Personal Profile
Name: Tatjana Ahmed
Nationality: German
Job: Housekeeping Manager
Grand Hyatt Dubai and Functional
Specialist for Hyatt International
Social Responsibility:
Chairperson of the UAE
Professional Housekeepers Group
& Column writer for the Clean
Middle East Magazine
My value: embracing change &
continues learning and teaching
UAE Professional Housekeepers Group
• Founded in 2003
• Total of 5 Committee Members
• Bi-monthly meetings
• 60 – 80 Housekeepers in attendance
• Event sponsored by suppliers
• Great platform for networking and sharing
best practices
• Involved with the Clean ME Magazine and
actively participating in the yearly Cleaning
Exhibition and Conference
• Actively involved in the “Excellence
Awards” for Hotel Housekeeping, FM and
Laundry sponsored by the Clean ME
Magazine
Why do we need a Housekeepers Group?
Because: Networking brings numerous benefits
1 Our peers are a valuable source of help and information
2 We all have the same challenges – let’s battle them out
together
3 United we are stronger in front of the suppliers
4 Exchange best practices, learn from each other
5 Exchange CV’s
6 Stay up-to- date with new products and services
7 Have fun
Housekeepers Forum
• Takes place once a year
• One day event
• Organized by ME Hotelier
Magazine
• Multiple sponsors and
exhibitors displaying products
• 4 Panel discussions
• 1 Presentation and 1 Interactive
session
India Professional Housekeepers Association
June 2015
Hotels in Dubai
•Now
• 11 million tourists in
2013
• 85,000 guest rooms
• 100 5 Star & 100
4 Star Hotels & 70
3 Star Hotels
•Future 2020 (World
EXPO)
• 20 million tourists
annually
• 160,000 guest rooms
• 70% of the new
projects are 3 & 4 Star
Grand Hyatt Dubai
Malakiya Villas Madinat Jumeirah
Burj Al Arab
Park Hyatt Dubai
Hygiene means Health
How can the cleaning industry contribute to the most important aspect of
human life, which is health?
- We must ensure that the areas we maintain will protect the health and
safety of the of the people in them, the people who maintain them.
- Cleaning has a very real and measurable value: with the right cleaning
methods, the use of the right detergents and sanitizers, it saves billions
of Dollars *, as you keep the facilities in good shape.
- Cleaning is no longer a cost center. We provide value! The value of our
Housekeeping operations must be measured in term of our ability to
provide clean and well maintained guest rooms to our customers.
Cleaning for Hygiene and Appearance
System Sure Plus
Consumers take on-line surveys seriously, particularly when it comes to reviews about cleanliness in a
business. The survey revealed that 85% of the respondents would not patronize businesses with negative
on-line reviews about the cleanliness of its facilities.
• Wash basin before sanitizing
• Wash basin after sanitizing
The new against old cleaning style – avoid crosscontamination
MICROFIBER
= Green Cleaning
- Perfect to clean glass,
stainless steel and ceramic
surfaces streak free
- Tiny fibers trap and hold dirt,
bacteria and dust efficiently
- Low-linting, important for
areas of critical cleaning
- Eliminates by to 99.9% of
bacteria without chemical
- High density fibers make the
cloth withstand multiple
washes
• Hypoallergenic and safe for
those suffering from allergies
or asthma
• Cross contamination is
reduced through the
implementation of colorcoded wiping system
• Due to it’s unique structure is
saves water and chemical
• Therefore a cost effective
alternative to paper
Bed Bugs are Bad Bugs
A clean Bed/Mattress means:
Sleep well, stay well, breath well
- You can not stop the Bed Bugs
getting into your guest room,
but you can stop them from
entering into your mattress
- Protect your mattress from
body fluids and food spills
- Protect your Pillows from
drooling which leaves very nasty
marks on the pillow fabric
Sustainable Cleaning Practices
Make sustainability the "new standard" to better appeal to environmentally
conscious business and leisure travelers. In fact, 2014 marked the "tipping
point" for sustainable hospitality, with eco-friendly practices becoming the
norm, rather than the exception, so expect to see more standard "green"
practices, products, programs and packages.
The message that sustainable practices can save money for a hotel operation
has come through loud and clear. According to research released earlier this
year by Travel Advisor:
- 58 percent of travelers said that they would either not pay more or expect to
pay less,
- nearly two-thirds (62 percent) of travelers expect hotels to have some type of
environmental program in place and the
- majority (84 percent) do not see these practices as having a negative impact
on comfort or luxury.
- only 17 percent of travelers would be willing to pay more for eco-features
TWISTER – Diamond pads
Manufactured by: HTC Floor Systems
• Just add water
- Chemical free
- No costs for chemicals
- easy-to-use cleaning and
maintenance system for all
types of floors
- Higher gloss and cleanliness
• Terrazzo
• Ceramic slabs
• Natural stone
• PVC / Vinyl / Rubber / Wood
The Future of Laundry
This Machine use 70 percent less
water, and can cut detergent and
electricity costs in half.
• A new washing machine that
uses polymer beads to clean
clothes promises significant
water savings, as well as cleaner
laundry.
• The Xeros washer replaces the
majority of water in a wash
cycle with tiny polymer beads
that remove stains and dirt.
• The nylon beads attract soil; and
in the humidity created by a
little water, the polymer chains
separate slightly to absorb
grime and lock it into the beads’
cores.
Intellibot
• Hands-free floor care solution
• Intellibot are robotic floor care
machines such as auto-scrubbers
and vacuum cleaners
• ultimate in versatility by allowing
the operator to quickly switch
between manual cleaning and
Hands-Free Cleaning
• 4-stage filtration and recycling
system uses 85% less water and
chemistry
The Internet of Clean
• New platform which connects
machines, dispensers, sensors
and other smart devices to gain
greater inside into:
- equipment
- consumption
- operations
• Benefits:
- Improved safety
- Improved operational
performance
- Enhanced productivity
- Remote monitoring
- Visibility of assets
- Task prioritization
- More accurate dosing
- Reduced use of water/chemical
- Increased hand hygiene
compliance
Produce Cleaners and Sanitizers
on Demand with electrolyzed water
• Using salt, softened tap water
and electricity:
- Sodium Hydroxide (NaOH)
alkaline cleaner, de-greaser
- Hypochlorous Acid (HCIO) which
is an acidic sanitizer
- Electrolyzed water is often used
in kitchens to wash fruits and
vegetables and to clean kitchen
hoods
The Soap Dilemma
Dispense systems for your Guest
Bath rooms are now widely
excepted including 5 Star Hotels
and Cruise Lines
A 300 room hotel averaging a
60 % occupancy can easily save U$
11,000 in guest amenity products,
not to mention the significant
reduction is waste.
The Guest Room of the Future
New Hotel properties are developing
Smart Mirrors, digital mirrors with
touch screen capabilities.
The health craze has only just started
making its way into hotels, and will
continue to become a larger focus
The Guest Room of the Future
"People like luxurious, spa-like
bathrooms"
- Guests increasingly evaluate a
room based on the bathroom
these days
- Bathrooms will expand more
and more – up to 50% or more
of the total hotel room – as the
guest room becomes smaller
- The hotel room bathroom to
will be more spa-like, and you
see it at every level hotel.
- Even at a three-star hotel a lot
more attention will be given to
the bathroom
Housekeeping Technology
Auto assign attendants to task
sheets as created in Opera
Electronic devices: What are the benefits?
•WOW! Guests by anticipating their needs
•Faster response from employees
•Reduced labor costs
•Save time, paper and money
•Updates room status in PMS instantly
•Improves guest experience by reducing wait
times
•Empowers staff to turn rooms faster
Tap on a room to start cleaning
Pause cleaning activity in between, select from various pause reasons
View checklists to ensure cleaning as per hotel standards
Curtains should
be kept half Open
Log maintenance jobs and guest requests
directly from the application
Glitches
• Registration of Glitch/complaint
Glitches
Teambuilding: Do not forget to have FUN
with your people
Any Questions?
?
Thank You!
Thank you for your attention!