Case Study: Herefordshire Quality Improvement Project.
Introduction
Who are you? Who are your
beneficiaries and stakeholders?
Reasons for
taking part in
the Quality
Improvement
Project
What was the
one key action
that you took
away from the
first workshop
to develop with
your
organisation?
Who took part
from your
organisation?
Support and
resources
Describe your quality ‘journey’.
What did you want from the project
and what did you feel you could
offer to other participants?
Action for Children
Herefordshire Family Support Service
Contracted by Herefordshire Local
Authority
Working with looked after and
vulnerable children and their families
throughout Herefordshire
To access tools and support to assess
our service as a ‘stand alone’ service
outside of the Quality Assessments
that Action for Children have for the
organisation as a whole.
You might have worked with
another organisation at the
workshop then chosen a different
QA action when you reviewed the
Simply the Best Quality Framework
after the event. If so, just include it
here.
To discuss and assess our practice
around service user participation
Staff? Trustees? Volunteers?
Stakeholders? Partners?
Lead Practitioner
Where did/would you go for support
to assist if you needed help?
What resources were/would be
useful?
Senior Management team within
Action for Children / Children England
website
Assessment tool.
Progress to
Date
Have you completed the action?
How? What were the challenges
and how did you overcome them?
Are there things you still need to put
in place? Policies / supervision
schedules / recruitment systems?
Not completed due to change in date
of internal meetings – have not had
opportunity to discuss with our
management team.
Issue is scheduled to be discussed at
meeting on 1st August. Time has been
set aside for work during
August/September to complete the
assessment.
Ongoing discussion and support
within our management team will
Lessons
Learned
Next Steps
Your name and
contact details:
What is the one piece of advice you
would give others undertaking this
journey to improve organisational
quality?
What are the short, medium and
long term quality improvement
plans for your organisation?
E-mail
happen through supervision and
senior team meetings.
Be open to change.
See above
Telephone
Hilary.causer@actionforchildren.org.
01432 278064
uk
Role within the
organisation
Lead Practitioner