A Comprehensive Plan
for Library Support of Online and
Extended Education
Continued integration and
relevance of the library to
online students.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos,
Allison Leaming, Ginny Sylvester - 14th Off-Campus Library Services
Conference - April 28-30, 2010
Afghanistan Stability/COIN
Dynamics
New York Times Article Tuesday, April 27, 2010, retrieved from
http://incredimazing.com/page/Afghanistan_Stability_COIN_Dynami
cs, April 29, 2010
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Arizona State University
ASU
Campuses
Tempe:
48,623
Downtown:
6,655
West:
6,604
Polytechnic:
5,106
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Background
1. Current enrollments are low but growing.
2. Library adds information literacy and critical
thinking to ASU Online.
3. Online programs are seeking greater integration
with ASU Libraries.
“Students who took all or part of their class
online performed better, on average, than
those taking the same course through
traditional face-to-face instruction.”
Means, B., Toyama, Y., Murphy, R., Bakia, M., & Jones, K. (2009). Evaluation of evidence-based
practices in online learning: A meta-analysis and review of online learning studies. Retrieved October,
15, 2009.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Universities’ reasons for going online
•Student demand for flexible schedules (68%)
•Providing access (67%)
•Making more courses available (46%)
•Increasing enrollment (45%)
Students from Leslee Shell’s Bio 187 class
Parsad, B., & Lewis, L. (2008). Distance education at degree-granting postsecondary institutions:
2006–07 No. NCES 2009044). Washington, DC: U.S. Department of Education; Institute of Education
Statistics. Retrieved from http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2009044
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Our charge…
• Develop guiding principles
• Perform a needs
assessment and
environmental scan
• Create a sustainable and
scalable plan
Students from Leslee Shell’s Bio 187 class
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
ONYX Task Force
• Librarian for Online and Extended Education
appointed (June 2009).
• Online and Extended Education (ONYX) team
formed.
• ONYX charged with creating a comprehensive plan- drafted a “team charge.”
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Guiding Principles
• ACRL’s Access Equity
Principle invoked
• E
• Worked with IT to
identify 100% online
students
• “DE” students
– Tracking use of ILL
– Providing articles
Ezra Stoller Archive. Retrieved from Artstor
March 29, 2010.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Our Charge – Part 2
ENVIRONMENTAL SCAN/
NEEDS ASSESSMENT
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Four Components of Needs
Assessment
1. Who was currently teaching online?
2. Did online instructors know about the
library?
3. What are our peer institutions doing?
4. What did the Program coordinators expect?
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
1)New Online Classes/Librarians
• Subject librarians lacked a complete picture
of all online courses being taught.
• List was prepared and sorted by campus,
subject area and subject librarian.
• Sent to subject librarian with a link to the
LibGuide for Online Programs.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
2)Survey of Online Instructors
Were faculty aware of library services?
• Lit review showed contrasting levels of
awareness.
• We created a brief, open-ended survey
• 647 participants taught one online class in 2009
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Survey Goals
1. Identify numbers
teaching in various
online programs.
2. Assess faculty
awareness of library
services.
3. Identify barriers for
faculty in using library
resources.
TV Monitor and Buddha. Stuart Collection
(San Diego, Calif.) retrieved from Artstor on
March 29, 2010.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Response
157 responses (n=647)
23% response rate
79% taught in traditional
programs
21% taught in 100%
online programs
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Library Resources Tab in Blackboard
• 53.5% were very
likely to use a
blackboard tab;
• 28.2 were likely to
use it
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Instructors generally unaware of
library resources
• General lack of awareness
• Students lack knowledge and
motivation.
• Requested webinars and workshop
• Technical issues
– Non-functioning links in blackboard
– Problems with FMG
– Problems accessing e-books
Danny Lopez, Tohono O’odham
language and culture
preservationist, teaches at Tohono
O’odham Community College in
Sells, Arizona (AP Photo/Arizona
Republic, Sherrie Buzby, 24
November 2004)
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Specifics
73% had not used subject librarian research
assistance
73% had not used Ask-a-Librarian Chat
70% had not used streaming video
67% had not used online library tutorials
59% had not used e-books
48% had not linked to e-journal articles
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison
Leaming, Ginny Sylvester - 14th Off-Campus Library Services Conference - April 2830, 2010
Some comments
Lack of Awareness
•
•
•
•
•
•
I have NO IDEA where to start. I am
an adjunct.
I don’t know how to get help for my
students from Library staff.
I’m a faculty associate (part-time) and
no one has ever told me what I can do
with library services or what you have
to offer.
Limited understanding of the lib site
and how it works.
I honestly don’t know if you have one,
but a tutorial on database search
techniques would be helpful.
There appears to be very little
guidance from ASU in general about
how to go about setting up an online
course.
The Friendly Grey
Computer. The Museum of
Modern Art. Retrieved from
Artstor March29, 2010.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
More comments
Interest in training
• Provide a series of workshops for faculty so we can learn
about this.
• Have Webinars in teaching how to use the tools online.
• Help instructors be aware of the services you provide – as a
part time instructor that teaches primarily online, I’m not sure
what’s going on.
• Having it available is good, knowing how to USE IT is quite
another story.
• The University probably needs a required basic course
THROUGH the library (online)…
• I don’t know what resources/tools I have as an instructor to
offer. I would love a tutorial on all the tools. When can I
have a session with someone who can show me all of those
tools?
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Diagram of
CPU Chip.
Museum of
Modern Art,
Retrieved
from Artstore
March 29,
2010
3)Libraries institutions were
surveyed
•
•
•
•
University of California-Los Angeles
Florida State University
University of Illinois at Urbana-Champaign
Indiana University-Bloomington
University of Iowa
• Michigan State University
• University of Minnesota-Twin Cities
• Ohio State University-Main Campus
• Oregon State University
• Rutgers University-New Brunswick
• The University of Texas at Austin
• UT Telecampus
• University of Wisconsin-Madison
• Northern Arizona University
B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
•Leslee
University
ofLibrary
Toronto
Sylvester
- 14th Off-Campus
Services Conference - April 28-30, 2010
Trends revealed through
interviews - Technology
Libraries are:
– Streamlining online services by reducing
authentication and clicks
– Exploring customized library pages in CMS
– Using myLibrary tab that is customized to each
student based on degree affiliation and provides
virtual library identity
– Struggling to provide tech support for students
having problems.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Peer Institution Interviews
• Describe your Distance Education Program
• How do you promote your online services?
• Is there a library fee for online students? If
so, how much?
• Do you perceive/forsee expansion issues?
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Instruction
• Libraries are:
– Using software like Jing, ScreenR and Captivate to
create online library tutorials
– Working with subject librarians to create learning
objects.
– Teaching for-credit courses and a survey course
for freshmen
– Providing chat services during extended hours
– Focusing on learning outcomes in online learning
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Instruction (continued)
• Libraries are:
– Providing a general library tutorial on the e-library
web site
– Using Net Tutor to enroll and quiz students (Ohio
State University)
– Instruction is provided through a web conferencing
tool
– Looking at the scalability of being an embedded
librarian
– Creating learning modules in blackboard’s eCommunity feature.
– Providing library instruction during on-campus
orientations.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Marketing
• Librarians are:
– Writing columns for DE newsletters to share tips
– Sending students e-mail blasts
– Telling adjuncts “this is how you get in touch with
the library”
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Document Delivery
Books are shipped by UPS with a prepaid return
mailer. Students outside of US must pay
return.
Library pays for shipping out; students pay for
shipping back.
Books, DVDs, VHS tapes and CDs are sent to a
postal address with return postage.
Provide document delivery to students through
a statewide consortium.
Are not shipped to individual homes, but to
locations throughout the state.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Trends in ILL
• Document delivery in decline as e-resources
increase
• Are not differentiating between online and oncampus students.
• Are subsidizing up to $60.00 per student in
ILL.
• Are struggling to identify distance learning
students from on-campus students.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Fees
• Majority of libraries interviewed did not
charge a fee. However, some libraries are:
– Considering a fee
– Charging $5.00 for shipping books each way.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Concerns about growth
• Many libraries:
– Perceive problems in embedding librarians and
providing document delivery as numbers of online
students grow, but few have developed plans to
deal with growth.
– Are concerned about state budgets and realize
online classes save money.
– Are experiencing problems with money that are
keeping them from expanding instruction.
– Are worried that expansion of services would
create stress if demand were suddenly to grow
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Differentiated Structures
• Online librarians are integrating themselves
into the distance learning structures of their
institutions (University of Iowa, Northern
Arizona University).
• Universities have a variety of structure for
distance learning including centralized and
decentralized decision-making or a
combination of both (University of Iowa).
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Online Collections
• Libraries are
– Purchasing as much as possible in electronic
formats (Michigan State University).
– Eliminating print and monograph collections. For
the past five years, they have purchased only
electronic resources (NAU).
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Recommendations for Action
Phase 1:
– Provide equitable service for all students,
regardless of location.
– Identify basic services for “DE” (100% online
distance education) users.
– Pilot usage with new cohort of 100% online
students. Track requests for articles and books
during spring semester 2010, including usage and
costs.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Recommendations for Action
Phase II.
•
•
•
•
•
Based on pilot usage, revise the estimated fee for services
for DE students.
Consider developing support for document delivery on a
wider scale.
Develop a pilot program to assess, instruct and evaluate
library instruction in online programs.
Address lack of awareness and other issues uncovered by
the Online Instructor’s Survey through newsletters,
workshops, webinars, or tutorials.
Raise profile of ASU Libraries in ASU Online Learning web
pages and Blackboard.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Phase II
•
•
•
•
•
•
•
Provide training to all subject librarians.
Rewrite job description of subject librarians to incorporate
support of ASU Online degree programs.
Hire 1.0 FTE Instructional Designer to facilitate development
of tutorials for online learning in information literacy. Provide
software and hardware for quizzes and analytics so that
library modules can be incorporated easily into blackboard
modules. Evaluate equipment/software needed to allow for
growth in online services.
Plan for online growth in database licenses
Consolidate institutional and ARL information on copyright for
online instructors.
Explore eCommunity function and other options in
Blackboard as a repository and assessment tool for library
tutorials.
Continue to communicate with Online Instructional Designers,
Deans, and Department heads involved in online learning
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Phase II Progress
• Project coordinator appointed to work with
subject librarians in seven new programs
coming online in fall 2010.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Training of subject librarians
•
•
•
•
•
Blackboard 9
Quality Matters
Adobe Presenter
ScreenR
Webinars available through UOEEE on team
teaching, linking to materials, assessment
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Rewrite librarians’ job
descriptions
“In response to the launching of seven new
ASU Online Programs in Fall 2010, this
notice is to inform you that effective Monday,
April 26, 2010 up to twenty-five percent of
your time will be assigned to assist with
development of the library components for
the BA in Business Communication, you will
be working with Leslee Shell in this
development.”
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Consolidate Copyright info
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Explore options for repository
and assessment tool
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Library orientation for ASU
Online
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
College of Liberal Arts and Sciences
Boot Camp (90 instructors)
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Library Minute for Online
Planned
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Library widget for Business
Online Courses (Steve Salik)
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
Appendices are located:
west.asu.edu/lshell/OCLS/
Contact:
leslee.shell@asu.edu
Questions?
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
References
Allen, I. E., & Seaman, J. (2007). Online nation: Five years of growth in online
learning. Needham, MA: Sloan Consortium. Retrieved from http://www.sloanc.org.ezproxy1.lib.asu.edu/publications/survey /pdf/online_nation.pdf.
Anderson, R.E. (2008). Implications of the information and knowledge society for
education In Voogt, J and Knezek, G (eds), International Handbook of Information
Technology in Primary and Secondary Education, pp5-22.
Association of College and Research Libraries. (2008). Guidelines for distance
learning library services. Chicago, IL: ACRL division of the American Library
Association. Retrieved from
http://www.ala.org.ezproxy1.lib.asu.edu/ala/mgrps/divs/acrl/standards/guidelinesdi
stancelearning.cfm.
Bradwell, P. (2009). The edgeless university: Why higher education must embrace
technology. London: Demos. Retrieved from
http://www.demos.co.uk/publications/the-edgeless-university.
Jerabek, J. A., & McMain, L. M. (2002). The answer you get depends on who (and
what) you ask: Involving stakeholders in needs assessments. Distance Learning
Library Services: The Tenth Off-Campus Library Services Conference, 387.
Johnson, K., & Trabelsi, H. &. F. E. (2008). Library support for online learners: Eresources, e-services, and the human factors. In T. Anderson (Ed.), The theory and
practice of online learning (Second Edition ed., pp. 397-418). Edmonton, AB: AU
Press, Athabasca University. Retrieved from
http://www.aupress.ca/index.php/books/120146.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010
References (continued)
Parsad, B., & Lewis, L. (2008). Distance education at degree-granting
postsecondary institutions: 2006–07 No. NCES 2009044). Washington, DC:
U.S. Department of Education; Institute of Education Statistics. Retrieved
from http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2009044.
Ryckman, B., Long, V., & and Yedinak, E. (2009). Establishing a baseline:
History, evolution and evaluation of grand valley state university's off-campus
library services. Journal of Library Administration, 49, 75-88.
Steadham, S. V. (1980). Learning to select a needs assessment strategy.
Training and Development Journal, 34(1), 56-61.
Taylor, L.H. (2008). Information Literacy in subject-specific vocabularies: a
Path to critical thinking. College & Undergraduate Libraries, 15: 1, 141-158.
Thomsett-Scott, B., & May, F. (2009). How may we help you? online
education faculty tell us what they need from libraries and librarians. Journal
of Library Administration, 49(1), 111-135.
Veal, R., & Bennett, E. (2009). The virtual library liaison: A case study at an
online university. Journal of Library Administration, 49(1), 161-170.
Leslee B. Shell, Jennifer Duvernay, Ann Dutton Ewbank, Phil Konomos, Allison Leaming, Ginny
Sylvester - 14th Off-Campus Library Services Conference - April 28-30, 2010