NTTA’s Mission
To provide a safe and reliable
toll road system, increase
value and mobility options for
our customers, operate the
authority in a businesslike
manner, protect our
bondholders, and partner to
meet our region’s growing
need for transportation
infrastructure .
The North Texas Tollway Authority (NTTA)
is seeking a
Senior Vice President of Operations
The Organization
The North Texas Tollway Authority (NTTA), established as a political subdivision of the
State of Texas in 1997, is responsible for constructing, maintaining, and operating
turnpike projects in the Dallas/Fort Worth (DFW) Metroplex. Viewed as a cuttingedge leader in the toll industry nationwide, it serves a geographic area consisting of
four counties: Collin, Dallas, Denton and Tarrant. The area is one of the fastest
growing and most dynamic regions in the United States. Its predecessor organization,
the Texas Turnpike Authority, was established some 50 years ago.
NTTA has a staff of more than 640 full-time employees and annual revenues of $480.8
million from all sources. Its headquarters are located in Plano, near the intersection
Integrity, Leadership, Excellence, of NTTA’s two largest facilities, the Dallas North Tollway and President George Bush
Teamwork, Accountability
Turnpike. In addition, NTTA owns and operates the Sam Rayburn Tollway, Lewisville
Lake Toll Bridge, Addison Airport Toll Tunnel and Mountain Creek Lake Bridge.
Several other projects are in various stages of planning.
Our Values
Our Goals and Objectives
1) Customer-driven organization
2) Financially sound and vibrant
organization
3) Innovative transportation
solutions
4) Respected leader and partner
in the region’s transportation
network
5) Highly qualified, energized
and engaged team
6) Open, honest communication
For more information about the NTTA, please visit http://www.NTTA.org/Whoweare.
The DFW Metroplex
The dynamic 12-county region known as the DFW Metroplex is made up of 6.5 million
people. It is the state’s largest metropolitan area and the ninth largest nationally.
Nineteen Fortune 500 company headquarters are here, including ExxonMobil, JC
Penney, American Airlines, Southwest Airlines and RadioShack. The region has one of
the healthiest economies in the country.
The DFW Metroplex has five major interstate highways, including I-35; nine major
intermodal facilities; three major rail lines; the Dallas/Fort Worth International
Airport and 15 general and reliever airports including Dallas Love Field and Fort
Worth’s Alliance Airport; a major FedEx hub; and the four-county NTTA.
NTTA Office Address: 5900 West Plano Parkway, Suite 100, Plano, Texas 75093
http://www.NTTA.org/Whoweare/Employment
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age,
Experience:
This position requires a minimum
1of 10 years of experience in
progressively increasing
information technology and/or
operations leadership roles. The
ideal candidate will have been a
top C-level executive, in the private
or government sectors. A
background in the tolling industry
is required.
He/she will have proven
experience managing an entity
with significant assets, and
managing contracts and consultants.
Private sector leadership
experience preferred, as well as
experience in technology and
business process environments.
Ideally, customer service
operations experience and contact
management technology oversight
experience.
It is desired that he/she will have
proven experience working closely
with a policy board and working
with a boards of directors.
Education/Expertise:
Page 2 of 2
The North Texas Tollway Authority (NTTA)
nationality, disability, veteran status, sexual orientation, gender identity or other legally protected characteristics.
seeks a results-oriented leader to serve as its
Senior Vice President of Operations.
Reporting to the Deputy Executive Director (DED), the Senior VP of Operations is
responsible for providing leadership, operational oversight, and executive
management to the Customer Service, Information Technology, and Human Resources
functions at the NTTA. This position is responsible for working with the NTTA’s
leadership team to execute the NTTA’s strategic plan and to accomplish all goals
related to assigned departments and functions.
Primary Responsibilities:





Financial risk mitigation, including ensuring that appropriate mechanisms for
invoicing and collecting tolls, within specific timeframes, are established;
Achieving annual and periodic goals for significant statistical indicators of
revenue performance, such as: days in accounts receivable, net collection
ratio, net revenue per customer encounter, and compliance with business
rules;
Developing and implementing an Information Technology Strategy focused on
data security, systems integration, and efficiency; working with director to
ensure NTTA’s technology roadmap is clearly defined, and all the requisite inhouse skills and vendor relationship capabilities are in place to meet those
requirements with appropriate risk and within budgetary goals;
Human Resources management; and,
Supervising and developing director level staff.
 Masters degree-level of study,
such as an M.B.A. or a Masters
Degree in Information
Technology is preferred.
 Undergraduate degree required.
 A minimum of 10 years of
senior/executive level
management experience is
required.
 Tolling industry experience is
required.
http://www.NTTA.org/Whoweare/Employment
Compensation & Benefits
NTTA offers a competitive salary and benefits package. Compensation for this position
will be based on qualifications and experience. In addition to base salary, NTTA offers a
car allowance, health and welfare benefits, life insurance, vacation and sick leave, and
other competitive benefits. NTTA participates in the Texas County and District
Retirement System and offers 401(k) and 457 deferred compensation plans. In lieu of
participating in Social Security, NTTA offers a supplemental retirement plan.
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, nationality, disability,
veteran status, sexual orientation, gender identity or other legally protected characteristics.