Jeanne “Aimee” DuVernay
9855 Jefferson Hwy W39
Baton Rouge, LA 70809
(225) 921-0003(Cell)
jeanne.duvernay@gmail.com
Education
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Bachelors Degree University of New Orleans, May 2004 3.25 GPA
Awarded for Excellence in Academics by the University of New Orleans
Experience
Louisiana Department of Transportation, Contract Worker: October 2013 to Present
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File management implementation for DOTD in all departments
Inventorying documents for daily reports
Assuring all information is accurately reported and searchable.
Analyzing the data collected to make recommendations on document retention
and improved record keeping for all DOTD departments
ITI Technical College, Admission Representative: January 2013 to July 2013
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Providing directions on career choices to prospective students based on their
strengths and weaknesses.
Mentoring students through the admissions process and participating in retention
Conduct face-to-face or personal interviews, telephone interviews and e-mail
correspondence to identify high school and adult student prospects to determine
their educational needs, concerns and interests.
Ensuring compliance with applicable Company policies and procedures, laws
and regulations.
Frazee Recruiting, CSR for Home Depot and The Advocate May 2012 to January 2013
 Operated as a on-line help desk operator
 Daily Reports to update management to the status of all customer and carrier issues
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Assist in new market roll out of products and services
100% customer survey satisfaction rating.
Exceeding sale and chat volume goals
Shaw and HGI, Road Home Program Analyst II: December 2007 to May 2012
 Working with the property team to ensure all state property is accounted for
 Working with file management to assure that all closing grants are accurately
reported
 Insuring that all closing documents of homeowners are kept in order and in strict
confidentiality
 Running a variety of reports to corroborate all procedures have been followed
 Analyzing homeowner documentation to insure applicants are in compliance
Whitney National Bank, Analyst: November 2006 to September 2007
 Ensuring that Currency Transaction and Regulation C and Regulation D reporting is
being performed accurately and in accordance with Federal Regulations and
Procedures
Capital One, Personal Banker: July 2006 to October 2006
 Responsible for developing and managing customer relationships
 Providing high quality financial advice through investment products and services
Capital One, Adjuster II September: 2005 to July 2006
 Responsible for providing exceptional customer service in the loan service
department, specializing in post-Katrina issue management
Student Service Coordinator, University of Phoenix: January 2004 to March 2005
 Coordinated classes
 Assisted students with issues
 Assisted faculty with a variety of problems
 Responsible for employee development activities and employee screening activities
SKILLS
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REFERENCES
All Microsoft Office Programs
Customer Service
Record Improvement Implementation
Clerical Duties
Strong Verbal and Writing Skills
Available upon request