13007 Pebblebrook Drive
Houston, TX 77079
818-618-3543
pserranol@yahoo.com
Paul LeBlanc
Professional
Summary
Competency Analysis
Succession Planning
Leadership Coaching
Facilitation
Experience
January 2012 – Present Talent Plus
Assessment Center Design and Implementation
Performance Management
Leadership Development
Instructor-led Training
Lincoln, NE
Interview Analysis Consultant

 Conduct structured interviews for Talent Plus client interviewees.
 Analyze interviews and create predictive feedback reports to be used in
the client selection process.
Create feedback reports and talent cards for candidates hired by clients.
July 2010 – Present
The Cheesecake Factory
Calabasas Hills, CA
Talent Development Contractor
 Coach General Managers and Executive Kitchen Managers about what
motivates each of their managers, so they can more effectively lead their
teams to reach their potential.
 Revise, improve, train evaluators and execute Level 5 Assessment
Center. Create personal development plans based on assessment
results.
 Coach Area Director and Area Kitchen Manager development plans and
development activities.
2006 – June 2010
The Cheesecake Factory
Calabasas Hills, CA
Manager Talent Development
 Coach hourly and salaried staff on strength management and
development plans.
 Coach General Managers and Executive Kitchen Managers about what
motivates each of their managers, so they can more effectively lead each
member on their team.
 Coach area directors and area operations managers on personal
development plans, and in learning to lead their direct reports based on
strength management.
 Support executive development and succession planning.
 Administration and facilitation of Level 5 Assessment and Development
Center, assessing readiness of potential General Managers and
Executive Kitchen Managers.
 Plan, lead and facilitate quarterly leadership development sessions
2000 – 2005
The Cheesecake Factory
Calabasas Hills, CA
General Manager Performance Development
 Revised and rolled out 4-level restaurant manager development roadmap,
incorporating online quizzing and certifications.
 Designed course material for Cheesecake Factory Institute and
assessment modules for a Professional Assessment and Development
Center.
 Coached staff members on performance improvement, and led
performance reviews.
1997 – 2000
The Cheesecake Factory
Woodland Hills, CA
General Manager
 $9M in annual sales, including guest service and hospitality, staff hiring,
training, development and retention, manager development, discipline,
food quality and efficiency, productivity and sanitation.
 Responsible for coaching and mentoring hourly staff and salaried
managers, in performance and behavior-related opportunities.
1994–1997
The Cheesecake Factory
Various US locations
Restaurant Manager to Assistant General Manager
 Opened new restaurants in Boca Raton, FL and Baltimore, MD
 Responsible for training and developing staff and managers to deliver
absolute guest satisfaction while achieving all profitability and quality
goals.
1992–1993
Ohkura Jitsugyo Company
Osaka, Japan
Director of System Operations
 Analyzed systems and developed training to support American-style
service. Created children’s menu for American themed restaurant.
Business English Tutor
Maneuver Line
Osaka, Japan
 Developed 3-year business plans for importing and marketing sporting
goods and clothing, and crafted business communications.
Education
Capella University, Masters in Organizational Development –
January 2011 to present
Institute for Marine Affairs
Seattle, WA
Post Graduate Study
St. Olaf College
Northfield, MN
B.A., Biology
Certifications
Professional in Human Resources (PHR)
Certified Professional Coach
Awards
You Take the Cake Award – The Cheesecake Factory
St. Olaf College Departmental Distinction in Biology
National Honor Society
Associations
Professional Coaches, Mentors and Advisors
American Society for Training and Development
Council of Hotel and Restaurant Trainers
OD Network – Houston Chapter