Welcome
Croeso
Ian Govier
(Facilitator)
opportunitynowhere
As a result of this workshop
you will be able to:
• Identify the key components and
principles of Emotional Intelligence (EI);
• Explore how EI can you help you
to survive and thrive in the NHS;
• Examine the link between EI,
the RCN CLP and patient care.
Workplace
Challenges!
Permanent White Water
The Constants
 Change
 Choice
Principles
(Covey, 2006)
The one indisputable
fact that characterises
organisational life,
is that
CHANGE
is inevitable.
(Alimo-Metcalfe, 2005)
Challenges to Change
“The greatest
difficulty in the
world is not for
people to accept
new ideas, but to
make them forget
their old ideas!”
John Maynard Keynes
‘Are you kidding? I like it here!’
Between what happens to us
and our response to it….
…..is our freedom to
choose our response
We have some choices:
GET ORGANIZED
or
‘go with the flow’
What will
I do differently
as a result
of this workshop?
Isolation
Since the inception of the NHS,
Disempowerment of
more than 50 NHS public inquiries
staff and patients
Poor
have
been conducted to address
communication
catastrophic failures in patient care.
Failure of
The same 5 common
themes
systems and
Inadequate
emerge
from/ each
inquiry.
processes
leadership
management
Walshe & Higgins (2002)
“Best Boss –
Worst Boss”
From your career experiences
identify the key characteristics
of your Best Boss / Worst Boss
Group exercise
“Emotional
Intelligence
Sets Apart
Good Leaders”
What is
Emotional
Intelligence?
‘…the capacity for recognising
our own feelings and those
of others, for motivating
ourselves and for managing
emotions effectively in
ourselves and others.’
(Power et al, 2004)
In other words, EI is about……
• Knowing how you and others feel and
what to do about it;
• Knowing what feels good and what feels
bad, and how to get from bad to good;
• Possessing emotional awareness,
sensitivity and the management skills
that will help us to survive & thrive in the NHS.
The Components of
Emotional Intelligence (EI)
•
•
•
•
Self-Awareness
Self (Emotion) Management
Social Awareness
Relationship Management
Self-Awareness
• Emotional self-awareness
• Accurate self-assessment
• Self-confidence
How are
you feeling?
(naming and describing your emotions)
Workplace
Emotions!
To become more
emotionally intelligent,
what would my
colleagues ask me to:
• stop doing
• do more of;
• do differently?
Time for
a Break
Self-Management
•
•
•
•
•
Emotional self-control
Transparency
Adaptability
Achievement orientation
Optimism
Social Awareness
• Emotional self-awareness
• Organisational awareness
• Self-confidence
EI
Awareness
Test
Group exercise
Relationship Management
• Influence
• Developing others
• Inspirational leadership
• Change catalyst
• Conflict management
• Teamwork & collaboration
Relationship Management
The ‘DESC’ Script
• Describe the situation
• Express how you FEEL
• Specify what you want
• Consequences which will result,
negative and/or positive
The Components of
Emotional Intelligence (EI)
•
•
•
•
Self-Awareness
Self (Emotion) Management
Social Awareness
Relationship Management
How do we
develop EI
Self-Awareness
Self-Management
Empathy
Social Skills
Motivation
in the RCN CLP?
Group Work
What has EI
got to do
with improving
patient care?
Emotional Intelligence
– the ‘bottom line’
• improved work performance;
• more effective leadership;
• better teamwork;
• improved motivation;
• enhanced innovation;
• restored trust.
What will
I do differently
as a result
of this workshop?
Like a tip of a great iceberg,
the true significance of our
emotional intelligence is
only now being uncovered
(Dr.Stephen R. Covey, 2004)
Ten Habits of Emotionally
Intelligent People (Hein, 1999)
• Label their feelings, rather than labelling people
or situations
• Distinguish between thoughts and feelings
• Take responsibility for their feelings.
• Use their feelings to help make their decisions
• Show respect for other people’s feelings
Ten Habits of Emotionally
Intelligent People
• Feel energised not angry
• Validate others’ feelings
• Practise getting a positive value
from their negative emotions
• Don’t advise, command, control,
criticize, blame or judge others
• Avoid people who invalidate them
or don’t respect their feelings
Beware of
Emotional Saboteurs!!
Emotionally intelligent leaders look out
of the window to apportion credit - they
acknowledge colleagues, and admit to a fair
dose of good luck. But they look in the
mirror to assign responsibility - they never
blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
Which one
are you?
Diolch
Website: www.ctrtraining.co.uk
http://www.ctrtraining.co.uk/resources.php
Thank You
Ian Govier
(Facilitator)