits Equity Pre-tax profit Pre-tax ROAE Pre-tax ROAA Cost to income ratio (CIR) Capital adequacy ratio Number of employees Market shares Total assets Corporate loans Corporate deposits Retail loans Retail deposits 550.3 336.2 327.2 63.2 3.7 6.2% 0.8% 78.8% 14.0% 867 727.9 458.7 280.4 47.0 (14.5) 90.0% 9.79% 1 037 0.77% 1.13% 1.40% 0.60% 0.60% 0.87% 1.34% 1.11% 0.55% 0.54% EURRON exchange rate: 3.6077 (2007) and 3.9852 ( 2008) Business activity The number of retail customers was 228,629 the number of corporate customers was 14,121 at the end of 2008. Total assets of the bank grew by 50% in 2008, however due to the deterioration of the portfolio quality owing to some products and customer segments the bank generated loss in 2008. In 2009 the main emphasis is on the improvement of the portfolio quality, attraction of customer funds and widening of product range. Sales channels The bank is present in every region of the country, the coverage increased further 2008: 80 branches (2007: 76 branches) Emerging alternative sales channels: Widening the range of internet and mobile bank services, further development of their quality, Introduction of complete Call Center services, Establishing external sales agent relationships, 23 Social responsibility Arts: MKB Bank has a large collection of fine arts containing a number of outstanding Hungarian artists’ works of the 19th and 20th century. Long-term cooperation with a number of museums (Museum of Fine Arts, National Gallery). Long-term support of Liszt Ferenc Chamber Orchestra. Charity activities: Cooperation with the International Children‘s Safety Service; MKB scholarships to talented and socially dependent children Support to a number of hospitals, schools, foundations. 24 Sports sponsorships – Long-term cooperation in Winning Spirit Handball MKB-Veszprém handball team; 16 times Hungarian champion, EHF Cup Winners’ winner in 2008. Basketball MKB-Euroleasing Sopron basketball team. Champion team in 2008 for third time, Hungarian Cup winner in 2008 Kayak-canoe Association Kayak-canoe is No. 1 Olympic sport of Hungary 25 THANK YOU FOR YOUR ATTENTION! MKB BANK ZRT. 1056 Budapest, Váci utca 38. Budapest H-1821 MKB TeleBANKár: 06 1 373 333 06 40 333 666 Swift: MKKB HU HB Internet: www,mkb,hu E-mail: exterbank@mkb,hu 26