MANAGEMENT 304
Feb-5th, 2003
GLOBALIZATION #5
SO FAR
We think the same
RED
BLUE
CHAIR ROSE
Managers are…
LAZY- FAVORITISM - UNORGANIZED
TQM – Levels of management
P.O.L.C.
SKILLS – technical, conceptual, human
ETHICS – four views
GLOBALIZATION (ch. 5)
• Growth of business beyond the boundaries
of local or national contacts.
•
•
•
•
EUROPE
AMERICAS
ASIA & PACIFIC RIM
AFRICA
NAFTA
• North American Free Trade Agreement
– Frees the flow of goods & services,
workers and investments
WHATS ONE GOOD THING?
WHATS ONE BAD THING?
Ethics
• CORRUPTION
– Illegal practices to further business - bribes
• SWEATSHOPS
– Low wages – long hours – poor working conditions
• CHILD LABOR
– Full time employment of children
– 12/12 (Children age twelve working 12 hour days)
CULTURE
• A shared set of believes, values, and
patterns of behavior common to a
group of people…
• Ethnocentrism – My way or the highway
• Ethical Imperialism
• CULTURE SHOCK
DIMENSIONS OF CULTURE
• LANGUAGE
• RELIGION
• TIME
– INDIAN TIME
– CPT
– “HORA AMERICANA”
• PERSONAL SPACE ****
LANGUAGE
English: “Got Milk?”
Spanish: “Are you Lactating?”
American English: “The Electrolux is the strongest
vacuum available.”
British English: “Nothing SUCKS like an Electrolux”
English: “The spirit is willing, but the flesh is weak.”
Russian: “The Vodka is good, but the beef is rotten!”
America: “I’m Stuffed”
Great Britain: “I just had sex”
English: “I’m just tickled to death to be here”
Russia: “Scratch me until I die!!!”
LANGUAGE
English: “I’m Full”
France = “I’m Pregnant”
Sweden = “I’m Drunk”
America = “Colgate”
Spanish = “go hang yourself”
DO YOU KNOW OF MORE???
Let me know via Email….
SYMBOLS
THUMBS UP –
Australia – up yours
Germany - #1
Japan - #5
Saudi – I’m winning
Ghana – Bad insult
Open Palm –
Maybe “HI” – “ I surrender”
West Africa you have five fathers
meaning you are a bastard
O.K. –
France – you are a zero!
Japan – give me your coins
EXAMPLES of global products
That Don’t Work In America
• Sweden’s - “KRAPP” toilet paper
• Italy’s - “MUKK” Yogurt
• France’s - “PSCHITT” Soft drink
• Japan’s - “HOMO” Salami
Thing not to do…
• Don’t sell door-to-door in Saudi Arabia
– IT IS ILLEGAL
• Don’t attempt to shake hands until the other
person offers…
– Many cultures do not use toilet paper –
they use their hand!!!
IN CLASS EXERCISE
• Seinfeld EXERCISE…..
– Low talker
– High talker
– Or…..
– Close talker - Proximity issues….
STAND UP
PERSON NEXT TO YOU
STAND TOE-TO-TOE (both toes)
LOOK EYE-TO-EYE
INTRODUCE YOURSELF
HI, MY NAME IS________
I AM FROM____________
I CHOOSE SIU BECAUSE…
THEN LISTEN & LOOK TO YOUR PARTNER