Stephen Wilson
2222 Conquest Way
Odenton, MD 21113
240-210-4970
Stephen6465@gmail.com
Stephewilson.weebly.com
Objective: Strong technical and business qualifications with an impressive track record of more
than 15 years of hands-on experience in strategic planning, business unit development, project
and product management, and system engineering strategies. Proven ability to successfully
analyze an organization's critical business requirements, identify deficiencies and potential
opportunities, and develop innovative and cost-effective solutions for enhancing
competitiveness, increasing revenues, and improving customer service offerings.
Key skills and competencies:
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Skilled at working through all stages of an IT project
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Ability to manage own projects and portfolio
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Having a logical approach to problem solving
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Able to communicate complex issues to a large range of stakeholders at all levels
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Experience with writing, testing, debugging, and documenting production software
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Successfully designed, developed, and supported live use applications
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Strong knowledge of Software Development Life Cycle (SDLC) and strong in
Object Oriented Programming (OOP)
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Agile development methodologies and SCRUM master experience
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Experience integrating software with various vendor API’s
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At home operating under pressure and with tight deadlines
Experience with the following software, database languages, IDE’s, and technologies: Java,
SQL, C#, Visual Basic, C++, FoxPro, PHP, MySQL, Linux, Unix, (X)HTML, ASP.net, CSS, Java
Script, Tomcat, Visual studio, Eclipse, Net beans, HL7 Standards / Interfaces, Access, Cisco
routers/ switches, Juniper routers/ switches, Oracle, UML, XML, server administration, Agile
software development, SCRUM, all phases of the SDLC, MVC, MVVC
Education:
Master of Science Degree: Information Technology Specializing in Software
Engineering
December 2014
University of Maryland - University College, Adelphi, MD
GPA 3.5
Bachelor of Science Degree: Computer Information Science
December 2012
University of Maryland - University College, Adelphi, MD (Magna Cum-laude)
GPA 3.9
Associates Degree: Business Administration
January 2011
Prince George’s Community College, Largo, MD (Magna Cum-laude)
GPA 4.0
High School: Diploma
1995-1999
McDonough High School, Pomfert, MD
Apprenticeship: Advanced Masonry
2008- 2009
VA Department of Labor, Petersburg, VA
Juniper Router Training
May 2001
Juniper Networks, Fairfax, VA
Cisco Certifications:
CCNA
10/16/2000 - Present
CCNP
3/12/2001 – 3/12/2004
Work Experience:
Applied Software Inc.
Systems Engineering Supervisor
February, 2010 – Present
Originally formed the department and now manage and lead the department of system
engineers on a day to day basis. Design and write programs in various languages such as
FoxPro and C# to run as complementary programs and as standalone software to fit customer’s
requirements. Write plugins in C# to work with web portal products. Manage various
implementation projects from start to finish and act as active member in the development
process and life cycle. Created, designed, and currently maintain an in house HL7 interface
engine to work with other health information systems. Experience working with various health
software and systems. Other duties include matching engineers with appropriate projects while
training and guiding them on their tasks as a technical resource and manager. Develop my team
to act as end of the line escalation points, trainers, and mentors for all support staff and project
managers. Drive application development through agile software development methodologies.
Conduct and run as SCRUM master, SCRUM meetings for both project managers and
engineers.
Cadillac Ranch (National Harbor)
Bartender / Bar Manager
March, 2009 – March, 2011
Secure-UR-Net LLC (White Plains, MD)
Network Engineer
August, 2003 – March, 2006
Was a member of the network operations and security center team responsible for supporting
the network and systems monitoring, along with call center support for staff. Monitored and
supported; operations, performance, hardware (Cisco, Juniper routers and HP servers), and
applications. Helped design and configure various network, and server equipment including
Microsoft, and Novell servers. Provided troubleshooting assistance, logged documentation into
ticketing software, and performed system upgrades as needed.
Infostructures (Rockville, Maryland)
Network Support Engineer
May 2002 - August 2003
Tasked with handling security and network upgrade plans, and new implementations to bring
current network to a secure and stable up to date environment. Installed and optimized network
security by installing IDS (Cisco Netranger 4200 series) along with Cisco Pix firewall. Optimized
routing between peer sites of the intranet and the various traffic with in the local area network.
Setup and implemented, VPN (Cisco VPN concentrator 5000) services for remote users to
access intranet from outside the network. Installed and configured Cisco Works system for
better monitoring, configuration storage and for upgrades and patch installations. Created a
NOC intranet web-site for the central storage of important information, which was used by
support personnel, and customers.
Qwest Communications (Arlington, Virginia)
New Product Support
May 2001 - May 2002
Responsible for customer support of new products being supported by Qwest, before they were
released to the NOC. Responsible for creating documentation for support, on new products
processes and procedures. Gave training classes and provided ongoing mentoring to the NOC,
before new products were released to them for lifecycle support. Updated the ticketing system
for proper information logging and, updated the NOC knowledge base.
Qwest Communications (Arlington)
IP TAC Engineer (level III)
January 2001 - May 2001
Part of team responsible for troubleshooting problems on the extensive Qwest IP network and
backbone. Responsible for troubleshooting customer issues ranging from circuit issues to BGP
configuration problems. Worked with Cisco GSR and 7500 series routers, Juniper M20 and M40
routers along with Redback routers and a host of VPN devices. Supported connections ranging
in size from DSL and T1 to OC-48. Added and updated DNS zone files for Qwest customers
through a Unix command line interface. Verified, updated and corrected configurations on all
Qwest customer routers. Gave training classes to new hire employees. Developed the NOC
Toolbox, a web based Intranet site used as a source of information for the entire NOC and
Customer Support center. Developed a Juniper training lab, to give NOC support specialist
opportunity to develop hands on training/experience.
Federal Data Corporation (Rockville, MD)
Technical Support & Customer Service (Contractor)
August, 2000 – January, 2001
Comsys Technical Services (Rockville, MD)
Jr. Network Administrator / Help Desk Support (Contractor)
March, 2000 – August, 2000
Client Network Services Inc. (Rockville, MD)
Help Desk Support (Contractor)
January, 2000 – March, 2000
Ryland Homes (Columbia, MD)
Help Desk Support (Contractor)
September, 1999 – January 2000
References furnished upon request