A N U S H I K A N I S A T E L Y A N
A S A T E L Y A N @ Y A H O O .
C O M
O BJECTIVE
I have excellent communication skills and ability to work with a diverse group of people. The training and work environment has prepared me to be a great asset to your ability and are looking forward to share my knowledge, personal skills and professionalism with the Customer service skills and a team player to all staff members of any organization. The understanding of customer needs with hard-working attention to details ensuing in finer customer service and high levels of client’s satisfaction.
E DUCAT I O N
DeVry University, Sherman Oaks, CA
- Bachelors of Science in Health Service Management
- High GPA and Deans List
Grant High School
- Earned an High School Diploma
- Participated in Magnet Program for 4 years
2012-2014
2004-2008
WORK EXPERIENCE
Old Navy, Panorama City
Sales Associate
- Indicate availability to the customer by facing the front of the department.
- Acknowledge and greet the customer within ten feet of entering the area.
- Acknowledge additional customers and set expectation for service.
- Educate customers on the benefits of Old Navy Card.
- Prioritize assisting customers over other tasks.
- Work quickly without pressuring customers to rush, be respectful of customer’s time.
- Acknowledge customers – Greet them with a smile.
- Follow up with customers to see if they need additional assistance
11/2014-Present
- Follow all cash handling procedures per company guidelines.
Discount Bearing Co., Sun Valley, CA
Receptionist/ Secretary
09/2012- 11/2014
- Provide general administrative support.
- . Responsibilities will include scheduling, writing invoices, data entry, sorting mail, and general administrative and clerical duties as needed.
- Filing, typing and scanning and faxing invoice where to our customers or into our files.
DeVry University, Sherman Oaks, CA
Student Central Assistant
- Greet students and assist in answering general questions.
03/13-10/2013
- Assist students with transcripts, schedule and course changes, and personal records updates
- Assist students with the appeals process, Graduation Petition, registration, adds and drops, and withdrawals.
- Monitors student central appointments during peak registration times. Setting appointments for students with Deans,
Chairs, faculty, Student Finance, etc.
- Assists with student related campus events and organizations, job fairs, Senior Project and other special projects.
3D Printing Co, Burbank, CA (Seasonal)
Customer Service & Packaging
04/2012-7/2012, 03/2011- 07/2011
- Identifies DVD’s &Advertisements packages for customers by size and weight for appropriate packaging. Prepare outbound courier shipments using computer or service providers .
- Verifies packing slip for specific instructions such as, quantities, slicing, etc .
- Immediately informs supervisor of shortages according to packing slips.
State Farm Insurance , Chatsworth, CA 03/2010-10/2010
Customer Service Receptionist
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

- Work with the agent to establish and meet marketing goals. Serves as first level contact for basic and routine customer service inquiries and problems.
- Collect, compile, prepare and maintain reports, records, files and data. Schedule and maintain calendars of appointments, meetings, and travel itineraries; coordinate related arrangements. Open and close mail to management and/or staff members.
One Source Youth Center, (Valley Presbyterian Hospital), Van Nuys, CA
Volunteer & Paid Volunteer
06/2008-12/2010
- Responsible for welcoming patients and visitors to the admitting area, providing directions to visitors, and escorting patients to designated departments.
- Sorts, labels, and helps deliver supplies throughout the hospital. Provide support clerical duties with alphabetizing files, filing paperwork, copying, and answering phones. Handling clerical duties and special mailing projects.
- Regularly support with writing menus that achieve to the nutrition needs of patients on special diets.
- Computer Literate (intermediate skills with Word, Excel, Publisher, E-Mail, Power Point, SBT, excel and Internet)
- Familiar with copy machine, fax machine, type writer, and calculator
- Able to file alphanumerically and scanning documents
- Punctual, well-organized, analytical, articulate, detail oriented, friendly and courteous
- Flexible and adapt to change quickly
- Motivated, confident, passionate and fast learner with technology and in general
- Ability to achieve immediate and long-term goals and meet operational deadlines
- Energetic, enthusiastic and self motivated
- Bilingual (Armenian)
A N U S H I K A N I S A T E L Y A N
7645 M A R Y E L L E N A V E N O R T H H O L L Y W O O D , C A 91605
(818) 930-1633 | A S A T E L Y A N @ Y A H O O .
C O M
O BJECTIVE
I have excellent communication skills and ability to work with a diverse group of people. The training and work environment has prepared me to be a great asset to your ability and are looking forward to share my knowledge, personal skills and professionalism with the Customer service skills and a team player to all staff members of any organization. The understanding of customer needs with hard-working attention to details ensuing in finer customer service and high levels of client’s satisfaction.
DeVry University, Sherman Oaks, CA
E DUCAT I O N
- Bachelors of Science in Health Service Management
2012-2014

- High GPA and Deans List
Grant High School
- Earned an High School Diploma
- Participated in Magnet Program for 4 years
2004-2008
WORK EXPERIENCE
Old Navy, Panorama City
Sales Associate
- Indicate availability to the customer by facing the front of the department.
- Acknowledge and greet the customer within ten feet of entering the area.
- Acknowledge additional customers and set expectation for service.
- Educate customers on the benefits of Old Navy Card.
- Prioritize assisting customers over other tasks.
- Work quickly without pressuring customers to rush, be respectful of customer’s time.
- Acknowledge customers – Greet them with a smile.
- Follow up with customers to see if they need additional assistance
- Follow all cash handling procedures per company guidelines.
11/2014-Present
Discount Bearing Co., Sun Valley, CA
Receptionist/ Secretary
- Provide general administrative support.
09/2012- 11/2014
- . Responsibilities will include scheduling, writing invoices, data entry, sorting mail, and general administrative and clerical duties as needed.
- Filing, typing and scanning and faxing invoice where to our customers or into our files.
DeVry University, Sherman Oaks, CA 03/13-10/2013
Student Central Assistant
- Greet students and assist in answering general questions.
- Assist students with transcripts, schedule and course changes, and personal records updates
- Assist students with the appeals process, Graduation Petition, registration, adds and drops, and withdrawals.
- Monitors student central appointments during peak registration times. Setting appointments for students with Deans,
Chairs, faculty, Student Finance, etc.
- Assists with student related campus events and organizations, job fairs, Senior Project and other special projects.
3D Printing Co, Burbank, CA (Seasonal)
Customer Service & Packaging
04/2012-7/2012, 03/2011- 07/2011
- Identifies DVD’s &Advertisements packages for customers by size and weight for appropriate packaging. Prepare outbound courier shipments using computer or service providers .
- Verifies packing slip for specific instructions such as, quantities, slicing, etc .
- Immediately informs supervisor of shortages according to packing slips.
State Farm Insurance , Chatsworth, CA 03/2010-10/2010
Customer Service Receptionist
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Work with the agent to establish and meet marketing goals. Serves as first level contact for basic and routine customer service inquiries and problems.
- Collect, compile, prepare and maintain reports, records, files and data. Schedule and maintain calendars of appointments, meetings, and travel itineraries; coordinate related arrangements. Open and close mail to management and/or staff members.
One Source Youth Center, (Valley Presbyterian Hospital), Van Nuys, CA
Volunteer & Paid Volunteer
06/2008-12/2010
- Responsible for welcoming patients and visitors to the admitting area, providing directions to visitors, and escorting patients to designated departments.
- Sorts, labels, and helps deliver supplies throughout the hospital. Provide support clerical duties with alphabetizing files, filing paperwork, copying, and answering phones. Handling clerical duties and special mailing projects.
- Regularly support with writing menus that achieve to the nutrition needs of patients on special diets.
- Computer Literate (intermediate skills with Word, Excel, Publisher, E-Mail, Power Point, SBT, excel and Internet)

- Familiar with copy machine, fax machine, type writer, and calculator
- Able to file alphanumerically and scanning documents
- Punctual, well-organized, analytical, articulate, detail oriented, friendly and courteous
- Flexible and adapt to change quickly
- Motivated, confident, passionate and fast learner with technology and in general
- Ability to achieve immediate and long-term goals and meet operational deadlines
- Energetic, enthusiastic and self motivated
- Bilingual (Armenian)