21061 BAKER ROAD, CASTRO VALLEY
CALIFORNIA 94546
LARRY KLEEBAUER
LARRY@KLEEBAUER.COM
HOME:
(510) 583-0238
OBJECTIVE
Seeking a position within a high energy and service friendly IT organization, allowing me to put
my experience, skills and talent to enhance an ever-improving team. Pursuing growth
opportunities enabling further enhancement of my expertise with new challenges.
Skills
Project Management –
Apt at conceptualizing a solutions to meet desired goals, researching best practiced approach,
designing a project framework, preparing primary cost vs. ROI assessment and delivering project
proposal. Utilizing feedback from proposal, and building project plan. Engaging requestor,
supporting teams, and vendors to establish action plan and zero in on milestones, target dates,
and successful completion. Work effectively with others to achieve common goals.
Desktop Support Utilizing 15 years of professional support experience, able to expertly, quickly, and accurately
able to diagnose a multitude of workstation, laptop, network connectivity, printer, and software
issues. A strong advocate of following best practices, and standardization principals.
Demonstrated abilities in the improving reliability, curtailing downtime, and heightening overall
supportability. Able to communicate effectively, regardless of user’s technical experience.
Server Support Comfortable with managing data centers and colocation facilities. Familiar with VMware ESX.
Fluent in Windows server administration and Active Director. Competent in server design,
deployment, recovery and maintenance. Excelling in Exchange server design and support. Able
to support Linux servers and provide basic maintenance.
Customer Service –
Able to diffuse irate customer situations. Dealing with frustrated users by empathizing with
their situation, putting in laymen terms the diagnosis of root-cause, setting expectations based
on issue priority and queue backlog, providing calm, establish creative workarounds, and clear
path to resolution. Hallmarks of my work ethic include consistently remaining maintain a
positive attitude, setting realistic expectations, professional execution, truthful communications,
and providing needed follow-up to work orders.
Leadership –
Accomplished mentor and manager of individuals, teams, and cross-team project management.
Delivering measurable results, meeting SLA and auditing compliance, and evidenced with
reporting. Experienced in the delegation, follow-up, coaching, consistent team improvement
and positive team moral.
EXPERIENCE
IT Consultant
June 2011 – Present (Unassigned)
Technisource, Pleasanton, CA.
Job Duties:
Fill contract positions for Technisource customers. Currently unassigned.
Assignments
 Applied Signal Technologies – A Raytheon Company
o Provide Windows Desktop support to campus.
o Used Service Desk to process work orders.
o Assigned during short transition during acquisition from Applied Signal to
Raytheon staff.
Operating Systems
Windows Clients –
9x/NT/2000/XP/Vista/7
Macintosh Clients – OS 9/OSX
Linux Clients (Basic Support)–
Ubuntu/Mint/Fedora
Windows Servers NT/2000/2003/2008
Services
TCP/IP – UDP
SMTP/POP3
SNTP/NTP
DNS
WINS
DHCP
ACTIVE DIRECTORY
Group Policy
Server Applications
IIS
Exchange –
5.x/2000/2003/2007/2010
Lotus Domino
SQL
ColdFusion
MS System Center/SMS
Radia
Solarwinds
Jive Clearspace/Engage
Twiki
Apache
Trend Micro ServerProtect
MS SharePoint
PeopleSoft 8
Desktop Applications
Microsoft Office –ALL
Microsoft Outlook
Lotus Notes
Internet
Explorer/Firefox/Chrome
Trend Micro OfficeScan
ACT!
IT Management
Solarwinds
WhatsUp Gold
Numara Track-IT
Remedy
Contactual
More information:
http://www.linkedin.com/in/lkleebauer
http://www.brainbench.com/transcript.jsp?pid=5309909
IT Contractor
June 2010 – September 2010
NexTag, San Mateo, California
Job Duties:
Contracted to provide desktop support, while existing staff built out new east coast data center. Tasked with hardware refresh.
Achievements
 Refresh of nearly all engineering workstations, repurposing to trickledown upgrade other company departments.
 Rollout of dual monitors to 80% of company and upgrading video card to NVidia Quadro dual head cards.
Sr. Systems Specialist -LVL IV
October 2006 – February 2010
CORT, a Berkshire-Hathaway Co. Santa Clara, California
Job Duties:
National helpdesk support managing 2500+ users based on queue and call distribution. PC support escalation lead. Provided
regional site support for escalated issues unable to be resolved remotely, and upgrades. System administration for
ApartmentSearch.com subsidiary.
Achievements:
 Implemented distributed, virtual call center, incorporating skill based routing, reporting, and dynamic call distribution.
 Increase of user satisfaction survey results from 60% to consistently over %95 during my tenure.
 Centralized multiple legacy domains to Windows 2K3. Charged with workstation migration of 1800+ computers located at
100’s of sites, and 200+ remote home offices. Utilized Quest AD Migration manger and effectively migrated 92% of
computers/profiles to new domain transparently.
IT Consultant
May 2005 – October 2006
TekSystems, San Francisco, CA
Job Duties:
Provide expert consulting to customers of TekSystems. Expected to ‘hit the ground running’ on assignment and succeeded.
Notable Assignments
Banc of America
Blue Shield of California
Genentech
GAP
Totality by Verizon
H&R Block
Some notable Achievements:
 Successfully built out network, servers and client workstations for 14 seasonal office, and upgraded 3 year round locations
during tax season for H&R Block, beating 3 month contract forecast.
 Optimized, created rules and adjusted filter rules and Bayesian scoring on IronMail Email Gateway to eliminate SPAM/HAM
conundrum of usual SPAM keywords (Viagra; Cialis; human body parts; etc.) being quarantined for doctor/patient
communications to Blue Shield as SPAM being delivered to users.
 Resized 400+ machines partitions on FDA certified lab machines. Streamlined process by scripting backup, resize and
recertification process cutting 30-40 minutes per workstation.
IT Consultant
2003 – Present
Self Employed, SF Bay Area, California
Duties:
Servicing SMB clients with services including system and network appraisal, design/ redesign, maintenance, and support services.
Notable Solutions:
 Real Estate Appraisal / Mortgage Brokerage: Utilizing all pre-existing assets redesigned small office, centralizing data storage
and databases. Standardized image solution for all workstations. Setup a Grandfather-Father-Son tape backup plan.
 Auto Repair Shop: Went from paper shop management to a digital workflow optimized system. Setup a workgroup
network, with service writer PC hosting service order database and service manual software. Mechanic workstations had
access to shared digital service manuals for all vehicles as well as able to update service work orders.
 Designer Furniture Manufacturer/showroom: Deployed server tasked to DC, File, Print, and Accounting services. Build inhouse digital photo studio and production color printer to replacing need of professional photographer, and lithographer,
saving 30k+per year in combined services. Teamed with web designer to dynamically building web catalog.
Lead Deployment Technician/Project Manager - Contractor
October 2003 – November 2004
Johnson & Johnson’s, LifeScan., Milpitas, CA
Duties:
Design, manage and support company-wide infrastructure refresh. Migrate from NT4 to Win2k Active Directory. Rollout SMS,
requiring all deployed software in enterprise be packaged. Utilized Symantec Ghost, MS USMT, and SMS.
Achievements:
 Directly managed 20 migration and 3 post-migration (24hr) technicians contracted from IBM.
 6000+ workstations/laptops replaced or reimaged using single-image principal. No data lost during project.
 All post-migration issues assigned, managed and followed up.
Larry Kleebauer
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Manager/Lead Systems Administrator
February 2001 – May 2003
Napster, Redwood City, California
Job Duties
Manager of IT internal operations, with helpdesk, Windows IT administrators, and NOC monitoring
teams. Lead architect of Windows systems, Exchange and integrations with Linux development and
production servers.
Achievements:
 Responsible for Exchange deployment with a court mandated 100% retention of all corporate
email.
 Managed extremely fast company expansion from 60 users 200 users over a 4 month period.
 Managed building move including Telco, data services, servers, and workstations.
Coordinated network routing changes, network cabling, electricity, cubicle configuration.
Completed with all services returning in less than 12 hours of downtime.
 Developed server environment for Napster 2.0 seeding server.
Certifications
HP Desktop, Printer,
Server, and laptop
certified
System Administrator
1999 – February 2001
SimulTrans Mountain View, California
Job Duties:
Corporate HQ IT System administration responsible for server design and support worldwide.
Manage multilingual systems and apps.
Achievements:
 Developed a solution that streamlined localization/globalization (L10N/G11N) work of
Engineering, DTP and QA. Amassed an image library of 22 language variants and windows
versions. By standardizing workstations, swappable hard drive trays with OS/Language image
allowed for quick changeover to required environment, saving on multiple machine
deployments and elimination of lab.
 Worked in a hybrid Exchange/Domino server environment.
Regional Lead Service Technician
1998 – 1999
Gateway Computers, Country Stores Colma, California
Job Duties:
Diagnose, service, and upgrade hardware/software on Gateway branded PC’s. Maintained store
PC’s and network. Regional lead assisting and mentoring neighboring stores.
Achievements:
 Instructed and evaluated internship classes for Herald college through partnership with
Gateway
 Top national location. Service center had average turnaround of .6 days for PC
software/hardware repairs and 1.75 days for service requests requiring parts replacement.
Had less that %1.5 average rework requests.
Lead Technician/Asst. Manager
1994 – 1998
CompUSA. Santa Clara, California
Job Duties:
Managed work queues, schedules, escalation and training of 15 service technicians. Cross trained in
service center administrator duties and charged with monitoring, managing parts fulfillment and
warranty reimbursement. Performed PC, MAC, and printer in/out of warranty repair and upgrades.
Achievements:
 Traveled nationally to assist with Tech department setup for new stores grand opening.
 Mentored western division assisting with mentoring best practices and alleviating
backlogged,
 Reversed P&L ledger from negative to positive cash flow in my tenure. Tightened part
logistics, warranty reimbursement billing and timeliness, mandating technician service order
clock usage, consistent accurate customer billing, accountability for reworks, and in store
service marketing.
Restoration of corporate account executives confidence in selling
services.
 Piloted and determined procedure for in-house reimbursed factory refurbishment of Compaq PC’s.
Larry Kleebauer
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