Receptionist – Great Western Surgery
18 hours per week
Monday 1300-1700, Tuesday 1300-1700, Wednesday 0800-1300, Friday
1330-1830
Receptionist duties
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Greeting and directing patients and noting their arrival in the
appointments system.
• Making appointments and giving out appointment cards.
• Accepting and returning forms for completion
• Accepting payments and issuing receipts.
• Accepting specimens and dealing with them according to current
procedures.
• Accepting, completing and sending out repeat prescriptions (after
suitable training).
• Answering the phone
• Registering new patients
• Entering patient information on the computer.
• Dealing with queries from doctors, other staff, patients and outside
agencies.
• Scanning and filing medical records, letters and test results.
• Opening post, sorting and passing to the relevant members of staff.
• Posting of letters and parcels.
• Photocopying records for solicitors.
• Preparation of Chronic Disease Clinics in conjunction with the
Practice Nurses
Receptionist skills
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Experience of dealing with the public face-to-face
Pleasant, professional, and articulate phone voice
Hardworking, dynamic and enthusiastic
Ability to multi-task and handle many incoming calls or patients at once
Efficient and accurate data-entry skills
Computer literacy and phone experience.
Punctual and reliable.
Capable of prioritising workload
Flexible to cover holidays/sickness