DNS Settings in Office 365
DNS Settings in Crazy Domains (my ISP)
Test Email Auto-Configuration
When I hold down the Ctrl key and left click the icon in the task bar I get this:
When I hold down the Ctrl key and right click the Outlook icon in Task Bar I get this:
When Outlook is already started and I hold down Ctrl Key and right click the Outlook icon in Task Bar I get this:
Results from SaRA
It would seem that there is definitely an issue with Autodiscover
Detailed SaRA Results
<?xml version="1.0" encoding="utf-8"?>
<Results>
<Analyzer>
<Title>We're getting your Office 365 account settings and setting up Outlook.</Title>
<Result>False</Result>
<ResultTitle>We can't set up Outlook with this account:
'andy.bradley@propertyburo.com'.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>We're running some Office 365 readiness checks on your machine.</Title>
<Result>False</Result>
<ResultTitle>We're done running Office 365 readiness checks on your machine, and we find some
problems.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Performing Office 365 network connectivity checks.</Title>
<Result>True</Result>
<ResultTitle>Your network settings look good.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>We're running checks to verify the authentication endpoint for
"andy.bradley@propertyburo.com".</Title>
<Result>True</Result>
<ResultTitle>We didn't find any problems with your Office 365 sign-in credentials.</ResultTitle>
<ResultUserMessage>We didn't find any problems with your Office 365 sign-in
credentials.</ResultUserMessage>
<ResultAdminMessage />
<ResultSupportMessage>CheckInSaraEnvironment:Sara,AuthResult:AuthSucceed,HomeRealmDiscoveryUserDomainName
:propertyburo.com,HomeRealmdiscoveryEndpoint:https://login.microsoftonline.com/GetUserRealmEx.srf,HomeRea
lmDiscoverySuccessful:True,HomeRealmDiscoveryRealmStatus:4,HomeRealmDiscoveryResponseStatus:OK,HomeRealmD
iscoveryMexSuported:False,HomeRealmDiscoveryMexEndpoint:,HomeRealmDiscoveryRST2Supported:True,HomeRealmDi
scoveryShibbSupported:False,HomeRealmDiscoveryADFSSupported:False,HomeRealmDiscoverySTSEndpoint:,TokenReq
uestRST2AuthState:0x48803,TokenRequestRST2RequestStatus:0x0,TokenRequestStsEndpoint:https://loginex.micro
softonline.com/RST2EX.srf,TokenRequestResponseHeaders:Response URI: POST
https://loginex.microsoftonline.com/RST2EX.srf
Response Status: 200 OK
Pragma: no-cache
X-XSS-Protection: 0
Strict-Transport-Security: max-age=31536000
Content-Length: 8477
Cache-Control: no-cache
Content-Type: application/soap+xml; charset=utf-8
Expires: Wed, 16 Dec 2015 00:07:50 GMT
P3P: CP="DSP CUR OTPi IND OTRi ONL FIN"
Set-Cookie: SASession=; expires=Thu, 30-Oct-1980 16:00:00 GMT;domain=loginex.microsoftonline.com;secure=
;path=/;HTTPOnly= ;version=1,SASession=; expires=Thu, 30-Oct-1980 16:00:00
GMT;domain=loginex.microsoftonline.com;secure= ;path=/;HTTPOnly= ;version=1
Server: Microsoft-IIS/7.5
PPServer: PPV: 30 H: CO1IDOALGN165 V: 0
Date: Wed, 16 Dec 2015 00:08:50
GMT,TokenRequestTokenObtained:True,TokenRequestOrigin:Exchange,TokenRequestFaultInfo:,TokenRequestExcepti
onInfo:,</ResultSupportMessage>
<Exception />
<Analyzer>
<Title>Attempting to get IP address for host 'login.microsoftonline.com' .</Title>
<Result>True</Result>
<ResultTitle>We successfully ran TCP/IP connectivity checks against
'login.microsoftonline.com'.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test the SSL certificate.</Title>
<Result>True</Result>
<ResultTitle>We succeeded in validating the SSL certificate on your computer.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage>We succeeded in obtaining the remote SSL certificate. Remote Certificate
Subject: "CN=login.microsoftonline.com, OU=AAD-OrgID, O=Microsoft Corporation, STREET=One Microsoft Way,
L=Redmond, S=Washington, PostalCode=98052, C=US, SERIALNUMBER=600413485, OID.2.5.4.15=Private
Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Washington, OID.1.3.6.1.4.1.311.60.2.1.3=US", Issuer:
"CN=Symantec Class 3 EV SSL CA - G3, OU=Symantec Trust Network, O=Symantec Corporation, C=US"
We found host name "login.microsoftonline.com" in the Certificate Subject Common Name.
The certificate chain has been validated up to a trusted root. Root = "CN=VeriSign Class 3 Public Primary
Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust
Network, O="VeriSign, Inc.", C=US".
The certificate we found is valid. Valid date: 02/02/2015 00:00:00. Expiration date: 01/02/2017
23:59:59</ResultSupportMessage>
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to get IP address for host 'loginex.microsoftonline.com' .</Title>
<Result>True</Result>
<ResultTitle>We successfully ran TCP/IP connectivity checks against
'loginex.microsoftonline.com'.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test the SSL certificate.</Title>
<Result>True</Result>
<ResultTitle>We succeeded in validating the SSL certificate on your computer.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage>We succeeded in obtaining the remote SSL certificate. Remote Certificate
Subject: "CN=login.microsoftonline.com, OU=AAD-OrgID, O=Microsoft Corporation, STREET=One Microsoft Way,
L=Redmond, S=Washington, PostalCode=98052, C=US, SERIALNUMBER=600413485, OID.2.5.4.15=Private
Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Washington, OID.1.3.6.1.4.1.311.60.2.1.3=US", Issuer:
"CN=Symantec Class 3 EV SSL CA - G3, OU=Symantec Trust Network, O=Symantec Corporation, C=US"
We found host name "loginex.microsoftonline.com" in the Certificate Subject Alternative Name entry.
The certificate chain has been validated up to a trusted root. Root = "CN=VeriSign Class 3 Public Primary
Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust
Network, O="VeriSign, Inc.", C=US".
The certificate we found is valid. Valid date: 02/02/2015 00:00:00. Expiration date: 01/02/2017
23:59:59</ResultSupportMessage>
<Exception />
</Analyzer>
</Analyzer>
<Analyzer>
<Title>Remotely executed:
Microsoft.Online.CSE.HRC.Analysis.Analyzers.TenantInfo.TenantUserInfoAnalyzer</Title>
<Result>True</Result>
<ResultTitle>We successfully ran the remote job
Microsoft.Online.CSE.HRC.Analysis.Analyzers.TenantInfo.TenantUserInfoAnalyzer.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Checking your tenant and account information.</Title>
<Result>True</Result>
<ResultTitle>The licenses of your tenant and account are all good!</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage>&lt;TenantUserInfo&gt;&lt;IsLicensed&gt;True&lt;/IsLicensed&gt;&lt;ProvisioningStat
us&gt;Success&lt;/ProvisioningStatus&gt;&lt;PreferredLanguage&gt;enGB&lt;/PreferredLanguage/&gt;&lt;ValidationStatus&gt;Healthy&lt;/ValidationStatus&gt;&lt;LicenseInformati
ons&gt;&lt;LicenseInformation&gt;&lt;SKUPartNumber&gt;O365_BUSINESS_PREMIUM&lt;/SKUPartNumber&gt;&lt;Serv
iceStatus&gt;&lt;ServiceType&gt;Sway&lt;/ServiceType&gt;&lt;ServiceName&gt;SWAY&lt;/ServiceName&gt;&lt;Pr
ovisioningStatus&gt;PendingActivation&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;ServiceStatus&g
t;&lt;ServiceType&gt;SCO&lt;/ServiceType&gt;&lt;ServiceName&gt;INTUNE_O365&lt;/ServiceName&gt;&lt;Provisi
oningStatus&gt;PendingActivation&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;ServiceStatus&gt;&lt
;ServiceType&gt;SharePoint&lt;/ServiceType&gt;&lt;ServiceName&gt;SHAREPOINTWAC&lt;/ServiceName&gt;&lt;Pro
visioningStatus&gt;Success&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;ServiceStatus&gt;&lt;Servi
ceType&gt;MicrosoftOffice&lt;/ServiceType&gt;&lt;ServiceName&gt;OFFICE_BUSINESS&lt;/ServiceName&gt;&lt;Pr
ovisioningStatus&gt;Success&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;ServiceStatus&gt;&lt;Serv
iceType&gt;YammerEnterprise&lt;/ServiceType&gt;&lt;ServiceName&gt;YAMMER_ENTERPRISE&lt;/ServiceName&gt;&l
t;ProvisioningStatus&gt;PendingActivation&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;ServiceStat
us&gt;&lt;ServiceType&gt;Exchange&lt;/ServiceType&gt;&lt;ServiceName&gt;EXCHANGE_S_STANDARD&lt;/ServiceNa
me&gt;&lt;ProvisioningStatus&gt;Success&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;ServiceStatus
&gt;&lt;ServiceType&gt;MicrosoftCommunicationsOnline&lt;/ServiceType&gt;&lt;ServiceName&gt;MCOSTANDARD&lt
;/ServiceName&gt;&lt;ProvisioningStatus&gt;Success&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;Se
rviceStatus&gt;&lt;ServiceType&gt;SharePoint&lt;/ServiceType&gt;&lt;ServiceName&gt;SHAREPOINTSTANDARD&lt;
/ServiceName&gt;&lt;ProvisioningStatus&gt;Success&lt;/ProvisioningStatus&gt;&lt;/ServiceStatus&gt;&lt;/Li
censeInformation&gt;&lt;/LicenseInformations&gt;&lt;/TenantUserInfo&gt;</ResultSupportMessage>
<Exception />
</Analyzer>
</Analyzer>
<Analyzer>
<Title>Attempting to check the protocol status for user "andy.bradley@propertyburo.com".</Title>
<Result>True</Result>
<ResultTitle>Outlook is enabled for user "andy.bradley@propertyburo.com".</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test autodiscover service for "andy.bradley@propertyburo.com".</Title>
<Result>False</Result>
<ResultTitle>The DNS records are not set correctly for your domain.</ResultTitle>
<ResultUserMessage>We detected a CNAME record for your domain: "autodiscover.propertyburo.com"
points to "propertyburo.com".
This setting is not recommanded and it will cause issues for Outlook, please contact your tenant
administrator to correct CNAME record.</ResultUserMessage>
<ResultAdminMessage>1. Go to your domain hosting provider's website. (Examples include GoDaddy,
1&amp;1 Internet, Register365)
2. Add or update the CNAME record "autodiscover.propertyburo.com" to point to "autodiscover.outlook.com".
For more information, see this documentation: &lt;Hyperlink
NavigateUri="https%3a%2f%2fsupport.office.com%2farticle%2fCreate-DNS-records-at-any-DNS-hosting-providerfor-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166%3f%23BKMK_add_CNAME"&gt;Here&lt;/Hyperlink&gt;.
Additional information on how to create DNS records can be found &lt;Hyperlink
NavigateUri="https%3a%2f%2fsupport.office.com%2farticle%2fCreate-DNS-records-for-Office-365-when-youmanage-your-DNS-records-b0f3fdca-8a80-4e8e-9ef3-61e8a2a9ab23"&gt;here&lt;/Hyperlink&gt;.
If you recently modified the CNAME record, you need to wait up to 72 hours for the DNS records to fully
replicate on the Internet.</ResultAdminMessage>
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Attempting to check Outlook autodiscover policies on your machine.</Title>
<Result>True</Result>
<ResultTitle>Your Outlook autodiscover policies look good.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test the autodiscover service using the 'SCP records
lookup'method.</Title>
<Result>False</Result>
<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover) by using the
'SCP records lookup' method.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Attempting to retrieve SCP URLs.</Title>
<Result>False</Result>
<ResultTitle>We couldn't find any SCP urls.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
</Analyzer>
<Analyzer>
<Title>Attempting to test autodiscover service with autodiscover endpoint
"https://propertyburo.com/Autodiscover/Autodiscover.xml".</Title>
<Result>False</Result>
<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover).</ResultTitle>
<ResultUserMessage>We couldn't retrieve your Office 365 user settings (autodiscover) from:
"https://propertyburo.com/Autodiscover/Autodiscover.xml".
Please contact your administrator to resolve this issue. You can find more details and instructions from
this &lt;Hyperlink
NavigateUri="https%3a%2f%2ftechnet.microsoft.com%2flibrary%2faa995928(v%3dexchg.141).aspx"&gt;link&lt;/Hy
perlink&gt;.</ResultUserMessage>
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Attempting to resolve the host name "propertyburo.com" in DNS.</Title>
<Result>True</Result>
<ResultTitle>We succeeded in resolving the host name "propertyburo.com".</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test TCP port 443 on host "propertyburo.com" to ensure it's listening
and open.</Title>
<Result>True</Result>
<ResultTitle>We succeeded in validating the port on this host.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test the SSL certificate.</Title>
<Result>False</Result>
<ResultTitle>Your account or organization is not fully configured to access the Office 365
mail service.</ResultTitle>
<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to
communicate securely with Office 365.
Please contact your administrator to resolve this issue. You can find more details and instructions from
this &lt;Hyperlink NavigateUri="https%3a%2f%2ftechnet.microsoft.com%2fenus%2flibrary%2fbb331963(v%3dexchg.141).aspx"&gt;link&lt;/Hyperlink&gt;.</ResultUserMessage>
<ResultAdminMessage />
<ResultSupportMessage>We succeeded in obtaining the remote SSL certificate. Remote
Certificate Subject: "CN=*.wordpress.com, OU=Domain Control Validated", Issuer: "CN=Go Daddy Secure
Certificate Authority - G2, OU=http://certs.godaddy.com/repository/, O="GoDaddy.com, Inc.", L=Scottsdale,
S=Arizona, C=US"
We couldn't validate the SSL certificate name.
Host name "propertyburo.com" doesn't match any name found on the server certificate "CN=*.wordpress.com,
OU=Domain Control Validated".</ResultSupportMessage>
<Exception />
</Analyzer>
</Analyzer>
<Analyzer>
<Title>Attempting to test autodiscover service with autodiscover endpoint
"https://autodiscover.propertyburo.com/Autodiscover/Autodiscover.xml".</Title>
<Result>False</Result>
<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover).</ResultTitle>
<ResultUserMessage>We couldn't retrieve your Office 365 user settings (autodiscover) from:
"https://autodiscover.propertyburo.com/Autodiscover/Autodiscover.xml".
Please contact your administrator to resolve this issue. You can find more details and instructions from
this &lt;Hyperlink
NavigateUri="https%3a%2f%2ftechnet.microsoft.com%2flibrary%2faa995928(v%3dexchg.141).aspx"&gt;link&lt;/Hy
perlink&gt;.</ResultUserMessage>
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Attempting to resolve the host name "autodiscover.propertyburo.com" in DNS.</Title>
<Result>True</Result>
<ResultTitle>We succeeded in resolving the host name
"autodiscover.propertyburo.com".</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test TCP port 443 on host "autodiscover.propertyburo.com" to ensure it's
listening and open.</Title>
<Result>True</Result>
<ResultTitle>We succeeded in validating the port on this host.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
<Analyzer>
<Title>Attempting to test the SSL certificate.</Title>
<Result>False</Result>
<ResultTitle>Your account or organization is not fully configured to access the Office 365
mail service.</ResultTitle>
<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to
communicate securely with Office 365.
Please contact your administrator to resolve this issue. You can find more details and instructions from
this &lt;Hyperlink NavigateUri="https%3a%2f%2ftechnet.microsoft.com%2fenus%2flibrary%2fbb331963(v%3dexchg.141).aspx"&gt;link&lt;/Hyperlink&gt;.</ResultUserMessage>
<ResultAdminMessage />
<ResultSupportMessage>We succeeded in obtaining the remote SSL certificate. Remote
Certificate Subject: "CN=*.wordpress.com, OU=Domain Control Validated", Issuer: "CN=Go Daddy Secure
Certificate Authority - G2, OU=http://certs.godaddy.com/repository/, O="GoDaddy.com, Inc.", L=Scottsdale,
S=Arizona, C=US"
We couldn't validate the SSL certificate name.
Host name "autodiscover.propertyburo.com" doesn't match any name found on the server certificate
"CN=*.wordpress.com, OU=Domain Control Validated".</ResultSupportMessage>
<Exception />
</Analyzer>
</Analyzer>
<Analyzer>
<Title>Attempting to test autodiscover service using the 'Http Redirect' method, host:
"autodiscover.propertyburo.com".</Title>
<Result>False</Result>
<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover) by using the
'Http Redirect' method.</ResultTitle>
<ResultUserMessage />
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
<Analyzer>
<Title>Attempting to check CNAME for the host "autodiscover.propertyburo.com".</Title>
<Result>False</Result>
<ResultTitle>The DNS records are not set correctly for your domain.</ResultTitle>
<ResultUserMessage>We detected a CNAME record for your domain:
"autodiscover.propertyburo.com" points to "propertyburo.com".
This setting is not recommanded and it will cause issues for Outlook, please contact your tenant
administrator to correct CNAME record.</ResultUserMessage>
<ResultAdminMessage>1. Go to your domain hosting provider's website. (Examples include
GoDaddy, 1&amp;1 Internet, Register365)
2. Add or update the CNAME record "autodiscover.propertyburo.com" to point to "autodiscover.outlook.com".
For more information, see this documentation: &lt;Hyperlink
NavigateUri="https%3a%2f%2fsupport.office.com%2farticle%2fCreate-DNS-records-at-any-DNS-hosting-providerfor-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166%3f%23BKMK_add_CNAME"&gt;Here&lt;/Hyperlink&gt;.
Additional information on how to create DNS records can be found &lt;Hyperlink
NavigateUri="https%3a%2f%2fsupport.office.com%2farticle%2fCreate-DNS-records-for-Office-365-when-youmanage-your-DNS-records-b0f3fdca-8a80-4e8e-9ef3-61e8a2a9ab23"&gt;here&lt;/Hyperlink&gt;.
If you recently modified the CNAME record, you need to wait up to 72 hours for the DNS records to fully
replicate on the Internet.</ResultAdminMessage>
<ResultSupportMessage />
<Exception />
</Analyzer>
</Analyzer>
<Analyzer>
<Title>Attempting to test the autodiscover service using the 'SRV records lookup'
method.</Title>
<Result>False</Result>
<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover) by using the
'SRV records lookup' method.</ResultTitle>
<ResultUserMessage>We couldn't find the any SRV records.</ResultUserMessage>
<ResultAdminMessage />
<ResultSupportMessage />
<Exception />
</Analyzer>
</Analyzer>
</Analyzer>
</Analyzer>
</Results>