Pamela LINARES
Av. Surco 616 Urb. La Virreyna
Lima33
Perú
Lima, June 2012
Dear Sir/ Madam,
After finishing my Bachelor’s Degree in Hotel Management, and having learned as well in Hong Kong
Polytechnic University and Cornell University, New York, I had the opportunity, as one of my first professional
experience to work in the service industry as a guest relations agent in Sol Melia Resorts Punta Cana, in a B2C
environment, having learned to listen and to be assertive when handling difficult situations, as well as developing
organizational skills for managing staff in a 1200 rooms resort, after being promoted as Administrative assistant for the
Food & Beverage Director.
For the last 3 years I have worked as a Key Account Manager in the operations and commercial department at
Gategourmet Peru, where I managed a team in order to achieve excellent levels of quality and service standards and as
well maintained good relationships with customers while managing accounts in a B2B environment such as Air France,
KLM, Air Canada, among others. I had the chance to develop great team work skills, as I had to organize staff meetings
and supervise operations for the implementation of new procedures, as well as analyze points of failure, HACCP control,
propose new procedures and present service and operational performances through KPI’s for general management,
among other responsabilities.
My Master Degree in International Marketing & Business Development; has developed my analysis
skills for CRM, Market research, Quality Norms (ISO) applied for service processes in different types of businesses, as
well as Brand Management, Corporate communication, etc. My goal is to work in a highly recognized company, which I
believe will give me the perfect opportunity to show my excellent interpersonal skills and values, assertiveness,
discipline and leadership, great organization and high focus in achieving objectives (as demonstrated in CV) in order to
develop further my career.
I would very much like to discuss the open position that would suit my skills. In the enclosed resume, you will
see additional details of computer skills, languages, etc.
I thank you for taking some time to read this letter and CV; I look forward to hearing from you soon.
Faithfully,
Pamela Linares.
Pamela Linares
Fixed phone Lima: 511-2749210
Mobile: +(511) 951902802
E-Mail: pamelalinber@hotmail.com
Linked In Profile: http://fr.linkedin.com/pub/pamela-linares/40/904/849
Av. Surco 618 Urb. La Virreyna. Surco. Lima, Perú.
Peruvian
OBJECTIVE
Seeking a position in a challenging and motivating work environment within the service industry,
preferably in South America.
PROFILE
Master Student with more than 5 years of professional experience, a background in customer service B2C & B2B, Operations and
Marketing department, within the service industry, 3 spoken languages and wide international exposure.
EDUCATION & QUALIFICATIONS
2011 – 2012
Master of Science in International Marketing and Business Development, SKEMA Business School, France
Main subjects: Negotiations, Executive Consulting, Brand Management, Corporate Communication, Quality based Marketing (ISO),
Innovation and CRM.
2003 – 2006
Bachelor’s Degree - Hotel Management, San Ignacio de Loyola University, Peru (member of the Leading Hotel Schools of the
world). Graduated 4th
2006
Bachelor Program - Hotel and Tourism Management, Hong Kong Polytechnic University, China (scholarship)
Main subjects: Service Management, Event Management, Hotel Project Management and Promotion Management.
2005
Executive Education Program, Cornell University, School of Hotel Administration, U.S.A (scholarship)
Course: “Food Service Facilities Development and Design”
WORK EXPERIENCE
2008 – 2011
Gate Gourmet Peru S.R.L, Peru (world's largest provider of airline catering and provisioning services)
Key Account Manager
Managed accounts and maintained strong relationships with B2B clients: KLM, Air France, Delta Airlines, American Airlines and others.
Interacted and coordinated with different departments within company in order to achieve objectives.
Supervised operations and trained personnel for correct performance of processes (HACCP & BP’s control).
Implemented operative and administrative procedures according to customer specifications.
Elaborated presentations and reports for general manager (KPI’s control for customer service and complaints management).
Achieved considerable improvements in service performance and customer recognition.
Participated in elaboration of Request for Tender process, renovation of contracts.
2008
(4 months)
American Corporation of Development, Consulting & Educational services, Peru.
Branch manager
Managed one of the branches for a national consultancy corporation
Organized events and seminars
Carried out promotion, sales and administrative tasks
2006–2008
Sol Melia Hotels & Resorts, Dominican Republic (one of the top 20 hotel companies worldwide)
Administrative Assistant of F&B director (promoted from guest relations agent)
Supervised staff for 13 restaurants in a 1200 rooms resort
Provided guest contact problem solving, staff scheduling, stock & purchase orders for restaurants
Guest relations agent
Attended to VIP guests
Supported Groups & Events department: organized hotel events, coordinated with other departments, wrote out service orders, sold and
scheduled event packages
2006
(3 months)
JW Marriott Hotel, China (internship)
Food and beverage Intern
Carried out guest service in compliance with the high Asian standards of service
Spanish
English
French
IT
Native
Fluent
Upper–Intermediate level (obtained certificate from Alliance Française)
MS Office, Outlook, SAP, Adobe Photoshop, Internet, Sabre, Micros (restaurants).
LANGUAGES AND COMPUTER SKILLS
INTERESTS AND ACTIVITIES
Travel
Sports
Interests
China, U.S.A, Europe, Caribbean and South America
Golf, Fitness and Yoga
Peruvian folk dances, oenology