Sanjay Jha
Atlanta, GA ● 678.602.8156 ● jksanjay@gmail.com
STRATEGIC PROGRAM DIRECTOR
CAREER PROFILE
Mr. Jha is a senior executive with Infosys Public Services and has 20+ years of
experience in information technology industry. He is specializing in the Health
Exchange space and provides technology solution leadership to large scale
programs in selecting the vendors, products, implementation and tuning the
programs into operationally-ready state. Mr. Jha has extensive experience in both
public sector and commercial business areas. Some of his clients include:
Department of Human Services, CareFirst, The Coca Cola Company, Fannie Mae,
and Ontario Power Generation.
Mr. Jha is currently managing the entire operations and maintenance for
Affordable Care Act (ACA) compliant District of Columbia’s Health Benefit
Exchange (DC HBX) (www.dchealthlink.com) implemented by Infosys as a
solution integrator (SI vendor) within compressed timeliness on October 1, 2013
providing all of the functionality with an operationally-ready Exchange staff, and
connected to the citizens and communities.
Key Highlights of DC Health Benefit Exchange (DCHBX) solution offered by Infosys:
 Offered COTS (commercial off the shelf) products Curam and Connecture for
seamless integration to existing state systems and commercial carriers
 Complied with MITA-based architecture with scalability, flexibility and core
services and functions common to all federally mandated exchanges
 Delivered all the functional capabilities required to support successful and
sustainable health care reform for the state’s small employers (SHOP) and
uninsured individuals and families.
At Infosys Public Services, Mr. Jha manages a team size of 50+ and is recognized
as a senior leader in all areas of information management. He has sold and
delivered business solutions to multiple organizations including business consulting,
data warehouse, billing system, and business and solution architecture. He works
closely with C-level executives to identify their business requirements, formulates
and present viable solutions, and then implement those solutions.
ACADEMIC AND CERTIFICATIONS
 Masters in Business Management (MBA) - XLRI, India
 Degree in Mechanical Engineering – BIT Sindri, India
 Project Management Professional (PMP)
 Oracle 9i, 8i and 8 Certified Professional (OCP) – DBA
 IBM Certified Advanced Technical Expert - DB2 Data Replication and Database
Administration
PROFESSIONAL EXPERENCE
Program Manager, DCHBX
Jul 2012 to Present
Mr Jha led the Infosys team to work on proposal and had engaged with the
District to get the project awarded to Infosys for the implementation of DC Health
Benefit Exchange. He played a key strategic role as Program Manager and led a
successful deployment of DCHBX.
KEY ACCOMPLISHMENTS:
 Reduced time and risk to implementation by defining the COTS based
solution which enabled to start from a core set of ACA compliant functionality
and incorporated District specific policy requirements directly into the
business rules, flows, and modules as appropriate.
 The solution used ESB/SOA architecture which emphasized standards-based
interoperability with external data sources, including Federal Data Source
Hub(FDSH), commercial issuers (using SERFF), and other Department of Human
Services systems.
 COTS product vendors adopted their own approach, product roadmaps and
schedule with common deadlines, visible milestones and goals determined
by the CMS Enterprise Life Cycle (ELM) and were managed with feature maps
and function lists made available based on collective knowledge for
improvements and necessary changes (ex: new regulatory requirements).
 Aligned the overall project structure with the functional breakdown of entire
program into three releases and task orders consisting of services for Analysis,
Design, Detailed Design, Development, Product configuration, Test and
Warranty services.
 Structured the pricing schedule based on the milestones as per RFP
requirement and the Contract line item numbers (CLIN) deliverables for
various task orders put in separately for the base year and option year.
 Directed the architecture group to produce a System Design Document
which transformed the requirements, user-oriented functional design, and
data design into more technical specifications from which the DCAS (DC
Access System) was built.
 Created the Business Architecture and use cases based on CCIIO Blueprints
which comprised of a series of business functions based modules with the
Data-driven business rules and Web Service Description Language (WSDL)
specifying workflows for the major actors in the Exchange; brokers/navigators,
issuers, employers, and consumer applicants. Orchestration processes
 Worked with District’s stakeholders to prepare a Contingency/ Recovery Plan
that highlighted alternative actions, key trigger events and/or dates that
could invoke the implementation of an alternative course of action, including
impacts (i.e., monetary or otherwise) to the District.
 Ensured that data use within and across systems were agreed and secured
for the use of personal identifiable information (PII), additionally following
measures were taken to fulfil various stringent compliance guidelines:
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Safeguards Procedures Report (SPR) described Internal Revenue
Service (IRS) procedures for safeguarding Federal Tax Information (FTI)
o Information Security Risk Assessment Identified the risks and possible
mitigation associated with infrastructure
o System Security Plan (SSP) describes security controls that will protect
the confidentiality, integrity, and availability (CIA) of the system and its
information.
Led the combined District agencies for successful implementation of
operationally-ready Health Exchange by meeting the GO/NO GO conditions
which required readiness of system, data, staff and site
Developed standard operating procedures (SOP) and Operations and
Maintenance manual for post go live support describing the business product
operating in the Production environment, and information necessary to
effectively handle production processing, ongoing maintenance,
performance monitoring, and identification of problems, issues, and/or
change requirements
Set up an ITIL and ITSM based IT help desk and Salesforce (SFDC) based
contact center, and defined the criteria for criticality of tickets and Service
Level Agreements (SLAs)for resolution
Oversaw Organization Change Management (OCM) track which conducted
training for business users and system support personnel of DC HBX system with
train the trainer approach combined with User Manuals on how to use the
established product from a business function perspective
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Program Manager, CareFirst, Baltimore, MD
Jul 2012 to Dec 2012
 Architected solutions for enhancement of existing CareFirst BCBS-PatientCantered Medical Home (PCMH) solution which attempts to bring down the
cost and improve the quality by getting the patient history and quality
measure scores.
 Led 20+ size team and streamlined the production support process based on
ITIL model for defect triage, and prioritize issues based on severity and impact,
structure ticket flow through level1 and 2 support layers for resolution.
Program Manager, Intercall Inc., Atlanta, GA
Feb 2009 to Jun 2012
 Directed a 25 person team (internal, external, and vendor resources) in the
on-time delivery of replacement for an aging rate change system with a new
system which has inbuilt business/approval workflow and interfaces with
Salesforce.
 Led a $2 million initiative to replace an in-house developed Rate Change
Management Tool by adding a customized UI in Sales Force (SFDC) as
required by Sales Reps using abstraction layers to expose various services
integrated with the defined approval workflow logic in BPM. Solution
improved audit trail and reduced the rate change time from a week to 2 days
with remote flexibility to sales representatives for rate negotiation.
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Program Manager, Schwan’s Food Services, Marshall, MN
September 2008 to
January 2009
Served as the Program Manger of an eight-person team for a prototype design
for the SAP Plant Maintenance System for Sanitation Order Types at Schwan’s
Salina Location. The pilot project on completion was expected to serve as
template for other bakery plants and the location had potential savings of nearly
$200,000 annually in labor and supplies.
Program Manager, the Coca Cola Company, Atlanta, GA
February 2007 to
August 2008
Global project leader of 20+ team responsible for delivery of $3M solution to
replace an aging transportation management, with Order, Billing, Delivery,
Shipment and Planning data sourcing from ERP and complex TCCC planning
systems. The model project was the first BI 7 implementation within TCCC with all
deliverables in scope, on time, 100% error free resulting in annual savings of
nearly $500K. Provided program management leadership and architected the
solution with key business stakeholders.
Senior Program Manager, Fannie Mae, DC
December 2005 to February 2007
Led the Release Management Team of 20+ members to meet the requirements
to restate their financial statements for previous 5 years with controlled execution
in FAS91, FAS46, SCBSL, Securities and Impairments business areas. Proactive
planning with 24x7 tracking and reporting on progress of controlled code
changes reduced the deployment time by nearly 30% and met Sarbanes Oxley
compliance by ensuring that designed execution process segregated roles and
duties with 100% traceability of login footprints.
Sr. Project Manager, CapGemini, Toronto
June 2004 to November 2005
Led a project team consisting of 12 members to replace a manual business
process with an automated Java-based outage reporting system integrated with
IVR which had intelligence in-built to notify about outage to all the affected
households and business users in the entire Ontario province. Benefits included
improved automated response time, reduced errors, and elimination of reporting
errors by utilizing technology to improve processes and increase efficiency.
Other progressive career growth experiences from 1990-2005 were with following
key clients:
2004-05: Ontario Power Generation, Canada
2003: CGI, Canada
2000-03: Hydro One, Toronto, Canada
1997-’00: Mastech, Montreal, Canada
1990-’97: Tata Steel, India
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