There are huge changes taking place in our health and social care services. Healthwatch Liverpool is here to
help services to improve and to help you get the best out of your local health and social care. Healthwatch
is independent from the services you use. Healthwatch Liverpool has three main roles in the city. These are
Information, Advocacy and Scrutiny.
Healthwatch Information
This is a single point of contact to supply information and advice about the city’s health and social care
services. Common questions include:
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How can I get an emergency dental appointment?
How do I change my GP?
Can I get an ambulance to a hospital appointment?
Can I get help to pay for care at home?
How can I find a good care home?
Or you might want to ask what help there is to help:
 living with mental health problems?
 overcoming addictions?
 managing my chronic pain?
 support my relative with dementia?
All three parts of Healthwatch Liverpool are working closely together and people can use the Healthwatch
Information service as a route into any part of Healthwatch.
Contact:
 0300 77 77 007. Calls are charged at local rates. People can be called back to minimise the cost.
 Email: enquiries@healthwatchliverpool.co.uk
Healthwatch Advocacy
Independent Healthwatch Advocacy in Merseyside & Cheshire is a free, independent and confidential
advocacy service. It will support people to navigate their way around the NHS complaints procedure and
help them understand their options in order to make informed choices and have a voice.
Contact:
 0300 77 77 007 – Healthwatch Liverpool
 Direct Local office number – 0151 298 3267
 Email - merseysideandcheshire@healthwatchadvocacy.co.uk
Healthwatch Scrutiny
Healthwatch Scrutiny gathers information and intelligence about health and care services to improve
services. We:
 speak to patients and local groups to find out what their health issues and priorities are
 listen to people from every part of our community
 visit services to see how good they are
 tell services about your experiences and hold those services to account
 let you know what responses we get from local services
Contact:
 0300 77 77 007 – Healthwatch Liverpool
 Direct office number 0151 227 5177
 Email: healthwatchliverpool@lcvs.org.uk