SERVICES STANDARDISATION IN ACTION
An Australian case study on the development
of AS 5725 Boarding standard for Australian
schools and hostels
PASC 38 Services Standardization Workshop
Dr Bronwyn Evans
Chief Executive Officer
Standards Australia
Case study on the development of AS 5725
OVERVIEW
1. The Growth of Services – The New Wave
2. Services The New Driver of The Australian Economy
3. Catching The Education Growth Opportunity:
A New Frontier
4. Addressing A Market Gap: The Solution
5. An outline of the Australian Standard
6. Some Takeaways
Case study on the development of AS 5725
THE GROWTH OF SERVICES – THE NEW WAVE
“The 2011 World Development Indicators show
that the services sector accounted for almost 71%
of global GDP in 2010 and is expanding at a
quicker rate than the agriculture and the
manufacturing sectors.” UNCTAD
Source: http://unctad.org/en/conferences/gsf/2013/pages/importance-of-services.aspx accessed on 10 April 2015
Case study on the development of AS 5725
SERVICES THE NEW DRIVER OF THE AUSTRALIAN
ECONOMY
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Services industries constitute a large and growing share of the Australian
economy and global trade
Services now account for 67.8% of GDP and 86.7% of total employment
In 2013–14 the Australian economy produced goods and services valued at
$1.6 trillion, employed 11.5 million people and represented more than 2
million active businesses
The value of Australia’s services exports was around $57 billion in 2013–14
which is nearly 20% of total exports
This has also been supported by strong growth rates in tourism, education,
professional services, financial services, health services and information
technology
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Case study on the development of AS 5725
SERVICES THE GROWTH ENGINE
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Case study on the development of AS 5725
SERVICES: A KEY EMPLOYER
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Case study on the development of AS 5725
AUSTRALIA’S POSITION COMPARED TO PEERS
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Case study on the development of AS 5725
CATCHING THE EDUCATION GROWTH
OPPORTUNITY: A NEW FRONTIER
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Despite the growth and importance of education services this sector has
been challenging for Standards Australia
Significant government involvement and oversight in this sector means that
our value add is limited
One of the problems in Australia that has been identified relates to the
different types and quality of facilities for boarders attending school .
Regulations and child protection vary considerably from State to State and
between States and Territories further complicating the matter
However, key education stakeholders turned to SA as a solution provider to
look at developing a National Boarding Standard for Australian schools and
hostels
This standard provides a strong reference site for future work in the
education services sector and supports a key export sector for Australia
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Case study on the development of AS 5725
ADDRESSING A MARKET GAP: THE SOLUTION
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The Australian Boarding Schools Association submitted the net benefit case
on behalf of a wide range of stakeholders to SA
The objective of this Standard is to provide owners, operators, managers
and staff of boarding services with a set of requirements that will deliver a
safe, healthy and productive environment for boarders
The project commenced in June 2013 and Standards Australia established
a new technical committee ED-001 Education Facilities & Services
Management to develop the Australian Standard
The drafting of the AS has been completed over 11 meetings and 22
months and is due to be published in the 3rd Q 2015
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Case study on the development of AS 5725
AN OUTLINE OF THE AUSTRALIAN STANDARD
1. SCOPE & GENERAL
4. STAFF
1.1 scope
1.2 application
1.3 referenced documents
1.4 definitions
4.1 general
4.2 health, safety and wellbeing of staff
4.3 competence and professional learning of staff
4.4 management of staff
2. GOVERNANCE & MANAGEMENT
5. PARENT, FAMILY & COMMUNITY
ENGAGEMENT
2.1 general
2.2 management of the boarding service
2.3 records management
2.4 financial management
5.1 general
5.2 parent and family engagement
5.3 community engagement
3. BOARDERS
6. FACILITIES
3.1 child protection of boarders
3.2 safety of boarders
3.3 health and well-being of boarders
3.4 holistic development of boarders
3.5 supervision of boarders
3.6 providing for boarders with particular needs
6.1 requirements relating to the development and
management of the facility
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Case study on the development of AS 5725
SOME TAKEAWAYS
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The successful implementation of an Australian Boarding School Standard
will encourage higher professional standards in the care of school aged
boarders
This Australian Standard will allow schools offering residential care to be
able to evaluate the quality of their boarding experience against nationally
agreed benchmarks
With the growth of the education services, Standards Australia sees this
project as the first of a number of projects that can support this important
services sector
Australia has a crucial role to play in developing and supporting
international standards; including the education services sector!
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QUESTIONS
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