Post title: Student Telephone Fundraiser
Department/Division/Directorate: Fundraising and Supporter Development Office
Pay: £9.03 per hour
Responsible for: N/A
Responsible to: Direct Marketing Officer (Stephanie Eldridge),
Student Call Team Supervisors
Role purpose:
 To establish relationships with and raise income from alumni to help the team reach its campaign income/donor targets for the College during the three (Autumn, Spring and
Summer) Telephone campaigns held each year
 As well as team targets, each caller will have their own targets for each shift, which are currently: making 80 dials, making 8 contacts (completed conversations) and getting at least one donation
Expected from you:
 Fundraising: You will be required to contribute to the Fundraising and Supporter
Development team’s annual fundraising targets, by helping the Telephone campaign reach its own targets.
 Administration: All information you receive from alumni or parents of current students, will be inputted on to the call centre software (Dialvision) accurately.
 Messaging: You will be expected to be an ambassador for the university and effectively communicate its achievements and goals, providing a positive image of King’s College
London at all times. When on the phone you will always be professional and handle each call with courtesy and sensitivity. You will highlight the impact of the many fundraising projects happening here, to encourage further donations from alumni and parents of current students.
 Training: It is expected that you will be open to feedback on your performance and adapting your call style and structure if necessary. If you remain on the team for a number of terms you will be required to support the training of new Student Telephone Fundraisers as they join the team.
Team work, teaching & learning support:
 You will be a student caller within a team of 50 part time Telephone Fundraisers, and a wider fundraising department of 120 full time staff.
 You are expected to always treat your colleagues with respect, and support the training of the whole team, to help attain the team targets.
 There are two training sessions provided for this role, one focused on the theory behind
Telephone fundraising, and the other on the call centre software used (called Dialvision). As well as this, there will be training sessions throughout term.
Sensory/physical demands & work environment:
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 The evening hours for this role are 17.45 – 21.15, whilst afternoon shifts run from 13.30 –
17.00. There are also weekend shifts which are, Sunday morning: 10.30 – 2.00 and Sunday afternoon 3.00 – 6.30.
 You will be expected to work at least three shifts per week
What you can gain
Working as a student caller gives you the opportunity to gain essential skills for the work environment including negotiation, working with a wide range of people and communicating professionally. You will learn from the engaging, interesting and successful alumni you will be talking to, as well as raising funds that impact your university and wider society. As part of a supportive team of other like-minded students, with regular training and feedback session, you will be in the best position possible to thrive as a fundraiser.
 Information of a confidential nature must be kept strictly confidential and should never be disclosed either inside or outside work. It should be noted that breach of confidentiality is a serious offence which may lead to dismissal. You will be required to sign a confidentiality agreement upon joining the Student Telephone Fundraising team
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