FairPoint Wholesale User Forum
John Berard, Director Wholesale Customer Relations
‘Agenda and 2008 User Forum Schedule’
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
0
Agenda - Morning
 8:00 AM Introductions (Presenters with Bio's) (Cover





Agenda for the Day) Forum Schedule for 2008 -John Berard
9:00 AM Current Org Chart of Wholesale
Organization (Who's Who) --- Michelle Hymson
9:45 AM Break
10:00 AM FairPoints Wholesale Product Line
Management--- Bill Meehan
11:00 AM Repair and Maintenance Overview --John Smee
11:30 AM Lunch
1
Agenda – Afternoon & Evening
 1:00 PM
WISOR Demo Rich Murtha
 2:15 PM Break
 2:30PM - Wholesale OSS Test Plan and Certification
Process
 3:15PM – FairPoint Wholesale Website & Training
Schedule
 3:30 PM Question and Answer Period (Wholesale
Team Panel - John Berard to MC/Filtering Questions)
 4:00 PM Closing (15 min)
 5PM to 7PM
Hors d’oeuvres and cocktails
2
2008 Wholesale User Forum Schedule
 FairPoint proposes that the User Forum take place







once a Month in 2008. The meeting will alternate
between Face to Face meetings and Webex
meetings every other Month. FairPoint also proposes
that the meetings take place on the 2nd Wednesday
of every Month.
January 9, 2008 - Face to Face
February 13, 2008 – Webex
March 12, 2008 – Face to Face
April 9, 2008 – Webex
May 14, 2008 – Face to Face
June 11, 2008 – Webex
July 9, 2008 – Face to Face
3
Agenda and User Forum 2008
Schedule
 Questions
4
FairPoint Wholesale User Forum
Michelle Hymson, AVP Wholesale Sales
‘Overview of our Wholesale Organization’
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
5
FairPoint Executive Leadership
Chief Executive Officer
Eugene B. Johnson
President
Peter G. Nixon
Executive Vice President
Corporate Development
Walter E. Leach
Executive Vice President
and General Counsel
Shirley J. Linn
Chief Operating Officer
Telecom Group
Lisa R. Hood
Executive Vice President
and Chief Financial Officer
John Crowley
6
FairPoint Priorities
 Create Raving Fans- We deliver an exceptional customer
experience and are relentless and passionate in creating
customer loyalty.
 Communicate Communicate Communicate
 Execution Excellence-We are disciplined and focused in our
planning and execution – always with a bias towards action and
an exceptional customer experience. We make timely, informed
decisions and manage with facts.
 Value and reward teamwork.
 Responsibility to Stakeholders-We are highly accountable to all
our stakeholders including: customers, communities,
shareholders and each other. We listen and respond with a
sense of urgency. We are responsible for creating a trusting
work environment that allows each individual to thrive. We take
initiative, live up to our commitments and deliver results.
 Grandmother test.
7
FairPoint Northern New England
President
Peter G. Nixon
Vice President
Consumer and Small Business
Sales and Service
Steve Rush
Vice President
Business and
Wholesale Services
Brian Lippold
Vice President
Human Resources
Gracie Coleman
Vice President
IS/IT
Ralph Wasner
Vice President
Regulatory and
Government Affairs
Vice President
Product and
Marketing Management
Steve Yusko
Vice President
Operations Support
John Smee
Vice President
Operations and Engineering
8
FairPoint Business and Wholesale Service
Vice President
Business and Wholesale Service
Brian Lippold
Assistant Vice President
Customer Operations
Jeff Allen
Assistant Vice President
Business Sales
Jeff McCarthy
Assistant Vice President
Wholesale Sales
Michelle Hymson
Senior Director
Business Operations
Ralph Thompson
Director
Sales Engineering
Tom Amatangelo (Acting)
Director
Government Sales
Director
Alternative Channels
9
Changing the Customer Experience
 ILEC footprint with a CLEC attitude.
 We will treat you like customers.
 We want to grow your revenue.
10
FairPoint Customer Operations
Vice President
Business and Wholesale Service
Brian Lippold
Assistant Vice President
Customer Operations
Jeff Allen
Assistant Vice President
Business Sales
Jeff McCarthy
Assistant Vice President
Wholesale Sales
Michelle Hymson
Senior Director
Business Operations
Ralph Thompson
Director
Sales Engineering
Tom Amatangelo (Acting)
Director
Government Sales
Director
Alternative Channels
11
Customer Operations Wholesale Services
Assistant Vice President
Customer Operations
Jeff Allen
Director
Wholesale Services
Rich Murtha
Director
Business Services
Tim Burns
Director
Project Management
12
Ordering, Implementation, Billing,
Collections, Colocation, and Escalation
Rich Murtha
Director Wholesale
Operations
Claudia D’Amato
Service Manager
Gwen Hammond
Center Mgr
TBD
Team leader
TBD
TBD
Service Manager
Richard Sweeney
Collocation Service Mgr
From Verizon
Service Manager
TBD
Billing/Dispute Service Mgr
From Verizon
Service Manager
13
FairPoint Business Operations
Vice President
Business and Wholesale Service
Brian Lippold
Assistant Vice President
Customer Operations
Jeff Allen
Assistant Vice President
Business Sales
Jeff McCarthy
Assistant Vice President
Wholesale Sales
Michelle Hymson
Senior Director
Business Operations
Ralph Thompson
Director
Sales Engineering
Tom Amatangelo (Acting)
Director
Government Sales
Director
Alternative Channels
14
FairPoint Business Operations- Wholesale
Senior Director
Business Operations
Ralph Thompson
Director
Wholesale Customer Relations
John Berard
Contract Manager
Jeff Heins
Offer Management
Public Communications
15
FairPoint Sales Engineering
Vice President
Business and Wholesale Service
Brian Lippold
Assistant Vice President
Customer Operations
Jeff Allen
Assistant Vice President
Business Sales
Jeff McCarthy
Assistant Vice President
Wholesale Sales
Michelle Hymson
Senior Director
Business Operations
Ralph Thompson
Director
Sales Engineering
Tom Amatangelo (Acting)
Director
Government Sales
Director
Alternative Channels
16
FairPoint Sales Engineering- Wholesale
Director
Sale Engineering
Tom Amatangelo
Sales Engineer
Sales Engineer
Sales Engineer
17
FairPoint Wholesale Sales
Vice President
Business and Wholesale Service
Brian Lippold
Assistant Vice President
Customer Operations
Jeff Allen
Assistant Vice President
Business Sales
Jeff McCarthy
Assistant Vice President
Wholesale Sales
Michelle Hymson
Senior Director
Business Operations
Ralph Thompson
Director
Sales Engineering
Tom Amatangelo (Acting)
Director
Government Sales
Director
Alternative Channels
18
FairPoint Wholesale Services
FairPoint Communication’s Wholesale Services Division is
committed to providing first class carrier grade services to
our wholesale customers. Our dedicated sales and service
teams understand the unique requirements of their
customers and are ready to develop creative solutions to
meet them. Experience has shown that there are three
critical metrics that define success in the wholesale market:
Quality of Service
Speed of Delivery
Competitive Price
Our goal is to earn our customers’ business by demonstrating
leadership in all three.
19
FairPoint Wholesale Sales- Account Teams
Michelle Hymson
Assistant Vice President
Wholesale Sales
Greg Adams
Sales Director
Verizon
Paul Bodziach
Sales Director
AT&T
Jim Quinn
Sales Director
ITC, Wireless, Cable
Chad Lehman
Sales Director
One Communications
Ned Stanley
Sales Director
CLEC, IXC, ISP
20
FairPoint Wholesale Sales- Account Team
Ned Stanley
Sales Director
CLEC and IXC
Doug Brown
Senior Account Manager
Bill Seneca
Senior Account Manager
Senior Account Manager
Sales Support Consultant
21
Your Team Working Together
Implementation Manager
Sales Engineer
Senior Account Manger
Sales Support Consultant
Services Manager
22
FairPoint Wholesale Organization
 Questions
23
Break Time - TRIVIA QUESTION
 Question: The North American
Area Code Numbering Plan was
created in the 1940’s. What was
the logic behind it’s creation? For
example why did NYC get area
code 212 and Maryland 301?
24
TRIVIA QUESTION #1
Answer
 On the rotary-dial phones then in
use, dialing a nine (0) took a lot
longer than dialing a one(1), which
tied up expensive switching
equipment. So AT&T assigned "low
dial pull" numbers to the markets
with the most telephones and thus
presumably the highest number of
incoming long-distance calls.
25
FairPoint Wholesale User Forum
……is on Morning Break Time
“Morning Break Time”
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
26
FairPoint Wholesale User Forum
Bill Meehan, Senior Product Manager
‘FairPoints Wholesale Product Line Management’
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
27
Wholesale Product Development
& Management
 First Year Goals:
 Stand up existing Verizon products


At Close
At Cutover
 Assurance for products contained in commercial agreements
 ID Products coming over - Ensure product support in place

Work with Capgemini to Build Product Classification/
Hierarchy
28
Wholesale Product Development
& Management
 Product Classification Goals

Replicate current VZ service order creation, order provisioning and
billing with new FairPoint systems

Create product tables, profiles, descriptions that can be replicated
and used across new systems

Drive product descriptions that can be used for web based customer
ordering and for internal documentation

Provide a product database along with a repeatable process on how
to maintain/ update it
29
Wholesale Product Development
& Management
 Long-Term Goals

To establish favorable relationships with our new
Northern New England wholesale customers with
focus on product needs

We Will Do This By:
 Listening to our customers
 Designing products that meet customer needs
 Utilizing FairPoint’s Product Development and
Life-Cycle Management Process
30
Wholesale Product Development
& Management
 What are the Business Customers demanding?



MPLS IP VPNs
Service Guarantees
A Forrester Research report cites that by 2010:
 64% of Enterprise Customers will have completed the
migration from legacy wide-area network (WAN)
architectures like Frame Relay and ATM to MPLS IP
VPNs for site-to-site connectivity.
 The majority Respondents say they want more from their
telecom operator than just transport — at the top of the
list of what’s important are:
 a) More IP-based communications technology services
 b) Guarantees around service provisioning and maintenance
31
Wholesale Product Development
& Management
 How is FairPoint Planning to Address This
Need?


Investing in MPLS Backbone
Utilizing Product Development / LCM Process
 And also by …


Understanding Customer Needs
Communicating with our Customers
32
IP / MPLS – Features and Benefits
 IP

Inherent Path Redundancy
 MPLS

Virtual Private LAN Services

End-to-End Quality of Service

Traffic Engineering
33
Wholesale Product Development
& Management
 Product Development/ LCM

Define major steps for Product Creation, Monitoring and
Decommissioning

Uses eTOM Approach (enhanced Telecom Operations Map)

Identify Roles and Responsibilities for each organization
impacted and for each step identified in the process

Major Phases
 Product Creation
 Product Monitoring
 Product Decommissioning
34
Product Creation Basic Flow
INPUTS




Sales Channels
Business
Development
Team
Business
Partners
…
Manage Product
Development
eTom 1-5-1
Gather
Product Ideas
Rollout Product
eTom 1-5-5
Develop
YE
detailed
product
specifications
(OSS)
S
eTom 1-5-3
eTom 1-5-1
Analyze
Product Ideas
Does
YE
idea
align
with strategy
?
Develop
New
Product
S
Business
Proposal
Phase 2
approval
?
Phase 3
approval
?
eTom 1-5-4
NO
NO
YE
YE
Develop
Product
commercialization
strategy (BSS)
S
S
eTom 1-5-7
NO
YE
S
Launch
Product
Ready for
general
market
?
NO
IDEA
REPOSITORY
35
Wholesale Product Development
& Management
 Product Management & Sales:

Rapidly re-introduce established products
under the FairPoint brand while projecting IPbased communication solutions as the basis
for change

Aggressively distribute products through
wholesale channel
36
Wholesale Product Development &
Management
 Questions
37
FairPoint Wholesale User Forum
John Smee, Director of Operations
‘Repair and Maintenance Overview’
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
38
John Smee – Director of Operations:
Background
 20 years at NYNEX, PacTel – VZ predecessors
 Most recently as part of Division including ME,NH,VT
 Last 8 years at CLEC
 Experienced the ups and downs of working with
ILECS
 Commitment to keep what works well, and improve in
areas where both you and we agree need work.
 Built To Last: “Preserve the Core AND Stimulate
Progress”
39
John Smee – Director of Operations:
Areas of Responsibility
 Provisioning
 Repair/Maintenance Centers
 Dispatch
 Central Office Field
 Outside Plant Installation and Maintenance
Field*
 NOC/Surveillance/Tier 2 Tech Support
 Central Office Equipment Installation
 Outside Plant Construction*
 License Administration Group*
40
Operations – Moving Forward









Ensure Parity between Wholesale and Retail
Adhere to effective and necessary processes
At close nothing changes in Operations – TSA
Smaller, Flatter, Less Complex, Fewer silos - broad
functionality
Example: I&M tech force to broaden responsibilities
Broader responsibilities requires process and skill
training and awareness.
Will look for other consolidations of work
Ongoing dialogue about how we operate, who to
contact, how to, when to, and what changes you’d
like to see.
Thoughts, suggestions, questions or concerns?
41
Repair and Maintenance Overview
 Questions
42
Lunch Time TRIVIA QUESTION
 How long was New England
Telephone and Telegraph Company
in existence?
43
Lunch Time TRIVIA QUESTION #2
Answer
 One Year The New England Telephone and
Telegraph Company was formed February 12, 1878,
by investors in the states of Massachusetts and
Rhode Island at the behest of an agent of Gardiner
Greene Hubbard, the father-in-law of telephone
inventor Alexander Graham Bell. The following year,
it merged with the Bell Telephone Company. They
became the National Bell Telephone Company. It was
started on the basis of holding "potentially valuable
patents".
44
FairPoint Wholesale User Forum
……is on Lunch Break
“Lunch Break Time”
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
45
FairPoint Wholesale User Forum
Rich Murtha, Director Wholesale Operations
‘WISOR DEMO’
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
46
What’s Different
 At cutover, the new FairPoint back office platform will
process your LSR's and ASR’s through a mechanized
system that is known as Wisor.
This process will be transparent to the Wholesale
customer. The only changes will be between the
Wisor to OM interface.
Dowstream
Systems
Wholesale Partner
Submit
LSR
Complex
LSRs
Order Queue
Flowthrough LSRs
Order Management
Siebel CRM
Wisor Gateway

Inventory Mgmt.
Provisioning &
Activation
47
What’s Different
 Some advantages you’ll like
 You will not need to access CDG, XRM,
VRepair, eWPTS anymore you will have a
single interface.
 Wholesale Partners can create Templates
within system
 Wisor System will provide edits to help
create orders
 Wisor will allow you to issue Trouble
Tickets directly into Remedy
 Updating of Remedy Tickets for status
through Wisor
48
What’s Different
 The WPTS Hot Cut Web System contains:





A database of all hot cut orders
A display of orders that involve integrated facilities
A workflow system that coordinates work between the
RCCC, Central Office Frame, and CLEC
A reporting system for displaying statistics about hot cut
orders
A messaging system for direct communication between a
CLEC and the RCCC
 The FairPoint team has been able to break WPTS
down into nine key notifications:
1. Accuracy
2. Confirmation
3. Facilities Check
4. Summary
7. Failure
5. No Dial Tone 8. Completion
6. Concurrence 9. Pending Facilities
49
What’s Different “Hot Cut
Process”
•
1) Accuracy FRP Solution: Rules built into the WISOR gateway
specifically for BB LSR that ensure the order is entered as
correctly as possible. This will include an appropriate due date,
frame due time, and cable/pair/port assignment.
•
2) Confirmation FRP Solution: When the WISOR Gateway
returns a Firm Order Commitment to the CLEC for BB LSR, the
service order engine will have to validate the order as able to be
provisioned, including AM or PM dispatch in FDT field.
•
3) Facilities Check FRP Solution: When the WISOR Gateway
returns a Firm Order Commitment to the CLEC for BB LSR, the
service order engine will return the FEP field (Fiber Environment
Provisioned) value of B for copper.
•
4) Hot Cut Summary FRP Solution: When the WISOR Gateway
returns a Firm Order Commitment to the CLEC for BB LSR, the
service order engine return the CLLI and FDT fields.
50
What’s Different Hot Cut Process
Continued
 5) No Dial Tone FRP Solution: When the WISOR Gateway
returns a jeopardy notification to the CLEC for BB LSR, the
service order engine return the Response Code “3G” with
comments to indicate that the dial tone test has failed. When
the issue is resolved, we will accept a supplement and begin to
re-process the request. 3G will be limited to BB LSR's only and
is not currently utilized by Verizon East.
 6) Hot Cut Concurrence FRP Solution: When the service order
engine knows the status is ready for a hot cut, it will send
another Local Response notification back through the WISOR
Gateway. We will also send an urgent email notification or SMS
text to the contact designated in the LSR. To be able to receive
this, the CLEC would need to put the appropriate email address
in the “REMARKS” field of the LSR.
51
What’s Different Hot Cut Process
Continued
7) Hot Cut Failure FRP HCC Solution: If the Hot Cut fails, the service
order engine return’s the appropriate response code and details,
depending on the error condition, through the WISOR Gateway. For
BB LSR's only, we will also send an urgent email notification or SMS
text to the contact designated in the LSR. To be able to receive this, the
CLEC would need to put the appropriate email address in the
“REMARKS” field of the LSR.
8) Hot Cut Completion Notice FRP Solution: When the Hot Cut is
complete, the service order engine will send the Provisioning
Completion Notice against the BB LSR through the WISOR Gateway.
9) Pending Facilities FRP Solution: When the WISOR Gateway returns a
jeopardy notification to the CLEC for BB LSR, the service order engine
return the Response Code “2B” with comments to indicate that we are
pending facilities assignment. When the issue is resolved, we will
resend a confirm or accept a supplement. 2B will be limited to BB
LSR's only and is not currently utilized by Verizon East.
52
What’s Different
 Wisor Demonstration
 Pre
Order
 Local
 Access
 Trouble Ticket
53
Billing Process
 FairPoint will be converting the Billing process from





today's CABS interface to CDG.
Invoices will be in BDT/CSR format – CSR’s are
optional.
Delivery methods are CD, Paper and FTP - FTP will
replace the NDM option.
Current Bill Date will be maintained.
CDG will be holding 18 months of history prior to data
being archived
Billing disputes and collections will be processed
together within the ordering center to have a
complete order process.
54
What’s Different
 Questions
55
Break Time TRIVIA QUESTION
How did Sprint get its Name?
56
Break Time TRIVIA QUESTION
Answer
 From its parent company, Southern
Pacific Railroad INTernal
Communications. Back in the day,
pipelines and railroad tracks were the
cheapest place to lay communications
lines, as the right-of-way was already
leased or owned.
57
FairPoint Wholesale User Forum
……is on Afternoon Break Time
“Afternoon Break Time”
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
58
FairPoint Wholesale User Forum
John Berard, Director Wholesale Customer Relations
‘CLEC Testing Methodology ’
November 29, 2007
Portland, Maine
Portland, Maine
November 29, 2007
59
Wholesale Interconnection –
Conceptual View
Partners
Management GUI
API
eBond
Exchange Path
CLEC A
ASR
Web
Trouble
FairPoint
Nor’Easter Back Office
CLEC B
VFO
LSR
Web
IXC A
Business Rules
eBond
ASOG
IXC B
Custom
rules
LSOG
ICO
Management GUI
60
Approach: Wholesale Testing Phases
PHASE #: NAME
Phase I: OSS &
Wholesale Internal
Testing
PURPOSE
FairPoint/Capgemini to conduct
product, connectivity, integration and
system testing of all OSS/back office
systems and Wholesale gateway
application.
KEY MILESTONES
 Target pass rates for OSS & Wholesale test
cases/scenarios are met.
 CLEC testing and certification environment is
available and ready.
 Complete execution of comprehensive testing of
Phase II: Wholesale
Internal E2E Testing
Phase III: Wholesale
Partner/CLEC Testing &
Certification
Capgemini to validate and demonstrate
functional completeness from an endto-end perspective in target
environments.
FairPoint and CLECs/Wholesale
Partners conduct comprehensive
testing of preorder, order, and trouble
management functionality that meet
the results mandated for certification
approval.
wholesale E2E test scenarios in CLEC test
environment and other designated environments
 Target pass rate is met.
 Begin comprehensive system testing of E2E test
scenarios in production environment.
 Finalize CLEC certification procedures / details
and corresponding documentation.
Complete comprehensive testing of
E2E/system test scenarios in production
environment and target pass rate is met.

 Revalidated certification for all existing CLECs.
61
Approach: Testing Types Per Phase
TYPE OF
TESTING
Product /
Application
DESCRIPTION
EXAMPLE
PHASE
I
In-depth validation of
standalone product /
application’s configuration,
customization and internal
functionality based on defined
requirements is conducted.
Verify
validation/business
rules associated with
LSR order data fields.
√
Shakeout /
Connectivity
Verify messaging and
connectivity between
applications.
Integration
Validate integrated workflows
and transaction management,
complex scenarios involving
partial successes and
rollbacks as well as fallout
management.
System / E2E
Focus on how the systems
combine to realize business
process and scenarios.
Validate the operational
legitimacy of the integrated
systems over longer durations
Test communication
between Wisor
Gateway and Order
Management
systems.
Submit LSR pre-order
for appointment
scheduling to verify
integration between
Wisor Gateway, Order
Mgt and Workforce
Mgt.
Submit order and
verify entire 2E
system process
through to billing
cycle.
PHASE
II
PHASE
III
√
√
√
√
√
√
62
Phase III – CLEC Testing &
Certification
 CLECs/Wholesale Partners will coordinate and execute testing
of upcoming new FairPoint systems release, specifically the
application-to-application interface between CLEC’s application
and Wisor application.


CLECs, currently in production with Verzion in ME, NH, VT, will
need to re-validate certification as part of FairPoint release.
CLEC will work with assigned FairPoint testing coordinator to
review and solidify CLEC’s test plan and associated testing
need.
 The CLEC testing and certification process will comprise of the
following high-level stages:



STAGE 1: Defining and approving test plan and scheduling
STAGE 2: Connectivity setup and testing transactions in CLEC
testing environment.
STAGE 3: Connectivity setup and executing “test” transactions
in production environment.
63
Phase III (continued)

Capgemini / FairPoint will define CLEC certification test cases/scenarios based
on logical grouping.
 There will be certification test cases/ scenarios to verify the application-toapplication interface for the following functions:
 Preorder
 Order
 Trouble Management
 Below is a sampling of some high-level ordering scenarios classified based
on Wholesaler Type:
CLEC Certifications Scenarios [INTERIM DRAFT]
CLEC Ordering Certification Test Scenarios
Retail Small Biz –Customer migrates X lines to CLEC providing resale service
CLEC Large Biz – Resale customer places x of y lines into call pick-up group
Retail Large Biz – 3 Line ISDN customer migrates to CLEC and adds 1 new line to existing acct
CLEC Small Biz – CLEC New Customer orders ISDN Line
CLEC – Order 2 POTS Lines Using Resale POTS, 1 Line caption listed. Both lines in sequential hunt group, Add call waiting to second line
CLEC Residential – 2 Line POTS customer changes TN
CLEC Residential – 2 Line unlisted Resale POTS customer moves residence – same apt bulding
Retail – POTS Customer migrates to CLEC, unlisted number
Retail – POTS Customer migrates to CLEC, change due date on order
CLEC Biz – Resale Customer multi-line customer changes PIC and LPIC codes on all lines
CLEC Product Groups / Wholesaler Type
Facilities Based Resale UNE UNE-P Wholesale Advantage
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
64
FairPoint Change Management
Service Timeline
Draft Rules
Published
Internally at
FairPoint
Internal test
window
FairPoint publishes its
updates to interface standard
E
Wisor builds
new rules and
configuration
files
B
C
CLEC
internal
testing
D
CLEC Tests
against the
FairPoint
ILEC
internal
testing
CLEC modifies
internal OSS
Wisor
internal
testing
FairPoint modifies
internal OSS
-90
F
-73
-30
FairPoint moves new release into production
A
CLEC testing
window
CLEC live on the
new LSOG
version
0
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FairPoint Wholesale Website
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Questions
 Any questions?
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Phase I: OSS & NE Testing Scope Detailed
Current OSS Testing Projections for Builds 1,2,3 and 4:
208 interfaces Identified
Build Test cases
Total
Passed
failed
Build 1
1008
888
5
Build 2
1088
993
23
Build 3
1943
1196
33
Project Build 4
1988
1901
87
OSS Testing projections
Build 1
Build 2
Build 3
Project Build 4
Accumulated tests
6027
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Phase I: Testing Progress
Functional Test Execution Schedule
Build / Release
Phase
Product Test
B1
Shakeout Test
Integration Test
Product Test
B2
Shakeout Test
Integration Test
B3
B4
Launch
Independence
Start Date
06/18/07
07/23/07
07/30/07
08/20/07
09/03/07
09/17/07
End Date
07/27/07
07/27/07
08/17/07
08/31/07
09/14/07
10/12/07
# Wks
6
1
3
2
2
4
Product Test
10/15/07
10/26/07
2
Shakeout Test
10/29/07
11/09/07
2
Integration Test
11/12/07
12/07/07
4
Product Test
12/03/07
12/14/07
2
Integration Test
System Test - Wave 1
System Test - Wave 2
UAT
System Test - Wave 1
System Test - Wave 2
System Test - Wave 3
UAT - Wave 1
CLEC Certification - Phase 1
PROVIDE NOTICE OF READINESS
System Test - Wave 4
UAT - Wave 2
CLEC Certification - Phase 2
Operational Readiness Testing
12/17/07
11/12/07
12/03/07
12/03/07
01/14/08
02/11/08
03/10/08
03/10/08
02/18/08
03/31/08
03/31/08
03/31/08
03/31/08
04/28/08
01/11/08
11/30/07
12/21/07
12/21/07
02/08/08
03/07/08
03/28/08
03/28/08
03/28/08
03/31/08
04/25/08
04/18/08
05/09/08
05/30/08
4
3
3
3
4
4
3
3
6
4
3
6
5
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Phase II – Wholesale Internal E2E
Testing
 Setup and configure CLEC test environment to mimic production
environment.
 Environment will be used for both new/maintenance releases
and new CLEC entrant testing.
 Environment will contain the data associated with a wide range
of accounts. CLECs participating will be solicited for the
accounts they need to have in the environment.
 Capgemini will execute comprehensive system/E2E testing, via Wisor
web application, in designated environments (includes CLEC test
environment)
 Define & rollout of procedural methods for CLEC testing and
certification, such as:
 New/Maintenance Release Testing Process
 New CLEC Entrant Testing Process
 Change Control/Management Process
 Test Planning/Scheduling Process
 CLEC Certification Test Cases/Scenarios
 Establishing CLEC Test Account & Test Data Requirements
 Defect & Issue Management Process
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