ROYAL ADELAIDE HOSPITAL
JOB AND PERSON SPECIFICATION
STREAM:
Health Ancillary Employees
CLASSIFICATION:
WHA Level 2
POSITION TITLE:
Catering Assistant, Level 2
Distribution Meal List Coordinator and Hampstead Central Plating level
2 Assistant / Salad and Sandwich Area Coordinator/ Ingredients and
Stores Control / Breakfast Cook / Cashier / Cleaner / Café Assistant
POSITION NUMBER:
LEVEL CHARACTERISTICS
This position is classified at the health Ancillary Employee level 2 by virtue of the
requirement to:
 apply specific and prescribed training and experience
 operate machinery, equipment and/or facilities requiring the exercise of skills and
knowledge beyond that of an employee at level 1.
 perform work under general direction which is given by way of verbal written or
diagrammatic instruction.
 Exercise limited judgement in the execution of their work
 Provide assistance and cooperation to other employees
 from time to time be required to perform work of a lower level
Tasks typical of level 2 include all lower level tasks plus:
 preparation of hot breakfast items, soups, gravies and convenience foods
 receive stock, reconstitute (requiring decision on temperature and time selection) and plate
frozen food.
 maintain stock sheets
 report food complaints
 assist patients to fill out menus
 unlock cafeteria and switch on required equipment
 cashier duties
 stocking and upkeep of vending machines
 undertake training in tasks as required
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South Australian Public Service
JOB AND PERSON SPECIFICATION
Title of Position
Administrative Unit
Catering Assistant Level 2
Royal Adelaide Hospital
Classification Code: WHA-2
Discipline Code:
Type of Appointment:
 Permanent
 Temporary
Term
 Other
Term
Division: NAAHGS
Branch: Nutrition Services
Section:
Position Number:
Position Created:
Job and Person Specification Approval
All excluding senior positions
........................................................
.../.../...
CEO or delegate
.../.../...
..............................................
Commissioner for Public Employment
JOB SPECIFICATION
1.
Summary of the broad purpose of the position in relation to the
organisation's goals (its expected outcome and how it is achieved).
The Catering Assistant level 2 assists in the provision of a high quality food &
beverage service by undertaking responsibility and duties additional to the level 1
tasks in specific areas of the service including the salad and sandwich area, the
preparation of hot breakfast items, ingredients and stores control, opening and
securing of an area, cashiering and the meal service (including updating of meal lists
or reheating of frozen food.)
2.
Reporting/Working Relationships (to whom the person reports, staff for
whom the person is responsible, and other significant connections and
working relationships within the organisation).
The Catering Assistant Level 2 is responsible to the Section Manager (Distribution
Manager, Executive Chef, or Café Manager) and reports to the Food Service
Supervisor/Supervisory Cook on a day to day basis. The Catering Assistant Level 2
assists with the training of new staff.
3.
Special Conditions (such as non-metropolitan
requirements, frequent overtime, etc.).
location,
travel
Required to work between the hours of 6.00 AM and 9.30 PM over a 5 or 7 day roster.
Acceptance of staff rotation is a condition of employment. Will be required to undergo
pre-employment medical and functional capacity assessments. May be required to
work at any site within the Adelaide Health Service.
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4.
Statement of Key Outcomes and Associated Activities. (Group into major
areas of responsibility/activity and list in descending order of importance.
Continue on next page).
1. Contribute to the provision of an effective, high quality and efficient food and
beverage service by providing a service according to procedures and meeting
the standards set by the department in the following areas:
-
-
Coordination of the salad and sandwich preparation area including
ingredient supply and preparation, to ensure supply meets the requirements
of the Food Service.
Coordination of the special function trolleys including ingredient supply and
preparation, delivery and collection, and setting up of function areas
Preparation of hot breakfast items, soups, gravies and convenience foods.
Re-heating of pre-prepared frozen food.
Assisting in the accurate, timely service of meals by updating of ward meal
lists and adjusting menu slips as required for the current meal.
Assisting in the tray line service including checking the accuracy of trays.
To lock up or unlock work area and ensure equipment ready for use or off.
Coordination of the ingredients control area including the portioning and
distribution of ingredients and prepared food items.
Assisting in the management of wholesome, appropriate and properly
maintained stores and control including receiving, delivery, storage, security
and stock rotation.
2. Contribute to the provision a cost effective, high quality successful,
contemporary staff and Visitor food service including:
- Assisting in the set up and maintenance of food displays
- Assisting in all aspects of the service ensuring food is portioned, presented
and served in accordance with set guidelines and principals
- Ensuring a high standard of customer service and working as part of a team
to promote the business and enhance the service.
- The operation of the cash register with a concern for customer service and
the adherence to Departmental cash handling procedures.
- Participate in promotion and marketing strategies
3. Ensuring that hygiene standards are maintained in accordance with appropriate
procedures including attention to personal hygiene, compliance to proper food
handling practice, suitable storage of food, correct storage of clean items and
equipment, removal of waste and adherence to suitable cleaning routines in
their work areas.
4. Facilitate the provision of a high quality, efficient flexible food and beverage
service able to meet the needs of its customers by:
- Undertake training and relieve in any position of the same level within the
Nutrition and Food Service Department.
- Assist with staff training and orientation
- Participate in ongoing departmental quality assurance programs as
arranged by the Section Manager.
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5. Contribute toward the provision of a safe and healthy work environment for self
and others by:
-
Reporting all accidents, incidents and near misses;
Complying with reasonable instructions or procedures aimed at protecting
the health and safety of themselves and others; and
Carrying out responsibilities as detailed in occupational health, safety and
injury management policies and procedures.
6. Contribute to the maintenance of a healthy, safe and equitable working
environment by maintaining knowledge of and adhering to the principles and
standards of Equal Employment Opportunity Legislation which ensures all
employees in the workplace are treated in a fair and equitable manner.
Acknowledged
....../….../…...
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by
Occupant
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PERSON SPECIFICATION
ESSENTIAL MINIMUM REQUIREMENTS
EDUCATION:
 Ability to read, write and speak English fluently.
PERSONAL ABILITIES/APTITUDE/SKILLS:






Good interpersonal skills.
Pleasant friendly helpful manner.
Self motivated, enthusiastic with a positive attitude.
Ability to communicate effectively with a variety of personnel.
Ability to follow written and verbal direction effectively.
Ability to work in a team setting making a contribution to the service and working
with new ideas and changes in a constructive and positive manner.
 Ability to work in the time-frame provided.
 Good organisational and problem solving skills.
 Has a commitment to quality and excellent customer service.
EXPERIENCE:
 Café, functions centre or customer service for positions in RAH café.
KNOWLEDGE:
 Knowledge of customer service principles and practice for positions in RAH café.
 Basic knowledge of principles of Occupational Health and Safety and safe work
practices.
 Basic knowledge of hygiene standards and food safety principles.
 Awareness of issues relating to sexual harassment, bullying, and intimidations.
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DESIRABLE REQUIREMENTS
EDUCATION:
 Completion of or studying towards an appropriate course in food handling, hygiene
or nutrition.
PERSONAL ABILITIES/APTITUDE/SKILLS:
EXPERIENCE:
 Previous experience working in a catering environment.
 Previous experience in working in a hospital environment.
 Coffee making experience for positions in RAH café.
KNOWLEDGE:
 Knowledge of safe work practices.
 Knowledge of cash handling procedures for positions in RAH café.
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