SeyfarthLean
Client Solutions
Group (CSG)
Innovative, Client-facing Staffing to Meet
Current and Emerging Legal Engagement
Needs
Our SeyfarthLean journey
©2014 Seyfarth Shaw LLP
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CSG formation driven by the need to tightly
couple other areas of expertise with traditional
legal skills
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SeyfarthLean Client Solutions Group Overview
 Enable innovative practice approaches
 Focus on enhancing the client experience
 Bring legal technologists and other professionals closer to the Firm’s core
business
• Largest client-facing group of project
managers in legal industry
(18 currently)
• Enable innovative practice
approaches through technology and
knowledge solutions
• Team with attorneys to ensure the
efficient and effective delivery of
quality legal services
• Focus on enhancing the client
experience
• Combine project management
expertise, Lean Six Sigma training,
process improvement focus and
technological acumen to build and
deliver the best solution to meet
client requirements
©2013 Seyfarth Shaw LLP
• Bring legal technology professionals
closer to legal services delivery
• Staffed by technologists who are also
trained attorneys
• Technology solutions through the
lifecycle of litigation
• Efficiencies and cost savings gained
through robust technology coupled
with custom workflows
• Staffed by non-practicing attorneys,
former paralegals and legal
technologists
• Enables attorneys to better organize,
track, connect, analyze and report
case data and collaborate with clients
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in doing so
Conjoined LTIO and LPMO
Legal Project Manager(s)
Legal Solutions Architect(s)
Legal Technology & Knowledge Solutions
Engagement Timeline
Pitch
Response
and Early
Client
Discussions
Execution
Strategy,
Planning,
Tool
Section
Engagement
Launch
Execution
Success
(in the eyes of our
clients)
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Current Mix
of Projects
Macro
Legal Technology Innovations Office
Project Mix - 2013
Micro
Project Mix
of Previous
KM Group
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©2014 Seyfarth Shaw LLP
Client-focused
Internally-focused
60%
18%
3%
49%
20%
2%
3%
45%
Customized Solutions Underpin Our
Engagements Based upon CSG Insights and
Client Needs
• Client A
► Transaction Solutions Center, Project Management, Survey Center, SeyfarthLink
• Client B
► SeyfarthLink, Portfolio Management Databases, Performance Metrics/Reports, Process
Mapping, Watch Notice Generator, Budget to Actual Financial Daily Reports, Project
Management, Monthly Report Outs, Six Sigma Problem Solving Tools, Lessons Learned
• Client C
► ERISA Litigation, Real Estate: SeyfarthLink, Portfolio Management Databases, Document
Repository, Process Mapping, Matter Management Reports
• Client D
► Process Mapping, SeyfarthLink, Project Management, Counseling Log, Charge Tracker, Survey
Center, Quarterly Report Outs
• Client E
► Joint Counsel Collaboration, Joint Process Mapping with Client & Other Outside Counsel,
Project Management, Immigration System, Document Assembly Tool, SeyfarthLink
• Client F
► Joint Process Mapping, Force Field Analysis, Root Cause (y=f(x)), Project Management
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Impact by the Numbers
Key Metrics during InnovAction Award Reporting Period Ending 2013
Number of
Clients Served
by CSG
Number of Inperson Client
Pitches Attended
Clients Using
Client
Collaboration
Platform
Change in Total
CSG Staff Since
Launch
> 500
23
> 300
+42%
Revenue of
Engagements
Managed by
LPMO
Total CSG Time
Billed to Clients
Percent of CSG
Billings Written
Off By Client
Change in
Billable Time
2012 vs. 2013
> $55
Million
> $2
Million
1.5%
+32%
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Sample Solution: Mobile Trademark
Watch App
Seyfarth Enters TM
Watch Information
Client Receives Mobile
Watch Notice and
Makes Business
Decision
Client Decisions
Captured in a Database
for Future Use
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Copyright 2014 Seyfarth Shaw LLP
Sample Solution: In-house Panel Reduction and
Rationalization Model
• Analytical framework to
help a client converge
outside counsel from
1,000 to 250
• Created custom
application within Excel
driven by complex
algorithm
• Allows in-house counsel
to compare and select of
firm based on specific
criteria
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©2014 Seyfarth Shaw LLP