Redmox Leisure
Terms and Conditions
REDMOX LEISURE TERMS AND CONDITIONS
We will make every effort to ensure that your child’s birthday party or special
occasion is a fun, exciting event that they will remember fondly for years to come.
To ensure that this happens, there are a few terms and conditions we would like
to draw your attention to.
1. Terms:
1.1. Bookings are made in time slots. A one hour timeslot can accommodate
up to 12 children, 1.5 hour timeslot can accommodate up to 20 children
and a two hour timeslot can accommodate up to the maximum of 24
children, including the birthday child/children. There is no restriction on the
duration of a party as long as the minimum time period for the number of
children is met.
1.2. A confirmation letter of your booking will be sent immediately upon receipt
of a £30 deposit, which is non-refundable.
1.3. We ask that you send your deposit within 7 working days of the initial
booking.
1.4. The balance of the event must be paid for either prior to the event or on
the day.
1.5. Should you cancel your event within 14 days of the date of the event, full
payment will be due.
1.6. We are unable to make any alterations to the time length of your party
within 7 days of your party.
1.7. Redmox Leisure reserve the right to alter any activity on the day due to
extreme weather conditions or any other factors outside our control. In the
event of an unforeseen circumstance, Redmox Leisure will do their very
best to accommodate this circumstance and continue with the party, but
this may not always be possible.
1.8. Where the party is held at your own premises, we will endeavour to check
that the proposed site meets our operating requirements, but when this is
not practicable due to the distance or other circumstances, then we rely on
you to examine the area to check yourself that the venue meets the
requirements as detailed below. We will discuss this with you prior to
confirmation of booking. When we arrive for the party we will carry out a
risk assessment. If our criteria are not met Redmox Leisure reserve the
right to cancel or amend the event without refund.
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Redmox Leisure
Terms and Conditions
2. Conditions
2.1. In addition to Redmox Leisure staff, at least two adults must be present at
the event at all times.
2.2. The session time for your party includes time allowed for the safety briefing
and for the handing out of certificates at the end.
We trust that you all have an enjoyable party with us.
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