Volunteer Leader Webcast
Motivating Volunteers
with “Tricks &
Treats”
Volunteer Panel
Motivating Volunteers with Tricks & Treats
 How you recruited effective volunteers to your board
 How you have successfully motivated volunteers to do the work
they signed up to do and follow through on commitments
 How you got them to follow your leadership and get along with their
peers (if applicable)
 How you rewarded them with tricks and/or treats
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First Panelist
Gloria Sinclair Miller, GPHR, SPHR
President, Philadelphia Regional Chapter
HR Director, Bristol-Myers Squibb
856-261-0671
gloria.sinclairmiller@bms.com
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Recruiting Volunteers
 The Trick?
– Succession planning is key.
– Ensure you attract Board Members who are people
magnets, the rest will follow.
– Make the vetting process competitive but fun!
 The Treat?
– Networking opportunities are endless.
– Development in a “safe space”
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Motivating Volunteers
to get results
 The Trick?
– Build a vision and roadmap for the journey.
– Engagement in the planning = accountability for the
execution.
 The Treat?
– Development of a new or different skill set.
– More ownership and passion for the movement.
– Speak to the sweet spot a challenge with numerous
rewards.
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Make them Follow Your Leadership
 The Trick?
– Model the behavior.
– Delegate the responsibility.
– Drive Accountability.
– Be a Mentor.
– Recognize often.
 The Treat?
– Collaboration with others - Networking!
– Responsibility and ownership.
– Development of leadership skills.
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Recognize & Reward
 The Trick?
– Make it your practice.
– Make it simple and catchy.
– Encourage leaders to replicate it.
 The Treat?
– Publicity within the team and chapter.
– Get the external recognition.
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Second Panelist
M. Edward Krow, SPHR, CCP, CHCM
Principal with Implementation Management Group, LLC, and Adjunct
Professor with Millersville University
President, Lancaster Society for Human Resource Management
717.314.3680
ekrow@implementationmg.com
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Third Panelist
Jeff Luttrell, SPHR
Recruiting Manager
Xerox Business Services, LLC
NC SHRM State Director-Elect, Raleigh, NC
919-521-6478
Jeff.Luttrell@xerox.com
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Motivating Volunteers
It’s easy – No Tricks, only Treats!!!
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Recruit
Expectations
Behavior
Fun
Reward/Recognize
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Fourth Panelist
Tanya Covert, SPHR
Site Human Resource Manager (Idaho Falls)
Center Partners
State Council Director, SHRM Idaho
208-542-8308
tanya.covert@centerpartners.com
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Consider your approach
WE KNOW – How
 Drive the car – it’s ready for you
– Apply what you know and do best as a HR Business
Partner and Leader at your company to your Volunteer
Leadership position with SHRM and you will be
successful.
 The Treat?
– You will be successful because you are using the same
concepts that you use EVERY day and it will be easier
because you aren’t having to expend extra energy
creating something that you already know.
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Recruitment of Volunteers
WE KNOW - Recruitment
 Value Proposition
– Do you have one? How do you communicate it?
– I want to be a volunteer because of “X”
 Realistic Job Preview
– Expectations, time commitment, etc.
 Job Fit
– Put people in positions that fit their “passion” and/or
strengths so they can be successful
 Onboarding
– Make sure your new volunteer has the training and
resources that will be beneficial in that role.
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Volunteer Leader Engagement and Performance
WE KNOW – Engagement and Performance
 Remember they are volunteers
– Contingency planning for important tasks.
– Edward Deming philosophy – people want to be
successful – look for the “root” cause and remove
barriers.
– Re-engage – connect to their personal “value add” to
encourage them to follow through.
– Hold accountable when you have to.
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Inspire them to “follow” you as a Leader
WE KNOW - Leadership
 Use Personal Leadership “not” Positional Leadership
– Personal = “Want to follow”
– Positional = “Have to follow”
 Diversity is a “treat”
– More and different ideas that will “stretch” your group
– Challenge is to help others recognize value of others
• Communication Style Differences
• Have rules and help others follow
• Encourage leaders to appreciate what others bring and offer and
be “open” to it – always go back to “mutual purpose” the
goals/vision of the group
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Reward and Recognize Volunteer Leaders
WE KNOW – Recognition and Rewards
 Personalize
– Know your volunteer and recognize accordingly
– Make time to do it – don’t assume they know
– Make sure you are considering their “value proposition”
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Q&A
 Questions for panelists?
 Share your own successes
 Complete program evaluation
Host contact info:
Shelly Trent, SPHR
SHRM Field Services Director
Shelly.Trent@shrm.org
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Volunteer Leader Webcast
Motivating Volunteers
with “Tricks &
Treats”
Thanks for joining us, and
have a Happy Halloween!