Implementing and certifying your
management system to
JS ISO 9001:2000 –
Good corporate strategy
National Certification Body of Jamaica (NCBJ)
ISO Info-mail
April 2008
Quality management systems
 To
date, some of the tactical methods of
achieving quality control and efficiency in
processes used to produce goods and
services are:





The Malcolm Baldrige Award Programme
Six Sigma
Lean (Toyota Production System)
Total Quality Management and
JS ISO 9001:2000
Strength of JS ISO 9001:2000
 Although
JS ISO 9001:2000 was
designed as a standard for quality
management systems, it was written for
top management and should be
implemented as a strategic initiative.
 What has often been regarded as its
weakness – a failure, to be specific - is
actually its strength.
JS ISO 9001:2000 for strategy
You need specificity in procedures
You need generality in strategy
 JS
ISO 9001:2000 will support corporate
strategy in the following areas:




Governance
Asset utilization
Operations and
A balanced score card
Quality management for corporate
governance
JS ISO 9001:2000 provides the structure for
 Setting objectives
 Attaining them and
 Monitoring performance
Consider how the Organization for Economic Cooperation and
Development (OECD) (www.oecd.org) defines governance:
“The system by which business corporations are directed and
controlled. This system specifies the rights and responsibilities of
participants and spells out rules and procedures for decision
making. It provides the structure for setting objectives and the
means of attaining them and of monitoring performance.”
Framework for accountability

JS ISO 9001:2000 provides an excellent
framework to ensure corporate accountability in
governance.
Pull out your standard and refer to the
following clauses:
 Clause 4.1 General requirements
 Clause 4.2 Documentation requirements
 Clause 5.1 Management commitment
 Clause 5.2 Customer focus
 Clause 5.3 Quality policy
 Clause 5.6 Management review
Guiding Asset Utilization
 JS
ISO 9001: 2000 is an appropriate
methodology for asset utilization as it
refers to determining and implementing
the appropriate capabilities to meet
business needs including material,
knowledge, skills and infrastructure.
See
- Clause 6.1 Provision of resources
- Clause 6.3 Infrastructure
- Clause 7.4 Purchasing
JS ISO 9001:2000 - Relevant to
Operations management
 Operations
management applies to
productive systems i.e. systems of
production and service.
See



Clause 7.1 Planning of product realization
Clause 7.2 Customer related processes
Clause 7.5 Production and service provision
JS ISO 9001:2000…an instrument
for executive management
A
balanced scorecard refers to measuring
the effectiveness of a company in
translating its strategy to achievement and
performance in the areas of financial,
customer, operations and improvement.
See
Clause 8 Measurement, analysis and improvement
Clause 8.2.1 Customer satisfaction
Clause 8.2.3 Monitoring and measurement of processes
Clause 8.2.4 Monitoring and measurement of product
In summary, JS ISO 9001:2000 can provide
a comprehensive framework for your
corporate strategy in which plans and
policies are established and maintained
So…Let us certify your management systems
The advantages…….
Advantages of the NCBJ

Certification to JS ISO 9001 and ISO 14001
standards and will now be more affordable
 The competence of our auditors and
technical experts meets the requirements of
international standard – ISO 19011:2002
 You will interact with a Certification Body
which understands the cultural norms of the
Jamaican business environment
 The NCBJ is established here in Jamaica to
serve you.
For more information call us and we will provide
information and a quote for the certification of
your management systems!
Call:
Marcia Cohen
Sales and Marketing Officer
National Certification Body of Jamaica
6 Winchester Road
Kingston 10
Tel: 926 3140-5 Ext. 1218
Fax: 9062298
Email: mcohen@bsj.org.jm
Extract taken from ISO Management Systems Vol 8, No. 2
www.iso.org