Mayiyi Djebelli
18340 NW 62nd Avenue Apt # 204 Miami, Fl 33015 * (646) 836 2000 * mayiyi1010@hotmail.com
SUMMARY
Bilingual with over a decade of experience dedicated to providing professional support and
assistance with hospitality management operations, human resources skills for multinational
companies. Proven ability to identify customer needs and match them to the industry products.
Motivated and experienced in management operations.
PROFESSIONAL EXPERIENCE
Ocean View Bldg B Condominium, Sunny Isles – FL
Property Assistant Manager
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Responsible for daily operation of 400 units.
Prepare lease agreements for lessees and create agreement for parking spaces.
Collect and post rent
In charge of payroll and scheduling for Valet Parking and Maintenance Personnel.
Manage and oversee the implementation of property management services.
Create high end property display templates to maximize property postings for qualified
renters.
Process rental applications as well as selling units on credit report, rental verification and
employment verification.
Ensure that company and safety standards, policies and Standard Operating Procedures are
followed properly.
Oversees and develops a system to ensure that properties are maintained to a high standard,
and pass all internal and external inspections of the building’s physical conditions. Ensure
that the long-term capital needs of buildings are addressed and that term capital needs of
buildings are addressed and that building systems are maintained.
Meet with vendors and negotiated prices as well as obtain bids and negotiated contracts.
Royal Caribbean Cruise Lines, Miami – FL
Workforce Planning & Scheduling Specialist
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2009 to 2012
2001 - 2008
Directly supported the Hotel Department Director in planning semi-annual seminars for the
Fleet Directors, Executive Chefs, F&B Managers, and Hotel Managers
Managed the promotion approval process for the restaurant, beverage and culinary
departments.
Developed and administered Consulate Visas letters for new hires and Employment
Verification for crew members.
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Orchestrated overseas training in Madrid for new employees within the workforce planning
department and for alternate cruise lines like Azamara Cruises.
Interfaced with worldwide external hiring partners to support the development of new hiring
procedures.
Assisted in the timely assembly of culinary schedules to include the Executive Chef’s
schedule.
Generated and delivered Brio reports for the Immigration Office to advise new employee
entrances within the United States fleet.
Custom Air Specialist
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Booked and confirmed airlines reservations for travel partners via telephone, email and
facsimile.
Answered inbound calls, calculated additional fees, and quoted prices for specific air request
like deviations, stop-over, and visa requirements.
Served as interpreter and translator for Spanish inbound calls
Followed up with brio reports and make sure all the calculations are balanced out by the end
of the day.
EDUCATION
Masters in Science, Human Resource Management 2010
NOVA Southeastern University, Fort Lauderdale, FL
B.A. in Hospitality Management 2003
Johnson & Wales University, North Miami Beach, FL
A.A.S. in Hotel Management 2001
Johnson & Wales University, North Miami Beach, FL
A.A.S. in Management 1995
Hudson County Community College, Jersey City, NJ
SKILLS
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Microsoft Office Vista and XP: (Word, Excel, PowerPoint)
Saber, Amadeus, Intranet, Fidelio, Intuit Business Services
Bilingual: English-Spanish
Skilled at adapting to new concepts, working well under pressure, and communicating ideas
clearly and effectively.eas clearly and effectively.
Reference will be provided upon request