Management Information Systems
and
Information Systems Management
Miguel Mira da Silva
mms@ist.utl.pt
919.671.425
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Miguel Mira da Silva
• Instituto Superior Técnico
– Professor of Information Systems
• Teaching, research, innovation, training
• INOV – INESC Inovação
– Director IT Governance
• Inovation projects with companies
• Software factory in Leiria
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Henry
OManager
Navegador
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Caravel
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IT
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ACM
• Computing Curricula 2005
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Computer Science
Computer Engineering
Information Systems
Information Technology
Software Engineering
http://www.acm.org/education/curricula-recommendations
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ACM Curriculum
Information Systems
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Information Systems Core
IS Technology
• IT Infrastructure (includes networking)
Management IS
• Analysis, Modeling, and Design
• Enterprise Models – BPM, ERP, CRM, etc.
• Emerging Technologies and Issues
IS Management
• Project and Change Management
• Strategy and Policy
IS Management
• Integrated Capstone
• Implications of Digitization
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Management Information
Systems, Laudon
Organizations, Management, and the Networked
Enterprise
1: Information Systems in Global Business Today
2: Global E-Business: How Businesses Use
Information Systems
3: Information System, Organizations, and Strategy
4: Ethical and Social Issue in Information Systems
Information Technology Infrastructure
5: IT Infrastructure and Emerging Technologies
6: Foundations of Business Intelligence: Databases
and Information Management
7: Telecommunications, the Internet, and Wireless
Technology
8: Securing Information Systems
Key System Applications for the Digital Age
9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
10: E-Commerce: Digital Markets, Digital Goods
11: Managing Knowledge and Collaboration
12: Enhancing Decision Making
Building and Managing Systems
13: Building Information Systems
14: Managing Projects
15: Managing Global Systems
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Framework de Laudon
Business
Solutions
Management
Business
Challenges
Organization
Information
Systems
Technology
http://www.pearsonhighered.com/laudon/
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Run IT Like A Business
CIO.com, Maio 2004
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Exemplo: Service Desk
• IT Crowd: truest moment ever!
– http://www.youtube.com/watch?v=gt9j80Jkc_A
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GLOBAL COMPUTER SERVICES LANDSCAPE, 2003
CAGR
2003–
07
Total market (£292b, 7% CAGR 2003–07)
IT spend
2003, £b
Market
share
Market share
>10%
Services spectrum
Stack
elements
Consulting
Business
Process
Services
(BPS)
Business process & solutions consulting
Application
Level
Services
(ALS)
IT consulting
System integration
Not
Not in
in scope
scope
4%
18
Operations/outsourcing
Business process outsourcing
9%
n/a
Custom application
development
3%
Packaged
application support
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Application
management
73 25%
IS outsourcing
3%
Packaged application
integration
5%
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Infrastructure
systems
integration
Infrastructure
Level
Services
(ILS)
3%
12
4%
5%
18
6%
7%
Hardware
deployment and
support
3%
Network consulting and integration
28 10%
29 10%
12%
10
3%
Infrastructure services
9%
8
3%
7%
43 15%
Network and desktop outsourcing
7%
IT training and education
8%
13
5%
6%
15
5%
4%
12
4%
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Source: IDC July 2003; Gartner January 2004 for BPO
Framework ITIL
• Um conjunto de boas práticas para facilitar
a provisão de serviços de tecnologias de
informação de alta qualidade
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IT Service Example
• Mail Service
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Benefits
Availability - 95% during support hours
Operational - 24 hours 7 days a week
Service Provided To <XXX>
Charging Summary
More Information
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CHAOS Summary 2009
Standish Group
• This year's results show a marked decrease in
project success rates
– 32% of all projects succeeding which are delivered on
time, on budget, with required features and functions“
– 44% were challenged which are late, over budget,
and/or with less than the required features and
functions
– 24% failed which are cancelled prior to completion or
delivered and never used
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Framework de Laudon
Business
Solutions
Management
Business
Challenges
Organization
Information
Systems
Technology
http://www.pearsonhighered.com/laudon/
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B-17
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Twelve O'Clock High
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Twelve O'Clock High
• “You're already dead”
– http://www.youtube.com/watch?v=yVbnDBBtg3I
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Joseph Schumpeter
“capitalist economic systems depend on the
creativity of entrepreneurs”
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