Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
UMass New Academic Program - Submission Template
Information requested may be typed directly onto form rows. Boxes will expand.
Proposed Degree(s) Title: Master of Science in Technology Management (MSTM)
Proposed CIP Code: (provided by campus OIR)
Date of Board of Trustees Vote: 18 June 2014
Date Letter of Intent submitted to Commissioner
A. Alignment with Institution Mission Priorities.
How does the proposed program align with the institution’s mission priorities?
Mission/Vision/Values of University of Massachusetts Dartmouth (UMass Dartmouth)
MISSION: UMass Dartmouth distinguishes itself as a vibrant, public research university
dedicated to engaged learning and innovative research resulting in personal and lifelong student
success. The University serves as an intellectual catalyst for global, national, and regional,
economic, social and cultural transformation.
VISION: UMass Dartmouth will continue on its path to be a globally recognized premier research
university committed to inclusion, access, advancement of knowledge, student success, and
community enrichment.
VALUES: At UMass Dartmouth we are guided by the following core values: Diversity,
Innovation, and Trust. We value persistence toward excellence in collaboration and integrity
across disciplines. Innovative ideas, which grow on our campus, are enriched with sustainability,
safety, and collegiality. Campus services are accountable for a trusting and engaging environment
with an array of communication systems available. With the transparency of these values one can
see that it is the students who are at the heart of this establishment.
Mission/Vision of Charlton College of Business (UMass Dartmouth)
VISION: The vision of the Charlton College of Business (Charlton) as a public institution is to
open a door to a high quality business education.
1
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
MISSION: The mission of Charlton is to prepare students for successful professional careers by
offering high quality business education programs in a community of scholars and learners.
Charlton, as part of the University of Massachusetts, is a public institution. As such it serves a
diverse student population, primarily from the Southcoast region of Massachusetts, offering
undergraduate degree programs and a variety of strategically targeted and economically viable
graduate programs.
Charlton strives to contribute to the economic development of the Southcoast region and beyond
through continuously improving quality in the learning experience, in basic and applied research
and in service to the various communities. Charlton continuously conducts rigorous assessment
to identify employer and student needs along with evidence of our graduates’ mastery of needed
knowledge and skills.
Charlton’s programs offer a well-rounded general education, including an understanding of the
global environment, evolving information technology and the ethical practice of business.
Learning opportunities are designed to develop skilled oral, written, and problem solving skills
for the complex, 21st century organization.
The proposed Master of Science in Technology Management program is in alignment with
missions of both UMass Dartmouth and CCB. It represents the need for the south coast
community and prepares our students to support the economic growth of the region by developing
their skills in managing the latest technologies for organizational competitiveness.
Technology has become an integral part of organizational performance and this necessitates the
need for developing workforce and readiness that can support the growing needs and
opportunities in this field. Charlton College of Business has seen its MBA program grow from
100 students to 300 students in the last three years, a growth of about 200%. By looking at the
student portfolio of MBA, we find that more and more students are coming with an
engineering/technological background. These engineers and technologists like to leverage these
core competencies by augmenting their skills with knowledge in managing engineering and
technological projects. Based on our experience, the growth in our MBA can be attributed to a
wide range of options for incoming students that are available in the form of specialized MBA
concentrations.
Additionally this proposed Master of Science in Technology Management program fits very well
with our existing portfolio of programs. Graduates from College of Engineering and School for
Marine Science and Technology (SMAST) can feed into this new program. There is a
considerable number of working professionals with engineering related degrees that would like to
enhance their managerial skills with a program like this. MSTM will also be an important source
of revenue for UMass Dartmouth.
Currently over 70% of the incoming MBA students are from oversees with majority having an
engineering/technology background. With this new program in MSTM there is an opportunity to
further accelerate the growth in our graduate programs.
2
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
B. Alignment with System Priorities
1. Will this proposed program address a regional/local/state workforce
shortage? Explain.
Many companies spent millions of dollars in various technologies to remain competitive. However
some companies have fallen short in taking full advantage of these investments because of lacking
suitable knowledge and skills needed to manage the technologies for their competitive advantage. It is
known that 90% of the companies in the south coast of Massachusetts are small and medium
enterprises. Because of the lack of technological expertise and financial support they are not able to
leverage the full potential of the latest technologies to compete in the global market.
Global demand for technology management professionals continue to grow especially from emerging
and developed economies. Job vacancies in technology keep expanding month over month, and year
over year according to two monthly reports that track and report employment opportunities, supply
and demand rates and job titles in demand.
Job openings for technology professionals continue to grow significantly from the same time last
year. Regions with increasing job opportunities from last year include Chicago (51 percent) with
3,050, Seattle (78 percent) at 2,340, Atlanta (58 percent) with 2,329 and Dallas (41 percent) with
2,145. Additional regions have grown in the 25 to 40 percent range including Washington D.C. (26
percent) with 8,392 job openings, New York metro area (31 percent) with 8,545, Boston (34 percent)
with 2,543, Philadelphia (35 percent) with 2,059, and Los Angeles (38 percent) with 2,931.
(http://www.eweek.com/c/a/IT-Management/Job-Openings-Continue-to-Rise-in-Technology377362/) In addition, Information Technology related job growth is estimated at 53 percent by 2018,
according to the U.S. Department of Labor. Salaries in many IT jobs are expected to climb by 4 to 6
percent. (http://www.nwitimes.com/business/jobs-and-employment/national-job-outlook-focuses-oninformation-technology-health-care-engineering/article_b709138e-e777-5ef2-8613bdb9e90ead3f.html)
The above job projections in technology management suggest that the need for qualified technology
management professionals will continue to grow. A well-planned and comprehensively developed
MSTM program will address the need for a well trained workforce in this area.
2. For undergraduate programs only - With what, if any, other institutions
have articulation agreements been arranged for this program? (attach
agreements)
NA
3. How will the proposed new academic program broaden participation and
completion at the institution by underrepresented and underserved groups?
MSTM is offered by very few private schools in the region that are also very expensive. This
proposal for MSTM at a public university will provide opportunities for wide-range of student
population particularly underrepresented and underserved groups by offering an affordable
3
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
program. It will also cater to the needs of traditional and non-traditional students (such as working
professional and adult learners). Online format of this program will also serve non-traditional
student needs. Various avenues for recruiting students from underrepresented and underserved
groups will be aggressively pursued.
C. Overview of Proposed Program
1. Context. Describe the program’s development, as well as its proposed
administrative and operational organizational structure.
The CCB Dean and the Department of Decision and Information Sciences (DIS) faculty have been
working on the development of an MS in Technology Management program for over a year. Now
it is the most appropriate time to launch this program considering the global demand for
technology managers in the 21st century enterprise operations. Also, the growing MBA program
prompted the College to initiate an MS in Technology Management focusing on developing
managerial skills for engineers and technologists. DIS has a number of strong research and
teaching faculty with industrial engineering and information technology/systems PhDs and
experiences in both technology and management. Also, we have a very successful MBA program
and this experience will support a successful MSTM program at CCB. DIS has prepared the
proposals with assistance from the Dean, the Dean’s Office and the Chair of DIS.
The existing CCB administrative assistants will provide administrative support consistent with
other CCB - MBA programs. A stipend will be provided for a faculty member to serve as the
MSTM Program Coordinator. The Program Coordinator, with administrative assistance as needed,
will market the program, recruit students, and provide student advisement on administrative
matters. DIS faculty will serve as an admissions committee. All curriculum development, review,
modifications, and assessments will follow existing committee structures and processes, including
the DIS faculty and the Graduate Curriculum Committee (GCC) and the University Curriculum
Committee (UCC).
2. Description. What is the intent /purpose of the program? What
knowledge and skills will students acquire? For what careers will graduates
be prepared?
The MSTM program is designed with the primary goal of helping engineers and managers
appreciate and comprehend the complexity of management challenges in today’s technologydriven, Internet based, dynamic, and globalized business world.
Core courses cover topics such as operations, logistics, advanced statistics and data mining,
economic models of technology adoption, general issues and challenges in information technology
management, business intelligence and knowledge management, enterprise systems, and project
management. Electives could be a master project with emphasis on application of learning in
exploring new technology management challenges or solving real company practical problems.
Electives could also be coursework to further expand students’ knowledge in management of
technology. In a nutshell, this program should bridge the gap between engineers and managers by
4
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
helping them gain a better understanding of a variety of management challenges in operations, and
enabling the effective use of many powerful enterprise system functions to meet those challenges.
In general, the MSTM program is designed for professionals who are focused on both technology
and business, and who are passionate about creating value at the intersection of business and
technology. More specifically, the intended audiences include both experienced engineers who
would like to advance their careers in management, and senior managers who are facing challenges
of implementing complicated enterprise level systems. Graduates should be well-prepared to lead
their organizations to respond innovatively, rapidly, and effectively to the challenges in the
dynamic, technology-driven, and competitive global business environment.
3. Curriculum, Requirements.
Attach curriculum outline (see pp. 6, 7) and course syllabi.
Provide a complete description of the curriculum. Describe procedures and
arrangements for independent work, internship or clinical placement
arrangements, if applicable. Describe role and membership of external
advisory committee, if any.
MSTM degree will leverage the resources and curriculum available for MBA program and other
graduate programs, but the main focus is on technology management. The details of MSTM are
summarized in Table 1. The proposed curriculum and course syllabi are attached. We are also
planning for independent study courses similar to that of MBA to offer flexibility and experiential
learning opportunities such as case study projects and internships. DIS business advisory board
will be established with members having technology management experiences to assist in the
implementation of MSTM.
Curriculum:
For students with business undergraduate degrees, MSTM curriculum consists of 10 courses (30
credits): 8 required and 2 electives in TM. For students with non-business undergraduate
background, MSTM program requires 3 foundation courses (with grades of B- or better)
representing key foundation material in management, accounting, finance and business statistics.
The proposed curriculum structure for MSTM is presented in attached curriculum outline.
4. Students. For first year and transfer students, outline requirements for
admission and graduation, expected time from admission to graduation,
projected degree completion rates, and transferability of program
participants’ credits to other institutions.
MSTM program is expected to have 10-20 students in the initial semester (Fall 2014) and then it is
expected to grow over time to accommodate a new cohort of about 30-40 students per academic
year. The program will have a mix of in-state, out-of-state and international students.
Admission Requirements
The following are general admission requirements. Exceptions will be considered on a case-bycase basis.
1. Undergraduate Degree: Official transcripts. A minimum overall GPA of 3.0 is required.
5
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
2. GMAT (minimum 550): can be waived for UMass Dartmouth undergraduates with a GPA
of 3.2 and above and upon receipt of a recommendation by an UMass Dartmouth faculty
member; also can be waived if the undergraduate GPA is 3.5 and above from an AACSB
accredited (or equivalent).
3. TOEFL for international students: (600+ paper-based, 250+ computer-based, or 100+
Internet-based).
4. Requires all other University admissions requirements, including three letters of
recommendation.
Academic and Graduation Requirements:
The graduation requirements will be similar to those of the MBA program. Specifically, no more
than 3 MSTM course credits of grades below a B may be counted toward the MSTM, and no
graduate degree will be awarded to any student whose overall cumulative grade point average falls
below 3.0. Other policies, as contained in the UMass Dartmouth graduate catalog, will also apply
as appropriate.
Completion Time:
MSTM can be completed on a full-time or part-time basis. For a full-time student, the 10-course,
30-credit program can be completed in one calendar year, including four courses in the Fall, four in
the Spring, and two in the Summer. Part-time students will obviously proceed at a slower speed.
We estimate that they will graduate, on average, in two to three years.
Completion Rates:
Because of the admission requirements, the commitment of CCB and its faculty, and the
importance of the degree for students, it is anticipated that the completion rate will be in the range
of 80%-90% or higher. This completion rate is based on the CCB’s experience in other graduate
programs.
Transfer of Credits:
CCB will accept up to six credits from other AACSB institutions on a case by-case basis to count
towards MSTM degree. CCB’s AACSB accreditation assures students that credits earned at UMass
Dartmouth will be fully transferrable to other schools of business, subject to their transfer policies.
5. Feasibility. Complete the Faculty Form that follows item C-7. Attach vitae
for current faculty.
Describe faculty, staffing, library and information technologies, facility
(including lab and equipment), fiscal and or other resources required to
implement the proposed program. Distinguish between resources needed
and on-hand. Display positions to be filled with qualifications.
Faculty:
The Department of Decision and Information Sciences has currently eleven (11) full-time tenured,
tenure-track, or non-tenure-track faculty members. All faculty members in this group have terminal
degrees. In addition, DIS uses highly qualified adjunct instructors who typically bring several years
of business experience as a technology executive to the classroom. One faculty member from this
6
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
group is currently serving in an administrative position in CCB, but does teach one course in
technology management, as needed. As a part of the overall strategic plan of CCB and DIS, the
school is also in the process of hiring one more full-time, tenure-track faculty member for Fall
2014. In CCB as a whole, there are currently twenty-six (26) tenured, eight (8) tenure-track, and
three (3) full time faculty. Further, a few MBA courses offered are suitable for students in the
MSTM program. It is therefore anticipated that the initial demands of the MSTM program would
be met with the faculty cited above. As the program grows in the future, the DIS faculty would
grow to meet the growth needs by incremental tenure-track, non-tenure-track, or adjunct faculty as
needed.
Staff:
CCB currently has a Dean, an Associate Dean, and 2 Assistant Deans, two center directors (2
tenured and full-time faculty), 6 full-time staff assistants, and several part-time assistants and
student assistants. The MSTM will require an additional part-time Coordinator (e.g., a faculty
member from DIS who receives a stipend). Over time, depending on the needs and growth of the
program, an additional part-time Coordinator and/or staff assistant may be required, although it is
not anticipated that this will happen for several years. Along with the MSTM Coordinator, the
current CCB administrative staff (above) will provide all the necessary administrative duties
consistent with the College’s other graduate programs. Faculty will serve as the admissions
committee, consistent with what is done for other CCB graduate programs. All curriculum
development, review, modifications, and assessments will follow existing committee structures and
processes, to include the DIS faculty and the Graduate Programs Committee.
Library:
At UMass Dartmouth, a significant number of online and other resources are already available and
in place to serve the needs of both undergraduate and graduate students. Some of the more
common databases that will be of interest to MSTM students in particular are the following (other
databases are also available for students whose particular needs or interests include economics,
finance, international business, investments, management, marketing, MIS, and other areas):
ABI Complete (ProQuest)
ABI Complete consists of a suite of three ABI/INFORM databases: Dateline, Global, and
Trade & Industry.
Together they provide comprehensive international coverage of business-related issues with access
to over 4,700 full-text journals, 25,000 Dissertations, and 14,000 SSRN working papers, along
with connections to key newspapers such as The Wall Street Journal and The Financial Times.
Business and Company Resource Center
Business and Company Resource Center provides international business, company, and industry
information including investment reports, company histories and financials, market data, and
product information. The database features over 4,400 full-text journal titles as well as news
articles and press releases.
Historical Wall Street Journal (ProQuest)
7
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
The Historical Wall Street Journal database provides coverage from 1889 through 1991.
Hoover’s Company Records (ProQuest)
Hoover’s Company Records provides profiles of more than 40,000 companies, 600 industries, and
225,000 key executives.
Wall Street Journal (ProQuest)
The Wall Street Journal database provides daily content from 1984 to the present.
WRDS
Information Technology:
CCB has a computer lab (a teaching lab and a general-purpose lab) for the use of its own students,
and also has access to other general-purpose computer labs in Carney Claire Library. In CCB
teaching lab, there are 36 Lenovo desktop computers, 1 laser printer, 2 overhead projectors, 1
teaching station, and a whiteboard. In the general-purpose lab, there are 41 Lenovo desktop
computers, 2 laser printers, 1 overhead projector, and 5 laptop stations (Ethernet and Wifi).
Currently, the software in the labs includes Office 2007 Professional, MS Visio 2007, MS Project
2007, Excel QM 3, POM-QM 3, Tera Term Pro, WinSCP 3, Macromedia Suite 8, Adobe Acrobat
8, and QuickBooks. Finally, CCB classrooms are technology enhanced, including a PC computer,
a SMART monitor with touchscreen, a laptop A/V hookup, lecture-capture video equipment, a
VCR and/or DVD player, stereo speakers, a document camera, and an Extron control panel. All of
the classrooms, labs, and common areas in the School are covered by wireless internet access.
Fiscal:
As noted above in this section under “Faculty,” DIS currently has 11 full-time tenured, tenuretrack, or non-tenure-track faculty members, and is in the process of hiring one more full-time,
tenure-track faculty member for Fall 2014. A review by DIS faculty suggests that the proposed
program will be net revenue producing for the University. The incremental cost of the new faculty
hire will be more than offset by the revenue generated from the students in the proposed MSTM
program. CCB’s experience with MBA at UMass Dartmouth is that other online and summer
courses support faculty and related expenses. For example, CCB graduate enrollments are up over
25% between Fall 2012 and Fall 2013 and are projected to increase by another 10% for Fall 2014.
6. Licensure and Accreditation. Is this program intended to prepare
students for licensure? If yes, name licensure organization and licensing
exam. Project student passing rates. What professional or specialized
accreditation will be pursued for the program? Project accreditation
timelines.
The MSTM program is not aimed at obtaining any license. The MSTM is a focused degree,
preparing students for a wide range of technology management related careers. Graduates of this
program can find employment as technology managers, technology analyst, Chief Technology
Officer, engineering manager, or other similar profiles.
8
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
With respect to accreditation, CCB’s undergraduate and graduate programs are currently
accredited by the Association to Advance Collegiate Schools of Business (AACSB), the most
prestigious organization Worldwide for the accreditation of business schools. The MSTM program
will be part of the AACSB accredited programs offered by CCB.
7. Program Effectiveness Goals, Objectives, and Assessment.
Complete the Program Goals table. (Please note that this section is intended to
focus on overall effectiveness, not student learning, which is addressed
elsewhere.)
Linked to each goal should be measurable objectives – such as job placement
rates, faculty additions, facility or programmatic enhancements, etc. –
timetable, and, if applicable, strategies for achieving them.
Program Goals:
1. To graduate well-prepared students who can augment the workforce by successfully
competing for professional positions in the field of Technology Management:
Objective 1a: Recruit high-quality applicants into the program.
(Measurement: average GMAT scores and undergraduate GPAs of entering class; update
information annually)
Objective 1b: Prepare students for entrance into the Technology Management profession.
(Measurement: average GPAs of students in the program; average starting salary of recent
graduates; update information annually)
Objective 1c: Assist students in obtaining employment.
(Measurement: job placement rates; size and number of job offers; update information annually)
Objective 1d: Maintain student contact and monitor student progress after graduation.
(Measurement: alumni surveys; newsletters; alumni activities; update information annually)
2. To add to the reputation and visibility of the Charlton School of Business at UMass
Dartmouth
Objective 2a: Increase number and quality of employers recruiting MSTM graduates.
(Measurement: track number and quality of employers through Career Services Office; update
information annually)
Objective 2b: Attract wider and higher-quality number of faculty applicants interested in the MSTM
and the overall mission of the School. (Measurement: track academic and research profiles of
applicants and hires; update information annually)
9
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
Objective 2c: Increase faculty participation at professional conferences. (Measurement: track quantity
and quality of annual professional presentations and proceedings; update information annually)
Objective 2d: Strive for more faculty/College representation in the local/national media.
(Measurement: track publications, radio/TV appearances involving representatives of the College;
update information annually)
Objective 2e: Increase fundraising within the Charlton College of Business. (Measurement: track
alumni (and other) donations, corporate grants; update information annually)
Objective 2f: Host more professional conferences at UMass Dartmouth.
(Measurement: track number, type, quality, and participation of conferences held; update information
annually)
Goal
1. To graduate wellprepared students
who can augment the
workforce by
successfully
competing for
professional positions in
the field of Technology
Management
Measurable Objective
1a. Recruit high-quality
applicants
1b. Prepare students
academically
1c. Assist students in
obtaining employment
1d. Maintain student
contact and monitor
student progress after
graduation
Strategy for Achievement
1a. Recruiting fairs;
posters and flyers at
Schools and professional
meetings; media advertising;
Web site
1b. Strong faculty and
well-designed curriculum
1c. Active involvement by
Career Services Office;
personal contacts
1d. Newsletters, surveys,
social events
Timetable
1a. 3-6 months
before admission,
then ongoing
2. To add to the
reputation and
visibility of the
Charlton College of
Business at UMass
Dartmouth
2a. Increase number and
quality of employers
recruiting MSTM graduates
2b. Attract wider and
higher-quality number of
faculty applicants interested
in the MSTM and the
overall mission of the
College
2c. Increase faculty
participation at
professional conferences
2d. Strive for more
faculty/College
representation in the
local/national media
2a. Active involvement by
Career Services Office;
personal contacts
2b. Advertising (on
websites such as the Chronicle of
Higher Education, Association of
MIS, APICS), professional
meetings, personal contacts
2c. Encourage faculty
attendance; support related costs
2d. Active involvement by the
Office of Public
Affairs; encourage op-ed
pieces by faculty
2a. - 2f.
Ongoing
1b.-1d. Ongoing
10
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
2e. Increase fundraising
within the Charlton College
of Business
2f. Host more professional
conferences at UMass
Dartmouth
MS in Technology Management
2e. Work with the University
Advancement Office on leads
and prospects
2f. Work with professional
Associations.
Describe program assessment strategies that will be used to ensure continuing
quality, relevance and effectiveness. Include plans for program review
including timetable, use of assessment outcomes, etc.
Program Assessment:
To regularly evaluate the MSTM program’s effectiveness and achievement of its goals, a program
assessment will be done on an annual basis. The part-time MSTM Coordinator will provide an
annual report to the Dean and the College’s Graduate Programs Committee detailing the extent to
which goals have been achieved, analyzing trends over time, and suggesting modifications (if any) to
the goals or the means of measuring them. This assessment report will also include any available
information on changes taking place or new features being implemented at peer institutions.
In addition, the Charlton College of Business has an active Advisory Board made up of active
professionals in the business community. The MSTM Coordinator working with the Dean will identify
several members of this board, particularly those with a background in technology Management, to
function as a subcommittee and meet at least annually with the Coordinator and MSTM faculty to
evaluate the progress of the program and make suggestions for improvement. Further, student surveys,
alumni surveys, employer surveys, and faculty surveys will be conducted annually to provide feedback and guidance
for the continuous improvement of the MSTM program. By following this schedule of systematic reviews
and assessments, the College will put itself in the position of insuring the continued relevance and
strength of the MSTM program.
The evaluation of teaching will be conducted in accordance to the Faculty Federation contract. This
process includes student evaluations, peer reviews, a statement of teaching philosophy, examination
of syllabi and other material submitted by the MSTM faculty member for consideration.
The Dean of the Charlton College of Business will evaluate annually the academic success of the
MSTM program, its ability to attract high caliber students and its role within the College. The Dean’s
Office is also responsible for securing the resources needed to meet the goals and objectives of the
MSTM program These resources include faculty, technology, marketing and other needs related to
delivery of a quality education.
11
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
Faculty Form
Summary of Faculty who will teach in the proposed program.
Please list full-time faculty first, alphabetically by last name. Add additional rows as necessary.
Name of faculty
member
(Name, Degree and
Field, Title)
Braha, Dan
Ph. D.
Full time professor
Tenured
Y/N
X
Courses Taught
Put (C) to indicate
core course. Put (OL)
next to any course
currently taught
online.
# of
secti
ons
 Operations
6
Management
 Logistics & Supply
Mgmnt
1
 Quant Business
Analysis
Curran, Cathy
Ph.D. in Business
Administration
X
Division or
College of
Employment
Full- or
Parttime in
Progra
m
Full- or part- time
in
other department
or
program (Please
specify)
Sites where
individual will
teach program
courses
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
Yes, Department of
Management and
Marketing
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
Yes, Department of
Management and
Marketing
Main campus
5
 Marketing Strategy
5
Management of Health
Care Operations (C)
(OL)
1
 Logistics Strategy
and Management
 Operations
Forker, Laura
Ph.D. in Operations
Management
Professor
Management
X
 Process
Management
5
Health Care
2
 Service Operations
 Adv Operations
Analysis
 Logistics
Strategy&Manageme
nt
 Logistics Strategy
Gunasekaran, Angappa
Ph. D.
Dean
X
1
1
1
 Operations
Management
 Logistics & Supply
 Information Systems
 Management of Info
Li, Yuzhu (Julia)
Ph.D. in Management
Information Systems
Assistant Professor
Systems
 Management of Info
Resources
 Quant Business
1
1
15
5
1
10
Analysis
X
 Total Quality
Improvement
 Special Topics
Operations Mgt
Papenhausen, Chris
Ph.D. in Strategic
Management
3
and Management
Mgmnt
Ordoobadi, Sharon
Ph. D. in Management
Associate Professor
1
X
 Strategic
Management
4
1
6
12
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Parayitam, Satya
PhD in Strategic
Management
X
 Strategic
Management
 Statistical Analysis
 Business Statistics
 Process
Rai, Bharatendra
Ph.D. in Industrial
Engineering
Associate Professor
MS in Technology Management
5
College of
Business
Full
Time
Yes, Department of
Management and
Marketing
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
No
Main campus
College of
Business
Full
Time
Yes, Assistant Dean,
Graduate Programs
Main campus
College of
Business
Full
Time
No
Main campus
9
7
Management
X
 Operations
Management
 Quant Business
Analysis
 Total Quality
Improvement
 Digital Economy and
4
6
4
1
1
Commerce
 Data
Communica&Networ
ks
Shea, Tim
D.B.A. in M. I. S.
Associate Professor
X
 Advanced Info
2
6
Systems
 Sp Topics In Info
System
 Information Tech
2
5
Mgmnt
Shi, Zhengzhong
Ph. D
Associate Professor
Sibdari, Soheil
Ph.D. in Industrial &
Systems Engineering
(Operations Research)
Associate Professor
X
 Network Essentials
 Information Systems
 Data
1
12
Communica&Networ
ks
3
 Electronic
Commerce/Bus
 Statistical Analysis
 International Supply
X
2
2
Chain Management
3
 Business Statistics
 Adv Operations
7
Analysis
 Quant Business
Analysis
 Advanced
Operations Analysis
Stapleton, Toby
MBA from Suffolk
University
Assistant Dean,
Graduate Programs
3
5
3
 Logistics Strategy
and Management
 Web-Based App
1
3
Dev&Prog
 Bus System-Analy &
Dsgn
Wang, Shouhong
Ph. D. in Information
Systems
Full Time Professor
 Database Dsgn &
X
5
6
Implementation
 Information Systems
 Program & Prob
Solving
 Information Tech
Mgmnt
5
3
2
13
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
White, D. Steven
DBA in Business
Administration w/ a major
in marketing and a minor
in information systems.
Wu, Jia
Ph.D. in Accounting
Associate Professor
MS in Technology Management
X
 Marketing Strategy
3
26
X
 Accounting for
Decision Making (C)
(OL)
 Financial Accounting
Bejtlich, Michael
M.B.A. in Finance and
Accounting
PTVL
Brian, Plummer
Part time
Chopooran, John
Ph.D. in Chemistry
PTL
Jackson, Raymond
Ph.D. in Economics
PTL
 Strategic
Management
College of
Business
Full
Time
Yes, Department of
Management and
Marketing
Main campus
College of
Business
Full
Time
Yes, Department of
Accounting and
Finance
Main campus
College of
Business
Part
Time
Yes, Department of
Management and
Marketing
Main campus
15
3
 Marketing Strategy
1
 International Supply
1
College of
Business
Part
Time
No
Main campus
4
College of
Business
Part
Time
Yes, Department of
Management and
Marketing
Main campus
2
College of
Business
Part
Time
Yes, Department of
Accounting and
Finance
Main campus
1
College of
Business
Part
Time
No
Main campus
7
College of
Business
Part
Time
Yes, Department of
Accounting and
Finance
Main campus
Chain Management
 Marketing Strategy
 Finance and
Economics for
Managers
Lamothe, Sarah
M.B.A. in Business
Administration
Part time professor
 Digital Economy and
Walter, Bruce
M.B.A. in Business
Administraton
PTVL
 Financial Accounting
Commerce
D. External Review. (Waiting from Guna)
Dr. Hokey Min
Dr. Niranjan Pati
Attach the review team report.
Attach institutional response.
14
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
E. Market Analysis
Provide enrollment projections for Years 1-4.
PROGRAM ENROLLMENT PROJECTION
# of Students
Year 1
# of Students
Year 2
# of Students
Year 3
# of Students
Year 4*
New Full Time
5
10
12
15
New Part Time
10
10
16
24
10
10
16
20
25
35
Continuing Part Time
10
Totals (FTE)
Assumption: 2 half time
students are counted as 1
full time student.
It will take 2 years for half
time students to complete
the program
1. Need for graduates. What is the local/regional/state labor market
outlook for graduates of the proposed program? Include data and
data sources that form the basis for need assessment.
It is obvious that various industries demand graduates with technology management educational
background. A quick check of the professional social network site LinkedIn shows us some real
world situation. In Boston area, there are 2664 technology management related jobs
(http://www.linkedin.com/job/q-technology-management-l-boston-jobs, accessed on Feb. 3,
2014). And for technology manager jobs, there are 38,023 jobs (http://www.linkedin.com/job/qtechnology-manager-jobs, accessed on Feb. 3, 2014). As to salary and compensation, Global
Knowledge Training LLC provided some convincing survey results. It reported that in 2013,
certified project management professionals (PMP) have mean annual salary of $105,750,
certified business process professionals (Six Sigma) have an annual salary of $100,018, Certified
Business Intelligence Professionals have an annual salary of $98,199, Information Technology
Infrastructure Library (ITIL) certified professionals have an annual salary of $90,900, and
Control Objectives for Information and Related Technology (COBIT) certified professionals
have
an
annual
salary
of
$101,350
(http://www.globalknowledge.com/training/generic.asp?pageid=3459&country=united+states, accessed on Feb. 3
2014). Further, based on Bureau of Labor Statistics, “employment of computer and information
systems managers is projected to grow 15 percent from 2012 to 2022, faster than the average for
all occupations. Demand for computer and information systems managers will increase as firms
continue to expand their use of wireless and mobile networks.” And “the median annual wage for
computer and information systems managers was $120,950 in May 2012.”
(http://www.bls.gov/ooh/Management/Computer-and-information-systems-managers.htm#tab-1,
15
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
accessed on Feb. 3 2014).
2. Student Demand / Target Market. What is the student market for the
proposed program? Discuss demographics, location, proposed market
share, etc. Provide data, e.g., survey results, etc., that form the basis for
enrollment projections.
Based on a survey of 50 undergraduate students in Charlton College of Business (February,
2014), out of 50 students, 39 (78%) plan to pursue a graduate degree in business and 13 out of
these 50 (32. %) would be interested in Master of Science in Technology Management (MSTM).
3. Duplication. Identify existing public and private programs/institutions
in the region or state that offer the same or similar programs. Discuss size
/ enrollment trends for these programs.
After investigation of institutions in the region, we do not find a Master of Science in
Technology Management Program with the unique combination of operations management and
information technology management that our proposed program has. Most available local
programs (within Massachusetts) are IT management focused. The following is a summary. Only
Tufts as a private school offers a similar program.
At University of Massachusetts Lowell, there are MBA program with an option in Information
Technology (http://www.uml.edu/MSB/Graduate-Programs/Master-of-Business-Administration.aspx,
http://www.uml.edu/docs/MBA%20Brochure_tcm18-76642.pdf) and Master of Science in Innovation
and Technological Entrepreneurship (MSITE) with the goal of providing “engineers, business
majors and scientists with the skills and knowledge required to drive innovation in today's
collaborative,
global
workforce.”
(http://www.uml.edu/docs/MS_ITE_brochure_tcm1876481.pdf).
At University of Massachusetts Boston, there is an MS in Information Technology program
(http://www.umb.edu/academics/cm/masters_programs/msit,
http://www.umb.edu/academics/cm/masters_programs/msit/requirements6,
http://cdn.umb.edu/images/college_management/Grad_Programs.Brochure.2013.pdf).
For private schools, Tufts offers the Master of Science in Engineering Management (MSEM)
degree
(http://gordon.tufts.edu/programs/m-s-in-engineering-management?gclid=CLGLorufprwCFW1nOgodVUUAIg)
which is similar to our program. Tufts’ program has 67 students for the class of 2015
(http://gordon.tufts.edu/programs/m-s-in-engineering-management/class-profile). This number
may give us some idea of the number of our incoming students. Our current estimation is that the
fifth year, we will have around 45 FTE students.
Brandeis University offers MASTER OF SCIENCE IN Information Technology Management.
16
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
New England
technology program
http://itmanagement.brandeis.edu/?src=2259&sifid=299&vend=60730&gclid=COWdj8GfprwCFTHNOgod938AMQ).
Institute of Technology offers a master in
(http://www.neit.edu/Programs/Masters-Degree/Information-Technology).
information
Nationally, there are a few Master of Technology Management programs offered. These
programs demonstrate the demand for graduates from Technology Management nation-wide.
The following lists a few sample programs. More information could be obtained from
http://www.iamot.com/?page_id=32.
For example, George Mason University offers MS in Technology Management
program (http://som.gmu.edu/masters-in-technology-management/). Columbia offers Executive M.S. in
Technology
Management
(http://ce.columbia.edu/Technology-Management?gclid=CJ7_v7qjprwCFU7xOgodoWwATg).
Georgetown
University offers Master
of
Technology Management Program
(http://scs.georgetown.edu/programs/77/master-of-professional-studies-in-technology-management). NYU offers
Master
of
Science
in
Management
of
Technology
program
(http://engineering.nyu.edu/academics/programs/management-technology-ms/curriculum).
4. Competitive advantage. Apart from the obvious pricing advantage of
public institutions, what will distinguish the proposed program in the
academic marketplace?
First, the unique combination of operations management and management information system
courses not only helps students understand operational strategy and processes but also provides
them with technological perspectives to be innovative in solving operational problems and
executing operational strategies, especially in the area of logistics, health care, and supply chain
management.
Second, our location, within commuting distance of all the communities of the Southcoast of
Massachusetts (Fall River, New Bedford, Taunton, Dartmouth, Somerset, Swansea, Westport,
and Fairhaven) and Cape Cod.
Third, the Charlton College of Business degree carries the prestigious AACSB accreditation
which has not been achieved by our closest competitor - Bridgewater State University. UMASS.
Such an accreditation is a competitive advantage as students and employers are aware of its
significance.
17
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
5. Marketing Plan. Describe the institution's marketing plan, including
time lines, for the proposed program?
Marketing plan of the Charlton MBA/graduate program will incorporate strategies to publicize
our new MSTM program.
1. Advertising to local and regional firms reaching out approximately 50 miles from the Cape
into Rhode Island, east to Brockton, North to N. Attleboro.
2. Leverage business graduate program advertising and brochures that will be directed to local
chambers of commerce and other large employers in the region.
3. Announcements and press releases to local and regional businesses as well as places where
our undergrad alumni are employed including the use of social network marketing tools.
4. We will develop a dedicated web site for MSTM program.
5. We will develop promotional videos to be posted on YouTube in US, youku in China, and
selected video sites in other countries.
6. We will use Google AdSense to market our MSTM program.
F. Budget Projection
a. Budget Narrative. Explain assumptions underlying expense and income
projections, e.g., instructor status, enrollment projections, field and clinical
resources, etc. Describe additional cost/revenue impacts within the broader
departmental/institutional budget.
The MSTM program will be a net revenue generating academic program. The program will
enhance the educational option available to students in the region. In addition to being a valuable
addition to our academic program mix, this program makes a strong contribution to the campus’s
budget.
The MSTM program will be primarily taught on campus and online by full-time tenure track
faculty members. Qualified adjunct faculty when necessary will supplement the full-time faculty.
The DIS Department and the College have connections to local businesses in the area, and will
utilize them to highlight current events in the field for the MSTM students.
One faculty member will coordinate the MSTM program. This program coordinator will be
identified in year 1 and an additional part-time administrative assistant will be hired when overall
program enrollments justify the requirement.
General and administrative costs are estimated to be $25,000 per year covering all marketing and
recruiting, facilities, space and equipment, stipends and travel support costs.
b. Program Budget. Complete and attach the line item budget for the
proposed program for the first four years.
18
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
(use “UMass New Program Budget Template- BOT and DHE Approval Final.xlsx”
and fill out both income and expense sheets)
See Appendix 1 or attached file Program_Budget_Template--MSTM.xlsx
Budget categories include facilities, library, faculty, staff, field/clinical
experiences, revenues from grants, tuition or other sources, etc. Reallocated
funds should specify reallocations from existing campus resources to support
the proposed program, including funds reallocated from discontinued or
downsized programs. Indicate one-time/start-up costs and revenues.
Please include the following as Attachments:
UMass New Program Budget Template- BOT and DHE Approval Final.xlsx
(please send .docx files not pdfs)
Curriculum outline (templates on pages 6 and 7 below)
2-5 page Course syllabi
External review team report
Institutional response to external review
2-4 page Vitae for current faculty – template available
19
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
Appendix 2
Graduate Program Curriculum Outline: Master of Science in Technology Management
Major Required (Core) Courses (Total courses required = 8)
Course Number
Course Title
Credit Hours
POM651
Advanced Operations Analysis
3
POM677
Logistics Strategy and Management
3
POM681
Business Analytics and Data Mining
3
POM682
Technology Management Strategies
3
MIS650
Information Technology Management
3
MIS675
Advanced Project Management
3
MIS681
Business Intelligence and Knowledge Management
3
MIS685
Enterprise System: Theory and Practice
3
SubTotal # Core Credits Required 24
Other/Elective Course Choices (Total courses required = 2 (1 if master project or thesis is
selected) (attach list as needed)
POM699/MIS699 Master Project or Thesis
6
ACT650
Accounting for Decision Making
3
MIS672
Digital Economy and Commerce
3
POM679
Management of Health Care Operations
3
POM675
International Supply Chain Management
3
MGT659
Strategic Management
3
MKT650
Marketing Strategy
3
Other Courses
Approved Engineering or/and MBA courses (Case by
case)
SubTotal # Elective Credits Required 6
Curriculum Summary
Total number of courses required for the degree 10
Total credit hours required for degree 30
Prerequisite or Other Additional Requirements:
ACT 500
FIN 500
POM 500
Financial Accounting (Existing Course)
Finance and Economics for Managers (Existing Course)
Statistical Analysis (Existing Course)
20
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
Appendix 3
Course Syllabi
Proposed Master of Science in Technology Management (MSTM) Degree
Course number: POM 651
Number of Credits: 3
Course Name: Advanced Operations Analysis
Course Description: This course covers techniques used in analysis and improvement of the
value-adding activities of an organization. Customer value is created or added only when the
output from a process or set of processes results in something a customer is willing to pay for.
The course focuses on techniques for efficient and effective process management, in both
manufacturing and service environments, whereby value added steps are applied to inputs
transforming them into outputs valued by the customer.
Objectives/Learning Outcomes/ Course Expectations: The primary objectives of POM 651 are
for the student to:
 develop an understanding of contemporary thinking on operational issues that firms face
today in a global environment and to develop a sense of the importance of the operations
function and operations strategy for both service and manufacturing firms.
 develop a capacity for analyzing operations problems from a company-wide perspective
by examining the relationship of the operations function with other functions in the
context of a global environment,
 provide a group/team oriented environment for applying OM concepts to a real
operations improvement project.
Pre-requisites: POM500 or equivalent
Relationship of course to program context and effectiveness: several sentences
Assignments and Grading
The grade you will earn in the course will be determined based on your performance on the
following:
Class Participation
10%
Case Write-ups
15%
Term-Project:
25%
Written Proposals
A clear statement of the project with objectives to be accomplished.

Final Reports and Presentations
21
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
• Mid-term Exam
The exam will focus on the concepts covered in the text and discussed in class
25%
• Final-Exam
The exam will focus on the concepts covered in the text and discussed in class
25%
Case Study: Teams will be established to study each case. Teams will submit a case write-up in the prescribed
format. Class discussion will provide a forum for learning and discerning the most critical aspects of each case.
The most important component of this format is to be able to defend the team’s analyses while being open to
constructively learn from the input of others. This combination of critical analyses and openness to alternatives are
2 of the most critical skills for success in today’s team oriented business environment.
GENERAL GUIDELINES FOR TERM-PROJECTS
Any business process can be improved through observation and the application of quantifiable,
systematic changes or improvement efforts. The improvement effort may involve the whole
business or a specific process in manufacturing, service, or office work. Most successful firms
have become adept at making small, continuous improvements to their business processes as an
on-going activity for every employee. It is not something that is “started” and “finished” rather
it is a way of business life that is on-going. Once a process has been improved, it can be further
analyzed and further improved again and again.
Processes typically involve:
1) inputs – the set of materials, people, information, etc which exist at the step prior to the
process.
2) activity - a specific set of steps which act on the inputs with quantifiable metrics or key
variables to monitor, control and feedback.
3 ) outputs - including both desired and undesired or unintended outputs.
In the term project your team will select a business process and:
1) define its current state in terms of inputs, activity, and outputs. This is typically done with a
value stream map or similar approach.
2) Identify a specific characteristic you would like to improve. Ask yourself what is the business
reason for wanting to make this improvement? Develop a future state value stream map for the
process…what you would like the new process to look like and what outputs you are looking to
achieve or improve as a result of the new process.
3) Based on the gap between 1 and 2, identify specific actions to change the current state process
to the future state process. The kaizen process or similar approach is often used. Monitor the
new process to ensure desired results are achieved and no unacceptable unintended consequences
are created by the new process.
4) Your team will then submit a written report of your process improvement project and a report
out for the class.
22
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Course number: POM 677
Proposed Degree:
MS in Technology Management
Number of Credits: 3
Course Name: Logistics Strategy and Management
Course Description: This course focuses on logistics operations from global perspectives.
Logistics is a vital component of a firm’s supply chain. The aim of this course is to understand
and analyze the concepts of logistics and supply chain management. Topics include customer
service, inventory management, information systems, order processing and fulfillment,
transportation, third-party logistics, warehousing, logistics relationships, performance
measurement, and supply chain strategy from global operations perspectives. Emphasis will be
placed on challenges related to providing logistical support for procurement, manufacturing and
distribution. The course will investigate contemporary theoretical and practical developments in
the area of logistics and supply chain management. This course is based on a combination of
lecture-based, discussion focused on critical thinking regarding assigned topics, and case studyoriented learning environment. Cases, textbooks and articles relating to the topic will be used.
Term paper based on actual cases is required. Advanced preparation will be essential for
effective class participation.
Objectives/Learning Outcomes/ Course Expectations
From this course you will:














Understand the nature of global market and operations
Understand the 21st century supply chains
Understand the importance of logistics and its role in global supply chain operations
Recognize the significance of logistics in customer service and satisfaction
Understand why logistics is a vitally important part of a firm’s international supply chain.
Understand best practices in the field of logistics management.
Be able to evaluate transportation options and apply effective decision criteria in operating
across physical and national boundaries.
Develop an understanding of the importance of developing an integrated logistics strategy and
how this provides competitive advantage through cost reductions and enhanced customer
services.
Understand the range of potential business arrangements and relationships available to firms
involved in international supply chain activities.
Leverage variety of strategies, techniques, tools and technology to develop a responsive supply
chain in order to compete in the global market
Determine suitable performance measures and metrics for effectively managing international
logistics operations
Understand the role of IT/IS including ERP and RFID in global logistics and supply chains
Recognize the importance of importance of supply chain/enterprise network design and
operational planning
Understand the transportation infrastructure and operations and their implications on
international logistics
23
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business


MS in Technology Management
Develop skills in 3PL (Third-Party Logistics) and understand its significance in productive global
supply chain operations
Understand the importance of Reverse logistics
Pre-requisites: POM500 or equivalent
Relationship of course to program context and effectiveness: The course is designed to provide
students with an understanding of the methods and tools used by today’s logistics managers. An
applied, problem-solving approach will be used as the learning focus. The goal of this course is
to prepare students to succeed in managing the 21st century logistics operations.
Assignments and Grading
Exam 1
Exam 2
Case analyses and presentations
Major Group Project & Presentation
Class Participation & Attendance
Total
20
20
15
30 (Appendix I)
15
100
Group Project
Project report and Presentation
Credit: 30%
Project:
Industrial Project -- Logistics Strategy and Management: A Case Experience. Primarily, this is a
case study project.
Description:
The industrial project is based on the collection and analysis of data from a company about its
logistics strategies and operations management. This should include the following: Company's
background, current logistics strategies/methods, problems and challenges with productivity and
quality, future strategic directions of the company, logistics management policies, and
recommendations to improve the competitiveness of the company.
You can choose any company and it could be either in manufacturing or services.
Details of the Report:
The report should have a minimum of 20 pages and maximum of 25 pages.
The organization of the report (but not restricted to):
24
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business














Proposed Degree:
MS in Technology Management
Title of the project
Names of the students
Abstract
Introduction
Literature survey on the specific topics of logistics systems and operations
Project methodology
A Case Study/Review on the operations of an international company
Company background
Analysis of the current logistics strategies and operations
Summary of findings and recommendations
Lessons learned from the project
Conclusions
References
Appendices
Assessment Criteria:
Nature of the project planning and execution
Quality of the report
Presentation
Reading Materials (Samples)






Gunasekaran, A., Lai, K.-H. and Cheng, T.C.E., “Responsive Supply Chain: A Competitive Strategy
in a Networked Economy”, OMEGA, Vol. 36, No. 4 (2008), 549-564.
Gunasekaran, A., Ngai, E.W.T. and Cheng, T.C.E., “Developing an E-Logistics System: A Case
Study”, International Journal of Logistics: Research and Applications, Vol. 10, No. 4 (2007), 333349.
Gunasekaran, A. and Ngai, E.W.T., "Virtual Supply Chain Management", International Journal of
Production Planning and Control, Vol. 15, No. 6 (2004), 584-595.
Gunasekaran, A. and Ngai, E.W.T., “3PL: Experiences from China resources logistics (Hong
Kong)”, International Journal of Logistics Systems and Management, Vol. 1, No.1 (2004), 81-97.
Yahaya, Y.Y., Gunasekaran, A. and Abthorpe, M., “Enterprise Information Systems Project
Implementation: A Case Study of ERP in Rolls-Royce”, International Journal of Production
Economics, Vol. 87, No. 3 (2004), 251-266.
Gunasekaran, A. and Ngai, E.W.T., “The Successful Management of a Small Logistics Company”,
International Journal of Physical Distribution & Logistics Management, Vol. 33, No. 9 (2003),
825-842.
25
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Course number: POM 681
MS in Technology Management
Number of Credits: 3
Course Name: Business Analytics & Data Mining
Course Description: Introduction to business analytics and data mining. Topics covered include
data mining, exploratory data analysis, methods for classification and prediction, affinity
analysis, multiple regression, logistic regression, discriminant analysis, and clustering.
Applications of business analytics and data mining methodologies to a wide variety of real world
business data are included.
Objectives/Learning Outcomes/ Course Expectations: The emphasis of this course is on
applications of business analytics and data mining, rather than on mastering the theoretical
underpinnings of the techniques.
From this course you will:
o Be able to appreciate the enhanced data rich environment of today’s global
economy and get exposed to the related business intelligence service opportunities
that exist
o Be able to provide a practical understanding of the key methods of classification,
prediction, reduction and exploration that are at the heart of business analytics and
data mining
o Be able to decide and use appropriate tools and techniques in different situations
o Be introduced to leading business analytics and data mining software
o Be able to gain the intellectual capital required to provide business analytics and
data mining services
Pre-requisites: POM 500 (or equiv.)
Relationship of course to program context and effectiveness: Business analytics and data mining
is a required course for MS in technology management. Effective technology management
requires skills in the area of analytics when dealing with data, and this course provides hands-on
opportunities for developing such skills.
Assignments and Grading
Following is the break-up of the class grades:
Evaluation Type
Score
Tests (3)
Homework Assignments
In-class group assignment
Team Project
30%
20%
20%
25%
Attendance
TOTAL
05%
100%
26
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
Final grades would be determined based on all five items discussed above with weightings as
indicated. The course contents are designed to help you to be successful in your current or future
profession. And therefore to pass this course, a student must develop and demonstrate basic
understanding of the concepts, and good comfort level in interpretation and application. Given
below are the grades based on the final course score:
Grade
A-, A, A+
B-, B, B+
C-, C, C+
D-, D, D+
F
Final Score (%)
90-100
80-89
70-79
60-69
00-59
Tests:
There will be three tests throughout the semester, which will be announced at least one
week in advance. Statistical tables and formulae required in the exam will be provided
when necessary.
Homework assignments:
For homework assigned in a class, a due date will be indicated. On-time homework
submissions will be graded out 100% and those submitted late will be graded only out of
50%.
In-class group assignment:
Groups will break out to apply what they learnt in the first half of the class to new data in
the second half of the class. Then they will present the results to the class and encourage
a discussion of the challenges. Each group should expect to make one such presentation
during the course. The work done by the group should be sent to the instructor by email
before the start of the next class.
Team project:
Based on their collective work experience, each team should identify, and execute a
business analytics/data mining project that relies on the techniques covered in the class.
The key tasks here are:
o To identify a business problem or a series of interesting questions that deal with either
classification, prediction or clustering
o Identify sources of data that could potentially be useful in addressing your questions
o Pre-process – clean, validate, visualize your data
o Develop your model considering alternative techniques, selecting the most
appropriate one in the process.
o Interpret your results, and write a final report including an executive summary of your
findings. This will be due during the finals week.
o Prepare a 10-15 minute presentation for the last class meeting
27
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
CLASS SCHEDULE*
(a) Day/D
Topics
ate
Week-1
1. What is business analytics and data mining?
• Data partitioning
• Training, validation and holdout samples
• Open ended exploration as opposed to a strict view on inference
• Oversampling rare events
• Danger of overfitting
Week-2
2. Exploratory data analysis
• Data pre-processing
• Visualization
• Variable reduction, principal components
• Curse of dimensionality
Reading: SPB2007 Chapter 11
In-class group assignment: Data visualization using XLMiner
Week-3
3. Supervised learning - Classification and Prediction
• Judging classification and predictive performance
• The concept of lift
• Multiple linear regression
• Model selection
Reading: SPB2007 Chapters 3.1.1-3.1.4, 4
In-class group assignment: Regression using the Boston_Housing.XLS data
to predict home sale prices; and/or the airfare prediction case for new routes
Week-4
TEST #1 based on Topics 1 – 3
Items Due before test 
Week-5 & 6
Homework Assignment-1
4. Simple Classification Schemes
• Naïve Bayes
• K-Nearest Neighbors
Reading: SPB2007 Chapter 5
In-class group assignment: Model a bank’s previous campaign's customer
behavior to analyze what combination of factors makes a customer more
likely to accept a personal loan.
Week-7
5. Classification and Prediction
• CART
• Logistic regression
Reading: SPB2007 Chapter 6, 7
Week-8
6. Classification and Prediction
28
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
• Logistic regression
• Discriminant analysis
Reading: SPB2007 Chapter 7, 9
In-class group assignment: Repeat the 4th class’ bank loan assignment using
DA
Week-9
TEST #2 based on Topics 4 – 6
Items Due before test 
Week-10 &11
Week-12
Homework Assignment-2
8. Affinity Analysis
• Association Rules
Reading: SPB2007 Chapter 10
In-class group assignment: Cross Selling at Food Retailer
9. Unsupervised Learning
• K-means clustering
• Hierarchical clustering
Reading: SPB2007 Chapter 12
In-class group assignment: Marketing to frequent fliers
TEST #3 based on Topics 7 – 8;
Week-13
Items Due before test 
Homework Assignment-3
*The class schedule is tentative, and is subject to change at the instructor’s discretion.
29
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Course number: POM 682
MS in Technology Management
Number of Credits: 3
Course Name: Technology Management Strategies
Course Description: An exploration of economic analysis and corporate finance concepts when it
interacts with the adoption of new technology. Students are required to have basic
macroeconomic and finance knowledge. This course considers new technology evaluation; cost
of capital; firm valuation with new technology; the financial decision interaction with technology
choice; strategic consideration and economic analysis; the short and long term economic analysis
of technology adoption. The concepts that are analyzed in relation to organization problems are
market domination, risk profile and analysis, the resolution of new technology risk, and market
efficiency. The validity of analytical tools is tested based on the analysis of financial instruments
and sustainable and no sustainable market inefficiencies.
Objectives/Learning Outcomes/ Course Expectations: The course is designed to provide students
with an understanding of the methods and tools used by today’s technology managers. An
applied, problem-solving approach will be used as the learning focus. The goal of this course is
to prepare you to succeed in managing the 21st century challenges in business and industry.
From this course you will:












Technology Forecasting
Managing the Forecasting Project
Gathering and Using Information
Different Phases of Technology Adoption
Economic and Market Analysis
Impact Assessment of New Technology
Cost-Benefit and Risk Analysis
Implementing the Technology
Technology Competitiveness Business Base of Innovation.
Technology Strategy Technical Base of Innovation.
Tech Mining and Technological Innovation
Managing the Present from the Future
Pre-requisites: POM500 or equivalent
Relationship of course to program context and effectiveness: This course is a required class for
MS-Technology Management program. This course considers new technology evaluation; cost
of capital; firm valuation with new technology; the financial decision interaction with technology
choice; strategic consideration and economic analysis; the short and long term economic analysis
of technology adoption.
30
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
Assignments and Grading
Exams .................................................30 points
Term Paper .........................................30 points
Case Analysis .....................................15 points
Quizzes and Reading Assignments ....15 points
Class Participation ..............................10 points
Total ................................................ 100 points
31
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Course number: MIS 650
MS in Technology Management
Number of Credits: 3
Course Name: Information Technology Management
Course Description: This course provides an introduction to the information technology (IT)
used in modern organizations. It’s designed to provide a technical understanding of IT, practical
experience and management perspectives on its utilization in organizations.
Objectives/Learning Outcomes/ Course Expectations
Upon successful completion of this course you will be able to:
a. define the basic concepts of information and communication resources and identify their
strategic importance in contemporary business organizations;
b. analyze the overall information needs of an organization and identify the role of IT and
systems in satisfying them;
c. describe the underlying technologies for computer-based information systems and
communications and their future trends and impacts;
d. identify the issues of planning, organizing, and controlling information and communication
resources and evaluate the different managerial approaches and techniques needed in order
to effectively deal with such issues;
e. be aware of the ethical implications of information production, storage, and use in an
organization;
f. effectively identify, search, analyze, and present oral and written information pertinent to
information and communication resources management
Pre-requisites: Completion or waiver of all foundation courses
Relationship of course to program context and effectiveness: several sentences
Assignments and Grading
1. Class Participation (15%):
I encourage, enjoy, and expect lots of participation and discussion in this class. You are expected
to read the assignments and analyze the cases before the start of the class, and are encouraged to
participate in the class discussions of the cases and the relevant subjects. For useful and high
quality case discussion to occur, it's essential that you be thoroughly familiar with the assigned
cases and the reading materials. The instructor (and WebCT) will maintain a record of the
participation of each student during the semester. Individual grades depend on the quantity and
quality of participation
2. Individual Case Analysis reports (18%):
For information on the memorandum format that you will use to write your individual case
analyses, please see Appendix A for detail and format.
3. Team Case Analysis and Presentation OR Team Research Paper and Presentation (22%):
32
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
Team Case Analysis: For details on the format that teams are expected to use to report their case
analyses, please see Appendix A for detail. See Appendices D & E for a writing
rubric and presentation rubric that will be used to grade case write-ups and presentations. One
group presentation will be in class, one will be online (we will introduce Wimba, a
type of collaborative software, later in the semester)
Each team member will be peer evaluated by the other members in the team. If the majority of
the group rates an individual group member significantly below or above average, that
individual's portion of the group project will be altered at the instructor's discretion. Please be
sure to complete and turn in your peer evaluation form before the end of the semester
(available in Appendix C. You may use the peer evaluation guidelines available as Appendix B
to complete the form.
Team Research Paper: Teams of 3-4 can pick a topic of interest and develop the topic through a
research paper and presentation
5. Final Exam (20%).
A take home exam will be given at the end of the semester. No more than 3 pages per question
(typed and single spaced). Your answers are expected to be precise and complete.
You may consult any information source available to you; however, you must work
independently.
6. Other Individual Work (25%)
This will include a variety of individual assignments throughout the semester.
1. Team Assignments
· When assigned a case, the team will be required to make a presentation (with PowerPoint slides
and handouts, as appropriate) on the scheduled evening -- no written report. Class discussion of
the case will follow the presentation given by the presenting individual/team on the scheduled
evening.
Case Analysis and Presentation:
A problem solving approach to case analysis will be used in class. For this approach, the
individual/team should take a consultant role and assume that it was hired by the organization to:
· make use of its knowledge of IT management;
· provide an objective opinion on one or more problems;
· provide realistic options for action for this organization.
For other cases, a problem solving approach may not be relevant, and the team should take an
educator role. The case may be viewed as a “textbook” example to be critiqued in relation to
other class readings and/or experience. The written report (presentation text) should be a
maximum of 5 double-space pages. You should include copies of all tables, diagrams, etc. used
in your presentation. The cover sheet should include team member names. Provide two copies to
the instructor. Additionally, provide a one-page exec summary to all students in the class.
The oral presentation should be your professional best, last no more than 30 minutes, and each
team member should have a part. You should illustrate your presentation with computer
projected PowerPoint slides.
2. Individual assignment
If you are not scheduled to present a case, you are required to analyze the case and turn in a onepage written memo. The memo should follow the report format attached with this syllabus.
33
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Course number: MIS 675
MS in Technology Management
Number of Credits: 3
Course Name: Advanced Project Management
Course Description: Managing projects from an organizational perspective. Introduction to Project
Management will be briefly reviewed. The principal areas of discussion will be aligning the projects
with business strategies, managing multiple projects in the form of programs (Program management),
and in the form of portfolios (Portfolio Management), and marshalling organizational assets through
a project management office (PMO).
Objectives/Learning Outcomes/ Course Expectations
Students will develop an understanding of the diverse activities involved in managing projects in
an organization. Upon completion of the course students will:








Be able to determine the alignment between organizational strategies and project, program
selection
Understand the concept of Program and Portfolio Management.
Be able to develop strategies for program executions.
Understand how to develop managing portfolios and develop portfolio planning
Describe how to use portfolio management as a strategic tool
Learn resource allocation, audits and Portfolio management metrics
Understand Strategic planning of a PMO (Project Management Office)
Understand various ways that projects can be organized, and the special requirements for
managing cross-cultural projects.
Pre-requisites: POM500 or equivalent
Relationship of course to program context and effectiveness: several sentences
Assignments and Grading
The grades for this class will use the new plus/minus system.
Your grade will be based upon your performance on the following evaluations:
Evaluation Type
Exams (2)
Individual Case study (1) and Group Case study (2)
Group Project (1)
Weekly discussion and participation
Total:
Percentage
20%
25%
25%
30%
100%
34
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
Scoring Element
Letter grades
A
AB+
B
BC+
Percentage
94 and up
93.9-90
89.9-87
86.9-83
82.9-80
79.9-77
Letter
C
CD+
D
DF
Percentage
76.9-73
72.9-70
69.9-67
66.9-63
62.9-60
<59
Learning Component:
Textbook: The various readings from the textbook are critical components of this course. You
are required to read the assigned chapters prior to the class for which they are scheduled. I won’t
be rehashing the material from the text; I will use it as a springboard for weekly activities. You
may not be able to follow the weekly activities unless you’ve read the required material. See the
class calendar at MyCourses for topics, chapters and other assigned materials. Weekly
participation is required for each week.
Case studies: Case study will be a major approach in this course. A significant portion of this
course will involve case studies including two individual case studies and one group case study.
The deliverable of each case study will be a case analysis report. It is recommended that the
report will be 1.5 line space, 3-page length and in “Time New Roman” font.
The case analysis report must have an executive summary, a short introduction that summarize
the cases, briefly explain how you or your team view the problems, apply the course concepts in
proposing solutions, conclude with your own assessment of the solution.
Group project: Students will complete a group project, which requires students to manage
multiple product development projects. Concepts will be applied. Microsoft Project will be used
in the project.
Exams: There will be two exams. All exams are counted and none are dropped. Occasionally, I
will curve an exam if necessary to bring the class. I aim to return exams within a week
35
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Course number: MIS 681
MS in Technology Management
Number of Credits: 3
Course Name: Business Intelligence and Knowledge Management
Course Description: Business intelligence (BI) and knowledge management (KM) issues facing
technology management today and methodologies needed for technology management using BI
and KM. Concepts of BI and KM, processes of BI and KM, and the integration of BI and KM
for technology management are discussed.
Objectives/Learning Outcomes/ Course Expectations
Students in this course will develop an understanding of business intelligence for organizations
to fundamentally rethink organizational information utilization, and will develop an
understanding of knowledge management for organizations to fundamentally rethink
organizational learning strategy, structure, and process. Through the course students will
1. Understand how BI helps organizations prosper in facing the challenges of technology
management.
2. Be able to collect and analyze data to improve strategic and tactical decisions in technology
management.
3. Understand the importance and roles of knowledge management in technology management.
4. Be able to apply knowledge management techniques for technology management;
5. Be able to analysis and design knowledge management systems for technology management.
Pre-requisites: MIS 650 Information Technology Management, or permission
Relationship of course to program context and effectiveness:
This course is an integration of two closely related contemporary topics for Master’s students:
business intelligence (BI) and knowledge management (KM).
In the global competitive environment, organizations must fully use and manage technology for
competition. BI is an integrated approach to the extraction of insights from massive data for
organizational technology management strategies formulation and implementation. BI enables
organizations to achieve objectives by providing decision makers with critical insights of
industrial needs, technology diffusion, technology project management, financial performance,
and other managerial aspects of technology management. Its components include social network
analytics and data visualization, business performance management, data warehousing, and data
mining. BI involves organizational processes, starting with data model infrastructure, then data
preparation, followed by data analysis, integration, transformation of data to information, and
finally the actual use of BI information. In this course, students will learn BI concepts and
methods and processes to improve business decisions in technology management.
36
Institution:
University of Massachusetts- Dartmouth
Charlton College of Business
Proposed Degree:
MS in Technology Management
KM is a process through which organizations generate value from their intellectual and
knowledge-based assets. It includes identifying crucial knowledge, aligning technology
development strategy, transitioning from managing data to managing knowledge, implementing
knowledge sharing in organizational learning communities. In this course, students will learn
KM process and strategies, organizational changes for KM, IT for KM, and practical techniques
for planning, designing, developing, and managing enterprise KM systems for technology
management.
As a Master’s course, this course emphasizes
(1) Concept of BI and KM;
(2) Methodologies of BI and KM; and
(3) Integration of BI and KM for technology management.
Assignments and Grading add rows if necessary
(1) Individual OLAP competition (25 points):
Each student is required to complete a technical assignment of OLAP independently. Higherorder thinking and creative approach to the assignment are required. Individual presentations of
the technical assignment will be a competition. The requirements for the technical assignment
are outlined in Item 8.1.
(2) Online participation (25 points):
This course will be highly online interactive. Students are expected to actively participate in
discussions and make contribution to the learning. Specifically, students will make presentations
of reading reports of the selected KM textbooks and the supplemental journal articles or cases.
If the enrollment permits, students will join groups, and peer evaluations (Appendix B) will be
used for assessment.
(3) Term Paper (50 points):
Individual student is also expected to write a term paper on BI and KM for technology
management in order to clearly understand the concepts of BI and KM, and apply them to
technology management. The topic of term paper is proposed by individual student (see the
Schedule) and approved by the instructor. Topics of term papers could be classified into two
categories.
(a) Research on an important issue of BI and KM in the context of technology management.
Potential topics in this category can be found in individual chapters of the textbook and/or
journals in the BI and KM fields (through the library ABI/ProQuest online databases such as
ABI/ProQuest Global).
(b) Project report of BI and KM for technology management. A BI and KM project report
must be based on a real firm where the student obtains first-hand experiences. A report is to
identify problems/opportunities of the firm in BI and KM practice, and provide
recommendations to the firm to improve the BI and KM for technology management.
37
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
MS in Technology Management
The topic of term paper on BI and KM is chosen by the student and approved by the instructor.
A typical term paper is 20 double-spaced pages, excluding references and appendices. The
structures of term papers are highly depending on the topics. Nevertheless, the following general
structures might be applied.
For BI and KM research paper:
• Introduction – overview of the issue which is interesting to technology management
• Analysis and discussion of the issue
• Your suggestion/solution/recommendation
• Conclusion
• At least 20 references (the BI and KM literature and/or the Internet sources) that are cited in the
text
For Project report of BI and KM for technology management:
•.Introduction - background
• Descriptions of the information system of the organization, and current BI and KM
• Problems/opportunities for BI and KM
• Recommendations
• Implementation plan and conclusion
• Appendices - interview/survey, diagrams, samples
• At least 10 references (the BI and KM literature and/or the Internet sources) that are relevant to
the project
General writing rubric and reference format are listed in Appendix A and Appendix C,
respectively. The online presentation should be your professional best. Each student can have
about 15-20 slides.
Appendix A. Paper Writing and Presentation Rubric
Learning Outcomes
Organizational
Structure
(15%)
Excellent-Good-Fair-Poor
(100 – 0)
 Important details and topics are well
organized
 Clearly developed and linked
introduction and conclusion
 Smooth transitions
 Few errors in grammar
 Appropriate use of vocabulary
Writing and
 Cited resources correctly and
38
Institution:
Proposed Degree:
University of Massachusetts- Dartmouth
Charlton College of Business
Presentation
(15%)
MS in Technology Management
excellent use of reference materials
 Professional page/slides layout
 Understanding of the
context and concepts
Content and
Thinking
(70%)
 Convincing arguments
 Demonstrates higher-order think
skills beyond remembering what
learned from the lectures or
textbooks
39
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Appendix B. Guidelines for Peer Evaluation
(1) You are explicitly prohibited from discussing this assignment with anyone else. You have an
entire semester to earn a favorable peer evaluation from your team members. Please start to
think about peer evaluation at the very beginning of the semester.
(2) At the end of the semester fill the following form.
(3) Return the evaluation form directly to the instructor. You will NOT receive an individual
grade until this evaluation form is returned to the instructor.
(4) Any information you provide in this form will remain confidential.
(5) If an individual is evaluated by the majority of the team substantially below or above the
team average level, his/her team portion of the grades may be adjusted.
====================================================================
Peer Evaluation Form
Your Name:
Please write down the names of the members in your team, and then use the following criteria to provide
an objective evaluation for each member. Your evaluation is confidential and will be used only for
grading purposes.
Names of Other Team Members
Peer Evaluation Criteria
1.
2.
3.
(Use 1-10 scale, 10 means strongly agree)
Displayed Leadership skills
Displayed understanding of the subject and
thinking skills
Contributed significantly to the
cases/project
Delivered his/her work on time
Easy to work with
Help other people
Comments: (Here you may provide any information you want the instructor to be aware of)
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Course number: MIS 685
Master of Science in Technology Management
Number of Credits: 3
Course Name: Enterprise System: Theory and Practice
Course Description: To study a variety of management issues related to enterprise systems
(ES). ES is the central nervous system in any modern organizations. To help students
effectively use and manage this central nervous system, this course will cover key ES
management issues based upon both classic and most recent case/research studies. Main
discussion topics include the fit between enterprise systems and organizations, knowledge
transfer between consultants and organizations, performance evaluation of enterprise
systems, and enterprise system selection and implementation issues, etc. Besides
conceptual discussions, a real-world enterprise system (a proprietary system or an open
source system) will be used to help students obtain hands-on experiences and facilitate the
learning process by linking theory with practice.
Objectives/Learning Outcomes/ Course Expectations
From this course you will:




Understand the functions and appreciate the complexity of Enterprise System
Understand the management challenges in Implementing Enterprise System
Study theories related to Enterprise System
Gain practical experiences with Enterprise Systems
Pre-requisites: ACT500, POM 500 (or equiv.), and MIS 650
Relationship of course to program context and effectiveness: several sentences
Assignments and Grading
Following is the break-up of the class grades:
Evaluation Type
Score
Tests (3)
30%
Homework Assignments
15%
In-class group assignment 20%
Team Research Project
30%
Attendance
05%
TOTAL
100%
Score
94% and Up
90%-93.9%
87% - 89.9%
83%-86.9%
80%-82.9%
77% - 79.9%
Final Grade
A
AB+
B
BC+
Score
73%-76.9%
70%-72.9%
67% - 69.9%
63%-66.9%
60%-62.9%
Less than 60%
Final Grade
C
CD+
D
DF
41
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Tests:
There will be three tests throughout the semester, which will be announced at least one
week in advance.
Homework assignments:
For homework assigned in a class, a due date will be indicated. On-time homework
submissions will be graded out 100% and those submitted late will be graded only out of
50%.
In-class group assignment:
Each group should expect to make presentations during the course to discuss their learning
from paper reading and group discussions. The work done by the group should be sent to
the instructor by email before the start of the next class.
Team project:
Each team will be required to develop a research paper based on learning during the class.
The paper can be purely theoretical or empirical. All teams will make presentations in the
class. The grading will be based on the efforts made, the insights generated, and the
learning by the class.
Sample Readings
1. Dong-Gil Ko, Laurie J. Kirsch and William R. King “Antecedents of Knowledge Transfer from
Consultants to Clients in Enterprise System Implementations” MIS Quarterly Vol. 29, No. 1,
Special Issue on Information Technologies and Knowledge Management (Mar., 2005), pp.
59-85
2. MG Morris, V Venkatesh “Job characteristics and job satisfaction: understanding the role of
enterprise resource planning system implementation”. MIS Quarterly, 2010, pp143-161.
3. DM Strong, O Volkoff “Understanding organization-enterprise system fit: a path to
theorizing the information technology artifact”. MIS Quarterly, 2010, pp731-756
4. TF Gattiker, DL Goodhue “What happens after ERP implementation: How interdependence
and differentiation affect plant level outcomes”. MIS Quarterly, 2005 pp559-585
5. W Luo, DM Strong “A framework for evaluating ERP implementation choices”. Engineering
Management, IEEE, Vol. 51, No. 3, 2004. Pp322-333.
6. Raymond F. Zammuto, Terri L. Griffith, Ann Majchrzak, Deborah J. Dougherty, Samer Faraj
“Information Technology and the Changing Fabric of Organization”. Organization Science,
Volume 18 Issue 5, September-October 2007, pp. 749-762.
7. Orlikowski W. J. “The duality of technology: Rethinking the concept of technology in
organizations”. Organ. Sci. (1992) 3:398–427.
Readings from other publications such as Harvard Business Review or Forbes may also
be added.
42
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Tentative Schedule
Week 1: Course Intro and Enterprise System Demo
Week 2: Enterprise System Practice
Week 3: Understanding organization-enterprise system fit
Week 4: Knowledge Transfer from Consultants to Clients in Enterprise System
Implementations
Week 5: Enterprise System practice
Week 6: the impact of enterprise resource planning system implementation on Jobs
Week 7: Impact of ERP: How interdependence and differentiation affect plant level
outcomes
Week 8: Enterprise System Practice
Week 9: ERP performance evaluation
Week 10: Information Technology and the Changing Fabric of Organization
Week 11: The duality of technology
Week 12 Team Presentations
Week 13: Team Presentations
43
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Course number: POM 675
Number of Credits: 3
Course Name: International Supply Chain Management
Course Description: This course will give the student a better understanding of business
processes through which “value-adding activities” to international customers and vendors are
accomplished, such as order fulfillment, product development, and customer service. This
course provides fundamental ideas on how to develop a comprehensive corporate logistics and
supply chain strategy that will assess such factors as total quality management, efficient and
effective shipping and transportation options, tools for business process design, lean and agile
management systems, traffic management, time compression, performance measurement systems
and benchmarks, and inter-firm coordination.
Objectives/Learning Outcomes/ Course Expectations: Upon completion of the course, students
are expected to:



Develop an understanding of the importance of developing an integrated international
logistics strategy and how this provides competitive advantage through cost reductions
and enhanced customer services.
Understand the range of potential business arrangements and relationships available to
firms involved in international supply chain activities.
Students will be able to evaluate transportation options and apply effective decision
criteria in operating across physical and national boundaries
Pre-requisites:
Relationship of course to program context and effectiveness: several sentences
Assignments and Grading
Final grades will be based upon the evaluation tools described below.
Percent of final grade
Classroom Participation
10%
Individual Project
20%
Homework Assignments/Case Analysis
10%
Group Project
20%
First Exam
20%
Second Exam
20%
Description of each evaluation tool (word lengths are approximate goals)
Individual Project,
Project Description will be handed out on September 13th
44
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Length:
Group Project,
Project Description will be handed out on September 13th
Length:
Presentation : 20-25 Minutes, including Q& A
Classroom contribution
10%
Quantity does not necessarily mean quality!
This metric will reflect the value of what you add to the class discussion.
During every class there will be an opportunity to comment or ask questions or help other
students by explaining a difficult concept.
Participation will be judged based upon:
(1) your attendance;
(2) Whether you made comments that indicate that you read the assigned material and are wellprepared;
(3) Whether you were assertive but respectful;
Exam’s 1 & 2
Length 50-60 Questions
Format: Multiple Choice, fill in the blank & True/False
Review for each test will be conducted during the class immediately prior to the exam. Study
Sheets will be provided two-three class sessions prior to the test.
45
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
Appendix 4
External review team report
Proposed Master of Science in Technology Management (MSTM) Degree
Appendix 5
Institutional Response to external review
Proposed Master of Science in Technology Management (MSTM) Degree
Appendix 6
Vitae for current faculty
Proposed Master of Science in Technology Management (MSTM) Degree
1. Angappa Gunasekaran, Ph.D., Dean
2. Bharatendra Rai, Ph.D., Chair, Associate Professor
3. Dan Braha, Ph.D., Professor
4. Julia Li, Ph.D., Assistant Professor
5. Laura Forker, Ph.D., Professor
6. Sharon Ordoobadi, Ph.D., Associate Professor
7. Shouhong Wang, Ph.D., Professor
8. Soheil Sibdari, Ph.D., Associate Professor
9. Timothy Shea, Ph.D., Associate Professor
10. Zhengzhong Shi, Ph.D., Associate Professor
46
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
BIOGRAPHICAL SKETCH
A. Personal
Name:
Education:
Bharatendra Rai
Ph.D. Industrial Engineering, Wayne State University
M.S. Technology, Indian Statistical Institute
M.S. Statistics, Meerut University (India)
B. Positions and Honors (in reverse chronological order)
Positions and Employment
Sept. 2012-present
Chair and Associate Professor, Department of Decision and Information
Sciences, Charlton College of Business, Umass Dartmouth
Sept. 2006-Sept. 2012 Assistant Professor, Department of Decision and Information Sciences, Charlton
College of Business, Umass Dartmouth
Oct. 2004-Aug. 2006 Quality & reliability Engineer, Ford Motor Company, Dearborn through RGBSI,
Detroit
Sep. 1993-Dec. 2000 SQC Specialist, SQC & OR Division, Indian Statistical Institute
Other Experience and Professional Memberships
2004
1998
ASQ Certified Six Sigma Black Belt.
ISO-14000 lead assessor – certificate awarded by Marsden Environmental
International.
ISO-9000 lead assessor – certificate awarded by British Standards Institute.
1997
Honors
2007
2006
2005
2005
2005
2004 & 2002
Areas of Research:
Paper presentations award at International conf. on QM Practices, India
Powertrain Technology Innovation Award by Ford for ‘Warranty Forecasting
Model’
Excellence Award by Director (North American Diesel, JV's and Alliances)
Employee Recognition Award by FAIA for Ph.D. dissertation in support of Ford
Award for Exemplary Teamwork on NHTSA Investigation at Ford
Presenters award at ASI’s Robust Engineering symposium.
business analytics & data/text mining, applied statistics, quality and
reliability engineering, analyzing big data, multivariate applications.
C. Scholarship
20 peer-reviewed publications
03 books and chapters
32 presentations and national and international Conferences and Symposia
47
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Selected Peer-reviewed Publications
Rai BK, Nepal BP, Gunasekaran A, Li J (2013). “Optimization of process audit plan for minimizing
vehicle launch risk using MILP.” International Journal of Procurement Management, Vol. 6, No. 4, 379393.
Gunasekaran A, Rai BK, Griffin M (2011). “Competitiveness of Small and Medium size Enterprises: An
Empirical Research.” International Journal of Production Research, Vol. 19, No. 18, 5489-5509.
Rai BK (2010). "Experimental study of factors influencing maturing data phenomenon in warranty
performance indicators." International Journal of Product Development, Vol. 12, No. 3/4, 220-234.
Nepal BP, Rai BK (2010). “Reducing Paint Waste in a Color Sample Manufacturing Industry.”
International Journal of Business Excellence, Vol. 3, No. 2, 186-205.
Rai BK (2009). “Warranty Spend Forecasting for Subsystem Failures Influenced by Calendar Month
Seasonality.” IEEE Transactions on Reliability, Vol. 58, No. 4, 649-657.
Rai BK (2009). “Classification, Feature Selection and Prediction with Neural-Network Taguchi System.”
International Journal of Industrial and Systems Engineering, Vol. 4, No. 6, 645-664.
Rai BK (2009). “Strategies for feedback on reliability and robustness from automobile warranty data.”
International Journal of Product Development, Vol. 8, No. 3, 276-290.
Gunasekaran A, McGaughey RE, Ngai EWT, Rai BK (2009). “E-Procurement Adoption in the
Southcoast SMEs.” International Journal of Production Economics, Vol. 122, 161-175.
Rai BK, Singh N (2008) “Nonparametric Hazard Rate Estimation Of Hard Failures with Known Mileage
Accumulation Rates in Vehicle Population.” International Journal of Reliability and Safety, Vol. 2, No.
3,248-263.
Rai BK (2008). “Implementation of Statistical Process Control in an Indian Tea Packaging Company.”
International Journal of Business Excellence, Vol. 1, No. 1-2, 160-174.
Rai BK, Chinnam RB, Singh N, (2008). “Prediction of drill-bit breakage from degradation signals using
Mahalanobis-Taguchi system analysis.” International Journal of Industrial and Systems Engineering, Vol.
3, No. 2, 134-148.
Rai BK, Singh N (2007) “ Computer experiments for circuit optimization using Symmetric Latin
Hypercube Designs.” International Journal of Product Development, Vol. 4, No. 5, 442-458.
Rai BK, Singh N (2006) “Customer-rush near warranty expiration limit and nonparametric hazard rate
estimation from known mileage accumulation rates.” IEEE Transactions on Reliability, Vol. 55, No. 3,
480-489.
Rai BK, Singh N (2005). “A modeling framework for assessing the impact of new time/mileage warranty
limits on the number and cost of automotive warranty claims.” Reliability Engineering & System Safety,
Vol. 88, Issue 2, pp 157-169.
Rai BK, Singh N (2005). “Forecasting automobile warranty performance in presence of maturing data
phenomena using multilayer perceptron neural network." Journal of System Science and System
Engineering, Vol. 14, No. 2, pp 159-176.
Rai BK, Singh N, Ahmed M (2005). “Robust design of an interior hard trim to improve occupant safety in
a vehicle crash.” Reliability Engineering & System Safety, Vol. 89, Issue 3, pp 296-304.
Rai BK, Singh N (2005). “Forecasting warranty performance in presence of maturing data phenomena.”
International Journal of System Sciences, Vol. 36, No. 7, pp 381-394.
Rai BK, Singh N (2004). “Modeling and analysis of automobile warranty data in presence of bias due to
customer-rush near warranty expiration limit.” Reliability Engineering & System Safety, Vol. 86, Issue
1, pp 83-94.
Rai BK, Singh N (2003). “Hazard rate estimation from incomplete and unclean warranty data.”
Reliability Engineering & System Safety, Vol. 81, Issue 1, pp 79-92.
Anand KN, Prasad VR, Rai BK (1998). “Efficiency improvement of a filter circuit through design
optimization.” Quality Engineering, Vol. 10, No. 3, pp 455-466.
48
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
D. Teaching
Selected Courses
POM 500
Statistical Analysis (MBA- both face-to-face and online)
POM 690
Business Analytics & data mining
POM 212
Business Statistics (both face-to-face and online)
POM 333
Quantitative Business Analysis (both face-to-face and online)
POM 345
Operations Management (both face-to-face and online)
POM 445
Total Quality Improvement
POM 446
Process Design and Management
POM 425
Materials Management
49
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
BIOGRAPHICAL SKETCH
A. Personal
Name:
Education:
Shouhong Wang
Ph.D. Information Systems, McMaster University
M.B.A. Tsinghua University
B.Eng., Mechanical Engineering, Tsinghua University
B. Positions and Honors (in reverse chronological order)
Positions and Employment
Sept. 2001-present
Professor, Department of Decision and Information Sciences, University
of Massachusetts Dartmouth
Other Experience and Professional Memberships
1976-1979
General Production Manager, Handan Iron & Steel Co., China.
Honors
Areas of Research: Business intelligence and analytics, semantic web, information systems
design research, business education.
C. Scholarship
106 peer-reviewed publications since 1990
21 books and chapters
51 presentations and national and international Conferences and Symposia
Selected Peer-reviewed Publications
Wang, H., and Wang, S., “Data Summarization Ontology-Based Query Processing,” Expert Systems With
Applications, 40(6), 2013, pp. 2109–2116.
Wang, S., and Wang, H., “Organizational Schemata of E-Portfolios for Fostering Higher-Order
Thinking,” Information Systems Frontiers, 14(2), 2012, pp.395-407.
Wang, S., "The Unpredictability of the Standard Back Propagation Neural Networks in Classification
Applications," Management Science, 41(3), 1995, pp.555-559.
D. Teaching
Selected Courses
MIS 212
MIS 312
MIS 322
MIS 432
MIS 690
Programming and Problem Solving
Web Application Development and Programming
Systems Analysis and Design
Database Design and Implementation
Information Technology Management
50
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
BIOGRAPHICAL SKETCH
DO NOT EXCEED FOUR PAGES
A. Personal
Name:
Laura Forker
Education:
Ph.D. Operations Management, Arizona State University
M.A. Economics, Indiana University
A.B. Economics and German Area Studies, Cornell University
B. Positions and Honors (in reverse chronological order)
Positions and Employment
2013 – present
2004 - present
2002-2004
1997-2002
1994-1997
1992-1994
1988-1991
1986-1987
1985-1987
Director, Online Bachelor of Science in General Business Administration degree
program
Professor, Department of Decision and Information Sciences, University of
Massachusetts Dartmouth
Professor, Department of Management, University of Massachusetts Dartmouth
Associate Professor, Department of Management, University of Massachusetts
Dartmouth
Assistant Professor, Operations & Technology Management Department, Boston
University
Assistant Professor, Department of Management, Michigan State University
Research Associate, Center for Advanced Purchasing Studies, AZ
Research Associate, The Hudson Institute, IN
Associate Instructor, Department of Economics, Indiana University
Other Experience and Professional Memberships
2013
2013
2011-2013
2007-2012
2004-2005
Scholar Coordinator, APICS Scholars Education Program,
APICS International Conference, Kissimmee, FL.
Vice President at large, Decision Sciences Institute.
Member, Board of Directors, Decision Sciences Institute
Secretary, Northeast Decision Sciences Institute.
Member, Board of Directors, Northeast Decision Sciences Institute.
Co-Coordinator, New Faculty Development Consortium, Decision Sciences
Institute national meeting, San Francisco, CA, 2005.
Professional memberships:
51
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
AcademyHealth
APICS: The Association for Operations Management
Decision Sciences Institute
Institute for Supply Management
Honors
2011
1981-1985
Lifetime Certified Purchasing Manager award.
Awarded for significant achievements and contributions to the field of supply
management. Institute for Supply Management.
Sigma Phi Omega (Gerontology Honor Society)
Beta Gamma Sigma (Business Honor Society)
Phi Chi Theta (Professional Business and Economics Society)
Alpha Iota Delta (Decision Sciences Honor Society)
Sigma Iota Epsilon (Management Honor Society)
Senior Research Fellowship, National Association of Purchasing Management
Doctoral Dissertation Fellowship, National Association of Purchasing
Management
Series 7 Stockbroker Certification, National Association of Securities Dealers.
Areas of Research:
brief description of research interests.
2006
2001
1993
1991
1989
1998
1991
Process and quality (including safety) improvement in health care; supply chain management,
especially supply management, in service and manufacturing business/organizations.
C. Scholarship
55 peer-reviewed publications
6 books and chapters
60 presentations and national and international Conferences and Symposia
Selected Peer-reviewed Publications
Laura B. Forker and Peter Stannack, “Cooperation versus Competition: Do Buyers and Suppliers Really
See Eye-to-Eye?,” European Journal of Purchasing and Supply Management, Vol. 6, No. 1, March 2000,
pp. 31-40.
Laura B. Forker, William A. Ruch, and James C. Hershauer, “Examining Supplier Improvement Efforts
From Both Sides,” Journal of Supply Chain Management, Vol. 35, No. 3, Summer 1999, pp. 40-50.
Laura B. Forker, "Factors Affecting Supplier Quality Performance," Journal of Operations Management,
Vol. 15, 1997, pp. 243-269.
52
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
D. Teaching
Selected Courses
POM446
POM345
POM445
POM452
POM690
POM651
POM677
POM490
POM675
Process Management
Operations Management
Total Quality Improvement
Service Operations in Health Care
Management of Health Care Operations
Advanced Operations Analysis
Logistics Strategy and Management
Procurement and Supply Management
International Supply Chain Management
Doctoral Seminar: Models in Supply Chain Management
Principles of Microeconomics
Principles of Macroeconomics
53
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
BIOGRAPHICAL SKETCH
A. Personal
Name:
Education:
Soheil Sibdari
Ph.D., Industrial & Systems Engineering, Virginia Tech
M.S., Economics, Virginia Tech
B.S., Computer Science, Shahid Beheshti University, Tehran Iran
B. Positions and Honors (in reverse chronological order)
Positions and Employment
Jul. 2013-present
Sep. 2011-present
Sep. 2005-Aug. 2011
Associate Professor, Information Systems & Operations Management
Department, Business School, The University of Auckland, New Zealand
Associate Professor, Decision and Information Sciences Department, Charlton
College of Business, University of Massachusetts, Dartmouth
Assistant Professor, Decision and Information Sciences Department, Charlton
College of Business, University of Massachusetts, Dartmouth
Other Experience and Professional Memberships
Honors
2005
Part of my dissertation was a "Finalist Receiving Honorable Mention in the 2005
Manage-ment Science in Railroad Application Student Competition" (RASIG)
for the paper "RevenueManagement of Auto train at Amtrak," Annual Meeting of
INFORMS, San Francisco, CA.
Areas of Research:
Operations Research, Revenue Management and Dynamic Pricing, Game
Theory Applications in OR
C. Scholarship
11 peer-reviewed publications
1 books and chapters
7 presentations and national and international Conferences and Symposia
Selected Peer-reviewed Publications
Sibdari S. and D. Pyke, (2013) \Dynamic Pricing with Uncertain Production Cost: An Alternating-Move
Approach," European Journal of Operational Research, accepted.
Aslani S. M. Modarres and S. Sibdari (2013) \A Decomposition Approach in Network Revenue
Management: Special Case of Hotel" Journal of Revenue and Pricing Management, 12(5) 451-463.
54
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
Anderson M. H. and S. Sibdari, (2013) \An Empirical Study of Product Investment in the Rent-to-Own
Industry," International Journal of Revenue Management, 7(1) 37-55.
Rahmandad H. and S. Sibdari, (2012) \Joint Pricing and Openness Decisions in Software Markets
with Reinforcing Loops," System Dynamics Review, 28(3) 209-229.
Anderson M. H. and S. Sibdari, (2012) \Investment and Pricing Decisions in the Rent-to-Own
Industry in the Presence of Stock Outs," Journal of Operational Research Society, 63(1) 86-106.
Sibdari S. and X. Zhang and S. Singh (2012) \An Optimization Method for Bidding Strategy in theTACSCM Model," International Journal of Operational Research, 14(2) 121-134.
D. Teaching
Selected Courses
POM 212
POM 333
POM 345
POM 415
POM 465
POM 500
POM 651
POM 675
POM 690
POM 691
Business Statistics (sophomore level)
Quantitative Business Analysis (junior level)
Operations Management (junior level)
Applied Decision Models (senior level)
Logistics and Supply Management (senior level)
Statistics Analysis (MBA core)
Advanced Operations Analysis (MBA core)
International Supply Chain Management (MBA elective, online)
Healthcare Operations Management (MBA elective)
System Dynamics (MBA elective)
55
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
BIOGRAPHICAL SKETCH
A. Personal
Name:
Education:
Zhengzhong Shi
Ph. D. Manufacturing Management, University of Toledo, Ohio, USA
M.S. Computer Simulation in Chemical Engineering, Zhejiang University, PRC
B.S. Process Control in Chemical Engineering, Zhejiang University, PRC
B. Positions and Honors (in reverse chronological order)
Positions and Employment
2009 - Present
2005-2009
2001-2005
2000-2001
1998-2000
1996-1998
Associate Professor (Tenured) of Management Information System, University
of Massachusetts at Dartmouth, USA
Assistant Professor of Management Information System, University of
Massachusetts at Dartmouth, USA
Assistant Professor of Management Information System, North Dakota State
University, USA
Lecturer, North Dakota State University, USA
Part Time Lecturer, University of Toledo, USA
Research and Teaching Assistant, University of Toledo, USA.
Other Experience and Professional Memberships
1995-1996
1994-1995
1989.8-1991.8
1988.7-1988.8
1987.7-1987.8
Project Manager, Accounting Information System Design, Quickware
Electronic System Company, Hangzhou, China
Database Designer and Programmer, Accounting Information System
Engineer, Chemical P r o c e s s Control System Design and
Implementation, Research Institute of Industrial Control Technology, Zhejiang
University, Hangzhou, China
Intern, Shanghai Gaoqiao Refinery, Process Control
Intern, Zhenhai Refinery, Process Control
Honors
2010
2002
2001-2002
2000
Best Track Paper Award: Z. Shi, “Development of a Maturity Index for Open
Source (OS) Content Management System (CMS): A Case Study of the DRUPAL
th
platform- the Award Winning OS CMS”, The 4 International Conference on
Operations and Supply Chain Management, Hong Kong, Shunde, & Guangzhou,
China, Jul.25-Jul.31, 2010
Sigma Iota Epsilon
The National Dean’s Lists
Phi Kappa Phi
56
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
1996-2000
Proposed Degree:
Master of Science in Technology Management
Research and Teaching Assistantship, College of Business Administration,
University of Toledo
3 times scholarship winner in Zhejiang University, PRC
1985-1989
Areas of Research:
Open source software and open-source community, IS strategy, IS
outsourcing, E-commerce
C. Scholarship
11 peer-reviewed publications
24 proceeding papers/presentations and national and international Conferences and Symposia
Selected Peer-reviewed Publications
Z. Shi, “Impact of Multi-Role Playing on Individual Innovativeness in Open Source Software (OSS)
Community: An Empirical Test”. Accepted, Journal of Information Technology Management,
Forthcoming, 2014.
Z. Shi, “The Role of IS Architecture Planning in Enhancing IS Outsourcing’s Impact on IS Performance:
Its Antecedents and an Empirical Test”, Journal of Enterprise Information Management, 2010, Vol. 23
No. 4, pp.439 – 465.
Z. Shi, A. S. Kunnathur, and T.S. Ragu-Nathan. “Exploring the Impacts of Interdependent Relationships
on IOS Use: The Roles of Governance Mechanisms.” Journal of Computer Information Systems. Vol. 30,
No. 3, 50-62. Spring 2010.
D. Teaching
Selected Courses
University of Massachusetts at Dartmouth 2005-present
MIS 481
MIS 432
MIS 341
MIS 315
MIS 101
E-Business/Commerce Applications
Database System
Data Communications and Networks
Information Systems
Business Organizations: Functions and Systems
North Dakota State University 2000-2005
MIS 770
MIS 470
MIS 376
MIS 370
Information Resource Management (Case Study approach, 20+ Harvard and
University of Hong Kong Business School Cases, MBA core course)
Advanced IS Management (Enterprise Resource Planning (ERP) systems and
Database Driven Web site design with case studies)
Telecommunications and Computer Network
Principles of Management Information Systems
57
Institution:
Proposed Degree:
University of Massachusetts Dartmouth
Charlton College of Business
Master of Science in Technology Management
Appendix 7
Program Abstract
Proposed Master of Science in Technology Management (MSTM) Degree
Purpose and Description of the Program
Background
The Department of Decision and Information Sciences (DIS) within the Charlton College of
Business at the University of Massachusetts Dartmouth proposes the establishment of a new
degree program namely Master of Science in Technology Management (MSTM). The program
consists of 30 credit hours (24 credits for required core courses and 6 credits for required elective
courses and 3 foundation courses are required but not counted towards degree) and it is offered
entirely online. The program can be pursued either in full-time or part-time basis. In its full-time
format, it can be completed within 1 or 1.5 years. Initially, this program will only accept new
students in the Fall semester and the projected number of the first batch of students is 10 based
on the current enrollment of OM and MIS majors and the MBA applicant pool1. Within 3-5
years, we estimate that the program will have 30-45 students.
Goal
The MSTM program is designed with the primary goal of helping engineers and managers
appreciate and comprehend the complexity of management challenges in today’s technologydriven, Internet based, dynamic, and globalized business world.
Audience
In general, the MSTM program is designed for professionals who are focused on both
technology and business, and who are passionate about creating value at the intersection of
business and technology. More specifically, the intended audiences include both experienced
engineers who would like to advance their careers in management, and senior managers who are
facing challenges of implementing complicated enterprise level systems. Graduates should be
well-prepared to lead their organizations to respond innovatively, rapidly, and effectively to the
challenges in the dynamic, technology-driven, and competitive global business environment.
Relationship to Mission and Vision
The University and the College aspire to enhance the Master (and Doctoral) programs by
creating technological capabilities for the delivery of educational and outreach programs. The
new online Masters initiative is fully aligned with this strategic priority of UMass Dartmouth and
the Charlton College of Business. Moreover, according to the Charlton College of Business
1
Current enrollment for MIS major is around 62 and for OM is about 99. Assuming 2.5% of these
students may apply for this degree program after graduation, then we have around 4 students. In
addition, assuming some original MBA applicants may apply for this degree instead of MBA, then we may
have 6 additional students. We currently have 300 MBA students.
58
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
mission and vision statements, the college seeks to become a highly visible institution offering
continuous quality improvement in management education through innovative academic
programs that engage internal, external, and global communities with a focus on making positive
impact on business theory and practice, teaching, scholarship, corporate responsibility and
sustainability. The MSTM program will address the above mission and vision in several aspects
including: 1) Value-based management. The MSTM program will emphasize the linkage
between theory and practice across the entire spectrum of technology management functions.
This will be achieved, for example, by providing students with the opportunity to experience
simulated workplace environments, and by providing experiential and case-based learning as
dominant delivery tools. These delivery tools will provide context for problems, particularly for
those who have not experienced workplace scenarios. 2) Corporate Responsibility and Ethics.
The MSTM program will emphasize real-world ethical considerations across technology
management functions. This will be achieved, for example when choosing strategic
technological options, by engaging students in ethical imagination, recognizing ethical issues,
analyzing relevant ethical concepts, practicing and observing sense of responsibility, and dealing
with ethical ambiguity and disagreement.
3) Sustainability. The MSTM program will deal with the vital subject of green technologies and
sustainable development. Environmental concerns and the choice of technology are integrated
into different business fields including environmental management, operations management,
finance, and strategic management. The MSTM program will address this linkage by providing
tools for evaluating new technology adoption taking sustainability and environmental issues into
account. 4) Global View. The MSTM program will provide experiential and case-based learning
as the dominant delivery tools, with contemporary and international themes to promote global
thinking. Given the international nature of the intended audience, the program will leverage on
the diversity, culture, and global nature of the student body. 5) Branding and Visibility. The
MSTM program will contribute to building a base of alumni advocates, a significant fraction of
whom are or will become senior managers, which will promote the reputation of the program and
support the University’s branding initiatives.
Need for the Proposed Program
The Key Strategic Role of Technology Management: Intense global competition and fast-paced
changes in the business environment force companies to effectively manage their technological
assets and innovations to create competitive advantage, as already recognized in a joint report by
the National Research Council (NRC) and U.S. industry in the late 80’s. Technology
Management includes a broad range of activities such as technology strategy, forecasting,
product development, life cycle management, knowledge management, and technology
acquisition and transfer. Today, technology management has been established as a standard
academic discipline with graduate degree programs or certificates being offered by leading
59
Institution:
University of Massachusetts Dartmouth
Charlton College of Business
Proposed Degree:
Master of Science in Technology Management
business schools around the world (e.g., see http://www.iamot.com/). The proposed MSTM
degree program not only addresses the much needed strategic role of technology management,
but also helps to establish and strengthen the Charlton College of Business as a highly visible
institution offering continuous quality improvement in management education through
innovative academic programs.
The Market Need for Technology Management: Consideration of this program is also market
driven. According to the Bureau of Labor Statistics (BLS), employment of computer and
information systems managers is expected to grow, nationwide, by over 18% from 2013-2020.
Additionally, the BLS has shown that Massachusetts ranks second (after Maryland) in High
Technology job growth. The top employers in Massachusetts continue to be the leading
companies in the high-technology, medical device, and software industries. Moreover, according
to SMBeat, the continued employment growth in these sectors has enabled Massachusetts to
reestablish itself as an epicenter for innovation, with renewed vitality and niche markets for tech
entrepreneurs. In addition to steady market, lack of similar online program in the state of
Massachusetts enhances the impact of this Master program.
Overview of Curriculum
Core courses cover topics such as operations, logistics, advanced statistics and data mining,
economic models of technology adoption, general issues and challenges in information
technology management, business intelligence and knowledge management, enterprise systems,
and project management. Electives could be a master project with emphasis on application of
learning in exploring new technology management challenges or solving real company practical
problems. Electives could also be coursework to further expand students’ knowledge in
management of technology. In a nutshell, this program should bridge the gap between engineers
and managers by helping them gain a better understanding of a variety of management
challenges in operations, and enabling the effective use of many powerful enterprise system
functions to meet those challenges. This program is designed to attract both engineers and
managers to further advance their career in the area of technology management.
Resource Implications
Initially, this program can be supported by existing faculty in CCB with additional FTL/PTL.
Over time, as the program grows, it is necessary to recruit new faculty in both MIS and POM.
Further, a lab could be very helpful in helping students practice using enterprise level systems
including ERP, CRM, SCM, data mining, business intelligence, and knowledge management
tools. While the lab is under the management of CITS, faculty should have full administrative
access to all computers in the lab.
60