Standard Operating Procedures

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Research Subject Registration
& Grant Charges
Clinical Research Education Series
August 29th, 2006
Marta Sears
1
Overview
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Form Review
Discuss SOC (Standard of Care)
Tips
Professional Fees
Summarize Primary Changes
How to Set Up the form
Informing & Scheduling the Subject
The Bill
Sample Packet Review
2
What ?
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Replacement Clarian Form
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Charges
and
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Registration
Related Process
3
Why ?
Process Improvement
 ↓ Billing Errors
 ↓ Uncollected $
 Track
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# subjects
# studies
room use
4
How to Implement ?
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Committee:
Team, Team Managers, Project Directors
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Pilot:
6/1/06 to 8/31/06
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Initiation:
9/1/06
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“The Form”
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Current Version
“GRANT CHARGE FORM”
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New Version, eff 9/1/06
“RESEARCH REGISTRATION /
GRANT CHARGE FORM”
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7
Abbreviated Registration
Box #1
8
Study Contacts
Box #2
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Brief ~or~ Full Registration
Box #3
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“Routine Services”
~or~ Standard of Care (SOC)
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A service that would be provided to the patient
whether or not they were participating in a
clinical trial.
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The service is medially indicated for the diagnosis
~or~ for a patient receiving the specific drug or
treatment.
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Example:
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wlkly PT/PTT for coumadin titrations
Intercurrent unrelated medical event, ie: UTI
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NOT a routine SOC research services
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Not routine SOC: Performed only because of clinical
trial participation
 Tests
 Procedures
 Visits
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Establish at time of budget process. Bill to sponsor
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Example:
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Protocol required Daily PT/PTT when wkly is the standard
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13
Study Identifiers / Account #’s
Box #4
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Charge descriptions
Box #5
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Box # 5
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Note
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List Grant Account charges ONLY
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Do NOT list NON-Grant Account Charges
Pre-Fill box columns…..for a specific study
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Where do I find service codes & charges???
Is the charge going to match our budget??
“√”
all items……for a specific visit date
16
Where are Service Codes &
Charges???
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Abbreviated Price List
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Small sample
Missing additional associated charges
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Requiring contact with Clarian service area
Study Manager, down the road, to include pricing
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Contact List (service area)
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Verify charges & Associated charges w/ Clarian service area
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Obtain quote via email (written)
ie: the medication charge in addition to a procedure charge
Maintained by UH AOC, Riley not listed
Prior FIS / EPIC documents
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May list procedure svc code & charges
Abbrev Price List & Contact List: Will be kept on SOM
OCR web site
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Will Charge Match our Budget??
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IDEALLY
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Service codes & Charges are identified
at the point in time that the study budget is built
Verify Charge w/ Clarian PFS
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35% discount
Verify service area Charge matches PFS Svc Code Charge
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Clarian Charges do ↑
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How? List quoted charge on “the form” & submit to PFS
However, charge will not continue to be seen on the form
Sponsor budget should allow for ↑ expenses
PFS: Patient Financial Service, 962-8090
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Professional Fees
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“The form” is a Clarian form
However, the form may be utilized for professional
fees, ie: Radiology Associates, etc. if acceptable w/
the specific professional practice area
The coordinator or department support person will
contact the professional area to determine / negotiate
charges & to verify what form will be used
Consideration should be made if the professional is
already compensated through the grant account, ie:
the PI
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Primary Changes in the Process
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Clarian now tracks subject visits, even if there are no
procedures or Clarian staff utilized
Check Box #5 “Exam/Consult Room” …. No Charge
Now submit expected grant charges up front to
Camille, improving communication & ↓’ing chance for
subject billing error
Now encouragement to submit form directly to each
service area or practice plan (ie: Radiology Associate)
to ↓ patient billing errors
Pilot program improved communication about
research between Clarian and IU, with other potential
committee’s to come
20
Related Process
Refer to the “Research
Grant Process” document
21
Set Up a Pre-Filled Form
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Contact Camille Gilliam at PFS w/ information for
Box #2,4,5
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May also include quotes to PFS for verification
May send via fax, email or phone call
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Send Camille the IRB approved DRA
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Camille will provide “the form” by email (Word Doc)
w/ the assigned Clarian Grant Account #
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Camille will also campus mail the form, along with
other information
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Camille Gilliam
Patient Financial Services
Email
Fax#
Phone#
cgilliam@clarian.org
962-0861
962-8090
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Informing the Subject
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Inform subject: Under what circumstances Full
Registration (obtaining insurance information) may occur
Inform subject: What expenses are paid or not paid by
the grant account
Inform subject: What expenses may be the patient/3rd
party responsibility & if pre-certification is needed
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Consider standard of care expenses
Consider adverse events related to the study
Consider medical events not related to the study
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The Informed Consent should adequately describe
 The Informed Consent should be signed prior to study
related procedures
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Scheduling the Subject
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Schedule subject, including use of “the form”,
appropriate requisition, per Clarian service
area standards, ie:
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Phlebotomy:
ECG:
Neuro MD visit:
PFT Lab:
GI:
MDC:
Walk In
Walk In
Outlook, Full Registration
Call in advance
Place on a list if CRC only
List if CRC only
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Pre-Filled subject specific Form
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Complete Box #1 & 3 for the specific subject
 At or Prior to the subject visit:
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Complete date of visit (top)
Check off applicable charges in Box #5
Submit copy directly to the service area or
professional area, ie:
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1 form to UH Radiology
1 form faxed to Radiology Associates (Rita Bridge)
Emailing the form w/ subject identifiers is not secure
Service area will submit the form to Camille
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Camille will call if charge is unclear
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The Bill
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Subject receives bill
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If Grant Acct, then process
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Assess if Grant Acct or pt/3rd Party responsibility
FIS (Financial Information Services) expense
itemization for verification & approval.
If not correct put on Hold, notify accounting
If non-research staff are utilized = Charge
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ie: Difficult stick. Request Clarian staff to draw =
charge
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Clinical Trials Charge Forms
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Clarian
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Wishard
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Complete “Research Study Initiation Request Form” & send to Alice Roff at
Wishard. Contact Tina Noonan 278-5802. Use of over-ride number. New IU
SOM flat research rate of 125% of Medicare at Wishard
Practice Plan Encounter Forms
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“Research Registration / Grant Charge Form”, 35% discount, Camille Gilliam
962-8090
“Custom Lab Test Request”, research rates, contact Kim Weir 745-2775
Contact appropriate practice plan administrator
Contact
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Marcia Gonzales, Compliance Officer (278-4891) for questions, in addition to
seeking direction from service area administration (ie: UMDA, Clarian dept)
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Handouts
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Research Registration / Grant Charge Form
Illustrations / Samples
Research Grant Process
Flow Sheet
Clarian Grant Charge Form Procedure for PFS
Contact List
Abbreviated Clarian Charge Code
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