Oracle Quality:
Defect Tracking and Vendor Return Process
NorCalOAUG
Presented by:
Rahul Sharma
Kishore Bodhireddy
www.ubex.com
Oracle Quality: Defect Tracking and Vendor Return Process
Agenda
• Introduction
• Process Overview
• Business Case
- Scenario
- Issues
• Solution Overview
- Defect Tracking
- Vendor Returns
• Costs/Benefits of Implementation
• Conclusions
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Oracle Quality: Defect Tracking and Vendor Return Process
Ubex Corporation
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Premier provider of end-to-end business solutions
8+ years in high-tech vertical
Exclusive focus on Oracle Applications
Oracle Partner
Founded by Oracle Alumnus
Service Offerings
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Implementation
Upgrade
Customizations
Maintenance
Integration
Support
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Oracle Quality: Defect Tracking and Vendor Return Process
Introduction to Oracle Quality
Oracle Quality is an integrated quality management application designed
to help manufacturers in their quest for zero defect. Helps achieve:
• Establish quality standards for products and processes across the
enterprise
• Ensure product tests are performed at the right time and document all
test results.
• Collect information about product defects, their causes and their related
dispositions
• Alert appropriate personnel when products do not conform to required
standards
• Provides flexible reporting on all aspects of quality management
• Terminologies:
- Collection elements, specifications, collection plans, actions and alerts,
data collection options
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Oracle Quality: Defect Tracking and Vendor Return Process
Introduction (contd.)
• Client
- A high-tech manufacturer, ISO 9000 certified
• Business Issue
- Error-prone and cumbersome defect tracking system
- Disconnected and manual processes
• Solution
- Oracle Quality, part of Oracle Manufacturing suite
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Oracle Quality: Defect Tracking and Vendor Return Process
Process Overview
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Oracle Quality: Defect Tracking and Vendor Return Process
Scenario
• Disparate Systems
- Custom application for defect creation
- Transactions in Oracle Applications
- Shipping authorization in a third application
• Batch programs to synchronize data
• Disconnected and manual processes
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Oracle Quality: Defect Tracking and Vendor Return Process
Issues
• Process Issues
- Slow defect creation to corrective action cycle
 Due to waiting times
- Long wait time for work orders
 Lower customer satisfaction
- Parts rejected in receiving without defect creation
- Multiple disposition not supported by the system
• Data Issues
- Missing information for defect creation
 Part #, Work order #, PO #, Defect #
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Data invariably out-of-sync
Duplicate data entry
Error in debit amounts
Incorrect information on shipments
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Oracle Quality: Defect Tracking and Vendor Return Process
Issues (contd.)
• Security Issues
- Inability to restrict field level access
- Anyone with access to receiving could access PO inspection
• User Interface Issues
- Not very user friendly or intuitive
- Inflexible list of values
- Lack of up-to-date help documentation
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Oracle Quality: Defect Tracking and Vendor Return Process
Solution Options
Option
Advantages
Disadvantages
Implement 3rd Party
Software
• Short implementation time
• Disparate systems
• Licensing Cost
• Retraining of users
Enhance existing
system
• Proprietary processes
supported
• Long development
time
Implement Oracle
Quality
• Short implementation time
• Product flexibility helps
support proprietary processes
•Retraining of users
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Oracle Quality: Defect Tracking and Vendor Return Process
Solution Overview
Shipping Plans
Shipping Plans
Inspection
Plan
DMR Plan
DMRDMR
Plan
MRB Plan
MRB Plan
MRB
MRB
MRB
PlanPlan
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Oracle Quality: Defect Tracking and Vendor Return Process
Processes Supported
• Receiving Inspection: Acceptance / rejection process for
parts delivered by supplier.
• Assembly defect tracking: Defect tracking process on the
manufacturing shop floor.
• Test Inspection: Defect tracking process during system
testing.
• Stock Inspection: Defect tracking process for parts in stock.
• Disposition process
• Corrective Action process
• Vendor Returns: Shipping and Accounting
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Oracle Quality: Defect Tracking and Vendor Return Process
Collection Plan Overview
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Oracle Quality: Defect Tracking and Vendor Return Process
Features of Implementation
• Process
-
Creation of DMR enforced on rejection of parts in receiving
DMR creation done by 4 different groups
DMRs dispositioned by one group
Consolidated non-conformances for disposition through parentchild plans
Enabled creation of multiple dispositions
Enforced validations on disposition and nonconformance quantities
Corrective Action and disposition handled by same plan
Integrated shipping and accounting process for RTV items
Supported domestic and international shipments
Debit memo creation automated in Oracle Inventory
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Oracle Quality: Defect Tracking and Vendor Return Process
Features of Implementation (contd.)
• Data
- Restricted LOV used to enforce data integrity
- Automated data entry for shipping and accounting
• Security
- Access to collection plans restricted to select groups
- Field level security enforced through setups
- Unauthorized access to receiving inspection eliminated
• Others
- Collection plans created from existing templates (available in 11.5.9)
 Template PO Inspection Plan
 Template WIP Component Segregation
- Defined fields as mandatory or non-mandatory
- Defined fields as conditionally mandatory
- Displayed fields made non-editable
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Oracle Quality: Defect Tracking and Vendor Return Process
Benefits of Implementation
• Completely integrated defect tracking and vendor
return processes
• Real time information available
• Faster defect creation to corrective action cycle
• Eliminated duplicate data entry
• Reduced manual debit memo creation by 50%
• Minimized data entry error
- Vendor debit amounts
• More in sync data
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Oracle Quality: Defect Tracking and Vendor Return Process
Costs of Implementation
• Infrastructure
- No additional hardware and instance
• Licensing
- No additional licensing required for manufacturing users
• Implementation
- Implementation time nearly 25% below estimated
• Training
- Minimal
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Oracle Quality: Defect Tracking and Vendor Return Process
Conclusions
• Attractive ROI
• Improved productivity
• Implementing Oracle Quality makes good business
sense
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Oracle Quality: Defect Tracking and Vendor Return Process
Q&A
For more information: www.ubex.com
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