Dale Carnegie Training®
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The Global Leader in Business Training
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People
Performance
Profits
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DALE CARNEGIE TRAINING
®
People •Performance• Profits
Presented by Ralph Nichols-Team Canada
To meet the Challenge in the
Workplace Today Requires...
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Forward Thinking
Relationship Oriented
Service Focused
Technology Literate
Facilitative
Value Added
Team Driven
Leaders …at every level
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Breakthrough to Success!
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People…
unlock the potential
Performance…
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outpace the competition
Profits…
strengthen the bottom line
Dale Carnegie Training®
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Built on 85+ years of success
Innovative firing line skills taught in a
highly interactive coaching setting
Spaced - Learning approach enabling
systematic habit patterning
Building profits by building better
relationships internally and externally
Universal principles tailorable to any
company in any industry
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The Revolutionary
Dale Carnegie® Approach
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…uses team dynamics and intra-group
activities to help people master the
capabilities demanded in today’s tough
business environment…
…delivering enhanced performance levels in
persuasive communication, creative problem
solving, consensus building and focused,
confident and enthusiastic leadership skill.
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Customer Satisfaction Index
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• Dale Carnegie®
Product Tailoring is
ISO 9001 certified.
• More than 300,000
audits and still 96%
satisfaction!
• More than 30 points
higher than the
competition.
Motorola University
Participant Audits
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93
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92.75 99.2 96
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Relevency
Learning
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Prgm
Design
Instructor
Overall
Prgm
The Dale Carnegie® Difference
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• Attitude Change - phase one builds on the resolve
to learn and spurs individuals to envision who
they can become
• Knowledge - phase two provides information,
tools, methods and strategies
• Practice - phase three puts new knowledge into
practice in real-world situations
• Skill Development - phase four hones skills to
deliver breakthrough performance
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How do we
tailor to your
specific needs?
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The Tailored
Solution Process
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To Help XYZ Ltd.
Go From...
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Company Vision
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Operational
Misalignment…
people and teams going in their
own direction...
To This...
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Company Vision
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Strategic
Alignment!
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…people and teams
going in the same
profitable direction...
To Help Clients answer issues
such as...
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• Getting full involvement of team
• Develop people and organization in tandem
• Creating a shared sense of vision
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• Achieving ‘alignment’ in order to get the
best out of people
• Deal with corporate terrorists / bottlenecks
Four Phases of the
XYZ Ltd. Tailored Solution Process
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Reinforcement
and Measurement
Research, Design
and Development
Phase IV
Taking Change Integration &
Skill Development to a
higher level at XYZ Limited
Phase III
Implementation
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Phase I
4
Phase II
Project Focus
and Commitment
XYZ Ltd. Tailored Solution Process
Working to earn sustaining resource status...
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First Phase: Research, Design & Development
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We listen to you and your team to audit,
assess and statistically analyze team needs.
Then, together, we custom design and
structure the change process, choosing from
more than 100 Certified Dale Carnegie®
Modules and different delivery methods.
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First
Phase
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Project Team Road
Map Session
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Business
Improvement
Discussions
Research, Design
and Development
Taking Change Integration &
Skill Development to a
higher level at XYZ Limited
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Report Preparation
and Behavior Series
Designed
DALE CARNEGIE T RAINING®
FOR INSTANCE, the first few
action
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1011 in the Partnering
Process look like this…
Project Partnering Action Steps…
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• Business Improvement Discussions(BID):
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- groups of 20-25 at a time for the entire team
involved in the project
- group consultative process 90 min each
- focused listening and auditing sessions producing
the 7 Health Business Indicators as well as
Personal / Professional Skill Set assessment
DALE CARNEGIE T RAINING®
Project Partnering Action Steps…
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• 7 Business Health Indicators Report
- graph charted report of BID’s results
- Personal Skill Set Assessment of each
participant presented for prgm design purposes
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• Change Integration and Skill Development
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Behavior Development Series Design
- interactive process with Client Leadership
Team and the Carnegie Consultant Team,
using Business Improvement Discussions and
the Skill Set Assessments as guidelines.
XYZ Ltd. Tailored Solution Process
Working to earn sustaining resource status...
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Second Phase: Project Focus & Commitment
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Presenting the overall Behavior
Development Series design with a clear
focus on the measured and guaranteed
Partnering Project Objectives.
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Taking Change Integration &
Skill Development to a
higher level at XYZ Limited
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Project Focus
and Commitment
Report Presentation,
Behavior Series
Confirmation
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Logistical Planning,
Management Team
Preparation
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Kickoff Meeting
(All Participants)
Second
Phase
XYZ Ltd. Tailored Solution Process
Working to earn sustaining resource status...
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Third Phase: Project Implementation…
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With the Behavior Development
Series Project underway, we audit and
refine to respond real-time to changing
conditions on the job with Project Team
members.
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Taking Change Integration &
Skill Development to a
higher level at XYZ Limited
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Full Behavior
Development Series
Implementation
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Implementation
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Measurement
Evaluate &
Refinement
Pilot Behavior
Development Series
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Third
Phase
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XYZ Ltd. Tailored Solution Process
Working to earn sustaining resource status...
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Fourth Phase: Reinforcement & Measurement
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“What gets measured gets done, what does not
get measured does not get done.” Designing
direct self authored links between performance
and recognition, as well as strong Coaching
Skill Training, ensures clear and positive ROI.
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Fourth
Phase
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On-going Strategic
Partnership
development
Recognition,
Measurement &
Evaluation
Reinforcement
and Measurement
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Follow-Up for the
Behavior
Development Series
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Taking Change Integration &
Skill Development to a
higher level at XYZ Limited
A sample selection of Behavior
Development Modules available
from some of our foundation
programs…
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All modules are ACCET certified
and CEU accredited.
Take me to your leader...
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• According to Peter Senge, “Producing
leaders is about 80% leadership establishing direction, aligning, motivating
and inspiring people - and about 20%
management… and in most cases, change
efforts have the percentages reversed!”
• Where do yo spend your time? The Dale
Carnegie Course can support you in getting
results in your organizwtion through
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The World Famous
Dale Carnegie Course®
Drivers for Success...
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 Building Greater Self Confidence
 Sharpening Communication Skills
 Enhancing Human Relation Skills
 Improving Leadership Skills
 Managing Excess Stress and Tension
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The World Famous
Dale Carnegie Course®
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Session by Session Focus
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Foundation for Success
Team Orientation
Building Self Confidence
Setting Breakthrough
Goals
• Using the Power of
Enthusiasm
• Crashing Through
Barriers
• Strengthening
Relationships
• Using the Power of
Recognition
• Becoming Flexible
• Stating Opinions
• Inspiring Others
• Identifying Breakthrough
Results
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The World Famous
Dale Carnegie Course®
What Grads say…
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“This course has been worth
more to me than my
engineering degree and MBA
combined!”
“I’ve found no other course
as focused on ‘firing-line
skill development’ . It’s
electric and fast paced.”
“I’ve found this training to be
timeless in it’s applied
messages of ‘ how-to’
develop and maintain higher
levels of motivation and
professionalism.”
“All 10 employees loved it. It
changed their attitudes with
each other. Productivity has
increased and people get
along.”
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What, are you kidding?...
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• 40% of newly appointed managers fail
within 18 months - that includes performing
significantly below expectations or being
terminated.
• Is your organization rpviding all the tools
your managers need to succeed and
breathrough?...
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Leadership Training
For Managers
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Based on a new paradigm of leadership that
focuses on trust, teamwork, empowerment
and accountability, the LTM develops the
essential skills of creativity, delegation,
communication, problem analysis, time
management and motivation. Projects relate
specifically to the workplace, where skills
can be applied immediately.
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Leadership Training
For Managers
Build
a Better
Management
Team & Save
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Money
The Working Person’s MBA
• Enhancing Leadership
Qualities
• Encouraging Innovation
• Communicating
Powerfully
• Recruiting and
Retaining Talented
Employees
• Improving Decision
Making
• Building Cooperation
• Planning
• Delegation for Results
• Managing Conflict and
Change
• Setting Performance Goals
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• Coaching and Evaluating Others
Hellow, anyone out there?...
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• 87% of customer inquiries are never
followed up
• 23% or requests for literature never receive
a response
• 81% of all sales are closed after the 5th call
• 40% of all sales verterans experience bouts
of call reluctance
• Sales success lies in consistent and
productive sales activity
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The Sales Advantage
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An exciting cutting-edge program attuned to
the demanding role of consultative based
client relationship development. Salespeople
at every level are trained in how to profile and
develop customer relationships that create
repeat business. It empowers you to use the
best technology available to manage and track
the entire sales process. Web based support
and coaching is also part of the process.
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The Sales
Advantage®
Sales Funnel
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The Sales Advantage®
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Session Headings
 Planning the Pre-Approach
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Mastering Telephone and Interview Techniques
Obtaining Critical Information
Developing Sales Solutions
Interpreting Customer Signals and Negotiating
Effectively
Gaining Commitment & Excelling at Follow-Up
Resolving Objections
Applying the Sales Process
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High Performance Teams
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Good teamwork is an unbeatable advantage. In
a hospital emergency room… on the deck of a
sail boat… or in the trenches of business. But
how do you turn talented individual players
into a high performance team? This training
concentrates on how teams can maximize their
effectiveness by establishing ground rules,
leverage shared values and the strengths of
each player to attain team goals.
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High Performance Teams
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• Commitment
• Communication
Between Team
Members
• Communicating as a
Team
Session Titles
• Collaboration Within
and Between Teams
• Collaboration In
Making Decisions and
Resolving Conflict
• Coordination
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World Class Customer Service
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This focused program gives employees the
practical skills to develop and sustain longterm customer relationships. The training
features the best practices on how to
discover customer priorities, understand
customer needs, resolve customer conflict
and anticipate new customer demands. In
addition participants learn ways to create
add-on and cross-selling opportunities.
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World Class Customer Service
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• Understanding World
Class Customer
Service
• Providing SalesRelated Service
• Resolving Customer
Conflicts
Session Titles
• Negotiating with
Customers
• Servicing Internal
Customers
• Achieving World Class
Customer Service
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Wake me up when it’s over!...
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• According to the Wall Street Journal, 200
CEO’s and VP’s rated presentations they
heard accordingly…
• 40% put them to sleep
• 44% were boring
• 13% were neutral
• 3% were stimulating
• Are you in the top 3%?
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High Impact Presentations
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A dramatic video-intensive program that
helps eliminate bad habits that confuse
presentations. It coaches participants to
peak performance levels and is loaded with
fresh ideas, practical tools and the latest
methods. Participants will develop their
communication and persuasion abilities as
the instructors review videotapes of their
classroom performances.
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High Impact Presentations
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• Creating a Positive
First Impression
• Representing Your
Organization
• Presenting Complex
Information
• Communicating With
Greater Impact
Session Titles
• Motivating Others
to Action
• Responding to
Pressure Situations
• Inspiring People to
Embrace Change
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The Global Leader in Business Training
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Dale Carnegie®
• Tailored to, and focused on, your People,
your Performance, your Profits.
• Highly interactive and firing line oriented
to your day-by-day challenges.
• Integrates pre and post 360˚ Job Behavior
Feedback Assessment to maintain results
focus.
• Guaranteed self financing.
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MAGNA SEATING SYSTEMS
A few of our Clients…
Working to earn sustaining resource status...
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D
A LE
C
A R N E G IE
T
R A IN IN G
®
Presented by Ralph Nichols-Team Canada
Dale Carnegie Training®
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The
Global
Leader
in
Business
Training
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People
Performance
Profits
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This presentation produced by
Charles Regan
800.463.6732
519.979.4141
charlie@GoDC.com