Jacqueline C. Murphy
346-201-9249 / murphy.c.jacqueline@gmail.com
Customer Service Specialist
SUMMARY OF QUALIFICATIONS
An inspired, extremely energetic and professional with an excellent education and expertise in marketing, advertising,
management, and customer service. Able to provide self-motivation and hands-on experience to perform above
standard expectations while meeting deadlines, with a strong ability to promote and define goals and vision toward
success through persuasive and effective interpersonal skills and teamwork. A fast learner with a personal desire to
continue to learn new business concepts, increase professional skills, and be recognized as an asset to an organization.
Key Strengths:
· Business Development
· Personnel Management
· Leadership Skills
· Negotiations
· Medical Filing
· Strategic Planning
· Team Building
· Training & Development
· Planning/Coordination
· Medical Data Input
· Communication
· Team Management
· Coaching/Mentoring
· Goal Setting
· Computer Literate
· Customer Service
· Presentation Skills
· Observation Skills
· Self-Starter
· Knowledge of HEPPA Laws
PROFESSIONAL EXPERIENCE
Dr. Durrett Chiropractic and Natural Healthcare Clinic – Front desk/Assistant
 Open/close practice/ Train new Employees
 Deposits, deposit reports
 Answer multi-phone systems and make appointments
 Worked directly with customers
 Made and filed medical folders
 Input medical data
2015- Present
Dionysus Salon Span - Front Desk / Sales Rep.
● Open the salon turn on and set up spa units
● Answered a multi phone system and make multi appointments
● Counting/depositing all bank deposits
● Worked directly with customers
2009-Present
Panera Bread – Manager
● Manager in training from start of the job.
● Worked on operational tasks, systems for improved productivity.
● Help train new members.
● Left position to finish my education.
2014
Web King - Sales Manager / Trainer
● Customer service over the Internet.
● Helping clients set up memberships online.
● Typing correspondence to clients on account updates.
● Troubleshoot errors for customers via phone and chat support.
2006 - 2009
Barney’s Billiard – Head Waiter/Bartender
● Money transactions.
● Knowledge of liquors.
● Built rapport with regular clientele.
2003 - 2006
Blockbuster Video – Customer Service Rep.
● Provided excellent service by helping customers with details of products.
2000-2003
EDUCATION
Klein High School: Graduated in 2003 Diploma
Aveda Institute: Graduated in 2012 Massage
Certifications: Cosmetology Certified for Esthetics
*Professional References available upon request.