Role Profile
Job Title
GIS Systems Trainer
Business unit
Human Resources
Reporting to
Sales & Technical Training Manager
Salary range
Negotiable
Location
Flexible/ Bournemouth – Extensive UK travel
Job purpose
Contribute to the continued achievement of GIS staff through training, advice and support for staff and
all managers
To act as an expert for Systems training for GIS including all elements of induction, development,
reinforcement and multi skilling to ensure appropriate training is focused on and delivered against on an
ongoing basis in order to meet the needs of the business
Learning interventions may be identified through the analysis of training or key performance indicators
and will require the design, delivery and evaluation of effective training solution to close a gap or
improve performance
Also responsible for up-skilling and cross skilling fellow trainers and or team managers
Key responsibilities
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Develop and maintain an expert knowledge of all GIS systems
Develop and maintain system manuals and user guides on all GIS systems
Provide induction training to new starters on all GIS systems
Provide on-going systems training to all other GIS staff where required – i.e. where there is a
knowledge gap or where new systems are launched or changes made to existing systems
Create cost effective interaction training solutions focusing on systems training
Ensure all aspects of training material and delivery remains compliant reducing processing issues,
E&O’s and internal/external audit results
Develop and maintain a portfolio of training courses ensuring that trainer notes, session plans, visual
aids and handouts are up to date
Conduct regular training needs analysis to establish capability and effective use of the systems
Evaluate systems training and ensure transfer and application of knowledge via appropriate methods
to ensure all delegates demonstrate appropriate levels of competence before moving into model
team training
Design learning solutions to increase users confidence speed and accuracy when using the systems
Identify trends and patterns relating to alignment of processes and systems, which compromise the
sales process and advise Sales and Technical Training Manager and recommend appropriate solutions
Represent GIS across all system related projects, which impact the Division, ensuring inclusion of User
Acceptance Testing, roll-out and training
Manage and maintain strong relationships with Call Centre Managers across the UK ensuring agreed
service level standards are adhered to
 Up-skill product, technical and sales trainers with the capability to deliver sales training to cover
holiday and sickness
 Represent the values of the business
 Contribute to customer satisfaction through effective training delivery
 Acts as a role model by ensuring performance is to the highest standard
 Provides support, coaching and development for advisors and front line managers.
 Resolves complex and tactical issues in a range of areas related to training and development
 Demonstrate and delivery against all targets and performance indicators throughout the year
 Evaluate all learning interventions to demonstrate added value and a return on investment
 Creates and implement a 12 month business improvement plan to support the global and
international projects
 Recommend and implement changes to improve efficiencies
Key skills and experience
Essential
Desirable
 Experience of designing and delivering systems
based training within a group environment (circa
20)
 Experience of master / slave technology within a
group training environment
 Good all round experience of computer systems
 Extensive training experience
 High level of Verbal & Written Communication
skills.
 Excellent Interpersonal & Presentation skills
 High degree of Organisational and Planning
capability following own initiative and as part of
a team.
 Highly collaborative approach to developing
people.
 Extremely creative in developing learning
outcomes and willing to challenge accepted
norms
Personal attributes
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Experience of TCAS
Experience in Insurance industry
Call centre experience
Knowledge of Acturis Broking platform
Confident
Articulate
Resilient
Tenacious
Self-starter
Enjoys working as part of a multi-functional, cross location team
Ability to work collaboratively with key stakeholders across multiple locations