© G. Guerra -Cl1,l2“ENTREPRENEURSHIP & BUSINESS PLANNING” “I2C” Introduction to Business Assessment and Planning Gianni Guerra 1 Incubatore I3P Politecnico di Torino, Tel. 011-5647255; 3487900554 gianni.guerra@polito.it © G. Guerra Business Plan Developing Outline (Developing=Writing) › What is it, what does it do ? › Why is necessary (who benefit)? › Who has to developed it ? › When it has to be developed ? › Where it has to be developed ? › How (content and style) ? 2 (R. Kipling “six honest servants”) © G. Guerra What is a Business Plan? Business Plan IT IS A WRITTEN DOCUMENT WITH CONFIDENTIAL AND PROPRIETARY INFORMATIONS WHICH MAP OUT BEFOREHAND A COMPANY BASIC ELEMENTS FROM BUSINESS IDEA TO OPERATIONAL AND ORGATIONAL STRUCTURE OF THE ACTIVITY TO ECONOMIC/FINANCIAL OUTCOMES OVER A SPECIFIC PERIOD OF TIME 3 © G. Guerra What does it do? (what the use of it, why write it) 4 Test business assumptions Assure operational coordination Communicate corporate strategy Set management objectives To communicate with board of directors, advisors, consultants Recruit & motivate employees Secure financing Identify weaknesses in a plan that requires further research and analysis…find out where your plan is weak © G. Guerra “3 WHY?’” of a Business Plan I. TO ENABLE THE ENTREPRENEUR TO TAKE THE RISKS RELATED TO CARRYING OUT A BUSINESS IDEA 5 During the plan development, the entrepreneur is compelled to deeply examine every specific issue of the future company: it is probable that doing so, he will discover planty of bad elements and that he try to fix them. If some problems cannot be solved or reveal relevant implications, the fact that have been discovered allow comunque the entrepreneur to adopt the relevant initiatives (comprise not to go on) before take financial engagements. © G. Guerra “3 WHY?’” of a Business Plan II. TO CONVINCE OTHER PEOPLE EXTERNAL TO THE COMPANY TO TAKE PART IN THE RISK INVOLVED IN THE THE IDEA (BP AS A MEAN OF INVESTMENT EVALUATION) Lifestyle High 6 companies growth companies © G. Guerra “3 WHY?’” of a Business Plan III. TO PROVIDE THE ENTREPRENEUR WITH A GUIDING TOOL FOR THE UNDERTAKED MANAGEMENT PATH (BP AS A “MANAGEMENT TOOL”) MISSION VISION PLANS PRESENT POSITION 7 VALUES AIMS/PURPOSES/ STRAT. OBJECTIVES (GOALS) (what else: nothing than to react) TIME © G. Guerra “BUSINESS PLAN” NECESSARY BUT NON ENOUGH 1° Consideration: THE WORLD BEST BUSINESS PLAN WILL NEVER BE ABLE TO TURN A FLAWNED IDEA IN A SUCCESS COMPANY 2° Consideration: A GOOD BUSINESS PLAN DOESN’T MEAN THE SUCCESS FORMULA BUT CAN BE DETERMINANT IN REDUCING THE FAILURE PROBABILITIES Idea 8 Plan Execution Results © G. Guerra Who has to prepared it ? THE ENTREPRENEUR HIMSELF It can be helpful, in the process of preparing it, to have professional input and evaluations from accountants, consultants, lawyers... 9 Pg.4 O’Donnell © G. Guerra Entrepreneurs are most often doers rather than proposal writers. They would rather be on the battelfield -the cutting edge of business- than behind the lines planning their assault. In addition, many entrepreneurs have difficulty articulating the business concepts that have often become second nature to them. Whatever difficulty the preparation of a business plan may present, a plan is an absolute necessity for any business. 10 © G. Guerra When? PLANNING is the complete and continous process directed to improve business operations in the light of existing oportunities CONTINOUS IMPROVEMENT GOALS/OBJ. REDEFINITION CONTROLS& RECOVERY A. EXECUTION 11 GOALS/ OBJECTIVES PLANS © G. Guerra When ? PLANNING NEEDS TO BE DYNAMIC (all the more reason for management control) Rule n° 1: do it in a WORD PROCESSOR and using SPREADSHEETS. 12 © G. Guerra Where ? Planning a new business involve much of the work “on the field”, to speak with potential customers, to gather informations on competitors, to gather the most of possible data related to investment and expenses that have to be supported. The “writing work” means the least part of this activity and mainly deal with the figure translation of gathered informations and the project economic/financial assessment. 13 © G. Guerra Who need/benefit? All organizations need plans •High/low/no-tech ventures •Profit/non profit organization •Start up •Expansion programs • ……. 14 © G. Guerra How? (content and style) 15 Is an art, not a science Every plan is unique There is no “ideal” standard format It is a practiced skill, it can be learned There are some “best practices” “Developing” is different than “writing” It is a never ending process Everyone is an expert; has an opinion © G. Guerra General guidelines Lenght 20/30 pages +annexes (theren’t a “perfect” lenght. test: it can and will be easely read in a session? ) Period covered: 3/5 years Data no more old than 3/5 years 16 © G. Guerra Business Plan Reference Content PURPOSE EXECUTIVE SUMMARY (Synthesis) 1-VENTURE DESCRIPTION 10-ECONOMIC AND FINANCIAL PLAN 2- ENTREPRENEURIAL/ MANAGERIAL TEAM 9-IMPLEMENTATION PLAN 3-MARKET ANALYSIS 8-RISK/VULNERABILITY MASTERING PLAN 4-INDUSTRY ANALYSIS 7-THE ORGANIZATIONAL/ 5-MARKETING STRATEGY LEGAL PLAN 6-OPERATION PLAN (VALUE CHAIN) 17 5-PRODUCTS PLAN © G. Guerra PURPOSE PURPOSE EX. SUMMARY VENTURE DESCRIPTION ECONOMIC AND ENTREPRENEURIAL/ MAN. TEAM FINANCIAL PLAN INDUSTRY IMPLETATION PLAN ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) Nothing irritates more than a Business Plan from what it isn’t clearly understandable what is the proposal made to the receiver of it. Therefore it is advisable to avoid gereric positions and to highlight it’s own proposal in a direct way. WHAT IT IS OFFERED WHAT IS REQUESTED Potential purposes: - Definition of Business objectives and Strategies to achieve them. - Management control guideline definition - Baseline definition for agreement with potential partners - Loans/risk capital investments request/proposal support 18 - Business plans competitions PURPOSE © G. Guerra EX. SUMMARY Executive Summary VENTURE DESCRIPTION ECONOMIC AND ENTREPRENEURIAL/ FINANCIAL PLAN MAN. TEAM INDUSTRY IMPLETATION PLAN ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) IT CHARACTERIZES AND HIGHLIGHTS IN A CONCISE AND CONCRETE WAY THE BUSINESS PLAN ESSENCE. Indeed it is a syntetic version of the whole business plan not a simple foreword not an introduction!!! 19 PURPOSE © G. Guerra EX. SUMMARY Executive Summary VENTURE DESCRIPTION ECONOMIC AND ENTREPRENEURIAL/ FINANCIAL PLAN MAN. TEAM INDUSTRY IMPLETATION PLAN ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) It must allow the readers to gather a first general idea of the paper : after the reading, the potential interested persons must have in mind a sufficient precise picture of what it will be presented in more details in the plan. Fast proposal understanding, Attention attraction capability, Immediate interest stiring up capability 20 PURPOSE © G. Guerra EX. SUMMARY Executive Summary 21 VENTURE DESCRIPTION ECONOMIC AND ENTREPRENEURIAL/ FINANCIAL PLAN MAN. TEAM INDUSTRY IMPLETATION PLAN ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) Always gets read first It’s the “acid test” of your writing skills Often sent to investors by itself If it doesn’t create enough reader interest, the full plan is never read 2 to 3 pages maximum If can’t arouse interest in 2-3 pgs, how can you market & sell your product? Most VC won’t open attachements Garage Technology Ventures (www.garage.com) uses a one page summary approach. Tech Coast Angels (www.techcoastangels.org) uses a one page format (Bob Foster UCLA/ASM) PURPOSE © G. Guerra EX. SUMMARY Executive Summary VENTURE DESCRIPTION ECONOMIC AND ENTREPRENEURIAL/ FINANCIAL PLAN MAN. TEAM INDUSTRY IMPLETATION PLAN ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) Although it come before, executive summary should be prepared after having completed the preparation of BP other parts. (indeed, only after having meditate and defined the whole document we are in a position to make an effective and concise syntesis) Otherwise it could be a reiterative process: -You first write a “best effort” version -Then you’ll update it as you more fully develop other parts of the plan - Final version will look very different 22 PURPOSE © G. Guerra EX. SUMMARY VENTURE DESCRIPTION ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN ENTREPRENEURIAL/ MAN. TEAM INDUSTRY ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) 1-Venture/Company Description 23 Also known as “Company/Venture Introduction” Second most important part of the plan Amplifies and expands on what’s in the Executive Summary, but not as detailed as rest of the plan 1-3 pages These few pages together must present an exciting, compelling investment opportunity Condense several pages of each plan section (marketing, operations, financials, etc.) into a single paragraph or two (Bob Foster UCLA/ASM) PURPOSE © G. Guerra EX. SUMMARY VENTURE DESCRIPTION 1-The Value Proposition ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN ENTREPRENEURIAL TEAM INDUSTRY ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) Most business plans are focused on the entrepreneur, their idea, and why the idea is wonderful. They are me-focused or my-idea-focused rather than customer focused. People do matter -true- but investors don’t really care very much about you and your idea, at least not at the beginning. What investors care about is solving significant customers problems or needs that offer significant profit and growth potential. Technology Product Benefits Value Proposition Focus here 24 Problems Market Needs (pains/wants) PURPOSE © G. Guerra EX. SUMMARY VENTURE DESCRIPTION 2-Entrepreneurial Managerial Team ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE MARKETING ORGANIZATIONAL STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) Shown that you (team) can deliver results. Many investors pay more attentions to people than in ideas/plan Mission, aspirations, propensity for risk Ability to execute on CSFs TEAM DOMAIN Connectedness up, down, across value chain 25 PURPOSE © G. Guerra EX. SUMMARY 3/4-MARKET&INDUSTRY ANALYSIS VENTURE DESCRIPTION E.M. TEAM ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN MARKET A. SUSTAINABLE ADVANTAGE ORGANIZATIONAL MARKETING STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) INDUSTRY A. A MARKET consists of a group of current and/or potential customers having the willingness and ability to buy products –goods or services- to satisfy a particular class of wants or needs. Thus, markets consist of buyers -people or organizations and their needs- not products An INDUSTRY consist of sellers –typically organizationsthat offer product or classes of products that are similar and close substitutes for one another. 26 PURPOSE © G. Guerra EX. SUMMARY THE STRATEGIC BUSINESS UNIT TECHNOLOGIES/ FUNCTIONALITIES CUSTOMERS BENEFITS PROBLEMS 27 PAINS/ NEEDS/ WANTS MARKET A. SUSTAINABLE ADVANTAGE ORGANIZATIONAL MARKETING STRATEGY PLAN VALUE CHAIN (COMPANY STRUCTURE) INDUSTRY A. BUSINESS (SBU) PRODUCTS Value Proposition VENTURE DESCRIPTION E.M. TEAM ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN MARKETS PURPOSE © G. Guerra EX. SUMMARY VENTURE DESCRIPTION 5-MARKETING STRATEGY ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE ORGANIZATIONAL PLAN VALUE CHAIN (COMPANY STRUCTURE) MARKETING STRATEGY -IMARKET - II COMPETITION - III MARKET OBJECTIVES AND STRATEGY - IV MARKETING MIX 28 PRODUCT PRICING PROMOTION PLACING PURPOSE © G. Guerra EX. SUMMARY VENTURE DESCRIPTION Product section of plan must include: ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE ORGANIZATIONAL PLAN VALUE CHAIN (COMPANY STRUCTURE) MARKETING STRATEGY 29 Clear description of the product What it does and how it’s made Is it patented or patent pending? Licensed? What stage of development? Alpha? Beta? Why will customers buy your product as opposed to others? Future product plans? When PURPOSE © G. Guerra EX. SUMMARY VENTURE DESCRIPTION ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET SUSTAINABLE ANALYSYS ADVANTAGE ORGANIZATIONAL PLAN VALUE CHAIN (COMPANY STRUCTURE) MARKETING STRATEGY Describe what you’re selling If it’s new, have to give it a frame of reference….”name it and frame it” – 30 Saleslogix example Present advantages over current products Explain why customers will buy it; what’s the value to them? © G. Guerra PURPOSE EX. SUMMARY VENTURE DESCRIPTION 6- Operation Plan (Value Chain) ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN SUSTAINABLE ADVANTAGE ORGANIZATIONAL PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET ANALYSYS MARKETING STRATEGY VALUE CHAIN - M. Porter Model INFRASTRUCTURAL ACTIVITIES HUMAN RESOURCES MANAGEMENT INDIRECT ACTIVITIES TECHNOLOGY DEVELOPMENT 31 SERVICES MARKETING & SELING OUTGOING LOGISTICS PRODUCTION DIRECT ACTIVITIES INCOMING LOGISTICS PROCUREMENT © G. Guerra PURPOSE EX. SUMMARY VENTURE DESCRIPTION 7- ORGANIZATION/LEGAL PLAN ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN SUSTAINABLE ADVANTAGE E.M. TEAM INDUSTRY ANALYSYS MARKET ANALYSYS MARKETING STRATEGY ORGANIZATION VALUE PLAN PLAN orizontal: activities/processes vertical: organizational structure 32 © G. Guerra PURPOSE EX. SUMMARY VENTURE DESCRIPTION 8-RISK/VULNERAB. MASTERING PLAN IMPACT low PROBABILITY high low 33 ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN INDUSTRY ANALYSYS MARKET ANALYSYS MARKETING ORGANIZATION STRATEGY PLAN VALUE PLAN RISKS PLAN high RFG RFC RFB RFD E.M. TEAM RFH RFA RFE RFF (risk matrix) © G. Guerra PURPOSE EX. SUMMARY VENTURE DESCRIPTION 6 BASIC METHODS FOR RISK CONTROLLING AND REDUCING EVENT 1 Elusion 2 Prevenction 34 ECONOMIC AND FINANCIAL PLAN IMPLETATION PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET ANALYSYS MARKETING ORGANIZATION STRATEGY PLAN VALUE PLAN RISKS PLAN DAMAGE FINANCIAL CONSEQUEN. 3 Protection 4 Assurance 5 Transfer 6 Retention © G. Guerra PURPOSE EX. SUMMARY VENTURE DESCRIPTION 9-IMPLEMENTATION PLAN ECONOMIC AND FINANCIAL PLAN - Funding agreements - Prototype development - First market test - Production&selling start up - Activity enlargement - ………………….. 35 INDUSTRY ANALYSYS MARKET ANALYSYS MARKETING ORGANIZATION STRATEGY VALUE PLAN PLAN IMPLEMENTATION RISKS PLAN PLAN Milestones E.M. TEAM © G. Guerra PURPOSE EX. SUMMARY VENTURE DESCRIPTION 9-IMPLEMENTATION PLAN 36 ECONOMIC AND FINANCIAL PLAN E.M. TEAM INDUSTRY ANALYSYS MARKET ANALYSYS MARKETING ORGANIZATION STRATEGY VALUE PLAN PLAN IMPLEMENTATION RISKS PLAN PLAN © G. Guerra PURPOSE EX. SUMMARY 10-FINANCIAL PLAN ECO.FIN VENTURE DESCRIPTION E.M. TEAM PLAN IMPLEMENTATION PLAN INDUSTRY ANALYSYS MARKET ANALYSYS RISKS PLAN MARKETING ORGANIZATION STRATEGY VALUE PLAN PLAN WHILE THE OTHER SECTIONS OF BUSINESS PLAN GIVE THE VENTURE GLOBAL PICTURE, THE ECONOMIC/FINANCIAL SECTION ENABLE: THE RISK CAPITAL INVESTOR TO UNDERSTAND THE RETURN HE CAN OBTAIN. THE DEBT INVESTOR TO EVALUATE THE COMPANY ABILITY TO PAY BACK THE LOANS. In several ways the economic/financial section of the Business Plan is the least flexible. Even if the figures are different, the schemes or templates put in the plan are always the same and are given in a way that is to a great extent a standard. 37 © G. Guerra 10 Cash flow Risk&Rewards Probability inflow Time outflow 38 Profitability © G. Guerra THE BUSINESS OPPORTUNITY ASSESSMENT (what to do before you write a Business Plan) Business opportunity assessment MARKET DOMAIN INDUSTRY DOMAIN Market attractiveness MACRO LEVEL Mission, aspirations, propensity for risk Industry attractiveness Ability to execute on TEAM CSFs DOMAIN Connectedness MICRO LEVEL 39 up, down, across value chain Target segment benefits and attractiveness Sustainable advantage John W. Mullins, “The New Business Road Test”, FT Prentice Hall Business Plan © G. Guerra STYLE A well written plan: – – – – – 40 Quickly and effectively communicate your vision for a new venture Excite and motivate people to action Be selected & read first...before other plans that are poorly written Increase your chances of funding Not overcome a “non viable” business venture with a losing business model © G. Guerra STYLE A poorly written plan : Won’t get read…..period Can ruin an otherwise good, solid business concept Normally results in venture not being funded Reflects negatively on: – – – 41 the entrepreneurs their advisors, directors those who recommend the venture © G. Guerra Pyramid concept of Business Plan Business plan document 3 ring binder 42 Main text Appendixes Business plans Have 3 sections Details plan for: -Market analysis -Sales plans -Financials -Mfg plans -Facilities plans © G. Guerra The business plan document Typically called the “Business Plan” Summary of the “Total Business Plan” Apendix for the important backup detail -financial spreadsheet -management resumes Don’t bore the reader with every details of all your research results and analysis - no amortization schedules, please 43 © G. Guerra Detail plans (“The 3 ring notebook”) Where you put the research results Binder with sections for: - markrt, markrt strategies, sales plan - manufacturing, facilities 44 Examples sales plan: - sales rep job description - sales rep compensation plan - lead generation plan - sales cycle assumptions - sales rep headcount plan © G. Guerra (3/10) STYLE (pyramid concept of Business Plan) Company Name One sentence Description Elevator Statement Executive Summary Rest of Business Plan document Appendices 45 © G. Guerra STYLE One sentence description: – Elevator statement: – – 46 “Thomas Bros. Maps produces high quality street maps for metropolitan areas of the western U.S.” “TBM produces high quality street maps for metropolitan areas of the western U.S. Unlike Rand McNally and other similar competitors, TBM’s maps are completely updated every year and have the highest positional map accuracy of +/- 10 feet.” AKA business or positioning statement © G. Guerra APPENDIX – – – Detailed analysis & worksheets Backup data to support plan sections Example: Sales Section 47 Job description of sales Sales rep compensation plan Sales cycle assumptions Sales rep headcount plan © G. Guerra APPENDIX The appendices may be bound as a separate volume. They will include the following: marketing support and collateral CVs of key staff IPR, patents, etc. letters of support or contract intent plans in full financial projections 48 © G. Guerra STYLE XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX ………………... TEXT FLOW-DIAGRAMS SPREADSHEETS/ TEMPLATES DIAGRAMS 49 © G. Guerra STYLE Always: Date plans and Executive Summaries Present on front page: – – – 50 Name of Company and contact name Address, telephone numbers email and web site addresses Label each page as “confidential information” © G. Guerra Common Problems Market research generalization – – 51 Too much general, high level overview Not enough specific target segment data Unclear product/service description Minimal or non-existent compelling value proposition…what makes you different? Why are you going to succeed?????? © G. Guerra Exclude data older than 5 years Vary use of company name – All plans were wordy All 12 plans were way too long – – – – 52 Also use “we” and “the company” need to go on a diet…20-25% cut average 18 pages range 14 to 26 pages With rest of plan added…will be too long Don’t use “No-No” words or phrases © G. Guerra What get angry Investors ? • Having to read a 50 pages paper in which is never clearly said what is the new venture mission. • Not explicity rendering the capital amount required • The evident infatuation with the product or service that it is willing to offer instead of familiarity and knowledge of market needs. • The stating of growing potential uot of reality. • The presence of unjustified economic/financisal forecast. 53 C. Parolini “Diventare imprenditori” © G. Guerra What impress Investors favourably? • Evidence of offered product good acceptance by the customers • Understanding of investors needs and knowledge of specific objectives in terms of financial return. • Evidence of new venture focousing on a narrow number of products. • Having intellectual property rights (patents, trate marks, industrial secrets,…) 54 C. Parolini “Diventare imprenditori” © G. Guerra To sum up…… GOOD BUSINESS IDEA What a pity! but whe can remedy it That’s not bad! Many words/data few ideas/substance (fried air) POOR POOR 55 O.K! GOOD DEEPENESS OF DEVELOPMENT © G. Guerra remember…… -Business planning deals with risults and the means to reach them. - Plan contents must be coherent with the purpose - Don’t accept a standard, acritically, only because there is it. - Beyond the pointed out specificities, remember that your plan... is yours !!! 56 © G. Guerra Suggested readings: -W.A. Salman “How to write a great business plan” HBR -Gate2Growt “Guide to business plan writing” 57