Al Zahiyah Street Tourist Club Area, Abu Dhabi UAE, Abu Dhabi | (H) +971 569382494 | hmruedas@gmail.com
SUMMARY
Motivated sales professional offering 2 years of progressive retail experience. Highly resultsoriented and energetic with unsurpassed interpersonal and communication strengths,Diligent,
resourceful and enthusiastic professional focused on maintaining diverse product knowledge to
meet all customer needs.
SKILLS
Customer service focus.
Relationship building
Product knowledge
Flexible schedule
Professional demeanor
Multi-tasking strength
Interpersonal skills
High energy
Computer literate
Active listening skills
Customer-oriented
Consistently meets sales goals
Up-selling techniques
POS systems knowledge
Stocking
Personable
Motivated team player
Fluent in English
EXPERIENCE
OCTOBER 2013-PRESENT
SALES ASSOCIATE | Triumph- Al Ghurair Retail LLC. | Dubai, Dubai
• Welcome customer as they arrive with a smile
• Ask customer how they can be helped
• Provide customers with product information that they need.
• Escort customers to the correct aisles.
• Provide customers with information on daily deals and promotions.
• Ensure that all products are well stocked and are easy to reach.
• Assist customers by taking down products that may not be easy to reach.
• Provide information regarding each product and any discount offers associated with it.
• Make sure that work area and aisles are clean and shelves are dusted properly.
• Respond to customers' requests and concerns in a resourceful manner.
• Handle cashier duties by taking cash or credit cards in exchange of goods sold.
• Manage product returns and exchanges.
• Ensure that all purchased items are delivered to the customers in a prompt manner.
MAY 2009-NOVEMBER 2011
Sales Support Representative | EXPEDIA- Aegis People Support | Cebu City, Ph
Establishes and maintains positive working relationships with agents, peers, management,
corporate, network, coworkers, and partners.
Manages resources to ensure established service levels are achieved at all times.
Must maintain up-to-date Customer Support Agent skill set.
Must have proficiency of payment processing and reconciliation.
Access, research, and analyze CRS logs to determine customer activities on the
Expedia.com website.
Must maintain confidentiality.
Team player within department, company and network.
Regular on-site attendance required.
While operating in Service, must have ability to periodically remain after shift ends to ensure
all calls are answered.
NOVEMBER 2006-JANUARY 2008
Food & Beverage Service Associate | Shangri=la's Mactan Island Resort &Spa | Lapu-Lapu City,
Ph
Greeted each customer with friendly eye contact.
Assisted guests with obtaining drinks from the lobby bar/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition.
Ensured freshness of juices and ingredients by checking for quality, keeping track of old and
new items, and rotating stocks.
Filled beverage and ice dispensers.
Stocked bar with beer, wine, liquor, and related supplies.
Completed liquor requisitions and supply lists .
EDUCATION
2006
Bachelor of Science: Tourism
Southwestern University, Ph
Coursework in Hotel Administration
Coursework in Japanese and Chinese Language.
International Relations coursework
Hotel Management coursework
Internships
Gulfjobseeker.com CV No: 1521096