Job description
Post title:
Student Telephone Fundraiser
Department/Division/Directorate: Fundraising and Supporter Development Office
Pay:
£9.03 per hour
Responsible for:
N/A
Responsible to:
Direct Marketing Officer (Stephanie Eldridge),
Student Call Team Supervisors
Role outline – main responsibilities
Role purpose:
 To raise income and help the team reach it’s campaign income/donor targets for the
College during the three (Autumn, Spring and Summer) Telephone campaigns held
each year
 As well as team targets, each caller will have their own targets for each shift, which
are currently: making 80 dials, making 8 contacts (completed conversations) and
getting at least one donation
Service delivery:
 Fundraising: You will be required to contribute to the Fundraising and Supporter
Development team’s annual fundraising targets, by helping the Telephone campaign
reach its own targets.
 Administration: All information you receive from alumni or parents of current
students, will be inputted on to the call centre software (Dialvision) accurately
 Messaging: You will provide a positive image of King’s College London at all times
when on the phone, remaining professional at all time, no matter what the content of
the phone call. You will highlight the impact of the many fundraising projects
happening here, to encourage further donations from alumni and parents of current
students.
 Training: If you remain on the team for a number of terms you will be required to
support the training of new Student Telephone Fundraisers as they join the team.
Team work, teaching & learning support:
 You will be a student caller within a team of 40 part time Telephone Fundraisers, and
a wider fundraising department of 120 full time staff.
 You will are expected to always treat your colleagues with respect, and support the
training of the whole team, to help attain the team targets
 There are two training sessions provided for this role, one focused on the theory
behind Telephone fundraising, and the other on the call centre software used (called
Dialvision). As well as this, there will be training sessions throughout term.
Sensory/physical demands & work environment:
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The evening hours for this role are 17.45 – 21.15, whilst afternoon shifts run from
13.30 – 17.00. There are also weekend shifts which are Saturday afternoon 1.30 –
5.00, Sunday morning: 10.30 – 2.00 and Sunday afternoon 3.00 – 6.30.
You will be expected to work at least three shifts per week
Special requirements
 Information of a confidential nature must be kept strictly confidential and should never be
disclosed either inside or outside work. It should be noted that breach of confidentiality is
a serious offence which may lead to dismissal. You will be required to sign a confidentiality
agreement upon joining the Student Telephone Fundraising team
Organisational chart
Direct Marketing team:
Senior Direct
Marketing Manager
- Telephone (Thom
Hipwood)
Team Assistant
(Karen Larbi)
Direct Marketing
Officer (Stephanie
Eldridge)
Student Telephone
Fundraising team
(40 callers and 5
Supervisors)
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