Position Vacant
Visa Decision Maker/Counter Officer
Full time
Salary: up to BR$ 4037.00
Contract: This is a permanent position depending on the successful
completion of a 3 month probation period and character and police checks.
Position overview
The Visa Section at the Australian Embassy in Brasilia is responsible for
processing all applications for temporary visas to Australia from residents of
Brazil and permanent visa applications for residents of Brazil, Argentina,
Uruguay and Paraguay.
The role of the Visa Decision Maker/Counter Officer includes assessing and
deciding temporary entry visa applications as well as providing administrative
support to the Visa Section and Australian staff. This role may also include
project work and additional responsibilities as directed.
The Visa Decision Maker/Counter Officer reports directly to the Office
Manager and Australian staff. For a full list of duties and the selection criteria
for this position please see below.
Well developed written and oral communication skills in English and
Portuguese are required.
Application: In order to ensure that your application is eligible for
consideration, please provide a completed application form. Applicants must
address the selection criteria as outlined in the application form (word
document). Applicants are advised to read the additional information
preparing your application to ensure that their application meets the
requirements.
Contact Officer: Information about the positions can be obtained from the
contact officer Mrs Hosana Goncalves. Requests for information must be
sent via email to hosana.goncalves@dfat.gov.au Please include your full
name, your contact telephone numbers and any times you are not available to
be contacted in your email. Mrs Goncalves will contact you within one
business day of receipt of your email.
Application Closing Date: Applications for this position close at 5pm on 23
March 2012. Applications received after the closing date and time will
not be considered.
If you have not been contacted within two weeks of the closing date please
assume that your application has not been successful on this occasion.
Applications must be received by mail or hand delivered at the address
below. Applications received by email will not be accepted.
Visa Decision Maker /Counter Officer
Principal Migration Officer
Australian Embassy Brasília
SES 801 – Conjunto K – Lote 07
Brasília – DF
70200-010
Security Character and police check will be conducted during the selection
process.
Duty Statement – Visa Decision Maker/Counter Officer
Duties may include the following;








Assess, manage and decide temporary entry visa applications;
Provide support in the processing of the migration caseload, including
file creation, interview schedules, including file movement, requesting
further documentation, responding to email correspondence, writing
records of discussions, archiving etc;
Undertake integrity checks and referrals as necessary;
Receive visa application fees and forms, issue receipts, including
registering applications, file creation and account for the daily takings;
Conduct and assist with interviews of visa applicants;
Liaise and respond to visa enquiries, agents and other stakeholders;
Undertake training of education, travel agents and other clients as
required;
Other administrative tasks and projects as required/directed.
Selection Criteria
1. Ability to analyse information and interpret and apply legislation and
policies to make lawful decisions.
Excellent problem solving skills, sound judgment, professionalism and
personal integrity
2. Ability to plan and manage a workload and deal effectively with high
volumes of process work concurrent with longer-term projects.
Demonstrated capacity to prioritise tasks and maintain flexibility and
personal motivation.
3. Excellent client service and negotiation skills including the ability to
manage client expectations.
Demonstrated ability to liaise effectively with clients, agents, and other
stakeholders and maintain productive working relationships
4. Well-developed interpersonal skills and the ability to work in a team
environment to achieve workplace goals.
Capacity to identify opportunities to contribute to a positive and
productive team environment within the Embassy
Visa Decision Maker /Counter Officer
5. Excellent written and oral communication skills and the capacity to draft
complex written correspondence in English and Portuguese
Familiarity with IT systems and the ability to navigate/interrogate
information from relevant systems.
Visa Decision Maker /Counter Officer