Job Title: Trading Supervisor
Hours: 21 Hours across Mon
– Fri 9am – 5pm
Salary: £21500 Per Annum Pro-rata
Duration: 12 month fixed term with a view to becoming permanent
Location: Plymouth
Responsible to: General Manager
Job Purpose In partnership with Age UK Enterprises, Age UK Devonwide Enterprises
Ltd acts as an agent selling a range of insurance and other products designed to meet the needs of older people. The commission from these sales supports our charitable work in the area. Having undertaken the necessary training you will sell these products both face to face and over
Main Duties
1. To raise awareness of and sell our range of products and services both face to face, and over the phone in a friendly and professional manner
2. Provide line management for trading staff the phone while working to grow the business and ensuring excellent customer service. The nature of this post will require attendance at events to promote the business and at relevant meetings or training events.
Therefore a willingness to travel and the use of a reliable vehicle is essential.
It is essential that the applicant pass the Age UK Supervisor Induction course to be able to carry out the role.
3. Adhere to FCA regulation and Age UK Enterprises’ Training and Competency
Scheme
4. Monitoring performance of new and existing staff
5. Training and Coaching of new and existing staff
6. Deliver excellent customer service across our range of products

7. To support the General Manager in identifying new opportunities for the development of the business including the development of cross selling across the product range.
8. Undertake all training and personal development necessary to meet the standards of the FCA, Age UK Enterprises and Age UK Devonwide Enterprises
Ltd.
9. Be responsible for own compliance and remain up to date in all aspects of our trading activity and procedures.
10. Reconciliation and Banking
11. To work flexibly as part of the Trading team, covering sickness and annual leave, including travel to different locations as required.
12. To undertake any other tasks which are reasonably related to the role.
This job description is intended as a summary of the main elements of the job described.
They may be varied from time to time in consultation with the job holder without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
Time off in Lieu
Some work outside of the post’s normal hours may be required, for which lieu time can be claimed.
Probation
Your appointment will be subject to a 6 month probation period.
References
Your appointment is subject to receipt of two satisfactory references and the satisfactory completion of the additional form for all trading staff regulated by the FCA.
Closing date for applications: Monday 7 th December @ 5.00pm
Interview dates: 16 th & 17 th December
In the interests of economy we regret that only short-listed candidates will be contacted.
For an informal discussion regarding the post, please contact Martin Tomlinson on 07540
100136 or email martin.tomlinson@ageuktam.co.uk

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Good general standard of education with good numeracy and literacy
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Experience of working within a supervisory role
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Ability to set and monitor objectives
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Innovative and creative with regard to marketing and promotion

Competent IT user
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Experience of working within a sales environment
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Effective communicator with the desire to succeed
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Ability to build rapport and deliver exceptional customer service in both face to face and telephone environments.
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Accuracy and attention to detail
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Enthusiastic and self-motivated
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Ability to work under pressure
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Respectful and non-judgmental
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Flexible and able to respond quickly to changing circumstances
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Have an understanding of the needs of people in later life
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Experience with Financial services
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Experience of working within a business development role
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Experience of working in a regulated environment
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Knowledge of Marketing plans
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Knowledge and experience working with HR Policies and Procedures
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Knowledge of TCF