BERNADETTE S. ELONA
Address: No. 44 Al Hassan Bin Makhlad St.
Matar Qadeem, Doha, Qatar
Contact No. – 66768161/44569712
Email: bernadette_elona@yahoo.com
OBJECTIVE:
 Position that will utilize my attitude, skills, abilities, education and
knowledgeable experiences in a growing and stable company with an
opportunity for professional and personal growth.
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Major in Banking and Finance (2005 – 2009)
Philippine School of Business Administration
Katipunan, Quezon City, Philippines
WORK-RELATED EXPERIENCE
SANFORD MARKETING CORPORATION
 Customer Service Assistant
February 2011 – May 2013
JOB DESCRIPTION:
 Handles customer complaint
 Facilitates cashiers and baggers monthly meeting
 Handles customer service fund
 Receives and records incoming letters and ensures that they are properly
forwarded to the concerned staff
 Coordinates meetings, appointments, events and other activities
participated in by the Heads and other members of the staff
 Maintains records and ensures appropriate access and confidentiality
levels
 Provides efficient reception services, screening incoming calls,
visitors/customers and take messages as appropriate
 Monitors cashiers and baggers
 Monitors cashiers’ discrepancy report
SANFORD MARKETING CORPORATION
 Cashier / Sales Assistant
August 2010 – January 2011
JOB DESCRIPTION:
 Responsible for calculating the payments due from customers for
goods and services and accepting various forms of payments (ex:
cash, checks, credit/debit cards)
 Verifies the accuracy and acceptability of the payments received and
provides change for cash purchases.
 Checks and verifies if the cash on hand representing sales for the day
tallies with the total cash received per issued invoices.
 Makes sure that all store displays in the section assigned are full and
complete.
 Handling/replenishing the item
 Makes all necessary changes and adjustment.
 Provides customer service and assist the customer in the shop.
MUNICIPALITY OF PILA
Pila, Laguna, Philippines
 Volunteer
February 2010 – June 2010
JOB DESCRIPTION:
Provides secretarial/administrative assistance:
 Assists in encoding data
 Ensures all incoming documents are properly forwarded to the
concerned staff
 Assists clients with their concerns or refers them to the concerned
staff
 Properly maintains office filing systems and records
 Ensuring the office file system and records are properly maintained
and updated
ON-THE-JOB TRAINING
MANILA ELECTRIC COMPANY
Meralco Avenue, Ortigas
Pasig City, Philippines
June 2009 – September 2009
JOB DESCRIPTION:
Performs a full range of secretarial duties:
 Provides efficient reception services, screening incoming calls,
visitors and take messages as appropriate
 Ensures all incoming documents/correspondences are properly
 distributed to the concerned staff
 Properly maintains office filing systems and records
PERSONAL DATA
Birthdate
Height
Birthplace
Weight
Nationality
Visa
: 03 June 1986
: 5”
: Pila, Laguna, Philippines
: 100 lbs
: Filipino
: Transferable
SKILLS AND INTERESTS
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Computer literate on Windows (MS Word, MS Excel, PowerPoint)
Can speak Filipino and English languages
Excellent in written and oral communication
Internet Surfing
SEMINARS/TRAININGS ATTENDED:
 Total Quality Seminar (24-25 September 2012)
REFERENCES
Available upon request.