MOUNTAIN
KINGDOM, LESOTHO
Case Management
System
Presented by Ramochela
Lesotho Case Management
System

Introduction of Automated Case
Management and tracking system

Missing files

Forum shopping

Backlog of case on individuals

Difficult to trace physical
movement
Lesotho Case Management
System

To enhance and improve justice
system in Lesotho

Baseline for daily support of
business operation and functions

Virtually impossible to have a
workable business environment that
is not underpinned by technology

To empower dispensation of justice
in time
SUSTAINBILITY
 Refining
continuously
 Advance training
 Capacitated the IT Officers
on Databases and Networks
 Commitment by GoL
CMS SUPPORTJUDUCIARY’S
BUSINESS PROCESSES

Automated CMS – enquires, register,
manage, schedule

Payment module – surety, bail etc

Reports

Time bound

Accelerate case processing time

Automatic allocation - ownership of case

User credentials are mandatory

Cost effective system
CMS CONFORMS TO BEST
PRACTISES





Judiciary’s IT infrastructure is intended to
lead to a highly centralized and standardized
network – LGDN
Reliable, Efficient, Secure
Agile, User friendly
This approach will minimize the technological
complexity and environmental costs thus
ensure predictable JUSTICE delivery
IT infrastructure will be adjusted – to ensure
they are on track towards attaining Goal etc.
NETWORK ADHERE TO

Formal standard network – Cat 6

Best industrial practices

Certified Network

Cloud based application delivery

Secure network: Iron-port broswering /emails, 2
firewall, Check point, Cisco works, Citrix gateway

Network – ring network topology

Two ISP for reliability and efficiency
OBJECTIVE OF AUTOMATED
CMS

Quality data

Accurate records

Consistent records

Timely and comprehensive reporting

Accessible – 24/7

Complete data

Readily available

Information on finger tips, with one button
click
GENERIC OBJECTIVE

Improve efficiency and effectiveness

Better client service delivery

Case flow management and tracking

Better Court management and enhancing of staff
capabilities

Increased use of online services –citrix

Networked community

Equitable distribution of work

Deliver more with less
THE SUPPORT RECEIVED BY
CSM

MCA-L

GoL

EU

TRAINED STAFF

APPLICATION SUPPORT OFFICERS (APPLICATIONS
TEAM)

ICT TEAM

Standard Operating Procedures
LESSON LEARNT

Management involvement

Stakeholders ownership

UAT

UAC

System testing
CMS METRICS

CMS piloted at 3 Courts

Users +/- 150

Magistrates Court 867

High Court 513

Commercial Court 133

Roll out to other districts
LONG TERM REQUIREMENTS

efiling

Kiosks

Backup Site

Digital court recording

Digital display screen

Integrate with other applications
systems/agency
END OF PRESENTATION
THANK
YOU FOR
YOUR TIME