Chapter 8
Human Resources
Management
Management Fundamentals
Concepts
Applications
Third Edition
Copyright © 2006 Thomson Business and Economics.
All rights reserved.
Skill Development
Robert N. Lussier
PowerPoint Presentation by Charlie Cook
The University of West Alabama
Learning Outcomes
After studying this chapter, you should be able to:
1. Describe List the four parts of the human resources
management process.
2. Distinguish between a job description and a job specification,
and explain why job analysis is needed.
3. Describe recruiting sources for candidates for jobs and the
selection process.
4. Describe hypothetical questions and probing questions.
5. Explain what orientation and training and development of
employees involve.
6. List the steps in job instructional training.
7. Explain the two types of performance appraisal.
Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–2
Learning Outcomes (cont’d)
8. Explain the concept “You get what you reward.”
9. Identify the major components of compensation.
10. Describe the difference between job analysis and job evaluation.
11. Explain why most organizations do not have to address labor
relations.
Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–3
Learning Outcomes (cont’d)
12. Define the following key terms:
human resources management
process
bona fide occupational
qualification (BFOQ)
strategic human resources
planning
job description
job specifications
recruiting
selection
assessment centers
orientation
training
development
vestibule training
performance appraisal
compensation
job evaluation
labor relations
collective bargaining
Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–4
Federal Laws Related to HRM
•
Equal Employment Opportunity
–
–
–
–
–
•
Compensation and Benefits
–
•
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Health and Safety
–
_________________________________________________
_________________________________________________
Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–5
The Legal Environment
•
Equal Opportunity Employment (1972)
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–
–
–
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Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–6
Preemployment Inquires
•
To avoid asking discriminatory questions:
–
•
_________________________________________________
_________________________________________________
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_________________________________________________
Bona Fide Occupational Qualification (BFOQ)
–
–
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
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8–7
The Human Resources Department
•
Functions of the HR Department:
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_________________________________________________
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_________________________________________________
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_________________________________________________
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_________________________________________________
–
_________________________________________________
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8–8
Human Resources Planning
•
Strategic Human Resources Planning
–
•
_________________________________________________
_________________________________________________
Job Analysis
–
–
–
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–9
The Selection Process
1.
2.
3.
4.
5.
6.
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8–10
Preparing for the Interview
1.
2.
3.
4.
5.
6.
Exhibit 8–7
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8–11
Conducting the Interview
1.
2.
3.
4.
5.
Exhibit 8–8
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8–12
Selecting the Candidate
• Problems to Avoid
–
–
–
–
–
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
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8–13
Developing Employees
•
Orientation
–
•
_________________________________________________
_________________________________________________
Orientation Program Elements:
1.
2.
3.
4.
5.
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
Copyright © 2006 Thomson Business and Economics. All rights reserved.
8–14
Developing Employees (cont’d)
• Training
– _________________________________________
_________________________________________
• Development
– _________________________________________
_________________________________________
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8–15
Developing Employees (cont’d)
• Off-the-Job Training
– _________________________________________
_________________________________________
• On-the-Job Training
– _________________________________________
_________________________________________
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8–16
Job Instructional Training Steps
1.
2.
3.
4.
Exhibit 8–9
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8–17
Performance Appraisal
•
Performance Appraisal
–
•
Types of Performance Appraisal
–
–
•
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
“You get what you reward”
–
_________________________________________________
_________________________________________________
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8–18
The Evaluative Performance Appraisal Interview
Preparing for the
Appraisal Interview
Conducting the
Appraisal Interview
1.
1.
2.
2.
3.
3.
4.
4.
5.
Exhibit 8–13
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8–19
The Developmental Performance Appraisal Interview
Preparing for the
Appraisal Interview
Conducting the
Appraisal Interview
1.
1.
2.
2.
3.
3.
4.
5.
Exhibit 8–14
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8–20
Retaining Employees
•
Compensation
–
–
_________________________________________________
_________________________________________________
Pay systems
• _____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
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8–21
Retaining Employees (cont’d)
•
Compensation
–
–
–
Pay determination
• _____________________________________________
_____________________________________________
• _____________________________________________
_____________________________________________
Benefits
• _____________________________________________
_____________________________________________
Health and Safety
• _____________________________________________
_____________________________________________
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8–22
Labor Relations
•
Labor Relations
–
•
National Labor Relations Act (Wagner Act)
–
•
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
Collective Bargaining
–
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
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8–23
Labor Relations (cont’d)
•
Mediator
–
•
_________________________________________________
_________________________________________________
Arbitrator
–
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
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8–24
Loss of Employees
•
Organizations lose employees because:
1. _________________________________________________
2. _________________________________________________
3. _________________________________________________
•
Exit interviews
–
•
_________________________________________________
Outplacement services
–
_________________________________________________
_________________________________________________
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8–25