Course Syllabus
BSAD B88 – Office Procedures
Spring Semester 2015
www2.bakersfieldcollege.edu/ivey
Office: Business B-1
Phone (661) 395-4363
CRN: 30753 Meets MW 8 – 9:25
Michael Ivey, Professor
Bakersfield College
1801 Panorama Drive
Bakersfield, CA 93305
e-mail: Mivey@bakersfieldcollege.edu
Office Hours
Monday
Tuesday
Wednesday
Thursday
5:30 - 6 p.m.
9:30 – noon
none
9:30 – 11:30 a.m.
Other times by appointment
Required Text and Materials: The Admionitrative Professional: Technology and Procedures.
Fulton-Calkins, Patsy, Dianne Rankins, Kellie Shumack, Cengage Publishing, 2011 ISBN: 0-538-73104-4.
Course Description: A finishing course for students completing their training in office assisting.
Course focuses on the techniques currently taking place in the office environment and is designed to
develop knowledge and skills necessary for success in the workplace. Topics such as job attitudes,
communications, human relations, and time and stress management are featured. Also included are
telephone techniques, processing mail, travel arrangements, appointment scheduling, arranging
meetings, the job application process, and interviewing techniques.
Student Learning Outcomes: Upon successful completion, the student will be able to:
1. Analyze how the office employee combines skills, attitudes, and knowledge to be an efficient
and successful employee.
2. Classify attitudes and traits as they apply to cultural diversity, ethical behavior, and human
relations issues.
3. Plan and arrange on-site and off-site mock company meetings and conferences including
travel requirements, mode of transportation, hotel accommodations, rental cars, meals, and so
forth.
4. Use technology and language skills to prepare written documents including letters, memos,
email, agendas, itineraries, minutes, graphs, and reports.
5. Practice and dramatize desired telephone techniques and methods of greeting clients under a
variety of circumstances.
6. Recognize time management guidelines and apply them to scheduling appointments, and
keeping appointment calendars.
7. Examine the steps for records management and describe how to use them to process
incoming and outgoing records for easy storage and retrieval.
8. Develop working personal employment documents including resume, cover letter, and followup letters that student will ultimately use in securing employment.
9. Develop a personal portfolio and office guide.
Grading
Chapter Quizzes 10 points for each chapter
Final Examination
Homework and Assignments
Total Points Available
Points Available
130
100
280
510
Percentage Scale
A = 100 – 90%
B = 89 – 80%
C = 79 – 70%
D = 69 – 60%
F = Below 60%
Points Scale
456 – 510
405 – 455
354 – 404
303 – 353
0 – 302
Once we complete each chapter, you will be given a 10 question quiz on that chapter. These
CANNOT be made up but you will be able to drop the lowest two scores, this includes missed
quizzes.
Attendance:
There is a direct correlation between attendance and your grade. The fewer days missed, the higher
your grade. In the above grading scale, attendance is not considered as part of your grade, but you
will miss instructor and class discussions that may help you understand material that is important.
Please try to attend regularly and on time, if you know you will be absent, please let the instructor
know immediately. Any work missed is your responsibility to make up and the instructor will not
remind you of missed work. Late assignments will be accepted but there will be a 10% penalty for
each week the assignment is late. After 3 weeks, the assignment will no longer be accepted.
BC Attendance Policy: Students who have been absent from a class should notify the instructor of
the reason for the absence. Absence in no way relieve students of responsibility for work missed.
Excessive absences may result in the student being dropped from the course.
Instructors may drop a student from a course when absences number the equivalent of two weeks of
class recorded from the first day of instruction. If particular circumstances warrant and can be
justified academically, faculty members may drop students after less than two weeks of absences.
Faculty members may give consideration to excusing students from classes to participate in
scheduled college activities (athletics, music, field trips, etc.). The student must make arrangements
in advance to make up the work to be missed.
Class Rules:
1. Attend class promptly as required by your schedule.
2. Be prepared before you come to class, including having assignments read and homework
completed.
3. Take notes in class to help remind you of topics discussed when reviewing chapter tests.
4. The student is on his or her honor. This means cheating is unacceptable and will not be
tolerated. Anyone found cheating in this course will be referred to the Dean of Students.
5. It is your responsibility to drop the course if you stop attending – not the instructor’s.
6. If you feel you are not getting what you expect or deserve from the instructor, talk to him. It
will not affect your grade!
****Students with disabilities who believe they may need accommodations in this class are
encouraged to contact Disabled Student Programs & Services located at Student Services Building,
1st Floor, Counseling Center (661-395-4334), as soon as possible to better ensure such
accommodations are implemented in a timely fashion.
Tentative Schedule
Class Meeting
Read Chapters
1/21/15
Introductions &
Syllabus
1/26/15 & 1/28/15
Chapter 1 & 2
Homework Assignments
Build Workplace Skill #1
Use technology #10
Due Date
2/2/15
February 1, 2015: Last day to drop semester length classes without receiving W grades
2/2/15 & 2/4/15
Chapter 3
Communicate Clearly #5
Communicate Clearly #6
2/9/15
2/9/15 & 2/11/15
Chapter 4
Communicate Clearly #5
Use Technology #9
2/18/15
2/18/15
Chapter 5
Communicate Clearly #6
2/23/15
2/23/15 & 2/25/15
Chapter 6
3/2/15 & 3/4/15
Chapter 7
Communicate Clearly #8
3/9/15
3/9/15 & 3/11/15
Chapter 8
3/16/15 & 3/18/15
Chapter 9
3/23/15 & 3/25/15
Chapter 10
Use Technology #9
Use Technology #10
4/6/15
March 27, 2015: Last day to withdraw from semester length classes and receive W grades
Spring Break the week of March 30 – April 5
4/6/15 & 4/8/15
Chapter 11
Build Workplace Skill #4
4/13/15
4/13/15 & 4/15/15
Chapter 12
Build Workplace Skill #1
Build Workplace Skill #2
Build Workplace Skill #3
Use Technology #9
4/20/15
4/20/15 & 4/22/15
Chapter 13
Use Technology #9
4/27/15
4/27/15 & 4/29/15
Chapter 14
Use Technology #8
RESUME
PRESENTATIONS
PERSONAL CALENDAR
5/4/15
5/4/15 & 5/6/15
Chapter 15
Build Workplace Skill #2
5/6/15
5/11/2015
Final Exam -- Wednesday, May 13 from 8 – 9:50 a.m.