Performance Management:
Show-Me State Style!
March 2010
Mara Campbell
Missouri Department of Transportation
MoDOT’s Alignment
Mission
Values
Tangible Results
Strategies
Performance
Meaningful Measures
• Organized around 18
Tangible Results
• Around 100
individual measures
• Senior and mid-level
managers involved
Accountability
• Quarterly review
meetings
• Presentations
regarding
performance
• Discuss actions …
NOT PLANS!
Tracker Supplements
• Supplement breaks
down measures for
internal use
• Available at Tracker
Resource page
Division Trackers
• Data for daily business
operations
• Measures roll up to
Tracker
• More detailed measures
and performance trends
District Trackers
• Monthly, quarterly
and annual measures
• On-line data
collection for several
measures
• Regular performance
review meetings
District Trackers
Performance
measurement isn’t
extra work …
• Forecast future
performance
• Day-to-day business
decisions
• Motivate staff to new
performance levels
it is our work!
Past Performance
Best in MoDOT
Best among DOTs
Best in any Industry
Keys to Success…
• Executive
Support/Accountability
• Linked to customer
expectations
• Cascade of measures
• Don’t wait for perfect
measures
Show-Me
Performance Management
on the
National
Level
Comparative Performance
Measure Efforts
Highway Construction Project Time and Cost -
COMPLETED
Pavement Smoothness - COMPLETED
Highway Fatalities and Serious Injuries COMPLETED
• Bridge Condition - Drafted, Final Report in May
• Incident Management - Draft Report in May
Project Time and Cost
• “Comparing State DOT’s
•
•
•
Construction Project Cost &
Schedule Performance: 28 Best
Practices from Nine States”
April 2007
20+ states participated
First Effort
Good practices are the goal
Pavement Smoothness
• 32 states participated; report
published in 2008
• Best practices identified for
contractors and agencies
• To enhance future IRI
measurements:
recommendations made on
equipment ,software, and data
Highway Fatalities and
Serious Injuries - Safety
• Report published in 2009
• States poised to go with
three-year moving average
number of annual fatalities
• Serious injuries needs a
great deal of effort to have
a comparable definition
Bridge Condition
• Started Sept. 2009; final
report due in May 2010
• 34 states in initial surveys
• Initial promising measures
based on :
–
–
–
–
Sufficiency rating
Structural deficiency
Deck rating
Posted bridges
Incident Management
• Started Dec. 2009;
final report due in
Sept. 2010
• 30 states invited to
participate
• 18 states accepted
so far (62 TM Centers)
• Comparing two
clearance times
Common Concerns
and Issues
• Comparable definitions and data collection
• Cost of data collection/analysis/usage
• Useful practices and sharing of knowledge and
self - improvement is the goal not punishment
• Top leadership commitment
• Need to construct measures in a local way,
build support, have guidelines or standards for
comparability, get buy-in from all states
Next Steps
• Measure by measure - Support and
guidelines/specs underway by NCHRP
Technical Panel 20-24(37)
• Institutionalize process for comparisons sharing results learning form each other
• Look at - lessons from abroad: AUSTROADS
and the European Community
• Get ahead of the curve to help influence the
authorizing environment
Questions?
Thank You!
For more information, contact:
Mara Campbell
Missouri Department of Transportation
(573) 526-2908
mara.campbell@modot.mo.gov