Approach to Credit Union Governance The governance of Earl Grey Credit Union Limited is anchored in the co-operative principle of democratic member control. The members elect the board of directors, who in turn provide oversight of the General Manager and the operation of the Earl Grey Credit Union Limited. In accordance with the bylaws, the Nominations Committee is responsible for the nomination process and election of directors by members. Voting for the directors is conducted by secret ballot by in-branch voting and election results are announced at Earl Grey Credit Union Limited’s annual general meeting. To be elected, the person must be a member of Earl Grey Credit Union Limited. Terms are three years in duration. Collectively, the board is capable to fulfill its role and represents a variety of experience, competence and knowledge. Board of Directors Mandate and Responsibilities The board is responsible for the strategic oversight, business direction and supervision of management of Earl Grey Credit Union Limited In acting in the best interests of the credit union and its members, the board’s actions adhere to the standards set out in The Credit Union Act 1998, the Standards of Sound Business Practice and other applicable legislation. The board is composed of nine elected individuals. In performing its role, the board approves all significant decisions that affect the credit union and its subsidiaries, and regularly meets in camera without the general manager present. The responsibilities of the board are fully described in its mandate and include: Manage its own affairs, such as setting the governance principles, establishing meeting processes and determining the mandate and composition of board committees On an ongoing basis reviews the existing policies of Earl Grey Credit Union Limited to ensure any additions and/or deletions are completed Select the general manager, establish performance objectives and evaluate performance and determine compensation Participate in the development of the annual Strategic Plan; approve the Strategic Plan and annual budget Monitor business risks and management’s progress toward achievement of strategic objectives Review and approve the financial statements and regulatory filings, and oversee timely and accurate reporting to members and the regulator on the credit union’s performance Be accountable to the credit union and its members The meetings of the board of directors are governed by a set of policies, one of which is attendance of the directors to all meetings. Directors are expected to attend all board meetings, and meetings of the committees to which they have been appointed. The board, by policy, must meet at least nine times each year and no less frequently than once every three months. A board member shall attend at least 75% of the board meetings annually. A director shall not miss more than two consecutive meetings unless the board determines that special circumstances preventing meeting this threshold. Failure to meet attendance expectations in policy may disqualify a director from continuing in office. In 2014, all directors complied with this policy. The board met twelve times in 2014. Board Committees The board is divided into a number committees, this partitioning of responsibilities enables a clear focus on specific areas of activity vital to the effective operation of our credit union. Committee memberships are reviewed annually and take into consideration director skills and preferences. Each committee has a mandate outlining its purpose and responsibilities. Outside advisors may be engaged at the expense of Earl Grey Credit Union Limited. Committees meet regularly throughout the year and provide meeting minutes and reports to the board. Audit Committee: is comprised of four directors and oversees the financial reporting process, reviews financial statements, liaises with internal and external auditors and regulators, and reviews internal control procedures. The Committee met three times in 2014. Enterprise Risk Management Committee: is comprised of all nine directors and oversees the identification, understanding and management of risks that may affect Earl Grey Credit Union Limited. The Committee met twelve times in 2014. Executive Committee: comprised of four directors - the board president, the vice-president, Chairman of the Credit Committee and Delegate to SaskCentral. The executive committee acts in the capacity of, and on behalf of the board of directors between regular or special board meetings on all board matters except those which the board may not, in compliance with legislative requirements, delegate to the committee. The Committee did not meet in 2014. Credit Committee: comprised of four directors and ensures credit granting practices comply with provincial and federal regulation. To approve and monitor compliance with lending policy. The Committee met five times in 2014. Conduct Review Committee: comprised of four directors and ensures Earl Grey Credit Union Limited acts with the full integrity and objectivity of its directors, officer and employees by having in place policies, processes and practices that protect people and the organization from claims and from the perception of unfair benefit or conflict of interest. The Committee met five times in 2014. Governance Committee: is comprised of three directors who are not candidates for re-election to the board of directors and oversees the nomination and election processes for elections of credit union directors. The Committee did not meet in 2014. Board Compensation Board members are volunteers, but are compensated for expenses and time. Director Compensation includes: An annual retainer for serving as board president or board vice-president A per diem for each board and committee meeting attended A per diem for activities attended as a representative of the Earl Grey Credit Union Limited board Travel costs, where applicable, to cover the time and mileage to attend meetings Reasonable travel and other out-of-pocket expenses related to board service Board remuneration for 2014 was: Per Diems Actual $13,995. Budget $23,040. Mileage/Travel $ 4,613. $ 6,000. Total $18,608. $29,040. Director Orientation and Continuing Education We believe that director education is important to help directors understand our operations and issues affecting our business, as well as maintain and build skills. The Governance Committee offers an orientation program for new directors to familiarize them with business operations and expectations of our board members. Directors are encouraged to participate in continuing education opportunities that include attending relevant conferences and taking professional development courses at the credit union’s expense. Several board members attended Credit Union Director Achievement (CUDA) training sessions during the year. The CUDA program is under constant revision to be certain that board members remain aware of their responsibilities and have the required tools and skills to help steer their organizations. Evaluation Process The board is committed to effective credit union governance and continuous improvement. Annually, the board conducts an evaluation process to assess the effectiveness of board operations. Board members are asked to complete a detailed questionnaire in key areas of board and committee performance. Results of the evaluation formed the basis of recommendations to the board for improving governance practices and opportunities for board development. CREDIT COMMITTEE REPORT As chairperson of the Credit Committee, it is my privilege to report to the members on the lending activities of the Earl Grey Credit Union in 2014. There were a total of 157 new loans granted to members representing $5,344,501. At year-end the Earl Grey Credit Union was lent out77.75% or $23,541,182. Annually, the Management lending limits are approved by the Board of Directors. A number of years ago the Board increased the Management lending limits to the lending limit of our credit union to ensure that we can handle all our members’ loan requests in a timely manner. In addition, this provides the member with further comfort of privacy with the financial services provided by our credit union, with only the professional staff accessing their loan files. Our lending limit per member for 2014 was $501,882. The credit committee, as per the Credit Union Act 1998, must continue to approve all Board of Directors and management loan requests. As prescribed by legislation, the only member loan files that are reviewed by the complete Board of Directors are those loans delinquent 90 days or greater. The Credit Committee loan approval activity: 2013 Approved 6 for $51,135 Declined None Extended None Line of Credit Renewals 6 for $17,500 2014 7 for $243,682 None None 3 for $41,500 The Manager and Loans Officer loan approval activity: 2013 Approved 196 for $5,938,288 Declined 3 for $448,600 Extended None Line of Credit Renewals 243 for $1,520,700 2014 150 for $5,100,819 1 for $30,000 None 237 for $1945,450 Percentage of delinquent loans: 2013 2014 0.00% 0.16% The prudent practices of our lending area and our membership integrity keeps loans portfolio strong. On behalf of the Credit Committee, I would like to thank all the members who continue to utilize our services for their borrowing needs as we realize consumers have many choices for their financial needs. The Credit Committee will continue to strive to do our best in acting on behalf of the members, to ensure that prudent lending practices are followed. Respectively submitted On behalf of the Credit Committee Glen Ritter, Chairperson GOVERNANCE COMMITTEE REPORT The Governance Committee consists of the three directors who are not candidates for re-election in the current year's election. The Governance Committee for 2015 election was Dawn Butz, Debbie Kothlow and Alison Smith. The general manager acts as staff resource to the committee. The purpose of the Governance Committee is to oversee the annual nomination and election of directors for the Earl Grey Credit Union Limited. The Governance Committee’s role is to ensure there are sufficient qualified nominees to fill each vacancy on the board. It is the practice of the Credit Union for the Governance Committee to actively solicit qualified candidates to seek election to the board so that the board has representation of a cross section of membership and skill sets. In addition, the committee acts as a contact to those members who express interest in or inquire about elected office from the membership at large. The Earl Grey Credit Union Articles state that the number of Directors shall be maintained at between five and nine, who are elected for a term of three years. Director terms are staggered so that each year three director’s terms expire. The following directors three year terms expire as of the 2014 Annual Meeting: Doug Gilman, Glen Ritter and Gary Schaffer During the nomination period papers were received from Doug Gilman, Glen Ritter and Mitchell Nixon for the three 3 year positions. As no other nomination papers were received, the 2015 Board of Director Positions has been filled by Acclamation. Respectively submitted, On behalf of the Governance Committee Kristen Schmidt, Election Returning Officer AUDIT COMMITTEE REPORT The Audit Committee’s purpose is to ensure an independent review of the credit union’s operation in the areas deemed necessary to maintain the integrity of financial data, adequacy of internal controls and adherence to The Credit Union Act, 1998 and our policies. The 2014 Audit Committee was comprised of Chairperson, Nadene Perry (Board Vice- President), Ivy Kiel (Board President), Glen Ritter (Chairperson, Credit Committee) and Dawn Butz. The committee reviews and approves the letter of engagement for the external auditor, annual audit fees, audit plans and scope of the audit before the external auditor commences work for the current year. The committee reviews the performance of the internal and external auditors and makes a recommendation to the board of directors and the membership at the annual general membership meeting on the appointment of the external auditor for the ensuing year. Once the external and internal auditors have completed the annual audit, the committee reviews the audit reports with the auditors. If either auditor has noted any significant observations and recommendations, the committee monitors management to determine that necessary corrective actions have been made. At least annually, the committee meets with the external and internal auditor. Legislation has expanded the committee’s role to include: - Review of information received from management on risk assessments (Enterprise Risk Management) and any significant legislative non-compliance items. - Review the annual auditor’s audited consolidated financial statements and supplementary information before they are approved by the board and prior to publication. - Recommend board approval of the financial statements - Review of, and recommendation of board approval of the financial budget prepared by the general manager In addition to the annual external audit, the Credit Union Deposit Guarantee Corporation conducts audits of each Saskatchewan credit union every few years to ensure compliance with the Credit Union Act, 1998 on behalf of the Registrar of Credit Unions. Credit Union Deposit Guarantee, the external auditor and the internal auditor have all acknowledged that Earl Grey Credit Union meets or exceeds the audit results for credit unions of similar size. In addition, Earl Grey Credit Union meets or exceeds all financial targets mandated by the Credit Union Deposit Guarantee Corporation. Respectively submitted On behalf of the Audit Committee Nadene Perry, Chairperson Operating principles of Earl Grey Credit Union include policies on code of conduct and a market code. Code of Conduct is set and reviewed annually by the board of directors. It established the guidelines for board of directors (and staff) in the following areas: All director and staff will abide by the laws of our province and Canada Maintain the integrity of our records Communicate in an open and honest manner Interact with all political parties in a neutral and equitable fashion Deal with businesses in a legal and ethical manner All staff will be treated with dignity, respect and fairness Conflict of interest guidelines are defined and conflict of interest must be avoided. Credit Union Market Code Earl Grey Credit Union Limited voluntarily adheres to the Credit Union Market Code. This code has been jointly developed by Saskatchewan credit unions, SaskCentral and Credit Union Deposit Guarantee to ensure the protection of credit union members. The code sets forth guidelines for the following areas: Complaint handling, which outlines the process for dealing with all complaints regarding the service, products, fees or charges of Earl Grey Credit Union. Fair sales by outlining the roles and relationship of staff to all member/clients and in accordance with the financial services agreement. Financial planning process to advice member/clients on the risks and benefits associated with financial planning services. Privacy to protect the interests of those who do business with Earl Grey Credit Union. Privacy is the practice to ensure all member/client information is kept confidential and used only for the purpose for which it was gathered. Professional standards to preserve a positive image of Earl Grey Credit Union among our members, clients and communities. Capital management to ensure our capital structure aligns with our risk philosophy. Financial reporting to adhere to business and industry standards. Governance practices to adhere to the intent and stipulation of our corporate bylaws, which are approved by the membership of Earl Grey Credit Union Limited. Risk management to ensure all risks are measured and managed in an acceptable fashion.