By Jeff Osborne
Lead Voice
Good Morning Ladies & Gentlemen,
I have been invited to provide a perspective from a Retail Motor
Industry point of view, and I’m very grateful to Ramsay Media for giving
me the opportunity. Right at the outset, I think it is important to make
the point that whilst NAAMSA, NAACAM and RMI represent the broader
SA Automotive Industry, there are some very clear distinctions between
the role players, although, it is of course a reality that there are more
similarities than differences, particularly when it comes to the very
theme of this conference, i.e. adapting for success in a changing
market. The majority of past changes and those yet to come, do
impact on all sectors.
We have experienced our share of good times and bad times, but have
always proven our versatility and ability to survive.
Introduction : The Retail Sector
O 8000 predominantly SMME businesses
O 280,000 employees
O 14 Sectors:
Fuel, Franchise Dealers, Tyre dealers,
Independent workshops, Motor Body repairer etc.
O (Standards, self-regulation)
O MBR have just amended their standards for grading
O Our members interact with customers directly, sell, services
& repair.
O This is where the rubber meets the road.
WHAT HAS CHANGED TO CHALLENGE THIS SECTOR OVER
THE PAST 10 YEARS.
O Technological advance (literally a geometric progression)
O Number of models and derivatives
O Economic circumstances versus cost of motoring
O NCA/credit extension / duration of loan agreement
O BEE/transformation / NAAASP / SATEC / AIDC
O Approximately 40 pieces of legislation and regulation
O Skills shortage has worsened
O Practice and policies of big business in their endeavour
to survive
O Consumer Protection Act
O All the previously mentioned challenges impact in different
ways upon the various sectors
O Franchise workshops, versus independent workshops. e.g.
access to information, special tools/training etc.
O Block exemption / right to repair
SOME EXAMPLES OF OUR ACTIVITY AND SUCCESS
O Secure a better dispensation on fringe benefits
O Road worthy validity period and periodic testing
O Active at BUSA and NEDLAC on e-tolling, AARTO and
O
O
O
O
O
O
O
O
other legislative matters
NADA dealer satisfaction survey
SAMBRA repairer satisfaction survey
NaTIS Motor vehicle 1st date of liability.
Right to repair/independent workshop
Assisting dealer councils with franchise agreements
SAPRA task 141
Skills shortage/looking at specialised positions
(diagnostic)
Reviewing apprenticeship criteria
O
O
O
O
O
O
O
O
O
O
O
O
O
Regulating exam (FSB) Financial Services Board
Setting standards for sales persons
CPA training and support
Discussion with financial associations on (MSA) Master
Service Agreement & (CPA) Consumer Protection Act
documentation/process to deal with take back
Waste tyre management plan
Negotiating with organised labour
Second hands goods act/accreditations with SAPS
Auto dealer guide/TransUnion
TransUnion ITC discussions
Discussions with (NCA) National Credit Act regulator
Compulsory 3rd party insurance
Interaction with (FICA) Financial Intelligence Act on cash
Threshold/report suspicious transactions
O There is much activity past and on-going
O Need to continue to align our strategic objectives with
trading circumstances
O To be pro-active in our activities, preferably working closely
with manufacturers , suppliers, organised labour &
Government.